SRM Software

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About SRM Software

Customer Service Delivery Platform's (CSDP) SRM is a hybrid customer relationship management (CRM) solution that helps businesses to automate their customer service and service delivery routines. It provides businesses, professional services for inventory control, knowledge management, field services, time tracking and more. SRM provides users visibility into company contracts, warranties and entitlement management. With these tools, custom client agreements can be implemented and organized, providing the specific management tools for each organization. Additionally, SRM offers businesses tools necessary to respond to customer feedback and then manage service offerings based upon that feedback. This helps organizations to address customer concerns and ensures ...

SRM Software Pricing

licensing fees are available by module

Starting price: 

$40,000.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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SRM Software User Reviews

OVERALL RATING

Showing 1 review

User Profile

Shatabdi

Verified reviewer

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

June 2018

The tool is user friendly but mapping on the VPNs is a challenge.

Best benifit is the availability of all the past data in a single platform. Believe me it really helps.

Pros

UI is good and data is readily available. The tool is user friendly and historical data can be used with ease.

Cons

Login issues and bugs are a concern. Sometimes even when you are logged in the application takes a lot of time to load pages.

Showing 1 review