SharpSpring from Constant Contact

SharpSpring from Constant Contact

RATING:

4.57

(745)

About SharpSpring from Constant Contact

SharpSpring, a Constant Contact company, is a revenue growth marketing platform that helps small businesses generate leads, improve conversions to sales, and drive higher returns on marketing investment. Our innovative platform, open architecture and free customer support, along with flexible contracts, drive real results for a growing business or digital marketing agency. Learn more at sharpspring.com. ...

SharpSpring from Constant Contact Pricing

SharpSpring's pricing starts at $399/month. Please contact SharpSpring directly for further pricing information.

Starting price: 

$399.00 per month

Free trial: 

Available

Free version: 

Not Available

Make key decisions with accurate and relevant data. Slice and dice powerful metrics into customized reports. Understand end-to-end ROI.
Slide 1 of 6

SharpSpring from Constant Contact Reviews

Overall Rating

4.57

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 725 reviews

Max

Company size: 11 - 50 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Great Marketing Automation Software Alternative for Agencies

User Profile

Anna

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

July 2019

SharpSpring user for 4+ years

We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.

Pros

Being a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).

Cons

Sometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.

Reasons for choosing SharpSpring from Constant Contact

Much less expensive and really built for agencies like us. The others also really charged a lot for the number of contacts we would have, making them not feasible.

Reasons for switching to SharpSpring from Constant Contact

Marketo was very expensive and did not allow us to resell to clients. Also not user friendly.

Chris

Company size: 11-50 employees

Industry: Logistics and Supply Chain

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

July 2019

Review

Started out fine until we realized that all the report data within SharpSpring was false. We understand that data accountability is an issue in the marketing automation industry as a whole, but SharpSpring is especially terrible at this. The fact that upper management in IT recognizes that email report data is different between what's in SharpSpring email reports, what's in SharpSpring Life Of The Lead, and what's in the exported email report excel list and subsequently admits that none of it is entirely correct is beyond me. The software is meant to provide genuinely insightful feedback to track user activity and potential conversions, however, the development team.

Pros

Marketing automation features are very helpful.

Cons

- There is no escalation process for customer support requests that are above a customer support reps expertise - Email report data is BS and one of the heads of IT at SharpSpring admitted it. The report data within SS differs from the data exported; the excel file has duplicate headline titles with different meanings/data; email data is shit - we sent test emails internally and didn't open them and it shows we opened them 3 times in SS and 4 times in the exported report - Life of the Lead is the most valuable data within SS and yet you cannot automate based on any of it - Life Of The Lead duplicates email "opens" and "clicks" based on how many people are in the chain, giving a false view of engagement from customers - Email clicks are a load of BS - it shows that emails were opened and every link clicked within 10 seconds of sending because of spam bots/filters. SharpSpring doesn't filter this data out, so we can't tell the difference between what's real and what's not. "Can't we export the excel sheet and do that filtering ourselves?" Nope - as stated before, one of the head IT guys at SharpSpring validated our concerns that the excel email report is indeed, shit data. None of it is usable - Rather than creating a backlog of needed updates and releasing them as a batch update on non-business-hours, SharpSpring product development teams push updates during work hours, breaking crucial functionality for 3+ hours/week, leaving our sales staff twiddling thumbs and complaining.

Reasons for choosing SharpSpring from Constant Contact

Thought it would be better.

Reasons for switching to SharpSpring from Constant Contact

We thought it would grow our customer engagement through marketing automation. Turns out the data is all shit and there's no internal accountability or escalation for the crucial blind spots of SharpSpring. You can only talk to a customer support rep who doesn't understand the business implications, nor do they have the power to even transfer you to someone who knows what you're talking about. When you finally get in contact with someone who has the power to make a decision, they only have partial authority/expertise for an issue that bridges many departments (automation, emails, analytics, etc.) and so your requests go nowhere. SharpSpring continues to provide shit data with no concern over fixing their data integrity issues since 1) you can't unite the required parties to fix the issue, and 2) it's a big pat on the back to agencies who supposedly increased their clients' email open rates to 40% and click rates to 15% - not because SharpSpring is awesome, but because it is all shit data. Export a single email report and compare it to the "Email Reports" tab in SharpSpring, and an individual lead's "Life Of The Lead". Pretty abundantly clear that all the data is off with no suggestion to which may be correct. We suspect it's none of them.

Response from SharpSpring

Chris, we're so sorry to hear about the experience and issues you've had with SharpSpring. We thoroughly appreciate that you have expressed specific concerns and hopefully we have the opportunity to regain your trust. I know the team is actively looking into these issues, but if there's anything additional we can do in the meantime, please feel free to reach out to us at feedback@sharpspring.com.

Replied August 2020

User Profile

Mike

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

August 2022

Great automation software at a great price!

Pros

Sharp Spring allows small business users the same functionality and features of other large automation platforms for a fraction of the cost.

Cons

Some of the UI/UX is still a bit clunky and it took some time learning how to set everything up.

Reasons for switching to SharpSpring from Constant Contact

Cost savings

User Profile

Devin

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2020

SharpSpring is the Best of the Best

My overall experience with SharpSpring has been wonderful! While the platform still has kinks to work out (what platform doesn't?), their customer service is amazing and they move at a rate unseen by others to make the platform better every day. I highly recommend them not just for their platform, but their people are friendly as well.

Pros

I really enjoy the various features that are available within the platform! It allows us to quickly and easily identify our prospects, capture their information on the website, and then market to them in a way that is meaningful and generates new business for us.

Cons

In their mission to make their platform compete, they often focus on getting new features out quickly but then have to go back and update later. I've seen this happen for them with tools like Video Calling, which became quickly available due to COVID-19 but lacks the robustness of other dedicated video platforms that I would imagine most companies already use.

Reasons for choosing SharpSpring from Constant Contact

Because SharpSpring allowed us to own our client relationships rather than letting HubSpot own the relationship. This has allowed us tremendous opportunity to scale our business, because we can offer a variety of services AND the platform to the client, when HubSpot doesn't allow that.

Reasons for switching to SharpSpring from Constant Contact

We were using Infusionsoft before they were acquired by Keap. The platform had some nice features, but it was primarily missing the ability for us to resell the platform. We wanted to offer marketing automation to our clients, but didn't want to get caught in the trap like most other agencies do: the automation platforms own the client, not the agency. With SharpSpring, they are an agency-first company that allows us to own our client relationships. That is a huge win in our books!

Popular SharpSpring from Constant Contact Comparisons