Enghouse eKMS Software
About Enghouse eKMS
Now part of Enghouse Interactive, SmartSupport Knowledge Management Solutions is a plug-and-play knowledge base solution that caters to businesses of all sizes across various industries. The solution lets users streamline customer support and web self-service by providing them with knowledge base management tools. Users get full control over support content which helps them manage operational costs and productivity.
SmartSupport allows users to create articles with real-time editing, preview, and publishing capabilities. It allows users to upload documents, videos, images, and more into the editor. SmartSupport's search engine is based on natural language search, hit highlighting, faceted navigation, document handling, content tagging, and more that helps users to fin...
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Enghouse eKMS User Reviews
OVERALL RATING
Showing 1 - 5 of 12 reviews
Kim
Time used: Free Trial
Review Source: Capterra
August 2012
SmartSupport Review
I would recommend this to anyone who is serious about keeping good information available to users, but may not have the resources to put the time into it. SmartSupport is easily managed without cutting corners on the user experience. The Safeharbor support team has provided excellent service by training during conversion, helping to improve our site, and answering questions whenever necessary.
Pros
Conversion made simple with assistance from knowledgable SmartSupport experts. This tool is much easier to use and we are able to keep our documentatikon up to date by making changes on the fly! We are also able to track changes made and determine which articles have not been updated recently. Also able to pull reports quickly. The customers like the updated look of the site and ease of usability with improved navigation.
Cons
We have not had any issues. SmartSupport has provided everything our last knowledge base did, and much more!
Samantha
Industry: Computer Software
Time used: Free Trial
October 2014
Excellent!
Pros
Immediate response on upgrades and always going up and over the expectations of what we are looking for.
Cons
The tool is sometimes slow when they are running repairs on the backend system, which causes us to need to come back to what we are doing.
Heather
Industry: Primary/Secondary Education
Time used: Free Trial
October 2014
SMART Support
Pros
It is easy to use, and the customer service is great.
Cons
The technology glitches. Also, it would be nice to have one person to contact.
Faisal
Time used: Free Trial
Review Source: Capterra
October 2011
SmarSupport Product Evaluation. CyberGlove User Forum Support
SmartSupport is a great product at a very good price point. Everyone at Safeharbor is a joy to work with and they delivered on everything the promised.
Pros
Very simple implementation. Knowledgeable team to work with. We were up and running in a very short time. Very feature rich support environment
Cons
Everything is working great.
Rebecca
Industry: Primary/Secondary Education
Time used: Free Trial
October 2014
SmartSupport Review
Pros
I like the quality and customer service. I always feel like I am speaking to someone knowledgable.
Cons
Sometimes, the product can be difficult to navigate and a little confusing.