SharpSpring Software


 

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

193 Reviews of SharpSpring

 

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Software Advice Reviews (37)
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Showing 1-20 of 37

Carolina from Maiga Crochet
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

A good marketing tool for small businesses

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Is a very complete platform offers all the features you need to start marketing especially if it is a small business or that is just starting, it allows you to maintain constant communication with your customers and create campaigns, newsletters and everything you need from the marketing automation

Cons

The biggest problem is the amount of time that must be invested to learn how to use the whole platform, besides that everything must be configured from scratch

Review Source
 
 

Chris from Kroc Center
Specialty: Other
Number of employees: 201-500 employees Employees number: 201-500 employees

February 2018

February 2018

Good automation marketing!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Tried them out with liking the fact that it's a month to month contract and at a lower cost than some of the others. Love the ease to integrate connectivity with other systems.

Cons

Had some challenges with getting helpful support. There are a lot of features so there may be a learning curve. I found it to be on the easier side as I had an idea of what I wanted. Give them a try. It's a low risk.

Review Source
 
 

kim from TJM
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

How can they get support so wrong?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

so easy to get this right., invest in people and keeping them,

Pros

they product is good - its just the make us look like a tit in front of our customers by handly doing any agency support, any initiatives or pricing is communicated after they have taken effect.

Cons

the support and comms. It stinks. They also have a very lasise faire approach to dealing with things.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

SharpSpring a Solid Software Choice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the very first marketing software I was introduced to. Quite easy to use and set-up for the exact needs you have. Great way to get your feet wet.

Cons

Service isn't the best and unfortunately, I don't feel that they continually update the software as much as they should.

Review Source
 
 

Tim from Enliven
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Affordable CRM & Automation Solution - Not as user intuitive as we would like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SharpSpring is a full-featured marketing automation solution. It has analytics, automation, social calendar, landing pages, visitor insights, a CRM, all built in. And it's a fraction of the cost of some of the other big players.

Cons

It seems a bit clunky in terms of usability. It's also not as customizable as we would like. For instance, we had to move to a different CRM solution instead of using the built in solution, due to not being able to customize it to meet our needs. We've also found customer support to leave much to be desired.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they had a service-specific integration, I would use it as well to complement what we already do through Sharpspring.

Pros

It is incredibly easy to use, customer service is great, and it is highly customizable if you are trying to integrate into an existing system or 3rd party platform.

Review Source
 
 

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple, Intuitive and Powerful for CRM and Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is definitely a contender when you're looking for a marketing automation or CRM platform that will allow you to tie easily into your website and trigger actions based on a sales funnel.

Pros

SharpSpring offers some advanced functionality that you would expect to find in much more expensive CRM / Marketing software options, but in a friendly and intuitive interface that invites the user to learn more. I loved that integrating website actions into the platform to trigger marketing emails was so easy to execute, and I was able to use advanced functionality within the platform after only a few minutes of review -- even though I had no training.

Cons

I kept running up against hard stops, and a few system limitations that were frustrating. Integration wasn't as one-click seamless as some of the other CRM/Marketing automation platforms that I've used. However, for a small-to-medium sized business, SharpSpring is a great option. Advanced marketers may find a few expected features lacking or difficult to find, but not many.

 
 

Mark from Amphora Brand Design/OEC Graphics
Specialty: Marketing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSprings capabilities are strong as the leaders in the industry and user interface is intuitive. It is helpful as an ad agency to be able to white label the product as our own and resell it many times over. It provides additional revenue stream on a regular basis. The challenge is having it functionally operate as advertised. We've had a few trouble tickets when we couldn't get it to do what it is supposed to do.

Pros

White Label software with the ability to resell at a profit.
Intuitive user interface.
Provides additional monthly revenue stream for content development and management.

Cons

Functional operation meeting expectations.
Some challenges setting campaigns up and have them working properly without customer service.

Advice to Others

You get what you pay for. SharpSpring is a very viable product with some great promise. My perception is they have a way to go compared to leaders in the category, but they also cost much more.

 
 

Lou from Footwasher Media
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Price and functionality is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using and recommending SharpSpring almost exclusively since we started investigating and trying marketing automation platforms three years ago. It's the best of all platforms for our business, which focuses on startups and small businesses.

