SharpSpring Software


 

SharpSpring is a fully integrated cloud-based marketing tool that offers customer relationship management, marketing automation, mobile and social marketing, sales team automation, customer service and more, all within one solution.

SharpSpring can interface with any CRM on the market, so users are able to keep their existing CRM and the information contained within it. The system’s lead nurturing and scoring tools can track an individual lead’s page visits, demographics, and engagement. SharpSpring’s VisitorID feature helps identify anonymous site visitors by looking up their IP addresses, allowing users to see who is viewing their site, including their name and contact information. Other features include a Landing Page Builder and a Blog Builder. SharpSpring also offers a library of designs and templates for the user to chose from.

SharpSpring can be utilized by both small and large businesses in a variety of industries including advertising, insurance, engineering, telecommunications and more.

 

SharpSpring - Customizable Campaign Reporting Dashboard
 
  • SharpSpring - Customizable Campaign Reporting Dashboard
    Customizable Campaign Reporting Dashboard
  • SharpSpring - Drag and Drop Email Editor
    Drag and Drop Email Editor
  • SharpSpring - Example Contact in Contact Manager
    Example Contact in Contact Manager
  • SharpSpring - Life of a Lead
    Life of a Lead
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

181 Reviews of SharpSpring

 

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Software Advice Reviews (35)
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Showing 1-20 of 35

kim from TJM
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

How can they get support so wrong?

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

so easy to get this right., invest in people and keeping them,

Pros

they product is good - its just the make us look like a tit in front of our customers by handly doing any agency support, any initiatives or pricing is communicated after they have taken effect.

Cons

the support and comms. It stinks. They also have a very lasise faire approach to dealing with things.

Review Source
 
 

Alexa from Allonsy Creative
Specialty: Advertising
Number of employees: 1 employee Employees number: 1 employee

February 2018

February 2018

SharpSpring a Solid Software Choice

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

One of the very first marketing software I was introduced to. Quite easy to use and set-up for the exact needs you have. Great way to get your feet wet.

Cons

Service isn't the best and unfortunately, I don't feel that they continually update the software as much as they should.

Review Source
 
 

Tim from Enliven
Specialty: Consulting
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Affordable CRM & Automation Solution - Not as user intuitive as we would like

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

SharpSpring is a full-featured marketing automation solution. It has analytics, automation, social calendar, landing pages, visitor insights, a CRM, all built in. And it's a fraction of the cost of some of the other big players.

Cons

It seems a bit clunky in terms of usability. It's also not as customizable as we would like. For instance, we had to move to a different CRM solution instead of using the built in solution, due to not being able to customize it to meet our needs. We've also found customer support to leave much to be desired.

Review Source
 
 

Jordan from Paradise Valley Spas
Specialty: Retail
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Sharpspring is the perfect solution for SMB's looking to increase sales conversion and do a better job at following up with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If they had a service-specific integration, I would use it as well to complement what we already do through Sharpspring.

Pros

It is incredibly easy to use, customer service is great, and it is highly customizable if you are trying to integrate into an existing system or 3rd party platform.

Review Source
 
 

Myca from United Methodist Communications
Specialty: Non-Profit
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2017

April 2017

Simple, Intuitive and Powerful for CRM and Marketing

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Value for Money

SharpSpring is definitely a contender when you're looking for a marketing automation or CRM platform that will allow you to tie easily into your website and trigger actions based on a sales funnel.

Pros

SharpSpring offers some advanced functionality that you would expect to find in much more expensive CRM / Marketing software options, but in a friendly and intuitive interface that invites the user to learn more. I loved that integrating website actions into the platform to trigger marketing emails was so easy to execute, and I was able to use advanced functionality within the platform after only a few minutes of review -- even though I had no training.

Cons

I kept running up against hard stops, and a few system limitations that were frustrating. Integration wasn't as one-click seamless as some of the other CRM/Marketing automation platforms that I've used. However, for a small-to-medium sized business, SharpSpring is a great option. Advanced marketers may find a few expected features lacking or difficult to find, but not many.

 
 

Mark from Amphora Brand Design/OEC Graphics
Specialty: Marketing Agency
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

SharpSpring Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSprings capabilities are strong as the leaders in the industry and user interface is intuitive. It is helpful as an ad agency to be able to white label the product as our own and resell it many times over. It provides additional revenue stream on a regular basis. The challenge is having it functionally operate as advertised. We've had a few trouble tickets when we couldn't get it to do what it is supposed to do.

Pros

White Label software with the ability to resell at a profit.
Intuitive user interface.
Provides additional monthly revenue stream for content development and management.

Cons

Functional operation meeting expectations.
Some challenges setting campaigns up and have them working properly without customer service.

Advice to Others

You get what you pay for. SharpSpring is a very viable product with some great promise. My perception is they have a way to go compared to leaders in the category, but they also cost much more.

 
 

Lou from Footwasher Media
Specialty: Media
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Price and functionality is exceptional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We've been using and recommending SharpSpring almost exclusively since we started investigating and trying marketing automation platforms three years ago. It's the best of all platforms for our business, which focuses on startups and small businesses.

Pros

Ease of use, affordability, broad functionality and ROI

Cons

Customer service is limited. The agency is the first line of service, with escalation to techs at SharpSpring. but that's also how they keep costs down

Advice to Others

If you already have a marketing automation platform and you have people who are working on them full time and are well trained, there is no reason to switch. But if you are considering getting a platform and your marketing and content teams are inexperienced and under trained, this is a great tool to acquire.

 
 

Colin from Root Deeper Marketing
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Robust feature-set for great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I run an agency and B2B Adwords marketing is a specialty of ours. Integrating Sharpspring with our PPC campaigns allows me to look at the lifetime value of the leads we bring in, and tie specific sales, and revenue amounts, back to my ad campaigns to see real ROI for clients. This is critical for profit-driven marketing. Also, the CRM and tracking features allow clients to more effectively nurture leads across longer sales cycles in B2B and high-value conversions.

Frankly, you don't have to use all of the tools to have it worthwhile. If you have a use case where you're actively selling to customers along a not-short sales cycle you really should have something like this.

Pros

Good company. I had an issue I had to take up with leadership and they solved it in a very fair and honorable way. I CANNOT say that about their competitors.

The value for the toolkit is super good, especially if you get it through an agency as they focus a lot on partnering with agencies.

Cons

They've had some growing pains. Some things are not perfect. But I'd rather work with folks who have integrity and are CONTINUALLY working to improve the product. Other companies spend their money trying to lock you down to use their product. They spend a LOT on marketing. Sharpspring focuses its resources on developing the most awesome product for money out there. It also has a very open API so you can make it talk to other products (like if you already have a CRM you use). Sorry, this is cons. The point is there are some things that are not graceful. Like where you would want a notification that an action is complete but it doesn't tell you and you have to look carefully. Some things are a bit ungraceful. It gets it done, but you have to learn the ropes.

Advice to Others

It's good to work with an agency that knows what they're doing to fully maximize your value. Things go much more quickly with some of the setup and API integrations for someone who does this all the time vs. someone doing it the first time.

Shop around on price if you do go with an agency. Some may have a larger markup than we charge.

 
 

Michelle from SouthAmerica.travel
Specialty: Hospitality / Travel
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Good starter software for Marketing Automation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a good starter software for people with a smaller budget looking for marketing automation. The workflow tool is not good, it takes some getting used to and help from SharpSpring to figure it out. The web-tracking and visitor ID is great! The email builder is good as well and very easy to use. I have not taken advantage of the other tools, like the landing pages, because I like using unbounce for this feature. I had hoped they would create more reporting features, but this is not something that has changed and is rather disappointing. If you want to create a report you must create a list and export.

Pros

I like the email builder, visitor ID, campaign tracker.

Cons

Poor reporting.

Advice to Others

This is a god starter software. If you are working with a separate CRM, make sure the integration will work either directly or through Zapier. We ran into a lot of issues when looking to integrate with a CRM. You're rather limited here.

 
 

Kim from tjm
Specialty: Media
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

good product - abysmal support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Product was sold that you could track to keyword level - you can't
Outside of that, the product looks good and has some cool features.
The support on it is a nightmare - they don't do the basics right like answering emails and the support line is barely answered or if it is, then you just get a case logged.

