Smartsupp Software


Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more.

Smartsupp provides users functionality which allows them to integrate the solution with their websites. It also supports integration with various party applications that includes WordPress, PrestaShop, Magneto, Jimdo, Shopify and more.

Users can customize colors, texts, position and picture of Smartsupp chat box as per their organization's branding and identity. They can also set up custom rules to automatically send personalized messages to their visitors.

Additionally, Smartsupp supports integration with Google Analytics which allows users to track impact sales by monitoring the conversion rate and customers' behavior. It offers applications for iOS and Android devices that helps users to remotely access the solution.

Services are offered on a monthly subscription basis that includes support via email.

Chat screen
Chat screen

Chat screen

Statistics

Statistics

Visitors

Visitors

Supported Operating System(s):

Web browser (OS agnostic)



61 Reviews of Smartsupp

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 61 reviews

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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Functionality

September 2018

Simple and Easy

Pros

The features are simple and easy. And free.

Cons

I would like if there was a reminder beep when someone has chatted you instead of just a dot on the tab.

Review Source: Capterra

Response: Smartsupp, Smartsupp

October 2018

Thank you for your review! You can set up both sound and desktop (visual) notifications in Smartsupp. See our tutorial for details: https://www.smartsupp.com/help/desktop-notifications/ In case of any questions don't hesitate to contact us at support@smartsupp.com

Jeroni from Mandarina Land

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Software special

Pros

Is the only chat software that allow to manage differents chat windows located in differents websites.

Cons

Currently the software have to improve with more features than a simple chat... I think the way is get a bot chat.

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

A very easy and comprehensive chat for your site, we use with Shopify

The history info it saves is very valuable

Pros

It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

Cons

So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

Review Source: Capterra

Response: Smartsupp, Smartsupp

October 2018

Thank you for your review! You can switch to offline or logout from the app when you don't want to be seen online on your site. We launched updated version of our app recently with several bug fixes. I can definitely recommend to update to the latest version.

abigail from gisa software

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

an excellent chat for your page

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

Pros

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

Cons

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

Review Source: Capterra

Response: Smartsupp, Smartsupp

October 2018

Thank you for your review! We launched updated version of our mobile apps recently with several bug fixes of push notifications. I can definitely recommend to update to the latest version, where everything should run smoothly. If you run into any issues with push notifications on mobile, let us know at support@smartsupp.com.

Zsolt from Ivanics Ltd

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Excellent quality and customer support

Pros

Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

Cons

I have not experienced negative things till not during using this software. I hope this experience will not change :)

Review Source: Capterra

Response: Smartsupp, Smartsupp

July 2017

Dear Zsolt! Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy! Have a great day! Your Smartsupp Team

Konstantinos from WebsiteGreece.com

Ease-of-use

Value for money

Customer support

Functionality

May 2017

I was amazed both by your software and your customer support who was ready to assist me.

Pros

I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

Cons

I would like to have the functionality of sending files. That would be a market changer.

Review Source: Capterra

Response: Smartsupp, Smartsupp

May 2017

Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her! For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;) Your Smartsupp Team

Wendy K from Healendometriosisnaturally.com

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Love SmartSupp - Best on the Market!

I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

Pros

Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

Cons

Would prefer payment methods to be automatic

Review Source: Capterra

Response: Smartsupp, Smartsupp

October 2018

Thank you for your review! I can now happily say we support automatic renewal when you pay by credit card or Paypal.

Ahmed Nawaz from Offneo

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Nice Support Service

I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping. All I suggest the team to better their product overall UI and keep the great support team with them. Stay blessed.

Review Source: Capterra

Response: Smartsupp, Smartsupp

April 2017

Hi Ahmed, thank you for your kind words! The rep who you spoke to was Lili, we will pass your feedback to her and we will of course take into consideration your suggestion to improve our UI. Have a great day! Smartsupp Team

Grzegorz from statlook

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Improve customer service and sales volume

I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

Pros

- very functional free version

Cons

- have not found any

Review Source: Capterra

Jorge from Countryandroses.com

Number of employees:  2-10 employees

Ease-of-use

Customer support

Functionality

March 2017

One of The best modules and companies

Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

Pros

Useful and easy

Cons

Nothing

Review Source: Capterra

Response: Smartsupp, Smartsupp

March 2017

Thank you very much

Federico from Calasetta Residence

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Complete satisfied 200%

The support staff girl is the best supporter that i ever be in contact, in few minutes had solved all my problems, always available ! TOP SUPPORTER! satisfaction guaranteed.

Review Source: Capterra

Response: Smartsupp, Smartsupp

March 2017

Hello Federico, thank you very much for your positive words! We are happy that you are satisfied. Please get in touch with us anytime you have more questions. Kind regards, team Smartsupp

Vladimir from www.sachovetreningy.sk

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Very effective support

Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

Review Source: Capterra

Response: Smartsupp, Smartsupp

March 2017

Hello Vladimir! Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :) Kind regards, Smartsupp Team

Melinda from Zion Translations

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Great technical customer service!

I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

Review Source: Capterra

Response: Smartsupp, Smartsupp

February 2017

Thank you Melinda :)

Alex from Clíncia Simolab

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Excellent application to increase sales

Thanks to Smartsupp I have managed to have more contacts with my clients who are online in the web page.

Review Source: Capterra

Response: Smartsupp, Smartsupp

February 2017

Hi Alex, Thank you for the review. We are happy to hear that Smartsupp increased your sales. If you need any help, you are more than welcome to contact us. Greetings from the Smartsupp team

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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

March 2016

Good and cheap

I'm a happy user of Smartsupp since January 2016. This app is easy to set up and easy to use. I hope they will add some new features what I need :) Look my Cons :)

Pros

Fast to set up
Easy to use
live view is perfect :)

Cons

I would see more options in sort and filter my visitors on record mode.
Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

Review Source: GetApp

Ease-of-use

Value for money

Customer support

February 2016

Satisfaction

Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

Pros

Reliable
Video recordings
Easy to use

Cons

Lacks a feature to reply to missed chats within their app

Review Source: GetApp
LinkedIn icon
Verified Reviewer

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

February 2016

Perfect

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Pros

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Cons

I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

February 2016

Best price/value chat app on the market

We tried several chat apps and we came in conclusion that Smartsupp was the best solution for our small company. The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

Pros

We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

Cons

We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

Review Source: GetApp

Ease-of-use

Value for money

Customer support

February 2016

No way I can now do without Smartsupp.

Seeing instantly who is visiting my website and being able to interact with them is brilliant! I can even get an idea of their location. Smartsupp makes it all easy and intuitive so no learning curve required.

Cons

I struggled to get anything similar or related working on my android phone and have yet to sort this aspect out. Fortunately working this app from my PC is the main thing I need. This is not a direct negative against Smartsupp of course but if they were able to establish a solution for android phones that would be perfect.

Review Source: GetApp

Ino from Hulpstation.nl | Voordelig computerhulp & les aan huis

Number of employees:  2-10 employees

February 2016

Best live chat

We have been using smartsupp for months and we love it. We got lots of extra customers because of smartsupp because it allows us to speak to the customers personally.

Pros

- Good looking
- Easy
- Smart dashboard

Cons

- They don't have an app of their own for the smartphone

Review Source: GetApp

Displaying 1 - 20 of 61 reviews