Pros

Ease of use, affordability, broad functionality and ROI

Cons

Customer service is limited. The agency is the first line of service, with escalation to techs at SharpSpring. but that's also how they keep costs down

Advice to Others

If you already have a marketing automation platform and you have people who are working on them full time and are well trained, there is no reason to switch. But if you are considering getting a platform and your marketing and content teams are inexperienced and under trained, this is a great tool to acquire.

 
 

Colin from Root Deeper Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Robust feature-set for great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run an agency and B2B Adwords marketing is a specialty of ours. Integrating Sharpspring with our PPC campaigns allows me to look at the lifetime value of the leads we bring in, and tie specific sales, and revenue amounts, back to my ad campaigns to see real ROI for clients. This is critical for profit-driven marketing. Also, the CRM and tracking features allow clients to more effectively nurture leads across longer sales cycles in B2B and high-value conversions.

Frankly, you don't have to use all of the tools to have it worthwhile. If you have a use case where you're actively selling to customers along a not-short sales cycle you really should have something like this.

Pros

Good company. I had an issue I had to take up with leadership and they solved it in a very fair and honorable way. I CANNOT say that about their competitors.

The value for the toolkit is super good, especially if you get it through an agency as they focus a lot on partnering with agencies.

Cons

They've had some growing pains. Some things are not perfect. But I'd rather work with folks who have integrity and are CONTINUALLY working to improve the product. Other companies spend their money trying to lock you down to use their product. They spend a LOT on marketing. Sharpspring focuses its resources on developing the most awesome product for money out there. It also has a very open API so you can make it talk to other products (like if you already have a CRM you use). Sorry, this is cons. The point is there are some things that are not graceful. Like where you would want a notification that an action is complete but it doesn't tell you and you have to look carefully. Some things are a bit ungraceful. It gets it done, but you have to learn the ropes.

Advice to Others

It's good to work with an agency that knows what they're doing to fully maximize your value. Things go much more quickly with some of the setup and API integrations for someone who does this all the time vs. someone doing it the first time.

Shop around on price if you do go with an agency. Some may have a larger markup than we charge.

 
 

Michelle from SouthAmerica.travel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good starter software for Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good starter software for people with a smaller budget looking for marketing automation. The workflow tool is not good, it takes some getting used to and help from SharpSpring to figure it out. The web-tracking and visitor ID is great! The email builder is good as well and very easy to use. I have not taken advantage of the other tools, like the landing pages, because I like using unbounce for this feature. I had hoped they would create more reporting features, but this is not something that has changed and is rather disappointing. If you want to create a report you must create a list and export.

Pros

I like the email builder, visitor ID, campaign tracker.

Cons

Poor reporting.

Advice to Others

This is a god starter software. If you are working with a separate CRM, make sure the integration will work either directly or through Zapier. We ran into a lot of issues when looking to integrate with a CRM. You're rather limited here.

 
 

Kim from tjm
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

good product - abysmal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product was sold that you could track to keyword level - you can't
Outside of that, the product looks good and has some cool features.
The support on it is a nightmare - they don't do the basics right like answering emails and the support line is barely answered or if it is, then you just get a case logged.

Pros

some of the functionality

Cons

the support - the support - the support!

Advice to Others

it is much harder to implement than how it is sold. Do not expect good support back.
Give it

 
 

Kevin from Communiteers
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A lot of functionalities for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSpring provides a lot of functionalities for a great price. A few examples: Visitor ID (identify your website visitors), create and customize landing pages and email templates, schedule your emails, set up tasks and workflows and get notifications for almost anything you want.

Pros

Easy to use. A great support team. Every Friday a great and helpful Springboard Live webinar (online training). Responsive mailings. A lot of information about our clients. Some good (basic) email and website reports.

Cons

They've got sometimes a few problems with their software, but they help you as fast as they can. You can add and edit custome fields, but we need more options and it should be easier to use them.

Advice to Others

Take a look at what you want to use. Why do you want to use Marketing Automation? Do you need all the stuff or do you want something in specific? SharpSpring is a great software at a lowe(r) price.

 
 

Michael from Go Left Marketing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Sharpspring: With Great Value Comes Great Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been on the Sharpspring platform for nearly a year now and it has changed our agency. Back in the day (you know, a "whole" 8 years ago), inbound marketing and the software that supported its methodology was not a very crowded sandbox. But now there are all kinds of full blown platforms and other software stacks - needless to say, the playground is getting full. What made Sharpspring appealing to us what how it allowed us to "handle the transaction". Our clients know we use Sharpspring but they continually refer to it as if it were "our platform" - this instantly changes the way they (and prospects) see us.

