--- title: "SmartCustomer Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SmartCustomer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartCustomer is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/sitejabber-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/) / [SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/) / SmartCustomer Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/review-management/sitejabber-profile/) Reviews [Alternatives](https://www.softwareadvice.com/review-management/sitejabber-profile/alternatives/) # SmartCustomer User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 65 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.2/5 - Value for money: 4.0/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 46 reviews (71%) - 4 stars: 11 reviews (17%) - 3 stars: 2 reviews (3%) - 2 stars: 1 reviews (2%) - 1 star: 5 reviews (8%) ### Most mentioned pros - The concept of a consumer review platform is good in theory. - After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users. - I like being able to ascertain the validity of web sites and real reviews from real people not bots ### Most mentioned cons - They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. - The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. - We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. ## SmartCustomer customer reviews Showing reviews 1-25 of 65 (page 1). ### Identify and fix problems with your company with ease - Overall rating: 5/5 - Reviewer: Nicole D. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Before Sitejabber our customers would leave their reviews and we wouldn't be able to really address or personally reply to them unless they came directly to us. Now that we have this wonderful software we have access to customer issues and complaints and are able to individually respond to them accordingly which results in overall happier customers and a better experience for them. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sitejabber has allowed my company to identify and resolve issues that customers may have had in order to optimize our overall customer experiences and better our company as a whole. #### Cons False reviewers that drop review scores. #### Vendor response We're thrilled to hear how Sitejabber has helped you optimize your customer experience. Thank you for sharing your feedback. Replied November 2022 --- ### Sitejabber . More productive than not. Allows the people the opportunity to be heard. - Overall rating: 5/5 - Reviewer: Randy E. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have enjoyed using sitejabber to read the reviews and write reviews for other companies. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros There are more pros than cons to this software. I like that people can select certain companies to review and that companies are allowed to respond objectively. #### Cons There really wasn't anything to like the least in regards to the software. It is helpful all around to the customer and the company #### Vendor response Hey Randy, thanks for the review. We're delighted that you found our site helpful. Replied December 2022 --- ### The WORST tech company I have had the displeasure of dealing with. - Overall rating: 1/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Anyone that is considering paying for or using Sitejabber's services—I would heed caution and consider other review platforms. Be careful of unethical business practices, lock-in contracts and blackmail to continue using their services. Probably one of the worst experience I have ever had with a tech company as a small business owner. We spent thousands of dollars to use their services to collect reviews through their platform from mid 2021 to mid 2024. After deciding to discontinue using their services—almost 2-3k of our 5 star reviews were removed from our profile, and we were left with an extremely poor business rating due to their broken rating system. We requested Sitejabber to remove our listing from their site, fix our listing or refund us the money that we spent to use their services. They took no accountability, refused to remove our listing and then said the only solution to fix the issue is to continue paying full price for their services with a 1 year lock in contract? Now we are left with no other option, and unfortunately forced into continue paying for the services. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros That it had a great process for collecting and soliciting reviews. #### Cons Their lock-in contracts, unethical business decisions, lack of support / accountability for their clients and --- ### Not maintainable - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I really appreciated the customer support, they were friendly and helpful. I think Sitejabber is a service a company should only pay for if they have no other choice and have a high-volume of new clients monthly that they can pull reviews from. Companies with few new clients every month will find themselves paying for a services without seeing a ROI. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that Sitejabber allows you to bulk upload and send customized requests for reviews. I liked that you could moderate reviews and require that a reviewer provide proof that they've used your service. #### Cons The biggest thing I did not like about Sitejabber is their rating model because your rating goes down not just for poor reviews, but also if you do not gain a review in the previous 30 day period. Also, once you've sent a request to one customer you cannot send them a request again in the future. --- ### Great tool! - Overall rating: 5/5 - Reviewer: Linda N. - Verified reviewer: Yes - Industry: Veterinary - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like:Ease of use Features we needAbility to connect with clients #### Cons Nothing comes to mind Sitejabber ticks all the boxes #### Vendor response Linda, we're pleased you've had a great experience using Sitejabber. We're thankful. Replied December 2022 --- ### They are greedy - Overall rating: 1/5 - Reviewer: Alex G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Easy to use interface and has good SEO for searches. #### Cons They do not allow you to ask your customers to write reviews on Sitejabber. If they see that the reviewer came from you, they will block it. If you want to unblock positive reviews from your customers, you must pay them for their expensive plan... #### Vendor response Hey Alex, there seems to be a misunderstanding. We allow businesses to send up to 50 review requests on our free plan. To allow for full transparency, we don't prevent reviewers from leaving any kind of feedback, positive or negative. The only reason a review would be removed is if it violates our Terms of Service (you can learn more here: https://www.sitejabber.com/faq#remove). Please contact us at sayhello@sitejabber.com if you're unable to request reviews. Thank you. Replied March 2023 --- ### Sitejabber deletes years of genuine reviews when you do not pay. - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Sitejabber scam: I collected over 150 legitimate reviews for 12 years. Sitejabber notices your success & pressures you to subscribe to their (totally unnecessary) "review collection tools" costing $1000's.When you decline the subscription, the Sitejabber scam algo suddenly decides most of your reviews (which have been there for years) are not genuine and are deleted. They don't even notify or inform you.Proof with screenshots of communication with customers is rejected. However if you pay, you can create fake reviews, no problem.Don't waste your time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Nothing. I wasted years gathering genuine reviews #### Cons Sitejabber deletes years of genuine reviews when you do not sign up to pay for their subscription services - they will favour companies in your category who are paying to ensure you fall down the list. Sitejabber will ignore the evidence you provide to prove your reviews are from genuine customers, if you do not pay their subscription --- ### Sitejabber Review - Overall rating: 5/5 - Reviewer: Francois D. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Functionality: 4/5 #### Pros Easy to use and fairly easy to setup. #### Cons It is extremely expensive to upgrade to the pro version - The exchange rate from the ZAR to the Dollar makes it unaffordable for a small business to upgrade. Maybe you can consider special pricing for countries with poor exchange rates. #### Vendor response Hey Francois, your feedback is very important to us. We will be evaluating our plans in the near future, thank you. Replied March 2023 --- ### Sitejabber Reviews - Overall rating: 5/5 - Reviewer: Jasmine R. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love that Sitejabber helps instill confidence in potential customers. I’ve also been able to link my rewards program so that current customers are rewarded for posting reviews. I’m also able to link reviews to social media with a paid subscription. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, Visibility of website, Price, Easy to import reviews from previous software #### Cons I haven’t encountered any cons. Using the free plan has been fine so far, but I do plan to switch to a paid plan in the future. #### Vendor response Jasmine, thanks for reviewing - we appreciate your feedback. Replied November 2022 --- ### My favorite review site - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Doesn't spam me or my customers asking for payments. Trustworthy. Easy to reply to reviews. Easy to integrate reviews into my website. Free version is fine for my needs. Reviews appear in Google searches. #### Cons Last I checked, the reviews don't seem to appear in Google shopping or adwords although they do appear in Google search and Google My Business. #### Vendor response We're delighted to hear that Sitejabber has helped you integrate and respond to reviews. Thank you for sharing your experience. Replied November 2022 --- ### Good site - Overall rating: 5/5 - Reviewer: Elizabeth C. - Verified reviewer: Yes - Industry: Accounting - Company size: 5001-10000 employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s mostly been a good site to use They email you when someone has found your review helpful it takes to to the helpful review but I can’t find the person who has said it was helpful just the site I have reviewed #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It’s very easy to post either a positive or negative revie on companies and products #### Cons I can’t find out how to reply if a company replies to your review #### Vendor response Hi, Elizabeth. Thanks for your feedback, we appreciate it. Replied December 2022 --- ### The best alternative for reviews management - Overall rating: 4/5 - Reviewer: Ahmed M. - Verified reviewer: Yes - Industry: Internet - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users. The site had several advantages:Ease of useThe free plan is suitableHigh number of users on the platform #### Cons The site is not popular in some countries, so depending on the location of your target segment you my need to use another alternative. #### Reasons for switching to SmartCustomer Their free plan wasn't suitable. #### Vendor response Hi Ahmed, thank you for taking the time to review us. We're glad you found Sitejabber easy to use and reliable. Replied March 2023 --- ### Pay enough money and site jabber will lie for you - Overall rating: 2/5 - Reviewer: Kenneth M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for free trial - Reviewed: November 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Ease of use it's a very easy to use platform #### Cons The