--- title: "Sprout Social Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Sprout Social. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Sprout Social is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/sprout-social-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Social Media Marketing Software](https://www.softwareadvice.com/marketing/social-media-marketing-comparison/) / [Sprout Social](https://www.softwareadvice.com/crm/sprout-social-profile/) / Sprout Social Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/sprout-social-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/sprout-social-profile/alternatives/) # Sprout Social User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 609 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.3/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 324 reviews (53%) - 4 stars: 217 reviews (36%) - 3 stars: 48 reviews (8%) - 2 stars: 6 reviews (1%) - 1 star: 14 reviews (2%) ### Most mentioned pros - SproutSocial is a great social media scheduling and engagement report tool and can be used by all types of businesses, companies, and agencies looking to streamline their digital posting and social analytics. - The cost is the main thing to think about, but if you have a team and post alot it really does help get the job done. - The reporting tools are top tier and it is incredibly simple to generate visually appealing reports, especially for paid campaigns. ### Most mentioned cons - Compared to other social media tools such as Echobox, it does not have a dynamic AI-powered scheduling deck. - The only drawback is that the analytics can be a bit confusing at times and don’t always align with Meta’s analytics. - We used to miss questions customers were asking in the comments on posts because they were in so many different places. ## Sprout Social customer reviews Showing reviews 1-25 of 609 (page 1). ### All-in-One Social Media Management Made Simple - Overall rating: 5/5 - Reviewer: Shelby D. - Verified reviewer: Yes - Industry: Banking - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Sprout Social has been positive because it’s a powerful and organized tool for managing multiple social media accounts in one place. It makes scheduling, monitoring, and analyzing content much more efficient, even though it can take some time to learn all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Sprout Social is how it brings all my social media management, scheduling, and analytics into one easy-to-use platform. It makes it simple to stay organized, track performance, and engage with audiences without switching between multiple tools. #### Cons What I like least about Sprout Social is that it also has a lot of features, which can be overwhelming at first if you just need something simple. --- ### Great option for medium -large organizations - Overall rating: 4/5 - Reviewer: Jeb B. - Verified reviewer: Yes - Industry: Publishing - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered Overall we really like what Sprout Social has to offer. It's been one of the best social SAAS services I've used. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The reports and UI are what I like the most. #### Cons We were priced out of the service. We like it but can't afford it. #### Reasons for choosing Sprout Social It wasn't a final choice, we've been testing several services. Sprout Social seems to be one of the best and we'll probably stick to it for a while. #### Reasons for switching to Sprout Social Price and ease of use. We always listen to what our employees want and prefer using... For the most part. #### Vendor response It's great to hear the Reporting and UI are beneficial to you. We strive to make our platform user-friendly, so it's great to hear you appreciate the ease of use. Thank you for choosing Sprout Social! Replied January 2025 --- ### Social media needs - Overall rating: 5/5 - Reviewer: Hilary C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Sprout Social is a strong, professional platform that streamlines social media management and reporting. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sprout Social offers powerful scheduling, analytics, and engagement tools that make managing social media efficient. #### Cons The platform can be expensive for small teams, and some advanced features take time to fully understand and utilize. --- ### Excellent platform for scheduling posts on social media. - Overall rating: 4/5 - Reviewer: Terry E. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Sprout Social has effectively facilitated the optimization of our publication workflows and the efficient management of follower engagements across many social media platforms, owing to its comprehensive array of features and tools. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I appreciate that the publication process varies depending on the platform, allowing me to better gauge whether or not an image is the wrong size or whether or not I am releasing at the best time of day. It's also great that I don't have to do any extra work to get the reports I pull ready to give to my team members. The Smart Inbox is fantastic since it saves me the trouble of signing into different services just to respond to comments and messages. #### Cons One thing i don't like about Sprout is that I have to create posts twice if I want them to look different on different platforms. I wish there was a dedicated space on the create screen where I could rework the text specifically for Twitter, condensing it while leaving the rest of the message intact. #### Reasons for switching to Sprout Social because it is a program that has a free trial, has excellent functions and is an easy-to-use program. --- ### Sprout Social is a social media management tool. - Overall rating: 5/5 - Reviewer: Greg A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall our experience has been very positive. We've found Sprout Social to be easy to setup and use, and also easy to teach to some of our less tech savvy customers. They really like the ability to login and review posts all at once from a single screen. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We most like the ability to manage multiple accounts easily. We manage over 20 social media accounts across several platforms using Sprout Social and we have always found it very intuitive and easy to use. Adding new accounts is easy and there are several features that add value to the product that we use regularly. #### Cons Pricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all agency accounts. Single accounts can only manage 10 profiles without upgrading which for an agency is a limit we hit very quickly. #### Reasons for choosing Sprout Social We chose Sprout primarily because it allowed us to draft posts and then send inside the software to others in the organization for review, notes, and approval. #### Reasons for switching to Sprout Social Pricing and features. --- ### Sprout social best social media management software. - Overall rating: 4/5 - Reviewer: Marie Jeanne E. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Sprout social allowed me to optimize the customer relationship, and to be more visible on social networks. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I liked the most about this software is the ability it gives us to be more present on social networks. #### Cons What I liked least about this software is that many are not interested in it yet and beginners find it difficult to immerse themselves. #### Reasons for choosing Sprout Social I have sprout social because it is an effective tool for my deployment on social networks. --- ### Good Tool to Stay Organised - Overall rating: 5/5 - Reviewer: Lindsay B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros How makes it way easier to plan everything going on across all the accounts. The calendar view is super clean, and the reports save a lot of time when I need to show how things are going. #### Cons The price is kind of high compared to some other tools that do similar stuff, so you kinda have to be sure you're gonna use all the features to make it worth it. #### Vendor response Thank you for your review! It's great to hear Sprout is helping you plan all your content across all accounts. We appreciate your feedback on pricing, and we're always evaluating our pricing structure. Replied December 2025 --- ### SproutSocial for Your Social Media Engagement Reports - Overall rating: 4/5 - Reviewer: Laura D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, SproutSocial provides a basic overview of your social media post engagements and is useful for determining which posts performed better than others. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros SproutSocial is a great social media scheduling and engagement report tool and can be used by all types of businesses, companies, and agencies looking to streamline their digital posting and social analytics. #### Cons There are times when certain metrics display incomplete data and you need the assistance of Sprout Support to backfill missing data points. #### Vendor response Thank you for your review! I'm glad Sprout has been helpful for your scheduling, engagement tracking and post performance. I appreciate the feedback on metrics and incomplete data, and I'll be sure to pass this along to our team. Replied April 2025 --- ### Seamless and User-Friendly Social Media Management - Overall rating: 5/5 - Reviewer: Laura H. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Sprout Social has been excellent, it's a reliable tool that simplifies social media tasks and boosts productivity. I highly recommend it to anyone looking for an effective and straightforward social media management solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Sprout Social was its intuitive interface and ease of use, making social media management smooth and efficient. With over 25 profiles to manage, it makes it so easy to interact and schedule posts across all of them or individually. #### Cons I honestly didn’t encounter any downsides with Sprout Social; everything worked exactly as I needed it to. #### Vendor response Thank you so much for your review! It's great to hear Sprout has been reliable and is helping you manage over 25 profiles. Replied June 2025 --- ### All-in-one post manager - Overall rating: 5/5 - Reviewer: Nuria R. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Really helpful to plan posts and see everything in one spot. I like the calendar view and the way I can check comments and messages from all accounts easy #### Cons Sometimes it loads slow when I switch between brands, and I need more users but the price goes up fast #### Vendor response Hi Nuria, Thank you so much for your review. We appreciate you taking the time. We'll be sure to share your feedback about loading with our product team to investigate. Replied May 2025 --- ### There’s no way any of these 5 star reviews are genuine - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered If you’re an agency that is looking to destroy your bottom line, pass on expensive unnecessary costs to your clients and be locked in to a service that cares about nothing except squeezing every dime out of your business, Sprout Social is definitely the social media management platform for you! #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The pros? I suppose the posting workflow is good, as good as other platforms that are 10% of the cost. A lot of the “features” that I was promised when they locked me into a year contract with high pressure sales ended up being features that either don’t work very well or are actually kept behind massive pay walls. You’ll have to remortgage your house to get the full functionality out of Sprout. #### Cons Where do I even start. 1. To send approval requests to clients, you have to add them as an additional user… EVERY SINGLE additional user is a $499 PER MONTH. I was promised that external approved were free, so sending approval requests to clients would not cost extra, they never mentioned that you’re only allowed 3 external approved for THE ENTIRE ACCOUNT. They pressured me into signing a contract and sold me a bunch of lies. I don’t even find the platform very intuitive. Not only that I find the features are lackluster, I have used other platforms that are a fraction of the cost with a more intuitive UI and pretty much the same features. #### Reasons for choosing Sprout Social Because I fell for their marketing, false reviews and high pressure sales tactics #### Reasons for switching to Sprout Social Because a sales rep convinced me that Sprout was far superior and worth the massive extra cost in the long run. Worst decision I’ve made in a long time --- ### Where business grows faster! - Overall rating: 4/5 - Reviewer: Fahim Shahriar S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered This enables users to control social media accounts with ease. The templates help to produce fast and effective content. This is a very helpful tool that ensures smooth workflow. If they reduce the price then it would be a very effective option indeed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The template collections help creators to create contents very fast and smoothly. It lets users to monitor competitors which helps to design marketing campaigns accordingly. This helps the business reach to the top at a very high pace. #### Cons It is very expensive and their customer support is really bad. They literally ignore the problems reported to them. Which is very irritating. I hope they improve it soon. #### Reasons for switching to Sprout Social It was too expensive and their customer support team was really bad. --- ### A great social media tool for brands - Overall rating: 5/5 - Reviewer: Thomas C. - Verified reviewer: Yes - Industry: Media Production - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Echobox is an amazing social media tool, especially for brands aiming to maximise the reach of their campaigns. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Their listening functionality allows users to track the conversations around campaigns. #### Cons Compared to other social media tools such as Echobox, it does not have a dynamic AI-powered scheduling deck. #### Reasons for choosing Sprout Social As it has a more robust analytics offering. --- ### It provides perfect management of posts and interactions, creates detailed analytics - Overall rating: 5/5 - Reviewer: Moran G. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Sprout Social allows us to keep track of our social media pages’ performance. It’s great that Sprout Social simplifies managing all our accounts from the same page, as we can easily allocate space to collect all interactions from a specific page under its own section. Scheduling posts is very easy, as is rescheduling or canceling posts. #### Cons In the case of individual subscriptions, logging into the same account from multiple devices becomes difficult, and may require a new verification or password change. #### Vendor response Thank you for your review! We're so glad to hear that Sprout helps you manage all your posts and interactions, and it's great that you've been able to simplify your workflows as well. I understand that logging into the same account can be frustrating, and I will pass your concerns along to our team! Replied January 2025 --- ### Great tool, very expensive - Overall rating: 5/5 - Reviewer: Emily C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall an awesome tool, however there are less expensive options that do very similar things #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Spout social is a great tool for social media management. There is a lot of versatility for posting and engagement #### Cons This tool is very expensive, and can be hard to justify for smaller businesses #### Vendor response Thank you for your review! We're glad to hear that you see value in the posting and engagement tools. We understand your concerns about pricing and I'll pass these over to our team. Replied January 2025 --- ### Super Charge your Social Media - Overall rating: 4/5 - Reviewer: Nathaly W. - Verified reviewer: Yes - Industry: Utilities - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Definitely enjoyed the user friendliness of the platform and their support was also really great. I enjoyed the smart inboxes, competitors social analysis and scheduler. I would say the platform is easy to get into straight away and is easy to build a fell formed strategy from. Not much else too it. If it wasn't for the cost, I would have definitely gone with this platform and I'm still a little sad that I was not able to use the software just because of price. Definitely a Happy, Easy and Joyful experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Firstly. Sprout is extremely user friendly and simple to use. I honestly really enjoyed that all comments and direct messages from any platform are collected in an inbox for me to respond to as soon as possible and never miss a comment. This was very important to me and something that I could not find on other platforms. I also enjoy the Scheduler, which is important to be but similar to any other scheduler. The competitors analysis of their social media was very enlightening