# Simplify360 Software Reviews, Demo & Pricing - 2026 > Review of Simplify360 Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/simplify360-profile --- [Home](https://www.softwareadvice.com/) / [Customer Support Software](https://www.softwareadvice.com/customer-support/) / Simplify360 Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/simplify360-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/simplify360-profile/alternatives/) # Simplify360 2026: Benefits, Features & Pricing Wondering if Simplify360 is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Simplify360 4.4 [(15)](https://www.softwareadvice.com/crm/simplify360-profile/reviews/) Pricing Starting at ₹39.00 per month ### About Simplify360 Simplify360 is an AI-powered customer service platform that allows users to deliver great customer support across all their modern communication channels. Simplify360 has been helping businesses deliver exceptional customer support for over a decade now. Our customer support software helps businesses manage all their customer interactions from one inbox - Social Media, Email, In-app Chat, Web chat, Instant messengers, Google My Business, TripAdvisor, Yelp, Amazon, Playstore, App Store, Zomato, eCommerce platforms, and more. The software also helps businesses with Social Listening, Review Management & ORM. Wondering if Simplify360 is right for your organization? Our Customer Support Software selection experts can help you in 15 minutes or less. ## Simplify360 User Interface ## Popular Simplify360 Alternatives Main Product Simplify360 4.4 [(15)](https://www.softwareadvice.com/crm/simplify360-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.27Value for money - 4.60Customer support - 4.07Functionality Pricing Starting at ₹39.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3440)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Simplify360 Pricing and Plans Starting price: ₹39.00 per month Free Trial Free Version Basic ₹39.00 per user, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Simplify360 Features - Popular features found in Customer Support CRM Email Management Knowledge Base Management Live Chat Service Level Agreement (SLA) Management - More features of Simplify360 Chatbot Communication Management Content Creation Customer Support Feedback Management Monitoring Reporting/Analytics Review Monitoring Routing Social Listening Video Support ## Simplify360 User Reviews Overall Rating 4.4 Ratings Breakdown 5 47% 4 47% 3 7% 2 0% 1 0% Secondary Ratings Ease of Use 4.2 Value for money 4.3 Customer support 4.6 Functionality 4.1 Devduth M. Verified reviewer Marketing and Advertising 201-500 employees Used daily for less than 2 years Review source Reviewed November 2021 Holistic tool for managing, ORM, Content, Reporting and Social Listening 4 We have been using it for ORM, Reporting, Publishing content as well as Social Listening. Overall, it is an extremely useful multipurpose tool. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: I've been using it for almost a year now and it is one of the most user friendly tools that I've ever used. What truly stands out is their customer service. They are always open to suggestions and quick to implement it. All in all, a holistic tool for any Social media manager. Cons: The Twitter tab needs some improvement. There needs to be an option to reply to each and every message in a thread, especially when the customer is spamming. Read More AC Alexandros C. Verified reviewer Internet Self-Employed Used monthly for less than 6 months Review source Reviewed January 2025 Good software 4 My experience is overall positive with very few negative points Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Very good as a tool to create unique customer experience Cons: Lack of compatibility with smartphones and also lack of reports of insights Read More JK Jasleen K. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed November 2021 Good Listening Tool but Social analytics need to be improved 3 The account managers were helpful (\[SENSITIVE CONTENT\]), probably that is what made our experience comparatively better with the tool. Ratings Breakdown 1 Ease of use 3 Value for money 4 Customer support 4 Functionality Pros: The tool was helpful in maintaining ORM queries and responding to them. Cons: First and most important, the tool does not have an app and is not compatible to mobile devices. Secondly a few queries related to the brand used to get missed out by the tool like Instagram DMs etc.. Lastly the tool did not show social insights which could be shown in reports as they were way different than the data shown from social panels. Read More Harjeet K. Verified reviewer Human Resources 11-50 employees Used daily for less than 6 months Review source Reviewed June 2022 Great Software in creating epic customer experiences. 5 Overall, a Great experience with Simplify360. Its Live Chat Support is the best. Along with that its other features like- Customizable dashboards, Actionable insights and analytics, quick onboarding process and streamlined customer service makes it the best Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: Simplify360 helps Bridge the gap between Customers and Brands by creating AI-enabled Live Chat support, a Video call interface, Social Media Listening etc. Cons: Simplify360 is great software with no drawbacks, issues and bugs! Highly recommended Read More SA Srinivasa Ashok A. Verified reviewer Information Technology and Services 11-50 employees Used monthly for less than 12 months Review source Reviewed October 2022 Best Omin Channel Solution for big companies or growth stratups 4 Omni experience with varieties of custom tools! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: The best features for Simplify360 are:1) Content creation with templates and schedule/publish them on various platforms.2) Can save a lot of time in automating workflows & tasks in content management and social media platform.3) Omni platform social media and review management.4) Many APIs such as review management provides customer sentiment analysis and CSAT scores5) The custom support chat bot helped to get more leads. Cons: No Cons as of now but if they try to get machine learning algos for review management unless sentiment will help companies to think better in different ways. Read More VR Verified Reviewer Transportation/ Trucking/ Railroad 10000+ employees Used daily for more than 2 years Review source Reviewed January 2021 Cost Effective - Easy to use Social Listening tool 4 This tool provides us an insight into the kind of buzz happening around the globe related to the brand and competitor and we can then prepare our strategies or improve on existing campaigns to get maximum benefits. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: The tool is very user friendly from the point of setting up the tool to handling daily activity as a part of ORM. You get real-time data/post from Twitter and other social platforms with minimal to Zero tool downtime during peak hours. Cons: Although it's not a blocker or a major down point. However, the data reporting can be improved further. Reasons for switching to Simplify360 Lack of Insights and complicated user environment lead to switching on other platforms. Read More JJ Johnson J. Verified reviewer Marketing and Advertising 51-200 employees Used daily for more than 2 years Review source Reviewed November 2021 Simple and Innovative tool that does the Job 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The best features about simplify 360 is it's easy to use UI, the new platform is simple and makes visualisation of data extremely easy. Also their excel dump is very detailed and can be used to gain insights Cons: There isn't any thing that I don't like about this software. They constantly keep on developing new features for their clients Reasons for choosing Simplify360 Cost effectiveness Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed December 2021 Best tool for response management 4 Great experience throughout the usage period, they always bring up better features which makes process easier Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Best tool with lot of features which make response management easier Cons: Nothing specific, just more dashboards can be added Read More AJ Anil Kumar J. Verified reviewer Internet 1001-5000 employees Used daily for less than 2 years Review source Reviewed November 2021 Good CRM Product especially for handling Social Media Queries 5 Good cost effective tool currently being used for Social Media handling. It is easy for both user and an administrator to review daily reports, work on improvements etc. Recommended for others. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Availability of different work baskets, ability to edit profile, add users process is simple, we can download the reports in CSV format, availability of various dashboards to depict performance as a team and org. Cons: It has CSAT survey mechanism but is not exhaustive. Should have a better CSAT survey tool to be built to capture feedback especially over Social Media Read More AC Abhishek C. Verified reviewer Cosmetics 201-500 employees Used daily for less than 6 months Reviewed December 2021 One Stop Solution For CRM teams 5 It has been a very good experience with Simplify 360 and the team. \[SENSITIVE CONTENT\] and his team gave us a good demonstration of the tool. After that, we have not too faced any issues with the tool as compared to the tools we were using previously. I would also like to appreciate the support we have received from \[SENSITIVE CONTENT\] who answers all our queries all the time and also does a weekly check-up with our entire CRM team. Thanks to the support team as well for answering the queries in a flash. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Reliable support team, Quick resolutions, Easy tracking of tickets, Smooth assignment, User-friendly interface, a plethora of options for reports, performance monitoring made easy, easy to use, accessible at any internet speed, queue management is good, can work on various social media platforms along with emails, easy access to buckets, Cons: There has not been anything for now that I would like to include in CONS. Read More Showing 1 - 10 of 15 Reviews [See All Reviews](https://www.softwareadvice.com/crm/simplify360-profile/reviews/) ## Other Top Recommended Customer Support Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **8** times [HelpCrunch](https://www.softwareadvice.com/crm/helpcrunch-profile/) **4.8** (195) Recently recommended **8** times [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) **4.5** (3440) Recently recommended **0** times [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) **4.5** (2213) Recently recommended **0** times Stuck Between Options? Our experts can help you compare Simplify360 with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice