I have to say i'm impressed with this product and will recommend if the time comes.

Calling delayed at times on some workstations.

Ease of use, being able to look up people by phone or email is also helpful.

Great tool priced well and does exactly what I need.

Snapforce has completely streamlined our company's process for on-boarding new clients. Company wide implementation of the software was executed with ease and very little resistance.

A sales tool being sold by people who have no idea on how to handle clients is an oxymoron.

Easy to use for my sales team, lead tracking and monitoring through stages from Cold to Hot Lead is super easy.

You have no support, you never answer the phone and you haven't solved any of my issues since day 1.

In its entirety the product actually provides a genuine feeling of satisfaction and is speaking with your support team is a real pleasure.

I am very happy with the product and so far they have fantastic service.

Now, it is virtual tradeshow leads and Linkedin. It is easy to assign every rep we work with globally to the main company.

They are extremely knowledgeable, and any issues get solved within 24 hours.

Was concerned all the things I needed to get done would be too much for me to do alone.

Don't be fooled by pretty colors and customization galore.

I had to take it over from there. I know how my employees work the best.

Support team was very helpful and a pleasure to work with.

We've sunk so much time and money into this CRM, we could've hired 2 full time employees to build and manage our own CRM, but what fun would that be.

I like the fact that it's easy to use and the tech support is awesome.

I used Snapforce for contact database purposes and it was difficult to navigate especially with multiple users on at one time.

We like taking bets on whether or not our reports will run or end up blank in excel, that's the most exciting part of my day.

Service and Response is the key to any CRM. There are no others better than this company.

I like the fact that it's easy to use and the tech support is awesome. I haven't discovered anything I dislike, yet.

The only CRM that is affordable and able to stand up next expensive solutions such as Salesforce. Very intuitive, and honestly elegant.

Pleasant experience, the support team is helpful and responsive.

Zendesk Sell: Mobility and Integration Solution.

System has limited functionalities. It mainly doesnt support SaaS business model and lacks certain key and also unimportant features.

Simple input for contact information for different clients and potential clients. Super easy to create deals and potential purchases for clients.

You can't go wrong with the price. Price plans to meet your budget.

Zendesk Sell is easy to use, pushes notifications where needed, and is great for small teams.

Very friendly UI, great software and can be customized.

From a team leadership perspective, Base CRM's ability to collaboration and seamlessly integrate in various aspects of a sales team are truly outstanding.

Does not support SaaS business model. Very overpriced in comparison to other options in the market.

Lack commonly functionalities other CRMs have. Poor reporting and extremely expensive for the poor reporting.

Finally something new and interesting from Zendesk.

Very streamlined and efficient, user-friendly and easy to customize, great customer service.

A straightforward, simple tool that allows good lead and deal management. Not many integrations but you can do a lot with custom API.

Email Syncing is not working as intended (however this could be an isolated issue due to something on my end - currently troubleshooting).

When it was BASE CRM the customer service was flawless now since zendesk took over there is little to no support. We dont even have a number to call.

Will you outgrow this app quickly or will it serve your needs well over the long term.

Our team really liked this tool over salesforce. There are a ton of really great options and features, along with a pretty easy to use UI.

Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business.

There can be frustrating roadblocks, such as when there are similar names or the CRM gets confused, however this can usually be smoothed out fairly quickly.

I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

It is a great sales and client communication tool. The best feature is the mobile app for Android that integrates with your text messaging.

The overall experience with Zendesk sell has been really good, I would recommend it.

The support team is also very good and friendly, it always wants to help you to solve all your problems and are online 24/7.

For other businesses, it is not a good option. The system is ok despite its limitations, but the price should be halved for it to be worth it.

Zendesk sell have been one of the best CRM software that I have tested and used in the past. It has very friendly UI and can be customized to your liking.

I've tried many different CRM softwares until I found my favorite. This one would be on the worst side of the list.

No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for.

Google apps sync is really bad, users all over the world complain about the very poor solution it.

I've been using Base now for the past four years. I've found it easy to use and intuitive.

Base is really simple to use and has invested a lot in continuously making the user interface clean and intuitive. We really like the visualness of watching deals move through the pipeline.

Zendesk has the worst customer service, which is crazy because they are a customer service platform. Not many third-party integrations.

