Enghouse eKMS Software

Enghouse eKMS Software

Find out more:

Find out more:

About Enghouse eKMS

Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity. SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to fin...
Close

Image 1 of 5

Creating a Custom Form in SmartSupport

Enghouse eKMS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 12 reviews

Kim

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

August 2012

SmartSupport Review

I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

Pros

Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

Cons

We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!

Samantha

Industry: Computer Software

Time used: Free Trial

4

Ease-of-use

out of 5
3.5

Customer support

out of 5
3.5

Functionality

out of 5

October 2014

Excellent!

Pros

Immediate response on upgrades and always going up and over the expectations of what we are looking for.

Cons

The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

Heather

Industry: Primary/Secondary Education

Time used: Free Trial

3

Ease-of-use

out of 5
3.5

Customer support

out of 5
3.5

Functionality

out of 5

October 2014

SMART Support

Pros

It is easy to use, and the customer service is great.

Cons

The technology glitches. Also, it would be nice to have one person to contact.

Faisal

Time used: Free Trial

Review Source: Capterra

5

Ease-of-use

out of 5
5

Customer support

out of 5

October 2011

SmarSupport Product Evaluation. CyberGlove User Forum Support

SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

Pros

Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment

Cons

Everything is working great.

Rebecca

Industry: Primary/Secondary Education

Time used: Free Trial

3

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

October 2014

SmartSupport Review

Pros

I like the quality and customer service. I always feel like I am speaking to someone knowledgable.

Cons

Sometimes, the product can be difficult to navigate and a little confusing.