--- title: "Social Intents Software Reviews, Demo & Pricing - 2026" description: "Review of Social Intents Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/social-intents-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Social Intents Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview # Social Intents Review From $49/month Free trial 1 plan Wondering if Social Intents is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Social Intents 4.7 [(10)](https://www.softwareadvice.com/crm/social-intents-profile/#reviews) Pricing Starting at $49.00 flat rate per month ### About Social Intents Social Intents is a live chat solution for Microsoft Teams, Slack, Google Chat, Zoom, and Webex which helps businesses interact and engage with website visitors using live chat, chatbots, chat widgets, canned responses and more. Professionals can display customizable calls to action (CTAs) on websites for visitors to sign-up or share content across social media platforms before exiting. Create ChatGPT powered chatbots trained on your own website data. Then escalate chats from AI to humans as needed. Improve customer service and reduce support costs with hybrid AI + Human chat support. Wondering if Social Intents is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Social Intents User Interface ## Popular Social Intents Alternatives Main Product Social Intents 4.7 [(10)](https://www.softwareadvice.com/crm/social-intents-profile/#reviews) Ratings Breakdown - 4.60Ease of use - 4.50Value for money - 4.90Customer support - 4.60Functionality Pricing Starting at $49.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Text](https://www.softwareadvice.com/product/530456-Text/) 4.7 [(30)](https://www.softwareadvice.com/product/530456-Text/#reviews) Ratings Breakdown - 4.73Ease of use - 4.41Value for money - 4.70Customer support - 4.57Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.8 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Ratings Breakdown - 4.87Ease of use - 4.80Value for money - 4.84Customer support - 4.78Functionality Pricing Available upon request Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price ## Social Intents Pricing and Plans Starting price: $49.00 per month Free Trial Free Version Basic $49.00 flat rate, per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Social Intents Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Social Intents A/B Testing Activity Dashboard Adaptive Follow-Up Adaptive Learning AI Copilot AI/Machine Learning AI Survey Builder AI Text Generation AI Text Summarization Alerts/Escalation Analytics API API Access for Business System Integration API Flexibility Automated Responses Automated Routing Autonomous Task Execution Call Center Management Chatbot Chat Transcript Code-free Development Collaboration Tools Communication Management Complex Query Handling Configurable Workflow Contact Management Content Accuracy Context Maintenance Within Sessions Contextual Guidance Controlled LLM Response Generation Conversation Archiving Conversation Intelligence CRM Cross-platform compatibility Customer Database Customer Experience Management Customer Portal Customer Profiles Customer Segmentation Customer Service Analytics Customer Support Customer Surveys Customizability Customizable Branding Customizable Fields Customization Dashboard Data Security Document Storage Drag & Drop Email Management Engagement Tracking Fallback Responses for Unknown Queries Feedback Management For Developers For Sales/Marketing Generative AI Geotargeting Guardrails & Content Controls Inbox Management Intent Recognition Interaction Tracking Key Performance Indicators Knowledge Base Knowledge Base Management Language Detection Lead Capture Lead Development Lead Qualification Live Chat Monitoring Multi-Channel Management Multi-Language Multiple Data Sources Natural Conversation Natural Language Interaction Natural Language Processing Natural Language Search No-Code Conversation Design Notifications Offline Form Performance Metrics Pre-Configured Bot Proactive Assistance Proactive Chat Query Suggestions Queue Management Real-Time Analytics Real-time Consumer-facing Chat Real-Time Data Real-Time Monitoring Reliability Reporting/Analytics Reporting & Statistics Role-based access Route To Human Search/Filter Sentiment Analysis Single Sign On Social Media Integration Surveys & Feedback Targeted Emails Task Automation Team Inbox Understanding User Interaction Learning Visual Analytics Web Widget & SDK Embedding ## Social Intents Integrations Zapier Integration rated undefined from -1 review Microsoft Teams Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Wix Integration rated undefined from -1 review Claude Integration rated undefined from -1 review Zoom Contact Center Integration rated undefined from -1 review See all 18 integrations ## Social Intents User Reviews ## Social Intents customer ratings - Overall rating: 4.7/5 - Total reviews: 10 ### Rating distribution - 5 stars: 7 reviews (70%) - 4 stars: 3 reviews (30%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.6/5 - Value for money: 4.5/5 - Customer support: 4.9/5 - Functionality: 4.6/5 --- Have you used Social Intents and would like to share your experience with others? ### Social Intents powered our COVID-19 Success Story - Overall rating: 5/5 - Reviewer: Joshua S. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. #### Cons The built-in analytics are somewhat limited. #### Reasons for choosing Social Intents Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive. --- ### Perfect solution, easy to integrate and best online support I've ever had! - Overall rating: 5/5 - Reviewer: James H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. #### Cons We are yet to find anything missing or anything that doesn't meet our high standards. #### Reasons for choosing Social Intents Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client. #### Reasons for switching to Social Intents Microsoft teams is great for internal chat however its lacking customization for live website chat. --- ### Great support - Overall rating: 5/5 - Reviewer: Baylor M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP! #### Cons There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. --- ### My personal review for Social Intents. - Overall rating: 4/5 - Reviewer: Alisha K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. #### Cons Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. --- ### The platform has functionality like live chat, chatbots, and email integrations. - Overall rating: 4/5 - Reviewer: shivasish s. - Verified reviewer: Yes - Industry: Market Research - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. #### Cons Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. --- ### Great Collaboration - Overall rating: 5/5 - Reviewer: Kenny D. - Verified reviewer: Yes - Industry: Government Relations - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent. #### Cons Was not initially able to support our volume. This was corrected quickly. --- ### Great integration for any business using teams - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: December 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration! #### Cons Great if you just want to add live chat to your website, but there are other options out there that offer more. --- ### DC's use of Social Intent - Overall rating: 5/5 - Reviewer: Russell L. - Verified reviewer: Yes - Industry: Education Management - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running. #### Cons Could have a few more facilities out of the box. #### Reasons for choosing Social Intents Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. --- ### Social Intents review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use. #### Cons It does not offer some advanced features but it's still fine, still a good platform. --- ### Improve customer service with Social Intents - Overall rating: 4/5 - Reviewer: Adarsh g. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media. #### Cons The software's pricing may be considered high. --- Showing 1 - 10 of 10 Reviews ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24190) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16455) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4484) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **0** times Stuck Between Options? 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