Identify and fix problems with your company with ease

Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them.

Pros

Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole.

Cons

False reviewers that drop review scores.

Not maintainable

I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.

Pros

I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.

Cons

The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.

Waste of money

shite

Pros

after trying to run it for a number of months we have given up

Cons

The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me

Perfect tool!

I will definitely always recommend this to my fellow business owners!

Pros

Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!

Cons

I love it all! There really is nothing I can complain about!

Sitejabber really improves my retail website

Pros

It has to be said that price is king. As a small sole trader operation I couldn't afford to use the big review schemes, the price is out of my range. Sitejabber has allowed me to have positive recommendations added to my website without me having to risk cost at the start up stage

Cons

It is unfortunate that the other add ons cost what they do when I only need them rarely. Maybe one time use cost would help