About Sitejabber

Sitejabber is a cloud-based reputation management platform that helps businesses collect and manage the customer reviews in order to be found more easily online, increase traffic and sales and manage the customer experience. Designed for small to large enterprises, it provides an integrated suite of tools to automate review collection processes and share it across the web.

Key features of Sitejabber include customizable review pages, review widgets, social sharing and automated review/feedback collection. The dashboard allows businesses to send one-click resolution messages to users and request to remove/update reviews after an escalation has been resolved. Additionally, it provides configurable widgets t...


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Supported Operating System(s):

Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

26 Reviews of Sitejabber

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(6)

6

3 stars

(1)

1

2 stars

(0)

0

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

April 2019

tomer from Naturalhealthbag

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2019

Great review site

in general good reliable service that is there for long time

Pros

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons

their fake review monitor doesn't always work

April 2019

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

April 2019

Not maintainable

I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Pros

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Cons

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

June 2019

Ziggy from Retail

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

2.0

June 2019

Waste of money

shite

Pros

after trying to run it for a number of months we have given up

Cons

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

October 2020

Courtney from The Children’s Place

Company Size: 5,001-10,000 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

3.0

October 2020

Easy to Use

Sitejabber exposes alot of scams sites on the internet with alot of ease.

Pros

Sitejabber uses a user’s review to help verify the legitimacy of a website. Its also very easy to navigate.

Cons

Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.

June 2019

Misty from Allie and Me Boutique

Company Size: 2-10 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2019

Perfect tool!

I will definitely always recommend this to my fellow business owners!

Pros

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Cons

I love it all! There really is nothing I can complain about!

Response from Sitejabber

Replied July 2019

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.