CSDP Service Relationship Management Software


Service Relationship Management (SRM©) was designed as a service lifecycle management software solution, which uses its comprehensive functionality to provide the best field service, customer support, and reverse logistics platform to solve client issues and increase customer satisfaction. The theory behind SRM© software is that there is value in maintaining a positive relationship with each customer, and that successful, long-term client relationships can lead to an improved overall bottom line. This system works to improve operational efficiency by providing powerful analytics to evaluate these relationships, as well as the tools needed to bolster and optimize them in the long run.

Based on more than 30 years of experience in service delivery solutions, SRM© provides maximum visibility into company contracts, warranties, and entitlement management. With these tools, custom client agreements can be implemented and organized in a logical fashion, providing the best management tools for each company.

Through the implementation of a closed-loop customer feedback process, SRM© provides the tools necessary to quickly respond to customer feedback and then improve service offerings based upon that feedback. This helps each company address customer concerns, and ensures that short and long-term issues are addressed with the client. Using this method of customer service, customer satisfaction is maximized, and client relationships are ultimately improved. 

SRM© was built to grow with the needs of each company, and offers maximum scalability to provide the best system for each client's needs, no matter the size of the company. In tandem with that flexibility is the software's variety of deployment methods, including hosted and transactional options as well as the ability to provide a locally installed system. It's best suited for companies in the maintenance, manufacturing, or high-tech industries.


CSDP Service Relationship Management - Open call screen
  • CSDP Service Relationship Management - Open call screen
    Open call screen
  • CSDP Service Relationship Management - Dashboard
  • CSDP Service Relationship Management - Schedule board overview menu
    Schedule board overview menu
  • CSDP Service Relationship Management - SRM buddy close subIncident
    SRM buddy close subIncident
  • CSDP Service Relationship Management - SRM buddy incident work overview
    SRM buddy incident work overview
Supported Operating System(s):
Web browser (OS agnostic), Windows 2000

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Shatabdi from Ericsson

June 2018

June 2018

The tool is user friendly but mapping on the VPNs is a challenge.



Product Quality

Customer Support

Value for Money

Product Quality
Value for Money

Best benifit is the availability of all the past data in a single platform.
Believe me it really helps.


UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.


Login issues and bugs are a concern.
Sometimes even when you are logged in the application takes a lot of time to load pages.

Review Source: Capterra