springbig
About springbig
springbig Pricing
Pricing is based on the amount of text messages sent
Starting price:
$600.00
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for springbig
1 - 5 of 12 Reviews
Melissa
Retail, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
Switch to SpringBig
SpringBig gives us a lot of options our old SMS system did not. It is much easier to format messages and insert images. We can also target way more groups now. And the customer service is top notch.
CONSWe can't write our own texts (compliance, I get it, but I don't like it). We run out of credits and have to pay overages but there is no warning when it is getting close.
Reasons for switching to springbig
We invested in Headset and the SB connection with them sold us on the SMS switch. Plus, they were really difficult to use and the customer service was some of the worst I've ever experienced.
Jenessa
Capital Markets, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Sprung off SpringBig
The system is easy to learn/use! Once I was taught once it was really intuitive the next time I needed to use it! I love that is has different picture option to change up what customers are receiving! My favorite part is that they give you data on the click success. That date helps me write better texts and determine what my customers want to hear about and when!
CONSI would love a mobile version where I could pull up the click rate optics! Or maybe even just a daily or weekly report of how texting went. I think that knowing is really helpful but I don't always remember to go check after I've sent the message. It would be great to get an update on how it went after it has been out for a few hours
Joseph
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed July 2022
Designed to hide charges and hide customer file data management
Feel totally betrayed and ripped off by your company's policy to hide ad info from your clients so that you can boost charges for numbers you should have flagged and removed.
PROSFairly easy to use, covers basic functional needs
CONSList management sucks and is blocked from the client. We just learned we have been double charged over and over for undeliverable numbers. So instead of clearing out undeliverable numbers, they keep sending and keep charging. I have wasted thousands and thousands of dollars at least with this company over past couple of years and the fact they hide that this is normal for their system is robbery. I would not recommend this service.
Reason for choosing springbig
Recommended choice at the time. Will be sure to let other companies know that they are paying for undeliverable numbers.
Hussein
Health, Wellness and Fitness, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
Olswell
I’m satisfied and used in all of our store
PROSEase of use and easy to teach. SpringBig staff is always willing to help and train.
CONSCost for pictures messages. It seems to be eating most of the credits
Reason for choosing springbig
Ease of use
Kenneth Matt
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2022
My Springbig Review
Overall our experience has been good and we enjoy using it.
PROSI like the multitude of options as well as the customer service our rep [SENSITIVE CONTENT] has provided us. He has gone above and beyond.
CONSI don't like that I can't set up a double points reward day based on the day and in a set time frame to shut off.
Reason for choosing springbig
I was not employed at the time of implementation