That being said, it has not been without its bumps and bruises. There have been times when features just didn't seem to work or required some guesswork (i.e. - building dynamic lists based on lead info seems to be hit or miss and the email builder is a bit clunky). In all fairness, we have just been too busy to become fluent in all aspects of the platform so this gripe may totally be on us, and not Sharpspring.

All in all, I don't see us moving in another direction any time soon. We are a growing agency and we have hitched our growth to that of the Sharpspring platform.

Pros

Positions our agency as the resource.
Up and running in a matter of minutes.
Because of the quick implementation, a quick ROI to the client is much easier.

Cons

Parts of the platform are still clunky.
On rare occasions, the platform cannot be reached.
Because of its age, integrations are still limited.

Advice to Others

If you are a growing agency or business you owe it to yourself to at least give Sharpspring an opportunity. The way it is priced and is ease of implementation will give you and your clients early wins, especially if there hasn't been a platform like this in place yet in your agency or business.

 
 

Shawn from ServiceTrade
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring destroyed my database and support was nonexistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TLDR:
- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Let's start at the beginning. The sales process was confusing thanks to SharpSpring's disorganized channel model. I was unable to buy directly from them because I happened to speak to one of their resellers after I initiated a conversation directly with SharpSpring. This doesn't seem like a big deal, but it slowed down the purchase which I was trying to expedite. Furthermore, it took about a month for them to find me two relevant reference customers to speak with about their experiences with SharpSpring.

Next, implementation and support were terrible. Because I purchased through a reseller, I was unable to work directly with the SharpSpring team to get my data imported and integration set up with SalesForce. My reseller didn't have the experience to accomplish these tasks, so they ended up working with the SharpSpring team and looping me into a frustrating game of telephone that further extended my implementation time.

As painful as the sales and support experience was, the most critical problem was the complete corruption of my database. SharpSpring managed to swap data on leads such that email addresses, phone numbers, names, and other data was randomized such that a given lead name could have a different email address and phone number associated with it. I didn't catch this issue until it impacted about 70% of my database, causing complete confusion in our sales and marketing efforts. After disconnecting SharpSpring, I was able to clean up some of the data, but I still have a mess on my hands and have sunk a substantial amount of time into cleaning up my data.

Where was support during all this? Practically nonexistent. It wasn't until I emailed as many contacts as I could find at SharpSpring with the threat of abandoning the platform that I finally received limited help.

Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

As mentioned above:

- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Advice to Others

Don't do it. Explore other options. ANY other option will be better.

 
 

Chandler from Huebner Marketing
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring-A Powerful Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am impressed with this product and platform. It has met the challenge of being an automation engine and allowed me to worry less about clients continuous marketing efforts. It has a powerful, easy to use automation engine that has all the triggers, filters, tasks, and workflows you could ever want or use.

Pros

The customer success team and training team with SharpSpring are the best I have ever dealt with. There has not been an issue that I haven't gotten the fully attention of the support staff and the issue resolved quickly. Top notch service.

Cons

The ability to assign leads to a sales team does not exist.

Advice to Others

If you are looking for a comprehensive marketing automation platform, SharpSpring's price point and value are going to be hard to beat.

 
 

Ricky from Vyne Digital Ltd
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

An Absolute Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was a breeze to setup the support is next level and it cuts a huge amount of resource out of our business. I can't rave enough about Sharpsrping.

Pros

The speed at which we can set things up and get them running for our clients. The support documentation is AWESOME.

Cons

southern hemisphere specialist support. The support docs are great, but sometimes you just need that next level.

 
 

Aaron from VSF
Specialty: Other services

September 2016

September 2016

Enhances Our Marketing Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It helps us stay in regular contact with clients and prospects and it also helps us understand real prospects and actual sales activity. Even though it's a relatively new product, this is a quality tool for less price than some other similar products.

Likes Least

At this point in our relationship with SharpSpring, we have nothing negative to report.

Recommendations

Sophisticated and easy to setup and use, SharpSpring should help your company get a clearer picture of which marketing strategies are working and help you focus on areas that need more attention.