Pros

some of the functionality

Cons

the support - the support - the support!

Advice to Others

it is much harder to implement than how it is sold. Do not expect good support back.
Give it

 
 

Kevin from Communiteers
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

A lot of functionalities for a great price

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SharpSpring provides a lot of functionalities for a great price. A few examples: Visitor ID (identify your website visitors), create and customize landing pages and email templates, schedule your emails, set up tasks and workflows and get notifications for almost anything you want.

Pros

Easy to use. A great support team. Every Friday a great and helpful Springboard Live webinar (online training). Responsive mailings. A lot of information about our clients. Some good (basic) email and website reports.

Cons

They've got sometimes a few problems with their software, but they help you as fast as they can. You can add and edit custome fields, but we need more options and it should be easier to use them.

Advice to Others

Take a look at what you want to use. Why do you want to use Marketing Automation? Do you need all the stuff or do you want something in specific? SharpSpring is a great software at a lowe(r) price.

 
 

Michael from Go Left Marketing
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Sharpspring: With Great Value Comes Great Opportunity

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We have been on the Sharpspring platform for nearly a year now and it has changed our agency. Back in the day (you know, a "whole" 8 years ago), inbound marketing and the software that supported its methodology was not a very crowded sandbox. But now there are all kinds of full blown platforms and other software stacks - needless to say, the playground is getting full. What made Sharpspring appealing to us what how it allowed us to "handle the transaction". Our clients know we use Sharpspring but they continually refer to it as if it were "our platform" - this instantly changes the way they (and prospects) see us.

That being said, it has not been without its bumps and bruises. There have been times when features just didn't seem to work or required some guesswork (i.e. - building dynamic lists based on lead info seems to be hit or miss and the email builder is a bit clunky). In all fairness, we have just been too busy to become fluent in all aspects of the platform so this gripe may totally be on us, and not Sharpspring.

All in all, I don't see us moving in another direction any time soon. We are a growing agency and we have hitched our growth to that of the Sharpspring platform.

Pros

Positions our agency as the resource.
Up and running in a matter of minutes.
Because of the quick implementation, a quick ROI to the client is much easier.

Cons

Parts of the platform are still clunky.
On rare occasions, the platform cannot be reached.
Because of its age, integrations are still limited.

Advice to Others

If you are a growing agency or business you owe it to yourself to at least give Sharpspring an opportunity. The way it is priced and is ease of implementation will give you and your clients early wins, especially if there hasn't been a platform like this in place yet in your agency or business.

 
 

Shawn from ServiceTrade
Specialty: Software / IT
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring destroyed my database and support was nonexistent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

TLDR:
- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Let's start at the beginning. The sales process was confusing thanks to SharpSpring's disorganized channel model. I was unable to buy directly from them because I happened to speak to one of their resellers after I initiated a conversation directly with SharpSpring. This doesn't seem like a big deal, but it slowed down the purchase which I was trying to expedite. Furthermore, it took about a month for them to find me two relevant reference customers to speak with about their experiences with SharpSpring.

Next, implementation and support were terrible. Because I purchased through a reseller, I was unable to work directly with the SharpSpring team to get my data imported and integration set up with SalesForce. My reseller didn't have the experience to accomplish these tasks, so they ended up working with the SharpSpring team and looping me into a frustrating game of telephone that further extended my implementation time.

As painful as the sales and support experience was, the most critical problem was the complete corruption of my database. SharpSpring managed to swap data on leads such that email addresses, phone numbers, names, and other data was randomized such that a given lead name could have a different email address and phone number associated with it. I didn't catch this issue until it impacted about 70% of my database, causing complete confusion in our sales and marketing efforts. After disconnecting SharpSpring, I was able to clean up some of the data, but I still have a mess on my hands and have sunk a substantial amount of time into cleaning up my data.

Where was support during all this? Practically nonexistent. It wasn't until I emailed as many contacts as I could find at SharpSpring with the threat of abandoning the platform that I finally received limited help.

Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

As mentioned above:

- Destroyed my SalseForce database
- Terrible support
- Bad sales experience

Advice to Others

Don't do it. Explore other options. ANY other option will be better.

