Smartsupp software


60 reviews(5.0/5)
60 reviews(5.0/5)

Smartsupp is a live chat solution that helps businesses to engage website visitors with real-time communication. Key features include agent dashboard, customization capabilities, video recording of visitors' screens and more.

Smartsupp provides users functionality which allows them to integrate the solution with their websites. It also supports integration with various party applications that includes WordPress, PrestaShop, Magneto, Jimdo, Shopify and more.

Users can customize colors, texts, position and picture of Smartsupp chat box as per their organization's branding and identity. They can also set up custom rules to automatically send personalized messages to their visitors.

Additionally, Smartsupp supports integration with Google Analytics which allows users to track impact sales by monitoring the conversion rate and customers' behavior. It offers applications for iOS and Android devices that helps users to remotely access the solution.

Services are offered on a monthly subscription basis that includes support via email.

Supported Operating System(s):
Web browser (OS agnostic)

60 Reviews of Smartsupp

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  • Jeroni from Mandarina Land

    June 2018

    Software special

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Is the only chat software that allow to manage differents chat windows located in differents websites.

    Cons

    Currently the software have to improve with more features than a simple chat... I think the way is get a bot chat.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: GetApp
  • Verified Reviewer

    May 2018

    A very easy and comprehensive chat for your site, we use with Shopify

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The history info it saves is very valuable

    Pros

    It was super simple to launch. I love that you can save who the customer is, so the next time you know who they are. Also the recording info provided gives you more insight to customer habits and more important experience.

    Cons

    So I have this on my phone as well, i did not realize it defaults to as available, making it seem as if someone was available for a chat at all times of day and night.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • abigail from gisa software

    Number of employees: 2-10 employees

    May 2018

    an excellent chat for your page

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

    Pros

    the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

    Cons

    sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Zsolt from Ivanics Ltd

    July 2017

    Excellent quality and customer support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to handle. Simply perfect. And one of your support collague - Lili - always help me quickly, and very helpful person. She is totally helpful and perfect for customer support issues.

    Cons

    I have not experienced negative things till not during using this software. I hope this experience will not change :)

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    July 2017

    Dear Zsolt! Thank you for your kind words! We are happy that you like our product and we will forward your review to Lili, it will certainly make her happy! Have a great day! Your Smartsupp Team

  • Konstantinos from WebsiteGreece.com

    May 2017

    I was amazed both by your software and your customer support who was ready to assist me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like it offers a broad functionality list and i will test it to see if it fits my needs for my website design business. I like that you have an affiliate partners strategy.

    Cons

    I would like to have the functionality of sending files. That would be a market changer.

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    May 2017

    Hi Konstantinos! Thank you for your kind words! You were attended by Lili, we will pass your feedback over to her! For fileshare, try to use Dropbox or LightShot, for now we do not plan to implement our own fileshare feature, we prefer to use tools that are already available and working perfectly ;) Your Smartsupp Team

  • Wendy K from Healendometriosisnaturally.com

    Number of employees: 1 employee

    April 2017

    Love SmartSupp - Best on the Market!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have tried a few different platforms that only offer a fraction of what Smartsupp does and this is by far the best out there. Highly recommend all the features that are easy to use and manage and monitor. As someone who is relatively new to this internet world Smartsupp is also excellent value for money incorporating many functions that some outfits charge for just one aspect. Highly recommend :)

    Pros

    Live access to current visitors of website, video recordings of visitors and their movements, live chat and email, also see which countries they are from, where they came from i.e. source, etc

    Cons

    Would prefer payment methods to be automatic

    Review Source: Capterra
  • Ahmed Nawaz from Offneo

    April 2017

    Nice Support Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I think interface is a bit complicated to handle. But The Support team is really helpful. I talked one of their representative and he was really helping. All I suggest the team to better their product overall UI and keep the great support team with them. Stay blessed.

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    April 2017

    Hi Ahmed, thank you for your kind words! The rep who you spoke to was Lili, we will pass your feedback to her and we will of course take into consideration your suggestion to improve our UI. Have a great day! Smartsupp Team

  • Grzegorz from statlook

    Number of employees: 51-200 employees

    March 2017

    Improve customer service and sales volume

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I can recommend smartsapp for everyone who want to improve customer service. Improving customers service quality can help increase sales volume. SmartsUpp is example of A++ customer service, help me to solve my problem in few minutes. Statlook.com recommends SmartsUpp .

    Pros

    - very functional free version

    Cons

    - have not found any

    Review Source: Capterra
  • Jorge from Countryandroses.com

    Number of employees: 2-10 employees

    March 2017

    One of The best modules and companies

    Ease-of-use
    Functionality
    Quality
    Support

    Yeah. I have proved hundreds of plugins for Wordpress and modules for Prestahop and I think that is one of the most interesting of all.

    Pros

    Useful and easy

    Cons

    Nothing

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    March 2017

    Thank you very much

  • Federico from Calasetta Residence

    March 2017

    Complete satisfied 200%

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The support staff girl is the best supporter that i ever be in contact, in few minutes had solved all my problems, always available ! TOP SUPPORTER! satisfaction guaranteed.

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    March 2017

    Hello Federico, thank you very much for your positive words! We are happy that you are satisfied. Please get in touch with us anytime you have more questions. Kind regards, team Smartsupp

  • Vladimir from www.sachovetreningy.sk

    March 2017

    Very effective support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our rep was unbelievable. She quickly answered on my every question. Absolutelly briliant support :) I recommend to all of u

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    March 2017

    Hello Vladimir! Thank you for your kind words! We will pass them over to Lili, it will certainly make her happy! :) Kind regards, Smartsupp Team

  • Melinda from Zion Translations

    February 2017

    Great technical customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am happy that the support staff could solve all my troubles within a few moments. I will be happy to continue this service and recommend it to everybody.

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    February 2017

    Thank you Melinda :)

  • Alex from Clíncia Simolab

    February 2017

    Excellent application to increase sales

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Thanks to Smartsupp I have managed to have more contacts with my clients who are online in the web page.

    Review Source: Capterra

    Response: Smartsupp, Smartsupp

    February 2017

    Hi Alex, Thank you for the review. We are happy to hear that Smartsupp increased your sales. If you need any help, you are more than welcome to contact us. Greetings from the Smartsupp team

  • Verified Reviewer

    Number of employees: 10,000+ employees

    March 2016

    Good and cheap

    Ease-of-use
    Quality
    Support
    Value for Money

    I'm a happy user of Smartsupp since January 2016. This app is easy to set up and easy to use. I hope they will add some new features what I need :) Look my Cons :)

    Pros

    Fast to set up
    Easy to use
    live view is perfect :)

    Cons

    I would see more options in sort and filter my visitors on record mode.
    Maybe you would like to add newsletter and Premium code sender for 1st time visitors - I know that's not main idea of this app - but I would love this :)

    Review Source: GetApp
  • February 2016

    Satisfaction

    Ease-of-use
    Quality
    Support
    Value for Money

    Reliable, easy to use, exactly fullfill all our needs of what would we except from chat app. Reasonable pricing for good features. We used few others and decided to stick to smartsupp.

    Pros

    Reliable
    Video recordings
    Easy to use

    Cons

    Lacks a feature to reply to missed chats within their app

    Review Source: GetApp
  • Verified Reviewer

    Number of employees: 2-10 employees

    February 2016

    Perfect

    Ease-of-use
    Quality
    Support
    Value for Money

    I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

    Pros

    I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

    Cons

    I use it and it is better than zopim.You can use free package or premium.Free package is enough lots of people.

    Review Source: GetApp
  • February 2016

    Best price/value chat app on the market

    Ease-of-use
    Quality
    Support
    Value for Money

    We tried several chat apps and we came in conclusion that Smartsupp was the best solution for our small company. The free version has already everything that we needed (personalised chat on our website, multiple users, auto-messages, offline messages, visitor recording).

    Pros

    We love the visitor recording tool ! It's been very useful to find problems on our website. After analyzing how people are searching products on our website, we became aware of some gaps and we were able to improve the visitors' experience :)

    Cons

    We have a bilingual website. It was not easy to set up auto-messages in French and Netherlands. We are still experiencing dificulties with getting the right auto-message to the defined target. Sometimes French speaking visitors are receiving auto-messages in Netherlands and vice-versa.

    Review Source: GetApp
  • February 2016

    No way I can now do without Smartsupp.

    Ease-of-use
    Quality
    Support
    Value for Money

    Seeing instantly who is visiting my website and being able to interact with them is brilliant! I can even get an idea of their location. Smartsupp makes it all easy and intuitive so no learning curve required.

    Cons

    I struggled to get anything similar or related working on my android phone and have yet to sort this aspect out. Fortunately working this app from my PC is the main thing I need. This is not a direct negative against Smartsupp of course but if they were able to establish a solution for android phones that would be perfect.

    Review Source: GetApp
  • Ino from Hulpstation.nl | Voordelig computerhulp & les aan huis

    Number of employees: 2-10 employees

    February 2016

    Best live chat

    Quality
    Support
    N/A

    We have been using smartsupp for months and we love it. We got lots of extra customers because of smartsupp because it allows us to speak to the customers personally.

    Pros

    - Good looking
    - Easy
    - Smart dashboard

    Cons

    - They don't have an app of their own for the smartphone

    Review Source: GetApp
  • February 2016

    very good app, helps selling stuff

    Ease-of-use
    Quality
    Support
    Value for Money

    I'm using this app for www.solve24.pl and recommend for all companies, very useful, easy to install if You don't want to have opened browser window You can install pidgin and help Your clients without remembering about opening Firefox window. Very customisable, You can change colors making app matching Your website.

    Pros

    Free version is very useful

    Cons

    You need to paid to have video version

    Review Source: GetApp
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