User Reviews Overview

Feature Ratings

Ease-of-use

4.5 / 5

Value for Money

4.0 / 5

Customer Support

4.5 / 5

Functionality

4.0 / 5

Ratings Breakdown

5 stars

(3)

3

4 stars

(10)

10

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

  • Pros

  • "I like that it is easy to use, useful when helping customers and there are a lot of good features on it"

  • "Easy to use interface. Good oversight on the customers. The product team is actively pursuing development in bots and AI."

  • "I really enjoy how streamlined it is and that since everything comes into one place, it allows agents to be more focused on the work at hand."

  • Cons

  • "While I find it to be fairly intuitive, some of the agents struggle with it. I also think they should have more space in their Snippet Knowledge base."

  • "- the look of the actual platform could improve"

  • "We have small volumes of social media and as such can't get as good an ROI as hoped."

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