# Steam-connect Software Reviews, Demo & Pricing - 2026 > Review of Steam-connect Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/steam-connect-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Steam-connect Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/steam-connect-profile/reviews/) # Steam-connect 2026: Benefits, Features & Pricing Wondering if Steam-connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview Steam-connect 4.9 [(9)](https://www.softwareadvice.com/crm/steam-connect-profile/reviews/) Pricing Starting at €99.00 per month ### About Steam-connect Making contact is the beginning of every success story. Good advice, a specific question, service, research or a solution. Human contact is still the best foundation for making new connections and really reaching people. Conversations win or lose customers. There is, of course, nothing more frustrating than having to tell your whole story over and over again. And there is nothing better than being understood immediately and feeling the right connection. We are all used to having conversations through all kinds of channels. The whole day long. These channels and platforms are very diverse and constantly changing. With that in mind, we have developed a future-proof platform that allows you to join whenever and wherever you want. Steam-connect is the customer-contact ecosystem that is winning hearts. A solution where there is complete freedom. Through which (future) channels the conversation also runs. This way, all customer interactions are tracked without losing the storyline. With Steam-connect, every conversation stays on top of steam. This way you can be more attentive, show understanding immediately and offer the right insight. Empathetic and very effective. Steam-connect i... s therefore the ideal source of power for every conversation. All customer contact channels in one solution. With Steam-connect conversation software you keep track of all your contact moments with your customers. All in one interface. This way you will always have a 360-degrees customerview and all your conversations will stay on track. Our conversation software offers you a lot of possibilities. From inbound and outbound telephony, e-mail, chat, SMS, and WhatsApp, to social media such as Twitter and Facebook. You organize all your customer contact in the way that best suits your company. And best of all; you only pay for what you use . Customer contact on all channels: Contact with your customers runs through different channels. And it’s up to you to keep track of all those channels. Fortunately, there is Steam-connect: the complete omnichannel software for all your conversations. From inbound and outbound telephony to social media and live chat: Steam-connect has it all. Customer contact where and when you want: You can use Steam-connect for your customer service software , as well as for webcare, fundraising, market research and appointment scheduling. Steam-connect is a complete hub that allows you to manage your entire contact center, whenever and wherever you want. Steam-connect is cloud-based, so you just take your office with you. For every company with customer contact: A wide range of companies with customer contact use Steam-connect: (external) call centers, customer contact centers, telemarketers, advertisers, support departments and SMEs. And we understand that, because Steam-connect offers everything you need in one system. Wondering if Steam-connect is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Steam-connect User Interface ## Popular Steam-connect Alternatives Main Product Steam-connect 4.9 [(9)](https://www.softwareadvice.com/crm/steam-connect-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.67Value for money - 4.63Customer support - 4.56Functionality Pricing Starting at €99.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4081)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1725)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) 4.5 [(3444)](https://www.softwareadvice.com/crm/freshdesk-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.41Value for money - 4.49Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price ## Steam-connect Pricing and Plans Starting price: €99.00 per month Free Trial Free Version Telephony Suite €99.00 per user, per month Plan includes: - Inbound telephony - Outbound telephony - AI functions - Quality Monitoring - PBX - OpenAPI - Multiple Dialers - Reporting - Dashboarding - Conversation Intelligence Omnichannel Suite €129.00 per user, per month Plan includes: - Inbound telephony - Outbound telephony - Chat - WhatsApp - Email - Contact forms - AI functions - Social Media Integration - SMS - Quality Monitoring Read More Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Steam-connect Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Steam-connect Activity Dashboard Activity Tracking Agent Interface AI Summarization Alerts/Escalation Alerts/Notifications API Auto-Dialer Automated Responses Automated Routing Automatic Call Distribution Autoresponders Blended Call Center Callback Scheduling Call Center Management Call Disposition Call List Management Call Reporting Call Tagging Call Tracking Call Transcription Call Transfer Call Whispering Campaign Management Chatbot Chat/Messaging Collaboration Tools Computer Telephony Integration Contact Database Conversation Intelligence Customer History Customizable Fields Customizable Reports Data Import/Export Data Security Email Management Generative AI Inbound Call Center Inbox Management Interaction Tracking Key Performance Indicators Knowledge Base Management Language Detection Live Chat Manual Dialer Monitoring Multi-Channel Communication Multi-Channel Management Multiple Data Sources Multiple Scripts Outbound Call Center Performance Management Phone Key Input Predictive Dialer Pre-recorded Messages Progressive Dialer Quality Management Real-Time Analytics Real-Time Data Real-Time Monitoring Real-Time Notifications Real-Time Reporting Reporting & Statistics Sentiment Analysis Service Level Agreement (SLA) Management SMS Messaging Social Media Integration