Slack

Slack

best for

  • Customer Relationship Management
  • Best For All Business Sizes
  • Supports Multiple Platforms

what reviewers say

  • Great value for money
  • Great ease of use
  • Great functionality
Frontrunners

Frontrunner

Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

What is Slack?

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the ... read more
Slack Action Items
Slack Action Items
Slack Channels
Slack Channels
Slack Conversations
Slack Conversations
Slack Video/Voice Conferencing
Slack Video/Voice Conferencing
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User Review Highlights

4.65

21,423 Reviews

5
15,307
4
5,222
3
830
2
121
1
44
4.5

Ease-of-use

out of 5
4.5

Customer Support

out of 5
4.5

Value for money

out of 5
4.5

Functionality

out of 5
  • icon"I like this app and was first introduced to it when I joined a technical support team. It is fast and reliable and has a nice interface which is easy to navigate."
  • icon"I liked it because it has this great feature of integration with other software like google drive."
  • icon"Love that it's user friendly and was very easy to set up. It is real easy to communicate with other team members."
  • icon"When te connection is down, the messages stay grey and after some minutes, they fail, so sometimes the internet connection come back and those failed messages are sent after the previous ones."
  • icon"The only thing that I dislike is that I can easily get distracted by the notifications."
  • icon"From keeping message history to other basic necessities, Slack charged for a lot of it. Comparing it to Discord, it cannot compete."

Read user reviews

How much does Slack cost?

Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

Starting price

$8.00 per month

Free trial

Available

Free version

Available

Which features does Slack offer?

Top Slack features and user ratings for each are:

Chat/Messaging
4.9 (133)
Messaging
4.8 (99)
Real-Time Chat
4.8 (270)
Communication Management
4.7 (187)
Real Time Notifications
4.7 (201)
Live Chat
4.7 (129)
Mobile Access
4.6 (339)
Collaboration Tools
4.6 (1394)
Alerts/Notifications
4.5 (197)
Remote Access/Control
4.7 (101)
Discussions / Forums
4.5 (183)
Search/Filter
4.4 (157)
File Sharing
4.5 (1022)
Workflow Management
4.5 (79)

This data is sourced from real user reviews, to provide you with unbiased context from people who actually use Slack.

How easy is Slack to use and deploy?

Slack supports multiple deployment options, including: Cloud, SaaS, Web-based, iPhone, iPad, Android, Windows, Mac.

People who reviewed this software give it a 4.5 star rating for ease-of-use.

What do verified users say about Slack

4.65/5 out of 21423 Reviews

Showing 1 - 5 of 21,524 reviews

Justin

Company size: 51 - 200 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

November 2021

It can do everything, but sometimes you don't want it to

User Profile

Karen

Verified reviewer

Company size: 2-10 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2022

Realtime notifications

I use slack with the finance teams of the clients I work with. We use slack to send questions and get rapid responses.

Pros

I work with clients all around the world, Slack is the best communication tool I have used. I am able to finish projects faster and more accurately with clients that use Slack than when using Email.

Cons

Switching from businesses is some what complicated in the mobile app.

Reasons for choosing Slack

Not a lot of clients wanted to use teams and some feel like teams is spying on them.

Reasons for switching to Slack

I changed jobs

Goran

Company size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

June 2022

The only way to communicate within a team

I use it for all manners of communication with my team - from quick huddles when we get stuck and need a rubber ducky moment, to bigger team meetings. We have groups for smaller teams to collaborate in, we have fun channels to blow off steam, and we even use it for the food train organization.

Pros

It is easy to use and feels natural. For us coming from Discord or IRC, it is very intuitive to understand how to use it without any learning curve whatsoever. Slack helps me connect with coworkers, share project updates, send cat photos to my team, send random funny quotes, gifs, reactions, all of it still in a very professional application that handles all of my communication needs.

Cons

Slack sometimes becomes too much, but it is easy to mute it to focus on work so this is easily solveable.

Reasons for choosing Slack

As we later learned and originally suspected, Microsof Teams is much harder to use and is much less intuitive and fun.

Reasons for switching to Slack

Discord is a gaming software and with our company becoming more serious, we wanted a more serious solution.

Matija

Company size: 2-10 employees

Industry: Higher Education

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

August 2022

Comunication tool for biger projects

We use it for specific international project and overall we receive what we wanted: faster connection than email and quick tool for sharing the documents.

Pros

Segmentation of the channels for specific parts of the project and easy drag and drop tool for attachments.

Cons

Need for a daily login from all members of the project and understanding how channels are working.

Reasons for choosing Slack

More people new about Slack then about other tools.

Abhinav

Company size: 51-200 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

May 2022

Best Tool for Team Management and Coordination

Overall I love to use it and provided it has the support of integration with almost all of my tools it works as notification engine too which is one of the awesome parts of this tool.

Pros

Slack is my daily used software for all the team meetings and sharing work details. I like it has all the features built-in that are necessary for an enterprise team management from sharing of files and chatting to video or audio conferencing.

Cons

The support team is slow in case of any problem tho hardly we face any issue with this software it's highly reliable and one of the best things I use on daily basis.

Reasons for switching to Slack

I love the overall look and feel of slack and its support for integrations.

Showing 1 - 5 of 21,524 reviews

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