1 million+ businesses helped, Get advice
Home

/

Content Marketing Software

/

Sprout Social vs Superchat

Sprout Social vs Superchat

Get Price Quote
Get Price Quote

Add to Compare

Overall Rating
4.4 (594)
4.8 (278)
Ease-of-Use
4.4 / 5
4.7 / 5
Value for Money
3.9 / 5
4.4 / 5
Customer Support
4.3 / 5
4.9 / 5
Functionality
4.2 / 5
4.6 / 5
Last Review Written
February 1, 2025
January 16, 2025
Pros/Cons
  • Pros

  • The interface is very clean, most tools are easily accessible for every feature available and also, the very stylish and friendly design really improves the user experience, makes it more enjoyable.
  • Sprout is a great social media tool for analytics, engagement, reporting and management. The features are great and their customer service is helpful.
  • I love how the calendar setup works. Also the reporting it offers is so helpful in understanding what content is performing best, as well as providing an easy and beautiful report for clients.
  • Cons

  • It is very confusing and misleading. Before they updated the app, you were able to just click on the names of those who need to approve it.
  • Dashboard can be confusing as there is a lot going on.
  • My point of contact sent me threatening, rude and unnecessary emails while I was in the hospital. I voided my contract before it became effective.
Read all user reviews
  • Pros

  • The overall experience is amazing, we love superchat and it has made our work much easier and faster.
  • I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live.
  • Overall, very good and it's a system we consider to contribute positively to our business.
  • Cons

  • I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself.
  • Currently the missing integrations and automations. But this is currently being published.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
Product Screenshot
N/A
Explore product images
Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

N/A
N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos