Supported Operating System(s):
Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Sitejabber
Sitejabber is a cloud-based reputation management platform that helps businesses collect and manage the customer reviews in order to be found more easily online, increase traffic and sales and manage the customer experience. Designed for small to large enterprises, it provides an integrated suite of tools to automate review collection processes and share it across the web.
Key features of Sitejabber include customizable review pages, review widgets, social sharing and automated review/feedback collection. The dashboard allows businesses to send one-click resolution messages to users and request to remove/update reviews after an escalation has been resolved. Additionally, it provides configurable widgets t...
26 Reviews of Sitejabber
Average User Ratings
Overall
4.54 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
April 2019
tomer from Naturalhealthbag
Verified Reviewer
Company Size: 2-10 employees
Industry: Internet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Great review site
in general good reliable service that is there for long time
Pros
We are usign their free plan but this plan still provides you good options on how to deal with negative reviews
Cons
their fake review monitor doesn't always work
April 2019
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
April 2019
Not maintainable
I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI.
Pros
I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service.
Cons
The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future.
June 2019
Ziggy from Retail
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
June 2019
Waste of money
shite
Pros
after trying to run it for a number of months we have given up
Cons
The software on several occasions drops our paid status back to free The level of support is low for an online system repeatedly did not list reviews from customers. We became suspicious about it some time back so we tested it and asked a number of our repeat customers to place reviews that did not show up or count. now the software has lost the review tab on the page. Been waiting all day for support to get back to me
October 2020
Courtney from The Children’s Place
Company Size: 5,001-10,000 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
October 2020
Easy to Use
Sitejabber exposes alot of scams sites on the internet with alot of ease.
Pros
Sitejabber uses a user’s review to help verify the legitimacy of a website. Its also very easy to navigate.
Cons
Scammers may spam the reviews of their website to give themselves more legitimacy and hide the legitimate reviews.
June 2019
Misty from Allie and Me Boutique
Company Size: 2-10 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2019
Perfect tool!
I will definitely always recommend this to my fellow business owners!
Pros
Sitejabber is the perfect tool for my business! The app is so easy to use and I’ve never had any issues!
Cons
I love it all! There really is nothing I can complain about!
Response from Sitejabber
Replied July 2019
Thanks for the great feedback Misty! We are so happy to hear that you love using our review tools.
