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About Sitejabber
Sitejabber is a cloud-based reputation management platform that helps businesses collect and manage the customer reviews in order to be found more easily online, increase traffic and sales and manage the customer experience. Designed for small to large enterprises, it provides an integrated suite of tools to automate review collection processes and share it across the web.
Key features of Sitejabber include customizable review pages, review widgets, social sharing and automated review/feedback collection. The dashboard allows businesses to send one-click resolution messages to users and request to remove/update reviews after an escalation has been resolved. Additionally, it provides configurable widgets that enable businesses to create lead-optimized brand pages and manage processes via reporting APIs. Sitejabber is an official Google Review Partner.
Sitejabber is available on monthly subscriptions and support is provided via phone, email and online help desk.
8 Reviews of Sitejabber
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
5.0
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
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Showing 1-8 of 8 reviews
April 2019
Tim from FPMcertify.com
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Good functionality with no hard upselling
Pros
Makes it easy to gather reviews of my website and display excerpts on my site. Unlike the other review sites, they don't keep pressuring me to buy services from them. The star ratings also gets listed on Google my business page.
Cons
Not as well known as some of their competitors.
April 2019
ULYSSES from U.S. PERFORMANCE LAB
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Love it.
Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.
Pros
Easy to use. Easy to install. Easy to customize.
Cons
To remove any negative feedback you will have to pay.
April 2019
Nancy from Nancy Jackson Designs
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Easy and functional!
Great people to work with when questions arise.
Pros
Works every time! It easy to share reviews.
Cons
Needs more options rather than just product review.
April 2019
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
April 2019
Fantastic for what they offer
Really great!
Pros
After hunting around for a fremium website review platform Sitejabber offered the best solution on the market. It was very easy to set up and I was able to migrate old reviews after emailing customer support.
Cons
The review page is a little cluttered with advertisements and other Sitejabber feeds, but otherwise there's not much to fault.
April 2019
Alice from Italian Wine Connection
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Nice addition to our website
Nice tool to collect customers reviews.
Pros
Ease of set up, set-up and customization.
Cons
Our store customers had to sign up to something in order to leave a review.
April 2019
steven from Perfect Tux
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Functionality
2.0
April 2019
Good for free but not a Google Partner big problem
Pros
I like that it is a free option. Though a lot of the free perks changed. The price is what initially made me use sitejabber to collect reviews.
Cons
The biggest issue I have is that SiteJabber isn't a partner with Google so the reviews can't be used in google ads/products.
Response from Sitejabber of Sitejabber
Replied April 2019
Hi Steven! Thanks for the kind words. I'd like to let you know that we certainly are a verified Google Review Partner which means you can earn Google stars and improve your SEO by being more visible in search results. We look forward to continue having you as a valued customer here at Sitejabber!
April 2019
Dmytro from Freelancer
Company Size: 1 employee
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Really helpful website
For the last years it helps my business to grow!
Pros
Real reviews from real people. They have very good moderation
Cons
I didn`t find any. Everything works fine.
April 2019
Gloria from BeautyJoint
Company Size: 2-10 employees
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
April 2019
Easy to Use
Pros
Requires an account or email address to post a review
Cons
There is no way to validate any reviews, anybody can say anything about any business and could impact the business's reputation