 
 

Chandler from Huebner Marketing
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

SharpSpring-A Powerful Marketing tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am impressed with this product and platform. It has met the challenge of being an automation engine and allowed me to worry less about clients continuous marketing efforts. It has a powerful, easy to use automation engine that has all the triggers, filters, tasks, and workflows you could ever want or use.

Pros

The customer success team and training team with SharpSpring are the best I have ever dealt with. There has not been an issue that I haven't gotten the fully attention of the support staff and the issue resolved quickly. Top notch service.

Cons

The ability to assign leads to a sales team does not exist.

Advice to Others

If you are looking for a comprehensive marketing automation platform, SharpSpring's price point and value are going to be hard to beat.

 
 

Ricky from Vyne Digital Ltd
Specialty: Advertising
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

An Absolute Solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It was a breeze to setup the support is next level and it cuts a huge amount of resource out of our business. I can't rave enough about Sharpsrping.

Pros

The speed at which we can set things up and get them running for our clients. The support documentation is AWESOME.

Cons

southern hemisphere specialist support. The support docs are great, but sometimes you just need that next level.

 
 

Aaron from VSF
Specialty: Other services

September 2016

September 2016

Enhances Our Marketing Capabilities

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It helps us stay in regular contact with clients and prospects and it also helps us understand real prospects and actual sales activity. Even though it's a relatively new product, this is a quality tool for less price than some other similar products.

Likes Least

At this point in our relationship with SharpSpring, we have nothing negative to report.

Recommendations

Sophisticated and easy to setup and use, SharpSpring should help your company get a clearer picture of which marketing strategies are working and help you focus on areas that need more attention.

 
 

Megan from Cargas Systems, Inc.
Specialty: Consulting

September 2016

September 2016

SharpSpring End User Experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

Simple to learn (little to no training needed); user interface is extremely intuitive. Vendor stands behind their product and is extremely open to feedback. Migrating from our old system to SharpSpring was virtually painless. Pipeline/opportunity management is made so much easier with drag and drop functionality (moving an opportunity through the sales cycle). Great analytics of email campaigns.

Likes Least

No auto-save option (although they give you quite a few save buttons on certain pages, and will also warn you to save before you leave a page); reporting on custom fields is lacking.

Recommendations

Take the time to evaluate your processes before looking for a new system. You might feel pressure to go with a bigger name CRM-type system, but at the end of the day, if you really need to focus on sales and marketing (and nothing else), than you will appreciate the laser-like focus that SharpSpring has on these two functional areas. Sometimes the bigger(and more expensive programs) have more functionality than you will ever need, causing processes to get bogged down. Bigger isn't always better!

 
 

Krista from Level Office
Specialty: Hospitality / Travel

September 2016

September 2016

SharpSpring is a great tool for tracking leads for your office space!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like how organized and intuitive it is. There are reminders everywhere. You are able to clearly see what stage your clients are in and their progress. You can update information and connect your leads to your opportunities

Likes Least

That you have to save everything! If you forget to click save, your work is lost.

Recommendations

I would tell them if they need help with their business, Sharpspring is a great tool for gathering new data and organizing it in a clear and effective way.

 
 

Kelsey from Level Office
Specialty: Real Estate

September 2016

September 2016

Decent system if you put in the time to learn it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

It can be customizable and seems to have many potential uses.

Likes Least

It's not a very user-friendly interface, it's not intuitive.

Recommendations

Really take the time to decide what you want out of the system, how you want to use it, and then really learn the system before you roll it out with your company/team.

 
 

Allison from Level Office
Specialty: Real Estate

September 2016

September 2016

SharpSpring is a mixed bag

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The user interface is relatively simple. It's easy to use and has a decent sales pipeline system.

Likes Least

Sometimes various functions don't seem to work. It's a very basic system and doesn't provide reports on everything you might need.

Recommendations

Take stock of what you need your CRM to do before investing in SharpSpring.

 
 
 
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Showing 1-20 of 146

Ramish from Sky

February 2018

February 2018

Has all of the features our clients want or need, without a bunch of stuff we have to pay for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The interface is straightforward and fairly easy to use. However, this does not make up for the company's and product's shortcomings.