We liked Base because it does not cost too much and it is good with history. It also plugs with dropbox which is a good feature.

Automatic email, call, and text tracking, great full-featured mobile app, powerful and super intuitive web interface.

US Dollar

Snapforce offers a customer relationship management (CRM) system with three price options. This cloud-based product is a fit for B2B and B2C companies in almost any vertical and comes with a virtual phone system included with the solution.


At the core of this system is the sales automation module. In addition, it offers integrated functionality for marketing automation, customer service and support, Web self-service, call center, field service, social CRM, help desk, channel management and knowledge management.


Snapforce offers call center employees immediate access to complete customer profiles with information like calls, emails and notes to learn about customers, track previous interactions and monitor patterns.


Snapforce will automatically log all calls made by agents from their office or morbile phones. Using this information, managers can then report on business using real-time call volume metrics.


It is available on a per user per month subscription basis.



LongDescription

Commenting/Notes

Support Ticket Management

Employee Management

Call Transfer

Forecasting

Electronic Payments

Internal Chat Integration

Product Catalog

Lead Capture

Customizable Reports

Document Storage

Access Controls/Permissions

Activity Tracking

Leaderboards

Activity/News Feed

Sales Pipeline Management

Referral Tracking

Financial Management

Electronic Signature

IVR/Voice Recognition

Automatic Call Distribution

Calendar/Reminder System

Voice Mail

Blended Call Center

Projections

Pipeline Management

Customer Database

Call Recording

Call Logging

Calendar Management

Customizable Fields

Collaboration Tools

Activity Management

Assignment Management

Sales Trend Analysis

Data Import/Export

Accounting

Process/Workflow Automation

Lead Generation

Email Templates

Self Service Portal

Text to Speech

Contact Management

Opportunity Management

Outbound Call Center

Lead Management

Email Marketing

Mobile Access

Sales Reports

Inbound Call Center

Call Scripting

Territory Management

Vendor Management

Training Management

Call Reporting

Marketing Automation

Queue Management

Support Ticket Tracking

Client Portal

Social Media Integration

Workflow Management

Email Management

Event Triggered Actions

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Segmentation

Reminders

Time & Expense Tracking

Real-Time Chat

Customizable Templates

Calendar Sync

Mobile App

Billing & Invoicing

Interaction Tracking

Manual Dialer

Alerts/Escalation

Kanban Board

Customizable Branding

Asset Lifecycle Management

Commission Management

Goal Setting/Tracking

Reporting/Analytics

Contact Database

Lead Qualification

Quotes/Estimates

Drag & Drop

Point of Sale (POS)

Purchasing & Receiving

Call Monitoring

Third-Party Integrations

Appointment Scheduling

Task Management

Campaign Management

Sales Forecasting

Document Management

Mac OS

Web browser (OS agnostic)

Windows 8

Starts at $12 per user

Additional Add-on's available.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Snapforce

In Person

Live Online

Webinars

Documentation

Videos

Zendesk Sell (formerly Base) is the web and mobile-based customer relationship management application that allows B2B and B2C sales professionals to manage sales, track leads and engage proactively with customers from anywhere. The system features a standalone sales automation module with options for integrated channel management and web self-service capabilities.


Zendesk Sell enables sales teams to capture, organize and properly track leads. Sales personnel can funnel leads from multiple sources including websites, spreadsheets or any marketing platform. Users can track sales and have full visibility into the sales pipeline with robust sales reporting feature.


Sales team leaders can monitor sales process by managing regions and teams through Base. Users can establish and monitor quotas and goals for specific teams and reps, all via smartphone or other mobile devices.


Zendesk Sell has native applications for iOS, Android and Windows phones. The solution can also integrate with MailChimp. The system is suitable for small to midsize companies across most industries looking for a mobile CRM solution.



Content Delivery

Cataloging/Categorization

Customer Surveys

Meeting Management

Presentation Tools

Mobile Alerts

Performance Management

Data Synchronization

Customer Segmentation

Customer Service Analytics

Task Scheduling

Auto-Dialer

Lead Distribution

Knowledge Management

Goal Management

Automated Routing

Template Management

Email Tracking

Customer Support

XML/RSS

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

Snapforce vs Zendesk Sell

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons