# icon

> Reviews of SmartCustomer. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SmartCustomer is a good fit for you!

Source: https://www.softwareadvice.com/crm/sitejabber-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[NPS Software](https://www.softwareadvice.com/customer-experience/nps-comparison/)

/

[SmartCustomer](https://www.softwareadvice.com/review-management/sitejabber-profile/)

/

SmartCustomer Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/review-management/sitejabber-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/review-management/sitejabber-profile/alternatives/)

# SmartCustomer Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(46)

4

(11)

3

(2)

2

(1)

1

(5)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.2

Value for money

4

Functionality

4.4

* * *

### Pros

"The concept of a consumer review platform is good in theory."

"After trying sitejabber and other alternatives, I found this site to be the most reliable one in managing reviews and feedback from users."

"I like being able to ascertain the validity of web sites and real reviews from real people not bots"

### Cons

"They create unauthorized listings, accumulate negative reviews, suppress or remove positive ones, provide broken dispute tools, then aggressively pressure you to pay for premium services to improve the rating they manufactured. When provided with irrefutable evidence that a review is false — including delivery proof, payment records, and the reviewer's own contradictory emails — they send a generic response and close the case."

"The pattern: host negative reviews, suppress positive ones, break dispute tools, then sell you the solution."

"Sitejabber declined our report with a generic template and marked it "Report Declined" with no appeal."

Fast-track your software evaluation

Speak with a NPS software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

65 results

Sort by

SmartCustomer Reviews, Pros and Cons - 2026 Software Advice