Cons

Deliverability & Customer Service
Destroyed my SalseForce database - Terrible support - Bad sales experience
Parts of the platform lack features. The app is almost useless for design and marketing purposes but is great for entering contacts.

Review Source: Capterra
 

Kamran from Waterless Auto Spa Hub (WASH)

February 2018

February 2018

Best Value Marketing Automation Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The API is solid, meaning integrating with other platforms is a snap with the help of your dev team. The UI is good and pretty intuitive. On the surface it's a copy of Mailchimp with some automation, but it's really a deep automation tool built for enterprise level marketing. SharpSpring is very dynamic and has been able to do anything we have needed for any of our clients. It is also very user friendly and intuitive. It did not take very long for our staff to be able to use it competently.

Cons

Some of the manual data entry of contacts is a little clunky. The learning curve is steep. There is a gigantic stack of features, and abilities, but it's built more like a sandbox where you need to piece it together yourself instead of be guided through it. I'd like the lead capture screens to be more drag and drop oriented and to have some more design features added.

Review Source: GetApp
 

Nathan from Automatiza.me

February 2018

February 2018

Integration with what I already use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The ease of use, the amazing landing pages, the way they are made to close sales and are great looking make things so much easier

Pros

Marketing Automation Tool for pros.

This is for companies that really want to achieve more sales. Basically it is a tool that agencies can offer to their clients.

It is easy to setup, easy to navigate, easy to manage.

You can have email automation in order to deliver the right message at the right time to help with the sales process.

You can also have forms, visitor id, built in and third party crm, social integration, basically the works.

It costs only a fraction of what the competition costs, yet it is very powerful, it is excellent for landing pages.

Strong recommendation for people who want to automate their marketing efforts.

Again, It is a great tool for agencies since it is fully rebrandable.

Cons

Even though the price is lower than the competition, the price is prohibiting for small companies and people starting up. That is the only thing I would consider a con.

Review Source: Capterra
 


February 2018

February 2018

Easy marketing automation in minutes

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Best value lies in its consolidation of several important marketing tools in one (eg site analytics, lead tracking, form creation, email campaigns, landing pages). This enables most small and medium size businesses to handle all the marketing within a single tool, which provides great synergy and a full view of the customer lifecycle.

Overall though, this is a perfect tool for organizations who need a single platform for their awareness building, conversion and lead nurturing.

Cons

Lots of tools in the 'light' category so if using for a more Medium to large sized business you might be better off with more specific tools for certain jobs (eg: email wysiwyg vs a more dedicated service such as mailchimp). That said you can integrate all those tools in sharpspring to track.

Review Source: GetApp
 

Caitlin from Art Unlimited
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

So far, Pretty good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Scheduling for social clients and tracking our leads.

Pros

This software allows us to manage social clients in their new social features. I love how responsive the reps have been at getting us set up. We are also using this as a CRM. This software has pretty good lead life tracking.

Cons

There have only been a few cons. 1. You cannot track social leads unless they are already a contact in your system.
2. The contact area seems a little glitchy.

Review Source: Capterra
 

Steven from Losasso
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Great interface that is easy to use and learn.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I really like how there are month to month contracts. This makes it ideal for testing out while shopping around.

Cons

The software cannot be used with social campaigns unfortunately. I think it would be beyond beneficial if it did though.

Review Source: Capterra
 

Elena from Mirrix Tapestry and Bead Looms
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

From Hubspot to Sharpspring

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Last year my company decided to switch from Hubspot -where we'#39;d been for three years- to SharpSpring. We knew the transition would be tough, but SharpSpring seemed like a great, and less expensive, alternative. Now, a few months in, we only wish we switched sooner. While SharpSpring doesn'#39;t have everything Hubspot does, it has a lot of things Hubspot does not, and it has everything we need as a small business. My only complaint originally was that there was no social media calendar, but they just added one in December, which means we can use SharpSpring as our complete marketing and sales hub. Part of onboarding with SharpSpring includes one-on-one calls with a member of the team where you are taught about features of the program. At first, we thought this was unnecessary, but we really benefited from the guidance we got during onboarding. Here'#39;s a recent example of the kind of customer service you get from SharpSpring: He was our onboarding contact and when we had our last call he told me that, while onboarding was over, we were welcome to contact him if we had any questions. Yesterday I had a question about a workflow that customer support may have been able to answer, but that I thought the may be better able to help me with since he knows our company and our strategies. He wrote back by the next morning with detailed instructions on how I could achieve what I wanted to. This kind of support really sets SharpSpring apart and I would absolutely recommend it to others, especially those with small businesses like ours.

