Sitejabber Software

4.75 / 5 (8)

About Sitejabber


Sitejabber is a cloud-based reputation management platform that helps businesses collect and manage the customer reviews in order to be found more easily online, increase traffic and sales and manage the customer experience. Designed for small to large enterprises, it provides an integrated suite of tools to automate review collection processes and share it across the web.

Key features of Sitejabber include customizable review pages, review widgets, social sharing and automated review/feedback collection. The dashboard allows businesses to send one-click resolution messages to users and request to remove/update reviews after an escalation has been resolved. Additionally, it provides configurable widgets that enable businesses to create lead-optimized brand pages and manage processes via reporting APIs. Sitejabber is an official Google Review Partner.

Sitejabber is available on monthly subscriptions and support is provided via phone, email and online help desk.



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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

8 Reviews of Sitejabber

Average User Ratings

Overall

4.75 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(6)

4 stars

(2)

3 stars

(0)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-8 of 8 reviews

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April 2019

Tim from FPMcertify.com

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Good functionality with no hard upselling

Pros

Makes it easy to gather reviews of my website and display excerpts on my site. Unlike the other review sites, they don't keep pressuring me to buy services from them. The star ratings also gets listed on Google my business page.

Cons

Not as well known as some of their competitors.

April 2019

ULYSSES from U.S. PERFORMANCE LAB

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Love it.

Having positive reviews about your customers experience definitely has driven our sales up. Giving potential customers that peace of mind.

Pros

Easy to use. Easy to install. Easy to customize.

Cons

To remove any negative feedback you will have to pay.

April 2019

Nancy from Nancy Jackson Designs

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Easy and functional!

Great people to work with when questions arise.

Pros

Works every time! It easy to share reviews.

Cons

Needs more options rather than just product review.

April 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

April 2019

Fantastic for what they offer

Really great!

Pros

After hunting around for a fremium website review platform Sitejabber offered the best solution on the market. It was very easy to set up and I was able to migrate old reviews after emailing customer support.

Cons

The review page is a little cluttered with advertisements and other Sitejabber feeds, but otherwise there's not much to fault.

April 2019

Alice from Italian Wine Connection

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Nice addition to our website

Nice tool to collect customers reviews.

Pros

Ease of set up, set-up and customization.

Cons

Our store customers had to sign up to something in order to leave a review.

April 2019

steven from Perfect Tux

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

2.0

April 2019

Good for free but not a Google Partner big problem

Pros

I like that it is a free option. Though a lot of the free perks changed. The price is what initially made me use sitejabber to collect reviews.

Cons

The biggest issue I have is that SiteJabber isn't a partner with Google so the reviews can't be used in google ads/products.

Response from Sitejabber of Sitejabber

Replied April 2019

Hi Steven! Thanks for the kind words. I'd like to let you know that we certainly are a verified Google Review Partner which means you can earn Google stars and improve your SEO by being more visible in search results. We look forward to continue having you as a valued customer here at Sitejabber!

April 2019

Dmytro from Freelancer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Really helpful website

For the last years it helps my business to grow!

Pros

Real reviews from real people. They have very good moderation

Cons

I didn`t find any. Everything works fine.

April 2019

Gloria from BeautyJoint

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2019

Easy to Use

Pros

Requires an account or email address to post a review

Cons

There is no way to validate any reviews, anybody can say anything about any business and could impact the business's reputation