Top Spiceworks Competitors:
The Best Spiceworks Alternatives for Your Business
So, you’re looking for alternatives to Spiceworks, eh? Well, Spiceworks is many things to many IT teams, so your best alternatives will depend on how you use Spiceworks.
The core Spiceworks offerings are actually free—not just “freemium”—and include:
Chances are thus pretty good that if you’re looking for a Spiceworks alternative, it’s because Spiceworks doesn’t offer some of the functionality you need in one or more of these areas. You’ll probably want to navigate to the section of this report that covers solutions with the features you need:
We’ll cover the Spiceworks competitors that get the most online
Overview of Spiceworks environment
Some of these are freemium offerings, whereas others are paid. Some cover help desk, IT asset management and network monitoring, whereas others are best-of-breed and only cover one or two of these bases.
Note: you can learn more about our Alternatives methodology here.
Whether you’re looking for help desk software for an internal, employee-facing help desk or an externally facing help desk that serves the customers of your business or your clients’ businesses, there are some robust alternatives to Spiceworks out there.
The two products we’ll cover here are best-of-breed help desk applications. They go beyond the help desk capabilities of
If you’re primarily interested in those areas, skip ahead, as some of the IT services management (ITSM) solutions we’ll cover also include help desk functionality, as Spiceworks does.
Zendesk is a recognized leader in the help desk market. The major area where Zendesk exceeds Spiceworks’ offerings is multichannel management. Whereas in Spiceworks, users submit tickets through email, the desktop app or the web portal, Zendesk also supports submission of tickets via Twitter, live chat, Facebook and even voice.
The voice channel is particularly complex. In addition to multichannel capabilities, Zendesk includes a full-blown suite of contact center applications, such as automatic call distribution (ACD) and interactive voice response (IVR), for accepting and managing tickets via phone.
Like Spiceworks, Zendesk is a cloud-based product. It’s priced per agent, starting at $5 per agent per month.
Freshdesk is another cloud-based, multichannel help desk solution that sports contact center functionality.
Like Zendesk, Freshdesk supports ticketing via email, Twitter, Facebook, live chat, web portals and voice. Freshdesk also offers in-app support for businesses that offer mobile or desktop apps for their customers via Mobihelp, a solution that plugs into your existing iOS or Android app. Freshdesk’s contact center applications include call recording and monitoring.
Freshdesk sports advanced reporting capabilities that allow managers to forecast staffing requirements, track metrics on problem tickets, identify top performers etc.
Like Zendesk, Freshdesk lacks network monitoring and IT asset management capabilities. Freshdesk does offer a free version for teams with up to three agents. After that, plans start at $15 per month per agent.
Spiceworks isn’t just help desk—it’s also got robust ITSM capabilities in the areas of network analysis/monitoring and IT asset management. These capabilities aren’t typically found in best-of-breed help desk solutions, but they are found in the following Spiceworks alternatives, some of which also include help desk functionality.
As its name suggests, Lansweeper is network inventory software. In addition to discovering Mac and Windows machines on the network, Lansweeper inventories network devices across multiple sites.
Lansweeper also includes IT asset management functionality, such as compliance audits of license keys and automated software deployment.
Unlike some other products covered here, Lansweeper does not include extensive tools for analyzing and managing bandwidth/network performance—it’s primarily a network inventory/IT asset management solution.
The free version of Lansweeper can create and manage help desk tickets, but it doesn’t include robust ticket management features. Paid versions of Lansweeper include API access for integrating more robust help desk solutions.
Users pay a flat annual fee for Lansweeper, in addition to $10 per agent per month fees for more than one agent.
SolarWinds offers a full range of ITSM solutions, including network management, system management, IT security, database management and help desk.
Moreover, SolarWinds’ network management/infrastructure monitoring solutions are more robust than Spiceworks or the freemium alternatives to Spiceworks that we cover here. SolarWinds offers advanced tools such as VoIP network quality management, traffic analysis, network topology mapping etc. As such, SolarWinds is a good solution for IT teams trying to manage large and complex networks.
Additionally, SolarWinds offers advanced IT asset management solutions such as virtualization management and database performance analysis for many popular types of database (Oracle, MySQL, SQL Server etc.).
The major area that SolarWinds doesn’t cover is multichannel support—for that, you’ll need to go with a solution such as Zendesk or Freshdesk.
Aside from a few free tools and trial versions, all of SolarWinds’ tools are paid, so the solution won’t be ideal for IT teams with tight budgets. SolarWinds’ products are deployed on-premise, including the help desk offering.
Like SolarWinds, Nagios provides a comprehensive suite of IT infrastructure monitoring tools. Nagios offers solutions for network analysis and monitoring, server monitoring, application monitoring and log monitoring.
Nagios sports powerful visualization and reporting features, and covers IT asset management areas such as automated software deployment. Nagios extends beyond basic network inventory into bandwidth/performance management and also offers database monitoring for MySQL, PostgreSQL, SQL Server etc.
Nagios does not, however, support any help desk functionality, and is more of a best-of-breed solution for network administrators tasked with managing complex networks than an end-to-end ITSM platform. Nagios does support ticket integration with third-party help desk software.
Nagios is priced according to the number of nodes (hosts) that you plan to monitor. Basic plans start at 100 nodes.
Like SolarWinds, Nagios is deployed on-premise.
If you still didn’t find what you were looking for, you can: