MacOS version is still missing, limits the cross-device usage.

Ease of use, especially being new at the company I was able to access important documents easily without the need to ask others.

Easy to use and navigate between different areas of the company. Professional looking sites for customers.

I liked working with it from the beginning, same with our dealers, just positive feedback collected so far. Also the support is great, answers on specific questions always received very quick so far.

Great team with strong support regarding any questions. Keep warm relations on trust.

Showell is very easy to work with. It's excellent in sharing information and works really great when working remotely.

Very reliable; very easy to handle; good looking and adaptable company layout ; very good support.

The useage is very easy and fast. Also easy to keep up to date and share important files inside and outside of the organisation.

Easy to use, quick to set up, no need for long training to be operational, quick and courteous customer service.

Easy to use,  a good platform for information. Easy access for everybody.

We found Showell to be the best fit for our global team.

In the beginning we did miss some functionality, but that has been added the version updates.

UI which is very easy to use and very agile. Update 24/7 and possibility to use also in offline.

It doesn't integrate with our CRM and tracking 2 systems is difficult.

Some users should have access to both brands, and it is uncomfortable here sometimes - no possibility to add same user, users cannot register for second brand, etc.

I love using Showell in my day to day sales work. Using Showell and great presentation materials and templates, I can create a tailored and professional looking presentation in just matter of minutes.

I as a key user enjoy the Showell’s user interface that is very intuitive.

I guess I would not use it every day if it would suck.

We have seen a great return on the investment in Showell. We recommend any sales team to take a serious look at Showell before choosing a sales enablement solution.

Easy to use and integration with the existing processes is easy.

It even has a branded user interface, which looks awesome, so our own people love it and customers are like “wow”, that’s cool.

Presentation mood is nice and smooth. Runs smoothly and looks good to the customer.

The product is really easy to use. I like that I can make my own presentations from the brochures and information offered.

If the structure is wrong, it can be difficult to use.

It enables our sales team to make a professional appearance with customers. Also, the admin side is fast and easy to use.

What these could be, well that I’ll leave up to you guys to decide.

From someone who has never used Showell, the best thing about it is how easy it is to use, for both myself as the administrator and for our distributors.

Being able to effectively use sales content, means that our sales is able to sell value over product features. Showell’s customer service has been excellent.

We certainly had that and we are working to integrate this tool even tighter to our processes - asset management via Adobe DAM and customer data via Salesforce Salescloud.

We have got value for money almost instantly since salesforce can start using Showell in no-time.

It is easy to use and impressive presentation tool. Especially the user interface that is tailored to our company’s visual identity gives classy insight to our products and services.

Used this at one of my old jobs and it was so easy to use and amazing for functionality.

I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.

I have been very impressed by the available Knowledge Base and Community for answering my questions about functionality and best practices. Zendesk Support has also been a fantastic resource.

This software is a great way to centralize all customer service experiences. It also has great ability to integrate with other software.

What I like most about Zendesk is the way it can handle and manage customer relationships with ease and simplicity. Very great platform to use for your CRM needs.

Love how easy it is to submit the tickets and how easy the tool is to use. Love that I am able to follow it along.

Good for ticketing systems and really hums when it's automated. Fairly widely used in the industry so there's a lot of good forums and support on it.

It is a fantastic solution that meets all the requirements of our corporation.

I liked the standardization of different support metrics. The CSAT is pretty good and APIs are very useful.

I like the ease of finding past tickets. Not a fan of the chat feature.

If you use all Zendesk Suite, Chat it's a great add-on, and it's cost per agent it is fair enough when compared to all the metrics you can gather.

The transition from ticket to call is lovely if you require that feature and it allows you save your interaction easily.

The customer communication and support have been improved and we are happy about its functions and prices.

ZenDesk is cost effective and easy to implement. The macros features are powerful, and allow for a lot of ease of use in the system.