company is dishonest they will remove a legitimate review if someone pays enoughTasteless and unethical #### Vendor response Hey, Kenneth. At Sitejabber, we're opposed to removing any reviews unless they violate our Terms of Service or Review Guidelines. Users may remove their own reviews of their own accord (they can do this by visiting their profile page and clicking on the "Remove review" link underneath their review). We take review authenticity and transparency very seriously, are FTC compliant, and strictly adhere to Google Reviews policies. Please feel free to contact us at sayhello@sitejabber.com so that we're able to speak further. Replied December 2022 --- ### Fantastic for what they offer - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Really great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros After hunting around for a fremium website review platform Sitejabber offered the best solution on the market. It was very easy to set up and I was able to migrate old reviews after emailing customer support. #### Cons The review page is a little cluttered with advertisements and other Sitejabber feeds, but otherwise there's not much to fault. #### Vendor response Thanks for sharing your experience - we appreciate your feedback. We're glad you've found our platform helpful and easy to use. Replied November 2022 --- ### Easy to learn - Overall rating: 5/5 - Reviewer: Dale W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Found navigation of site very easy. It was easy to find anywhere I need you to go. #### Cons I have not found anything negative but I dislike about the website so far. #### Vendor response Hello Dale, we are overjoyed to hear that you found our site easy to navigate. Thanks for taking the time to leave us a review. Replied January 2023 --- ### I utilized the software about period of time - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I had no issues, it was easy user friendly I like the results #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Review was rather only part utilized, hopefully I can talk thhpe [SENSITIVE CONTENT] into using the software on a daily basis and purchase I see no we to thus, #### Cons Some features we did not utilize, but what we did use worked like it was intended,it's hard to give an extremely accurate review such a short period time spent using the software, be a few discussing if we should add site jabber to our system, in a more expensive way . #### Vendor response Hi Kimberly, we're glad you found our platform user-friendly. Thanks for the comment. Replied January 2023 --- ### Nice addition to our website - Overall rating: 5/5 - Reviewer: Alice A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very happy with Sitejabber, I get to send follow up e-mails to our customers to find out what they think about the products and of the overall experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that there is a free plan to get you started, that you can personalise the forms according to your needs. #### Cons I cannot fault it, I haven't had any issues. #### Vendor response We're thrilled to hear how Sitejabber has helped you personalize forms. Thank you for sharing your experience. Replied November 2022 --- ### Great App - Overall rating: 5/5 - Reviewer: Debbie A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Love this app. It is easy to use and understand. #### Cons I don’t really have any cons to mention. #### Vendor response Debbie, thank you for sharing your experience - we appreciate your feedback. Replied November 2022 --- ### Great site - Overall rating: 5/5 - Reviewer: Luisa S. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used weekly for free trial - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Review of a variety of items and overall sure features #### Cons Complex options sometimes would get stuck to proceed to next page #### Vendor response Hi Luisa, we appreciate your feedback. Replied December 2022 --- ### Ease of use and Truthful Opinions - Overall rating: 5/5 - Reviewer: Gloria W. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for free trial - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a consumer I would be least encouraged to leave a review if I have to go through a hassle just to leave a review, but the process is so easy with Sitejabber. I chose to log in with Facebook and that is all I had to do! #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros I like that I'm able to see a mix of both positive and negative reviews of every business I search on Sitejabber, which leads me to believe that this review website welcomes honest reviews, as opposed to a site where I only see perfectly positive reviews. #### Cons I dislike that there is a minimum word count on leaving a review, I think it should be reduced to 50 characters. #### Vendor response Hi Gloria! Thanks for sharing your experience - we appreciate your feedback. We're so glad you've found our site helpful. You're absolutely right - we work really hard to ensure that reviews are legit. Replied November 2022 --- ### J.D. Gifts - Overall rating: 5/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent customer service! No issues! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of install. Easy to use. Completely automated. #### Cons I have absolutely no Cons to list here, I love it! #### Reasons for choosing SmartCustomer Reputation in the industry! #### Vendor response Hi David, It's great to hear how much you enjoy using Sitejabber. We're so thrilled when our customers truly love our review tools! Replied July 2019 --- ### Helpful - Overall rating: 5/5 - Reviewer: Philip R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. works well #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use makes it effective and efficient #### Cons Nothing as it works great with minimal efu #### Vendor response Hi Phillip. Thanks for the feedback. We're happy you found Sitejabber efficient. Replied December 2022 --- ### Broken Dispute Tools, Suppressed Positive Reviews, Aggressive Sales Pressure — FTC Consent Order Says It All - Overall rating: 1/5 - Reviewer: Jenna A. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Sitejabber's business model appears designed to trap businesses. They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case. We have filed formal complaints with the FTC (Report 197458219), BBB, and California Attorney General. Any business considering Sitejabber should read their 15 BBB complaints first. Other businesses describe identical experiences. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The concept of a consumer review platform is good in theory. The dashboard interface is clean and easy to navigate initially. #### Cons Where do I begin. We are a 25-year-old business featured in Forbes, BBC, The Guardian and Vogue. Sitejabber created our listing without authorization and refuses to remove it. When a reviewer posted provably false claims, we submitted comprehensive evidence including delivery confirmation, payment records, and the reviewer's own enthusiastic emails. Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal. Their suggested "Verification Request" tool returns a 404 error — the tool literally does not exist. A customer left us a glowing 5-star review — Sitejabber published it momentarily then removed it permanently. Meanwhile false 1-star reviews stay forever. After declining our evidence, Sitejabber emailed us saying we have a 1.5 rating and offering paid tools to "fix" it. For years their sales reps [sensitive content hidden] called and emailed repeatedly pressuring us to buy premium plans. The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution. Sitejabber is under an FTC Consent Order (January 2025) for misrepresenting reviews. We have filed complaints with the FTC, BBB, and California Attorney General. #### Reasons for choosing SmartCustomer We did not choose Sitejabber. Sitejabber created a business listing for our company without our authorization or consent. We claimed the page only to attempt to manage the damage from false reviews appearing on a platform we never asked to be listed on. #### Vendor response Thank you for reaching out and for sharing your concerns. In order to preserve the integrity of our review platform, Sitejabber (much like Trustpilot and Capterra) allows all real customers of a business to submit reviews and leave public feedback. While we do remove reviews that violate our content guidelines, Sitejabber does not arbitrate factual disputes between reviewers and businesses. Regarding the review in question, the customer not only uploaded a proof of purchase at the time of submission, but also provided additional verification of their experience when our moderation team reached out to them. All businesses are subject to the same moderation standards; paying for our premium tools does not entitle any business to have verified reviews removed simply because it disagrees with them. We value feedback from businesses and remain committed to applying our policies consistently and fairly. Please feel free to share any new information through the appropriate reporting channels. Replied March 2026 --- ### Excellent value, and the best response rate I've seen. - Overall rating: 5/5 - Reviewer: Benjamin R. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From implementation, to everyday use, we have had excellent experiences with Sitejabber, it's services, results, and employees. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our driving factor for switching to Sitejabber after using three other review services for years, was simply that it proved to be an effective all-in-one solution that drove better results that the other three services combined. It was the most expensive of the four, however, since it allowed us to save by rolling everything into one platform, this was an obvious choice. #### Cons The on-site badging could be more useful if it was smaller, and on a transparent background. #### Reasons for choosing SmartCustomer Better performance (review response rate & overall ratings) after conducting extensive testing. #### Reasons for switching to SmartCustomer It allowed us to cancel these other services at a significant cost savings, while simultaneously getting more feedback, better feedback, and allowed us to syndicate the feedback to other platforms. #### Vendor response Hey Benjamin. We're thrilled to hear how Sitejabber has helped you increase results. Thank you for sharing your experience. Replied November 2022 --- ### A Website That Saved Me From Scams - Overall rating: 5/5 - Reviewer: Ryan Samuel T. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This review was submitted organically. No incentive was offered I've earned many times on different online opportunities because of their reviews. I can determine whether they are scam or not. Sitejabber for me is phenomenal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am using Sitejabber as a review website to see different online opportunities that will not fool me. For many years I've been using this and they have very accurate in reviews. In the past, I have been scammed many times because I don't know this yet. They have high standards in reviews which is very helpful in finding the legitimate and scam online opportunities. Whenever I search for an online opportunities, I always go to this website and check their reviews. This website is a gold for me. #### Cons There is nothing I don't like about this website because it saved me from different online scams lurking across the internet. ## More reviews [Next reviews](https://www.softwareadvice.com/review-management/sitejabber-profile/reviews/?page=2) --- SmartCustomer Reviews, Pros and Cons - 2026 Software Advice