 
 

Megan from Cargas Systems, Inc.
Specialty: Consulting

September 2016

September 2016

SharpSpring End User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple to learn (little to no training needed); user interface is extremely intuitive. Vendor stands behind their product and is extremely open to feedback. Migrating from our old system to SharpSpring was virtually painless. Pipeline/opportunity management is made so much easier with drag and drop functionality (moving an opportunity through the sales cycle). Great analytics of email campaigns.

Likes Least

No auto-save option (although they give you quite a few save buttons on certain pages, and will also warn you to save before you leave a page); reporting on custom fields is lacking.

Recommendations

Take the time to evaluate your processes before looking for a new system. You might feel pressure to go with a bigger name CRM-type system, but at the end of the day, if you really need to focus on sales and marketing (and nothing else), than you will appreciate the laser-like focus that SharpSpring has on these two functional areas. Sometimes the bigger(and more expensive programs) have more functionality than you will ever need, causing processes to get bogged down. Bigger isn't always better!

 
 

Krista from Level Office
Specialty: Hospitality / Travel

September 2016

September 2016

SharpSpring is a great tool for tracking leads for your office space!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like how organized and intuitive it is. There are reminders everywhere. You are able to clearly see what stage your clients are in and their progress. You can update information and connect your leads to your opportunities

Likes Least

That you have to save everything! If you forget to click save, your work is lost.

Recommendations

I would tell them if they need help with their business, Sharpspring is a great tool for gathering new data and organizing it in a clear and effective way.

 
 
 
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Showing 1-20 of 156


April 2018

April 2018

Excellent value for the investment - great starter platform.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of entry for a new company or client is key. The platform stands up quickly and provides the fundamental requirements a smaller company needs. It's an excellent precursor to Hubspot.

Cons

It won't be a great fit for larger enterprises, but it really isn't meant to be. It doesn't do everything, but it does more than most small companies are currently doing.

Review Source: Capterra
 

Gary from 3Bug Media

April 2018

April 2018

Great Value For Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it everyday for my business as well as for clients. If you do online lead generation and marketing and want to be able to track ROI online, this is the tool to use. Great value for your money.

Pros

From a price to value ratio, Sharpspring is hands down the best option for marketing automation software. They cater to marketing agencies and offer them great pricing. The interface is clean and easy to use and they add new features each week. Comes with a built-in CRM that is pretty robust and works perfectly with the automation software. Also integrates with Salesforce.

Cons

Missing chat capabilities and the landing page builder is pretty bad at the moment but is improving. They also tend to rollout new features before fully working out the bugs in existing features, which can leave you with many features that you don't use.

Review Source: Capterra
 


April 2018

April 2018

A bit lacking in features, but still a very solid contender.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SharpSpring as a whole is much cheaper than alternatives and is low-risk due to monthly contracts instead of annual contracts, and is also easier to use. SharpSpring is also well known for being a good choice for agencies, being fully rebrandable and offering special features/management options for agencies specifically.

Cons

Like most software, cheapness and simplicity often comes at the cost of power, and SharpSpring lacks advanced features that more expensive alternatives provide.

Review Source: Capterra
 


April 2018

April 2018

Extremely feature-rich software but is difficult to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It satisfies all my marketing automation needs. I can set up entire sales/marketing funnels and it helps with my lead generation.

Pros

It seems like Sharpspring can do just about anything. It's easily as rich in features as hubspot with far less engineers working on the software.

All of my marketing automation needs can be met by Sharpspring.

I really like the native forms aspect where I can create my own HTML5 form in the code and then simply add a small script from Sharpspring and it automatically maps my form fields to my Sharpspring back end.

Cons

It has a steep learning curve and isn't the most user-friendly. I am a web developer by trade and I struggle regularly with implementing various Sharpspring features.

Their documentation is very vague. They provide code samples with little to no explanation behind them.

Review Source: Capterra
 

Elle from Chicago Public Media

April 2018

April 2018

Affordable

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can pay month to month. Easy to use and set up, intuitive for users. Provides a lot of information on clients and basic email and website reports.

Cons

Customer support is not great, however they do offer webinars. Some of the reporting is not as detailed as I hoped.

Review Source: Capterra
 

Rick from TopFire Media

April 2018

April 2018

We use SharpSpring for contact forms and email follow up with propects

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the ease of use and the platform is easy to train new employees on. The functionality of sending out drip campaigns to our prospect lists has worked well.

Cons

I think that the forms could look better on websites. It takes a while to get the form to a usable look and I think the look could be better.

Review Source: Capterra
 

Luke from Market ATL

April 2018

April 2018

This is a worthless product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing. This company is completely worthless. They deleted a clients account out of the blue and also do not follow through with their commitments.

Cons

After being an agency partner for 2+ years, our company has yet to make a dime off of this investment.

First of all, the training they "supply" is almost non-existent. When we first became a partner, we had a couple of calls but then, nothing. There were many "learning pains" that we endured with SharpSpring even so much so as, demos I do with clients being times that "sharpspring is down."

It is very difficult to sell a product that does not work when you are trying to show clients the power of the system.

We also had a MAJOR real estate brokerage use the site for recruiting and, when messages were not being sent as they were scheduled to send, the client left our company and the SS product.

The platform is over priced and does not provide the support you would expect from a company as such.

SharpSpring has cost us as a business for our choice to invest in them. Had we gone with a platform that actually worked when it was needed and had the kind of training for us that they should have, we would be way ahead of the game. Instead, we are starting fresh with a new company that will hopefully fulfill their part in our agreement.

I would never recommend this product to anyone that is looking for an automation system.

Review Source: Capterra
 


March 2018

March 2018

Constantly Getting Better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Valuable data from email campaigns.

Pros

SharpSpring provides an affordable and effective marketing automation tool! The email tool is always improving in functionality, especially with the new pre-made templates.

Cons

It can be difficult to find where things are; the u/x is a bit clunky and confusing. The certifications are helpful, but questions are complicated and can take multiple times to pass.

Review Source: Capterra
 

Keith from SYP Media, LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

LEAD Your Prospect on the Journey to Becoming a CUSTOMER

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

As a content marketer, I began using SharpSpring for my own business, as well as for several of my clients, because it connect the dots between marketing and sales. No where else will you find a greater value in a marketing automation platform. If you are going to invest in content creation, and outbound marketing campaigns (be it outbound sales efforts and/or digital advertising) you've got to have an automation machine behind you to increase the return on that investment. Further, with a simple piece of code, SharpSpring creates a symbiotic relationship with your website that literally turns it into an outbound sales person. And with power that rivals Hubspot and others but at 1/10th the cost--SharpSpring is a no-brainer.

Cons

As with most automated platforms, it takes time to learn. Be realistic--and plan on six months or more to really begin to grasp, understand, and leverage the power.

Review Source: GetApp
 

Adam from publishing

February 2018

February 2018

A great marketing automation tool.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really love the landing page designs that this software lets you choose from. The designs are very clean and seem like they will translate well with consumers.

Cons

So many features, which is not a bad thing. Just seems like it will take some time to full learn the software.

Review Source: Capterra
 

Dan from The Green Internet Group

February 2018

February 2018

Powerful, scalable, affordable marketing automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lower cost per lead, helped us develop a better lead generation process.

Pros

The email capabilities are outstanding and easy to use. The landing page capability is the best I've seen in this type of application. Quicker ramp up than with other marketing automation systems. The support has been phenomenal.

Cons

Would like more integrations without API-more modular connections so certain integrations require developer support.

Review Source: Capterra
 

Ramish from Sky

February 2018

February 2018

Has all of the features our clients want or need, without a bunch of stuff we have to pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

Deliverability & Customer Service
Destroyed my SalseForce database - Terrible support - Bad sales experience
Parts of the platform lack features. The app is almost useless for design and marketing purposes but is great for entering contacts.

Review Source: Capterra
 

Nathan from Automatiza.me

February 2018

February 2018

Integration with what I already use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use, the amazing landing pages, the way they are made to close sales and are great looking make things so much easier

Pros

Marketing Automation Tool for pros.

This is for companies that really want to achieve more sales. Basically it is a tool that agencies can offer to their clients.

It is easy to setup, easy to navigate, easy to manage.

You can have email automation in order to deliver the right message at the right time to help with the sales process.

You can also have forms, visitor id, built in and third party crm, social integration, basically the works.

It costs only a fraction of what the competition costs, yet it is very powerful, it is excellent for landing pages.

Strong recommendation for people who want to automate their marketing efforts.

Again, It is a great tool for agencies since it is fully rebrandable.

Cons

Even though the price is lower than the competition, the price is prohibiting for small companies and people starting up. That is the only thing I would consider a con.

