Sitejabber

RATING:

4.5

(63)

About Sitejabber

Jabio is an AI-driven reviews platform that allows brands to manage their reputation by collecting, monitoring, and sharing business and product reviews – resulting in expanded visibility, more buyers, and business growth. Jabio offers features such as automatic review requests, marketing tools, and social media sharing to publicize positive feedback and build a trustworthy reputation for their brand. It also gives companies the ability to manage negative feedback. Jabio enables businesses to showcase their reviews online multiple ways. Review widgets can be displayed on website product pages, at checkout, in advertising campaigns, and more. Reviews can also be integrated into marketing content and social media campaigns in order to boost brand reputation. Addition...

Sitejabber Pricing

Free plan available for collecting and displaying customer reviews. Liftoff Plan: $200/month Basic review sourcing capabilities for the budget-minded. Accelerate Plan: $600/month All the essentials for company reviews at lower volumes. Ascend Plan: $900/month The full suite of review management tools – best for most businesses. Custom Plan: Perfect for high-volume product review environments. Please contact us for more information.

Starting price: 

$200.00 per month

Free trial: 

Available

Free version: 

Available

Increase your visibility in search results

Sitejabber Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Sitejabber

1 - 5 of 63 Reviews

User Profile

Ryan Samuel

Verified reviewer

Hospital & Health Care, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

A Website That Saved Me From Scams

I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal.

PROS

I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me.

CONS

There is nothing I don't like about this website because it saved me from different online scams lurking across the internet.

Benjamin

Education Management, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2021

Excellent value, and the best response rate I've seen.

From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

PROS

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

CONS

The on-site badging could be more useful if it was smaller, and on a transparent background.

Reason for choosing Sitejabber

Better performance (review response rate & overall ratings) after conducting extensive testing.

Reasons for switching to Sitejabber

It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms.

Vendor Response

Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience.

Replied November 2022

Alex

Consumer Goods, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

1

Reviewed February 2023

They are greedy

PROS

Easy to use interface and has good SEO for searches.

CONS

They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan...

Vendor Response

Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you.

Replied March 2023

Kevin

Computer Software, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

FUNCTIONALITY

4

Reviewed May 2021

Pretty good reviewing platform

If you want a reviewing system that is reliable and amazing at preventing fake stuff, go with them.

PROS

Hi like how serious they take reviews. They have standards and verification like requiring actual proof before letting someone post a review. They have a system that really puts pressure on anyone who tries to do fake reviews. I really love that about them, they take fake reviews seriously.

CONS

It just doesn't seem too mainstream or used as much as Yotpo or TrustPilot. They sadly seem to be a rarely used reviewing platform so they aint suggested.

Reasons for switching to Sitejabber

Technically wasn't a switch, I just like to be active in all reviewing platforms so it's easier to find us.

Vendor Response

Kevin, thanks for reviewing your experience - we appreciate your feedback. We're so glad you've found our site helpful.

Replied November 2022

Mateo

Consumer Goods, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Great tool!

I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

PROS

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

CONS

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Reasons for switching to Sitejabber

Pricing and lack of support on previous platform.

Vendor Response

Hi Mateo. Thanks for sharing your experience - we really appreciate your feedback. We're so glad you've found our platform easy to use.

Replied November 2022