The customer support is great and the search function is fast and easy.
Being able to access information quickly.
There is nothing at this time that I do not like.
SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.
SmartSupport allows users create articles with real-time editing, preview and publishing capabilities. It allows users to upload documents, videos, images and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging and more that helps users to find relevant information.
Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations and a configurable workflow.
Support is offered via phone and email during business hours on weekdays.
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Brian from Midwest Foods
Specialty: Food / Beverage
Number of employees: 201-500 employees
Pete from Abletex
Patty from FAA, Department of Transportation
Jessica from wal-mart
Amy from Norfolk Southern Corp
Heather from VBCPS
Rebecca from University of Alaska
Samantha from Intel
Specialty: Software / IT
Stephanie from Standard Heating
Kim from American Airlines
Faisal from CyberGlove Systems LLC
Steve from BikeReg.com