Overall customer rating: Customer rating:
Recommended by: Recommended by:
83% of users
65% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Cloud-based and on-premise deployment: Monthly or annual subscription fee for each installation.
Cloud deployment: Monthly or annual subscription fee for each user login.
Contract term: Contract term:
No contract required.
Cloud deployment: Monthly or annual contract, renewed monthly or annually.
Upfront costs: Upfront costs:
Additional fees may apply for Zopim Chat or Zendesk Voice.
Recurring costs: Recurring costs:
None, beyond annual or monthly subscription fees.
Marketing automation: Marketing automation:
Sales automation: Sales automation:
Customer service/support: Customer service/support:
Call center: Call center:
Channel management: Channel management:
Social CRM: Social CRM:
Lead opportunity management: Lead opportunity management:
Phone support: Phone support:
24/7 phone support for all plans.
Online case submission: Online case submission:
Available to all users.
Included in subscription fee.
Online support options: Online support options:
Help website, knowledge base and online community included in subscription fee.
Access to a help website, knowledge base and online community are included in subscription fee.
“Getting Started” online catalogue included in subscription fee. Online training includes webinars and/or videos.
A “Getting Started” online catalogue is included in subscription fee. Additional training can be purchased through Zen U.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.