Solitics

RATING:

4.2

(11)

About Solitics

Solitics is a cloud-based solution that helps businesses manage marketing strategies and process customer/marketing data in a unified portal to improve customer engagement, lifetime value (LTV), retention rate and more. The platform enables users to engage with customers using different channels like SMS, push notifications, WhatsApp, Facebook, pop-messages and email. Solitics automatically encrypts communications and complies with ISO security standards to securely share, store and provide data access to authorized users. It offers various features such as marketing analytics, a drag-and-drop interface, real-time data, customizable placeholders, data segmentation and more. Additionally, marketers can integrate various custom attributes like customer names, languages a...

Solitics Pricing

Please contact Solitics directly for pricing details.

Free trial: 

Available

Free version: 

Not Available

Solitics creating customer journey

Solitics Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Solitics

1 - 5 of 11 Reviews

Sagi

Gambling & Casinos, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2021

Great solution, awesome people!!!

Very positive, huge value for money, great people - from the support agent, through the data and developers and up until the C level and the [SENSITIVE CONTENT]

PROS

They have many segmentation and campaign capabilities, allowing to target users in real time, based on events and actions the user is doin, on site and through the marketing channels (Email, SMS etc.) They have great support and CS managers that will help you very fast and until you'll be satisfied with a solution

CONS

Immediate reports should be improved significantly

Reason for choosing Solitics

Had the best solution

Reasons for switching to Solitics

Price, real time marketing

Niv

Gambling & Casinos, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2021

Solitics real time engagement

PROS

Solitics have lots of 3rd party integration, great costumer success team. They do some customizations to the platform, They have out of the box solutions. Great team to work with.

CONS

Solitics reports dashboard is not that great, but the team are working on improving it all the time.

Reasons for switching to Solitics

It was hard to apply changes, didn't support real time engagement.

Gustavo

Gambling & Casinos, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Good CRM tool

PROS

User friendly, Solitics has a great customer support service, always ready to help.

CONS

Too basic in some of its features. We would improve the segmentation section

User Profile

Yaniv

Verified reviewer

Gambling & Casinos, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed October 2021

solitics review

journeys and ad hoc campaigns for our players

PROS

options for ad hocs and journeys, options for all channels campaigns.

CONS

messy, unclear, very unclear reports, needs alot of improvment

Steven

Financial Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2021

Solitics for CRM Marketing

I have been a fan since starting to use Solitics. Initially I had a few teething problems but once we resolved a few load issues and other ad-hoc bits I have been very impressed. It's great to work with their team who you can tell are all very passionate about the product they sell.

PROS

I have been a key user of Solitics for around 6+ months, having had experience across other major platforms in this space ie Marketo, Salesforce, Dotmailer etc. I really like how bespoke Solitics feels - there are many features that I really enjoy such as blocking specific marketing channels from sending to inappropriate customers. The Solitics product has been designed very cleverly where segmentation and data triggering are intuitive to build. Within the 1st few weeks' of using the product I was able to design multi-channel user journeys to try convert our prospects and clients and grow our retention strategy. The support team are all excellent and it's always a pleasure dealing with them.

CONS

The key addition I'd love is goal tracking within customer journeys. With such a bespoke system it would be great to be able to set a parameter for success eg compliance = compliant and judge out of 100% population entering the journey how many convert %.