Spiro

Spiro

RATING:

4.48

(31)

About Spiro

Spiro is a proactive relationship management platform that automatically creates contacts, organizes and prioritizes opportunities, and proactively recommends next steps to move all your team's deals forward. Spiro takes the work out of sales and provides managers with intelligent sales reports that help turn their sales team into a sales machine....

Spiro Pricing

Includes up to 10 users

Starting price: 

$12,000.00 per year

Free trial: 

Not Available

Free version: 

Not Available

Spiro’s AI Engine works in the background to automatically collect data from email, voice, and text to track and optimize engagement throughout the sales cycle.
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Spiro Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Showing 1 - 5 of 31 reviews

User Profile

Joshua

Verified reviewer

Company size: 501-1,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2018

What an easy CRM to use and have available

My company has seen an uptake in overall customer interaction and collaboration between sales personnel. It has been a great place to come together on projects with multiple departments being able to utilize easy to access customer information.

Pros

This has been one of the best CRM experiences that I have had. I have used several others, but this was a breeze to use, the phone app is fantastic, integration with corporate email was simple: just everything really.

Cons

We have had some cases where we needed some more functionality. However, Spiro was eager to address our concerns and has really come through on our requests.

Response from Spiro Technologies

Thank you Joshua! We are happy to hear that Spiro is helping you reach more customers, and allowing all departments to work together easily. Thank you for being a Spiro customer!

Replied August 2018

Mary

Company size: 11-50 employees

Industry: Pharmaceuticals

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

August 2019

Amazing Support. Easy to Use/Customize. Spiro Assistant = Brilliant.

We use Spiro to organize leads, track the progressions, and house the data for all our accounts. Overall, the tool has been easy to use and easy to customize.

Pros

I'm a huge fan, mostly because I have used very expensive tools out there on the market. Compared to Spiro, they are extremely time intensive to set up with very limited support. What I love most is the support team at Spiro. They are extremely responsive and patient! They made the on-boarding process very easy. I was able to add my customizations easily and integrate with other tools with limited effort. My all time favorite feature is the Spiro assistant. This is great for inbound leads via email.

Cons

I think this is more of a learning curve - the reporting section is really rich in detail and I just don't have time to sit with all the different reports.

Reasons for choosing Spiro

Ease of use, price, customer support, recommendation of a colleague, features had everything I needed. I have used other tools like Pardot, Salesforce, and HubSpot and found them extremely cumbersome.

Peter

Company size: 201-500 employees

Industry: Food Production

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

My Business Partner

Overall my experience with Spiro has been great. For any issues I face, their customer sales team reacts quickly. It is an application that I use daily.

Pros

I like the idea of having an application that allows me to keep my customers' information up to date, including all my interactions with them. I can also view past and current sales without any effort.

Cons

We have an analytics button that I do not use because it does not give me any relevant information.

Athena

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

January 2018

Good and Bad. Some things we love, some things we don't.

I was able to express my Pros and Cons of the product I've been using. I spoke on behalf of myself and my colleague, who is also using Spiro.

Pros

The App. Tracking business won and who is sending the business. Ability to connect contacts under company.

Cons

We're missing notes and some notes are duplicated under the wrong providers. It's difficult to sort a report and there are a lot of unnecessary fields in the reports. Limited reports available through the app. On certain screens, you can't use the "Tab" button to move from field to field.

Response from Spiro Technologies

Hi Athena, Thank you for rating our customer support 5 out of 5 stars! We take pride in having a Customer Success Manager assigned to every Spiro user. I'll have your CSM reach out to set up a time to go over reports, and how they can work best for your needs.

Replied January 2018

Nicole

Verified reviewer

Company size: 51-200 employees

Industry: Food Production

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2022

Beginner friendly, easy to use and keeps me organized!

I am new to sales (about a year and a half in) and Spiro has really helped me learn and organize my leads with where they are in the pipeline. The assistant has become my right hand in remembering when to rebook contracts, reach out on renegotiation and when to close my lead lost.

Pros

It's so easy to use and learn. It keeps me extremely organized with contacts, leads, pipeline and customer information.

Cons

I wish I could connect Sales Navigator in some way to Spiro.

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