The interface is so intuitive and powerful. Customer service advisors adapt to it very quickly, and it makes it super easy for them to manage their tickets.

We never had support on issues, lost clients, lost statistics, etc. But when payment is due, then they sent many emails.

Their Email Platform Connect is the worst on the market.

Big array of features which can help companies in different situations. Useful feature of having different languages in the system, which helps a lot with international clients.

Over my experience was nice. Customer service was responsive and the product is well on its way to be the best in the market.

It's a great tool for Customer Care and the conexion with Facebook and Twitter allows for a complete ownership of the customer care attention.

Zendesk has solved so many issues in one program. Pricing is good and a fair price.

Overall my experience was great. It is a nice product that integrates easily with other softwares.

I loved how feature rich this software was, it definitely helped me help my shoppers and website visitors.

Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.

I love zendesk and find it pretty easy to use. I like how useful it is in everyday business setting.

I had a great experience using zen desk. My team was happy too with how easy it is to use and how quickly they can move from ticket to ticket.

The alert sound is as bad as one could sound and the lack of some useful features proved a NO GO! for me.

Euro

Showell is a new way to manage sales content. It is one tool to manage, present, share, and track your sales content. 

With Showell you:
- Control Sales Content - all content is in one place and always up-to-date
- Access Sales Content - with any device, in any location - even offline
- Collaborate Sales Content - one tool for  marketing, sales, distributors, and customers



LongDescription

Engagement Tracking

Content Delivery

User Management

Meeting Management

Presentation Tools

Lead Capture

Performance Management

Document Storage

Access Controls/Permissions

Activity Tracking

Call Recording

Collaboration Tools

Content Library

Sales Trend Analysis

Email Tracking

Contact Management

Content Management

Sales Reports

Audio File Management

Training Management

Real-Time Notifications

Real Time Updates

Video Support

Audio/Video Recording

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Customizable Templates

For Sales Teams/Organizations

Interaction Tracking

Sales Onboarding & Training

Customizable Branding

Reporting/Analytics

Contact Database

Third-Party Integrations

Microsoft Outlook Integration

Document Management

Drag & Drop

Real Time Data

Personalization

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

Not Applicable

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Showell

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large.


Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.


Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.

Zendesk Suite includes the following products: Ticketing System, Help Center, Community Forum, Messaging, Zendesk Talk, Zendesk Explore and Zendesk Sunshine Conversations. 

The Zendesk Suite is offered in five different plans depending on a companies need. These plans are: Team, Growth, Professional, Enterprise and Enterprise Plus. Connect with Zendesk to see which plan is best for your business. 


 



Commenting/Notes

Support Ticket Management

Real-Time Analytics

AB Testing

Cataloging/Categorization

Case Management

Surveys & Feedback

Multi-Channel Management

Text Analysis

360 Degree Feedback

Customizable Reports

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

Contract/License Management

Active Directory Integration

SSL Security

Change Management

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Automatic Call Distribution

Voice Mail

Project Management

Rules-Based Workflow

Blended Call Center

Procurement Management

Knowledge Management

Communication Management

Customer Database

Interactive Content

Call Logging

Offline Form

Print Management

Customizable Fields

Automated Routing

Churn Management

Assignment Management

Full Text Search

Call Center Management

Batch Communications

Progressive Dialer

Template Management

Data Import/Export

Win/Loss Analysis

Customer Complaint Tracking

Call Routing

Problem Management

Email Templates

Self Service Portal

Email Distribution

Text to Speech

Account Alerts

Customer Experience Management

Help Desk Management

Audit Trail

Outbound Call Center

Configurable Workflow

Screen Sharing

Mobile Access

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Support only pricing starts at $19 per agent/month.
Suite pricing starts at $55 per agent/month. 
Free trial available.

Showell vs Zendesk Suite

User Ratings & Reviews

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Product Demo & Screenshots

Advisor Recommendations & User Awards

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Support and Training

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