and brought a whole new spin to the game which I also really appreciated! The software has your typical reporting and listening tools, which is also essential. I would say that sprout is very on point when it comes to doing a cohesive social media strategy. Would definitely recommend to anyone who wants One place to take care of all things social media related. #### Cons You can not control any Ad accounts from sprout, but you can engage with boosted posts and ad's once they are live. Hence, sprout will work in compliment with the original ad account. I also struggled with the fact that I was only allowed 10 accounts. We are not an agency but still need more than 10 social accounts. Their price to add accounts asked too much for us to beable to continue with the purchase of the software. We operate in South Africa. So going from Rand to Dollar is quite a big leap. Although the software has many lovely tools, the price just didn't equate for us. The only other tool I can think of which would be missing is SEO in terms of Social. Otherwise Sprout Social pretty much has most tools you would need from a Social Managing platform #### Reasons for choosing Sprout Social Sprout was the the only one with competitors analysis as opposed to SEMrush., but SEMrush is more of an SEO listening tool than a social media management platform. Sprout also had the smart inboxes which were the most helpful to our team in collecting comments and message for quick engagement. Hootsuite was too clunky whilst Sprout was more streamlined and user friendly. Postcron is only a scheduling tool. #### Reasons for switching to Sprout Social Hootsuite was a bit difficult to use in terms of it's user friendliness. It was quite clunky to use as well and we found that we were only using the scheduler. So we were paying a large sum for not actually much. They also didn't seem to have any good support and were lacking in streamlining each part of a social media strategy into one platform. They could definitely be a more powerful tool with some tweaks. --- ### Great tool for various Social media managements - Overall rating: 5/5 - Reviewer: Gloria V. - Verified reviewer: Yes - Industry: E-Learning - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It offers simple navigation which helps a new user to use the platform with ease.And also it helps to manage multiple social media accounts in a single platform so that time consumption is less and high productivity. #### Cons According to me ,social media management tool is inevitable in my work so I chose tools with chrome extension .This tool ofcourse offers extension but it has little glitch.There is a room of improvement else it is wonderful tool for social media marketers . --- ### Sprout gives us a competitive edge. - Overall rating: 4/5 - Reviewer: Virginia O. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Currently, our marketing department is utilizing the Sprout platform for real-time scheduling, planning, and analysis of our social media presence. Sprout has provided my team with advanced insights into brand conversations across multiple digital spaces. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I am thrilled with the significant impact that Sprout's collection of analytic tools has had on our social media operations. In particular, having access to key social media engagement metrics has eliminated the guesswork from our social media strategy by simplifying the measurement of the most critical metrics, providing complete oversight of every social media profile linked to our account, and facilitating quick comparisons between our social media performance and that of our top competitors using historical data filtering. #### Cons Occasionally, I have faced minor challenges when attempting to tag company names and locate users directly from the Sprout interface. This bug has been observed solely while engaging with the LinkedIn social space through Sprout. --- ### Brings part-efficiency and valuable insights into our social media management process. - Overall rating: 4/5 - Reviewer: Yige S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. One of the most important business problems we are solving with Sprout social , is the problem of automating how we share contents to our social media platforms. By using Sprout Social, we are able to gather valuable intelligence about our customers and utilize them to improve our overall social media strategy. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I love Sprout Social's listening feature. This tool allows us to eavesdrop on conversations the public is having about our brand on social media platforms. Being able to tap into these conversations helps us gather valuable intelligence and gain a better understanding of customer sentiments about our products and services. #### Cons One of the biggest drawbacks of Sprout Social is the difficulty I encounter when attempting to publish posts to multiple social media platforms with a single draft. For example, when composing and scheduling posts to our Twitter handle, the enforced word count limit of 280 characters makes it impossible to switch a draft post meant for our Instagram or Facebook pages to be posted on our Twitter handle. This limitation has forced us to compose separate drafts for each social media platform where we have a presence, making the process of sharing content to multiple social platforms very cumbersome. --- ### The Best Social Media Management tool - Overall rating: 5/5 - Reviewer: Kiran S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros 1. Scheduling posts 2. Chatbots 3. Social Listening #### Cons 1. It is quite expensive 2. Add on features costs more than the tool itself. Other than these two sprout social is a great tool to have. #### Reasons for choosing Sprout Social Features #### Reasons for switching to Sprout Social Features --- ### Sprout social – automate all your social networks in one place - Overall rating: 4/5 - Reviewer: Megan G. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered When it comes to publishing, Sprout stands out because it tailors unique settings to each platform. This means I get an immediate alert if an image is the wrong size or if I post it at the optimal time. The reporting features are also very clear and comprehesive, ready to be shared with team members without reformatting. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I've been using Sprout Social for a while now and it's been a good tool for managing our social media presence. The ease with which I can pre-schedule posts and preview them as they will appear natively on each platform is nice. What I find especially helful is the unified dashboard that allows me to view and respond to all comments, tags, and direct messages across multiple social media sites. The Smart Inbox feature is a huge time saver as it eliminates the need to log in to each platform individually. #### Cons A negative point is its cost, compared to other platforms that perform the same function, I consider it expensive, another negative point is the customer service, it is slow and it takes time for them to understand the problem, I think they need better training. --- ### i like Sprout Social all time - Overall rating: 5/5 - Reviewer: Wael I. - Verified reviewer: Yes - Industry: Civic & Social Organization - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered A good human experience characterized by mutual respect between people, respect for freedom of opinion, democracy in dealing and cooperation in solving problems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I liked most about Sprout Social: the ease of handling the application, and the cooperation of technical support when any problems occurred. In addition to being an ideal means of communication #### Cons The thing I like least about Sprout Social is the large number of notifications --- ### Best social media tool for content - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros It is focused on getting the content out and scheduling it. It is also geared towards answering questions from clients. #### Cons It could do a better work on the analitical side --- ### Sprout Social, creates, measures, and analyzes social networks - Overall rating: 4/5 - Reviewer: Cristina M. - Verified reviewer: Yes - Industry: Retail - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered All the tools it has are very useful, the customer service is good and it doesn't take long to respond, it's something remarkable since other similar platforms have very slow customer service. Its interface is intuitive, the menu is simple and the statistics are presented with easy-to-read graphs. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Sprout social It is a platform with many functions you can publish content from social networks, create engagement and above all see a detailed analysis of the statistics of your social networks, Sprout social is a platform that has come a long way, it is a combination of content manager and a tool data intelligence, you can see a clear picture of how your company's social media growth is, the number of fans, likes, comments, and sentiment analysis what it does through comments and certain keywords today with which it determines if it is positive or negative. #### Cons They need to add one of the main social networks, YouTube, many analyzes of all the users who are there are lost. Tik tok in my opinion is not well integrated, it lacks better synchronization with the posts, as well as with Instagram stories. And their prices are expensive compared to other social media management and analytics platforms. #### Reasons for switching to Sprout Social It has better integration, and more tools --- ### One of my go-to SM management tools - Overall rating: 5/5 - Reviewer: Jessi H. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great user interface (I like it much better than Hootsuite's interface). Customer service is superb! Anytime I had any issues with using SproutSocial, their customer service was a chat or email away. Their customer service seems like a very small team of people, but they are very quick to respond and get to a solution. I've used SproutSocial for several different companies, both large and small, and it works great for managing it all. Analytical reports are clean and better than the ones in Hootsuite. My favorite features are the reports, social listing tools (You can see who's interacting with your company or specific keywords you set up) and being able to 'check off' messages or notifications that you have seen or responded to already. In HootSuite, you cannot do this and sometimes messages can be missed. Another favorite feature in the reporting is being able to compare your company page with competitors and see how you stack up agains the competition. Following/unfollowing accounts on Twitter is another great and useful feature. #### Cons There are a couple social networks that cannot be integrated with SproutSocial, and therefore I have to resort to also using Hootsuite. Things like LinkedIn Showcase Pages, Youtube, Vimeo, LinkedIn groups, Facebook groups to name a few cannot be scheduled or automated. SproutSocial covers the larger social media pages you need to manage like Facebook pages and Twitter. Because it cannot schedule at all social networks, I have to do most of my scheduling in Hootsuite. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/sprout-social-profile/reviews/?page=2) --- Sprout Social Reviews, Pros and Cons - 2026 Software Advice