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> Reviews of Sinch Engage. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sinch Engage is a good fit for you!

Source: https://www.softwareadvice.com/crm/sinch-engage-profile/reviews

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Sinch Engage Reviews

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# Sinch Engage Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(24)

4

(12)

3

(8)

2

(0)

1

(0)

## Secondary Ratings

Ease-of-use

4.3

Customer Support

4

Value for money

4.3

Functionality

4.1

* * *

### Pros

"This saves time and customer service is more effective."

"The software is easy to use and intuitive, you can export convos in pdf"

### Cons

"The thing that is missing most is a GUI where you can immediately see the entire flow chart and the customer journey at a glance, especially on the chatbot part."

"For someone who doesnt have technical background, the self-help chatbot guides are dry, boring and seem complicated. If there could be short videos on this, it would be very helpful!"

"Not user-friendly and limited analytics-wide"

* * *

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Sinch Engage Reviews, Pros and Cons - 2026 Software Advice