Cons

My only complaint with SharpSpring is that some tools can be a bit buggy sometimes, but customer support has always been very helpful.

Review Source: GetApp
 


January 2018

January 2018

Great value for money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The system offers all functionality needed for SME marketing auotomation. It is pretty straightworward in use, support and documentation are very helpful. The system is flexible which makes it easy to combine and connect with other systems. Great value for money.

Cons

We have not experienced cons yet, however the standard number of pageviews in the licence could be a con.

Review Source: GetApp
 

George from TechFiniti

January 2018

January 2018

I've been using Sharpsrping for our company as well as for some of our clients for over a year

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I use it regularly to manage my own pipeline of leads and opportunities.

Pros

FLEXIBILITY: This software integrates with just about anything. I have it (1)connected to several apps that we use via Zapier integration, (2)connected to our existing online forms, (3)integrated with landing pages we have on other platforms...it integrates with just about everything.
PRICE: This is the least expensive of the marketing automation platforms that we reviewed as part of our evaluation process. The cost is a bargain in comparison to the combination of software it replaces (landing page builder, CRM, email marketing, social media scheduler, etc.) and you get the added benefit of everything being integrated.

Cons

The software can be a bit confusing because there are so many features. You can get overwhelmed by the number of options. It's best to start with a strategy and then setup your Sharpspring instance to support that strategy. It was also lacking a social media component but, they just added that component in December and I haven't yet had the chance to play with it.

Review Source: Capterra
 


December 2017

December 2017

SharpSpring is cost efficient, easy to use and support is amazing

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

On-Boarding was a fun and easy experience
Application management and usability is very easy
Technical support and friendliness is amazing

Cons

Ability to change fonts and make more custom changes working with email templates would be ideal.
Since working with Landing Pages are great, maybe this is an opportunity to work together with other features

Review Source: GetApp
 

Phil from Journey Insights

December 2017

December 2017

Ace!! Cost effective, Easy to use and most importantly proves value

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

CRM
Marketing automation
Full overview of sales and marketing
Social integration and publishing
Excellent reporting
Collaborative working
Landing page and form creator
customer journey tracking
Lead scoring
And a lot more.

Pros

I love the simplicity of set up and UX. I have used many of these software platforms and let me tell you that you will not get better for functionality and ease of use. Do not let that fool you into thinking it is too basic. It is well designed and gives you a full overview of all marketing and sales metrics,

Review Source: Capterra
 

Sarah from Onspring Technologies
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Fantastic Service, Very Useful Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value
Support

- Ability to better understand the goals and needs of prospects and follow up with them in meaningful ways
- Ability to track the performance of site content and resources
- Ability to house all assets in a single, trackable repository

Pros

SharpSpring filled a void in our content marketing program, enabling us to better understand which resources impact our lead-gen and sales process. It also allows us to follow up with leads in intelligent ways, sharing relevant, personalized information and tracking response.

The SharpSpring platform is very easy to use and configure, and their customer service is top-notch. We especially appreciated their Onboarding process, which equipped us with the skills and knowledge we needed to manage the platform on our own. That self-reliance was crucial in our decision to move forward with SharpSpring.

We feel that the pricing is more than fair, and we are seeing tremendous value from the platform. SharpSpring helps us to have a truly integrated marketing and sales function.

Cons

We'd like to see more flexibility in the reporting--the ability to create a personalized dashboard with the precise metrics we need to monitor on a daily basis. The information is available in SharpSpring, but we have to look in several different places to find it.

Review Source: Capterra
 

Chelsie Venée from Little Arrows
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

We were looking for a CRM management system to handle leads, CRM and email campaigns.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

nothing really.

