Spark by Marketo

Zendesk

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Ratings & Reviews

Overall Rating

4.22 / 5 (578)

4.35 / 5 (2,376)

Ease-of-Use

4.0 / 5

4.5 / 5

Value for Money

4.0 / 5

4.0 / 5

Customer Support

4.0 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Reviewed

June 23, 2020

July 13, 2020

Pros/Cons

  • Pros

  • I like that this system gives you the ability to track people through their journey. It's certainly helpful in understanding or seeing at a glance a person's lead score, all their details, etc.

  • I like that it is extremely intuitive (once you figure it out)

  • Cons

  • It's not the simplest, and can be quite tricky for newer/more novice users. But this can be overcome quickly with training.

  • Not the easiest to use, but can be integrated to be more simple than a lot of its competitors. Sometimes it can seem a little over-engineered. Lots of specific fields.

  • Pros

  • The interface and side menus are great and the easy of use.

  • Love the accuracy and efficiency of this software. Makes my everyday work flow so much easier and more efficient.

  • Cons

  • The navigation within the internal system can initially be a bit difficult (i.e. the naming of the tabs are not always clear), but once you know where to click, it's not too bad.

  • Background workflow good but still not as flexible as others, Salesforce service cloud for example.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

6 Recommendations

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots