About Sitejabber

Sitejabber is a cloud-based reputation management platform that helps businesses collect and manage the customer reviews in order to be found more easily online, increase traffic and sales and manage the customer experience. Designed for small to large enterprises, it provides an integrated suite of tools to automate review collection processes and share it across the web. Key features of Sitejabber include customizable review pages, review widgets, social sharing and automated review/feedback collection. The dashboard allows businesses to send one-click resolution messages to users and request to remove/update reviews after an escalation has been resolved. Additionally, it provides configurable widgets that enable businesses to create lead-optimized brand pages an...

Sitejabber Pricing

Free plan available for collecting and displaying customer reviews. Pro plan: $199/month when paid annually for showcasing reviews to drive conversions and sales. Premium plan: $399/month when paid annually for driving sales across marketing channels. Enterprise plan: contact Sitejabber for a customer enterprise quote.

Starting price: 

$199.00 per month

Free trial: 

Available

Free version: 

Available

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Sitejabber User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 29 reviews

User Profile

tomer

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2019

Great review site

in general good reliable service that is there for long time

Pros

We are usign their free plan but this plan still provides you good options on how to deal with negative reviews

Cons

their fake review monitor doesn't always work

Benjamin

Company size: 51-200 employees

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2021

Excellent value, and the best response rate I've seen.

From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees.

Pros

Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice.

Cons

The on-site badging could be more useful if it was smaller, and on a transparent background.

Reasons for choosing Sitejabber

Better performance (review response rate & overall ratings) after conducting extensive testing.

Reasons for switching to Sitejabber

It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms.

Ziggy

Company size: 11-50 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

June 2019

Waste of money

shite

Pros

after trying to run it for a number of months we have given up

Cons

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Mateo

Company size: 2-10 employees

Industry: Consumer Goods

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Great tool!

I've been using Sitejabber to gather reviews for my small business for a year now and I'm very happy with it.

Pros

Once it's set up, it runs itself. There's very little work to do after you've installed their features.

Cons

Setup was somewhat difficult for me as I don't have a lot of experience with coding. However, I had help from Sitejabber every step of the way. It was intimidating at first but actually ended up being a very simple process.

Reasons for switching to Sitejabber

Pricing and lack of support on previous platform.

Misty

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2019

Perfect tool!

I will definitely always recommend this to my fellow business owners!

Pros

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Cons

I love it all! There really is nothing I can complain about!

Response from Sitejabber

Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.

Replied July 2019

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