Review Source: Capterra
 


February 2018

February 2018

Easy marketing automation in minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best value lies in its consolidation of several important marketing tools in one (eg site analytics, lead tracking, form creation, email campaigns, landing pages). This enables most small and medium size businesses to handle all the marketing within a single tool, which provides great synergy and a full view of the customer lifecycle.

Overall though, this is a perfect tool for organizations who need a single platform for their awareness building, conversion and lead nurturing.

Cons

Lots of tools in the 'light' category so if using for a more Medium to large sized business you might be better off with more specific tools for certain jobs (eg: email wysiwyg vs a more dedicated service such as mailchimp). That said you can integrate all those tools in sharpspring to track.

Review Source: GetApp
 

Caitlin from Art Unlimited
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

So far, Pretty good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling for social clients and tracking our leads.

Pros

This software allows us to manage social clients in their new social features. I love how responsive the reps have been at getting us set up. We are also using this as a CRM. This software has pretty good lead life tracking.

Cons

There have only been a few cons. 1. You cannot track social leads unless they are already a contact in your system.
2. The contact area seems a little glitchy.

Review Source: Capterra
 

Steven from Losasso
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great interface that is easy to use and learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how there are month to month contracts. This makes it ideal for testing out while shopping around.

Cons

The software cannot be used with social campaigns unfortunately. I think it would be beyond beneficial if it did though.

Review Source: Capterra
 

Elena from Mirrix Tapestry and Bead Looms
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

From Hubspot to Sharpspring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Last year my company decided to switch from Hubspot -where we'#39;d been for three years- to SharpSpring. We knew the transition would be tough, but SharpSpring seemed like a great, and less expensive, alternative. Now, a few months in, we only wish we switched sooner. While SharpSpring doesn'#39;t have everything Hubspot does, it has a lot of things Hubspot does not, and it has everything we need as a small business. My only complaint originally was that there was no social media calendar, but they just added one in December, which means we can use SharpSpring as our complete marketing and sales hub. Part of onboarding with SharpSpring includes one-on-one calls with a member of the team where you are taught about features of the program. At first, we thought this was unnecessary, but we really benefited from the guidance we got during onboarding. Here'#39;s a recent example of the kind of customer service you get from SharpSpring: He was our onboarding contact and when we had our last call he told me that, while onboarding was over, we were welcome to contact him if we had any questions. Yesterday I had a question about a workflow that customer support may have been able to answer, but that I thought the may be better able to help me with since he knows our company and our strategies. He wrote back by the next morning with detailed instructions on how I could achieve what I wanted to. This kind of support really sets SharpSpring apart and I would absolutely recommend it to others, especially those with small businesses like ours.

Cons

My only complaint with SharpSpring is that some tools can be a bit buggy sometimes, but customer support has always been very helpful.

Review Source: GetApp
 


January 2018

January 2018

Great value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system offers all functionality needed for SME marketing auotomation. It is pretty straightworward in use, support and documentation are very helpful. The system is flexible which makes it easy to combine and connect with other systems. Great value for money.

Cons

We have not experienced cons yet, however the standard number of pageviews in the licence could be a con.

Review Source: GetApp
 

George from TechFiniti

January 2018

January 2018

I've been using Sharpsrping for our company as well as for some of our clients for over a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it regularly to manage my own pipeline of leads and opportunities.

Pros

FLEXIBILITY: This software integrates with just about anything. I have it (1)connected to several apps that we use via Zapier integration, (2)connected to our existing online forms, (3)integrated with landing pages we have on other platforms...it integrates with just about everything.
PRICE: This is the least expensive of the marketing automation platforms that we reviewed as part of our evaluation process. The cost is a bargain in comparison to the combination of software it replaces (landing page builder, CRM, email marketing, social media scheduler, etc.) and you get the added benefit of everything being integrated.

Cons

The software can be a bit confusing because there are so many features. You can get overwhelmed by the number of options. It's best to start with a strategy and then setup your Sharpspring instance to support that strategy. It was also lacking a social media component but, they just added that component in December and I haven't yet had the chance to play with it.

Review Source: Capterra
 


December 2017

December 2017

SharpSpring is cost efficient, easy to use and support is amazing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

On-Boarding was a fun and easy experience
Application management and usability is very easy
Technical support and friendliness is amazing

Cons

Ability to change fonts and make more custom changes working with email templates would be ideal.
Since working with Landing Pages are great, maybe this is an opportunity to work together with other features

Review Source: GetApp
 
 
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