SmartSupport software


12 reviews(4.0/5)
12 reviews(4.0/5)

SmartSupport by Safeharbor Knowledge Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.

SmartSupport allows users create articles with real-time editing, preview and publishing capabilities. It allows users to upload documents, videos, images and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging and more that helps users to find relevant information.

Additionally, SmartSupport offers troubleshooting guides, support content on-the-fly, custom forms, reports and analytics, custom themes, third-party application integrations and a configurable workflow.

Support is offered via phone and email during business hours on weekdays.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic)

12 Reviews of SmartSupport

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  • Brian from Midwest Foods

    Specialty: Food / Beverage

    Number of employees: 201-500 employees

    January 2017

    SmartSupport Review

    Ease-of-use
    Functionality
    Quality
    Support

    The customer support is great and the search function is fast and easy.

    Pros

    Being able to access information quickly.

    Cons

    There is nothing at this time that I do not like.

  • Pete from Abletex

    Specialty: Advertising

    November 2014

    Review for SmartSupport

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    On time, convenience, and customer support is generally good.

    Cons

    There is nothing to report about what I do not like.

  • Patty from FAA, Department of Transportation

    Specialty: Transportation

    October 2014

    I would recomend this

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Quick response. They are very attentive and are always exetremely helpful.

    Cons

    I don't have anything negative to say about this product or this vendor.

  • Jessica from wal-mart

    Specialty: Retail

    October 2014

    Love smart support. Its everything a person needs to help them do what they need to do

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Love the way it helps me do what I need to do. Would recommend it to all the people that I know for IEEE. It would be great to have it help more people.

    Cons

    The fact that I was really unsure on how to get started. People had to help me with this to get it going.

  • Amy from Norfolk Southern Corp

    Specialty: Transportation

    October 2014

    Love SmartSupport!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use and great customer service. Cutting-edge technology.

    Cons

    I do not have anything about SmartSupport that I do not like at this time.

  • Heather from VBCPS

    Specialty: Education

    October 2014

    SMART Support

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is easy to use, and the customer service is great.

    Cons

    The technology glitches. Also, it would be nice to have one person to contact.

  • Rebecca from University of Alaska

    Specialty: Education

    October 2014

    SmartSupport Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I like the quality and customer service. I always feel like I am speaking to someone knowledgable.

    Cons

    Sometimes, the product can be difficult to navigate and a little confusing.

  • Samantha from Intel

    Specialty: Software / IT

    October 2014

    Excellent!

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Immediate response on upgrades and always going up and over the expectations of what we are looking for.

    Cons

    The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.

  • Stephanie from Standard Heating

    Specialty: Construction

    October 2014

    Works Well

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Ease of use for everyday applications. Anytime I need help it is easy to get.

    Cons

    Nothing. Things go well when working with them, I would suggest them to anyone.

  • Kim from American Airlines

    August 2012

    SmartSupport Review

    Ease-of-use
    Quality
    Support

    I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.

    Pros

    Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.

    Cons

    We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!

    Review Source: Capterra
  • Faisal from CyberGlove Systems LLC

    October 2011

    SmarSupport Product Evaluation. CyberGlove User Forum Support

    Ease-of-use
    Quality
    Support

    SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.

    Pros

    Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment

    Cons

    Everything is working great.

    Review Source: Capterra
  • Steve from BikeReg.com

    October 2011

    SmartSupport App

    Ease-of-use
    Quality
    Support

    This has been a great upgrade from our prior kb solution.

    Pros

    Ease of integration. Quality of conversion from prior kb by Safeharbor staff.

    Cons

    We have had no issues.

    Review Source: Capterra
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