Pros

We LOVED the dashboard! The pipeline feature is second do none. It allows you to clearly visualize your prospects and where they are in the process as well as your outreach history with them. This is the best feature of the platform It is robust and very user friendly. The support they provided to walk you through the platform was a plus too.

Cons

The platform lacked the functionality we needed to make it worth the price. Our team spent dozens of hours working with the tool, but there are multiple essential features we need that aren't available.

A few examples:
- Ability to stop an action group/ workflow if someone replies to an email
- Multiple email formatting problems - the editor does not work properly nor does actually editing HTML
- Dynamic geolocation based on IP address from email opens
- Ability to add reminders via automations (in general, the triggers and actions in the automation are much more limited than what we're used to)
- Unable to automatically add UTM tracking codes vs. manually
- API is very limited

Review Source: Capterra
 

Jared from DesignWorks Group

November 2017

November 2017

SharpSpring is an incredible tool for marketers looking to get into inbound marketing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

SharpSpring is easy to use, effective, and the customer support has been extremely valuable for our whole agency. On top of that, it's more affordable compared to similar CRMs.

Cons

For those who don't know how to code, making a website page or landing page look exactly how you want is still difficult.

Review Source: Capterra
 

Aaron J from DesignWorks Group
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Takes on the huge companies that focus on marketing automation and analytics - and does it well!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value
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Great software that brings a lot of features at a price much lower than most of their competitors.

Pros

Sharpspring does a phenomenal job of bringing marketing automation and analytics to companies at a price that is much more achievable than some competing software.

Cons

While Sharpspring is capable of bring automation and analytics to the game at a great price, the company is still in it's growth and development phase; sometimes lacking features but have done well sticking to their rollout schedule.

Review Source: Capterra
 

Zach from Elevated Third
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Feature-rich platform that doesn't live up to expectations

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

An all-in-one platform that doesn't require me to export contact lists to a CRM or email outreach automation tool.

Pros

Sharpspring is a great all-inclusive CRM and marketing automation platform for small businesses. The platform has a ton of features that can really help a business get solid intelligence to plan outbound prospecting and marketing automation.

Cons

There are a ton of features but none of them that work perfectly. SharpSpring tries to be a lot of things to a lot of people, but it doesn't hone in on one feature and do it better than anyone else. My biggest problem with the platform is that it's unreliable and the customer service is rather poor when I do have issues.

Review Source: Capterra
 

Kris from 上海建桥学院 Shanghai Jian Qiao University

November 2017

November 2017

Great return on investment!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support
Pros

Very intuitive and easy to use.
Helps track leads and ROI for all marketing $ spent.
The SharpSpring team has been a great partner for us and helped us use the platform to grow our business.

Cons

Manual data entry can be a little clunky.
You have to be fully committed. You have to spend the time developing your work flows and have your team implement and use 100% or the benefits are greatly diminished.

Review Source: GetApp
 


October 2017

October 2017

easy to use and relevent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

The features are exactly what we need for our marketing, this is central to our companies growth strategy.

Cons

Sometimes the navigation can be a little long winded, and is a little limited as to how we can add different elements to the life of a lead.

Review Source: GetApp
 

Lucy from Syn-Star Complete I.T. Solutions Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Brought everything together at a great price!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

The life of the lead really brings your sales and marketing together it allows every user to see what's going on with that particular lead to reduce confusion and/or duplication in communication.
With all the analytics it has reduced all the large spreadsheets for monitoring your marketing activities I can now use SharpSpring for everything and I am looking forward to the Social Media scheduling coming shortly to really complete the product!

Cons

No calendar in SharpSpring at the moment but I believe this is coming with the social media scheduling!

Review Source: GetApp
 

Rolf Henrik from 4human.no
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Great product, decent price and awesome on-boarding

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

In general the product is just great, but what really makes SharpSpring unique is their on-boarding program. You really feel appreciated as a customer while you learn everything you need to know about the product. SharpSpring has highly skilled professionals at your service. After completing their on-boarding program you are ready to generate ROI.

Cons

A few minor bugs in the SW, but you can always find a work around. Landing pages are currently not allowing https.

Review Source: GetApp
 
 
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