Support Ticket Management Survey/Poll Management Surveys & Feedback Task Automation Text to Speech Third-Party Integrations Voice Customization Voice Mail Voice Recognition VoIP VoIP Connection Workforce Management ## Steam-connect User Reviews Overall Rating 4.9 Ratings Breakdown 5 89% 4 11% 3 0% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.6 Functionality 4.6 Andy V. Verified reviewer Human Resources 2-10 employees Used other for less than 6 months Review source Reviewed June 2021 A good option for contact centers 4 I had the opportunity to learn about this tool through a client who we consulted on digital transformation, and I was surprised that he did not choose a more widely used software. I was surprised by the ease of implementation and ease of use, as well as the need for a small learning curve. Ratings Breakdown 5 Ease of use 4 Value for money 3 Customer support 3 Functionality Pros: It is an application that fulfills what it promises, as a user and client advisor who acquired it, I can assure you that I was surprised by the ease of implementation, configuration, learning and use. It is simple and intuitive but has very powerful tools for managing customer contact. Cons: It is a tool that, in my opinion, still lacks maturity, having a little more feedback from customers to adapt it more to their needs. Its ease of implementation and use also impact on a much lighter customization. I am not convinced about the method of payment per day of use. Read More BB Bas B. Verified reviewer Financial Services 51-200 employees Used daily for more than 2 years Review source Reviewed December 2023 Very handy contact center software 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Very customizable, api connected, easy usage Cons: Earlier this year some serious downtime of the telephony service. But lately no problems anymore Vendor Response Thank you very much for your nice review!  Replied December 2023 Read More VR Verified Reviewer Marketing and Advertising 11-50 employees Used monthly for more than 2 years Review source Reviewed July 2024 A fabulous tool 5 Simple, functional and super dynamic, customizable, fair price and the api connection works like a charm Ratings Breakdown 4 Ease of use 5 Functionality Pros: I like how many use cases there are for a single platfotm, almost like an all-in-one CRM and IT platform, but without the need of having several tools opened Cons: The UI/UX is a bit dated, could definitely benefit from a complete overhaul when it comes to the landing page Read More WT Wajahat T. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed July 2021 Very cheap and Afforable 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Good service, affordable and good support. Cons: many things still can be improved but yet still its good Read More JP Justin P. Verified reviewer Veterinary 11-50 employees Used daily for less than 2 years Review source Reviewed November 2021 Steam by codelogic 5 Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: A very impressive and highly functional product, this software is ideal for managing calls and communications Cons: The software takes some getting used to, but with practice becomes very smooth. Read More EÖ Eyüp Ö. Verified reviewer Financial Services Self-Employed Used weekly for less than 6 months Review source Reviewed April 2022 Steam Connect EO 5 Sometimes I need to use the predictive dialer feature while making my calls. I can say that this is the feature that I like the most and most useful for me in this software. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I use and love the predictive dialer feature all the time. Makes my job easier Cons: I don't like its interface very much. It is not much different from other software. They need to work a bit and offer a nicer interface Read More sr sasha r. Verified reviewer Writing and Editing Self-Employed Used monthly for less than 12 months Review source Reviewed December 2022 works great 5 I would recommend it without pause. simple and easy to use. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: it's easy to use and runs properly. no issues downloading or opening. makes me feel like I'm being taken care of. no problems using the program or any of its functions. Cons: nothing has happened to make ME NOT LIKE IT Read More RS Richard S. Verified reviewer Machinery 2-10 employees Used weekly for less than 6 months Review source Reviewed July 2022 Great choice for telephony 5 I used Steam in a call center job I worked for previously, and I was impressed by the reps helpful and friendly attitude during installation. Upon using the software, I was amazed that it could perform so many tasks so easily. It handles call queues with excellent efficiency, and even allows for call recording under the right (and legal) circumstances. A definite recommend to businesses who need telephone services unavailable from their provider. Ratings Breakdown 5 Ease of use 5 Customer support 5 Functionality Pros: The wide range of options available to call center users is staggering. The helpfulness of the representatives that install the software is unprecedented, and other companies should consider taking note. Cons: Sometimes the sheer number of options can be overwhelming, but with the helpful nature of customer support, this particular drawback becomes less of a problem. Read More CD Caio D. Verified reviewer Automotive 2-10 employees Used weekly for less than 6 months Review source Reviewed January 2022 Fácil e demais. 5 Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 5 Functionality Pros: Facilidade de usar, pode ser leigo que consegue usar da melhor forma, utilizando todos os recursos. Cons: Até o momento nenhum contra sobre o aplicativo, estou satisfeito. Vendor Response Hi, You were reviewing Steam, not Steam-connect. This is a completely different product. Could you please remove your review? Replied April 2022 Read More Showing 1 - 9 of 9 Reviews [See All Reviews](https://www.softwareadvice.com/crm/steam-connect-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? Our experts can help you compare Steam-connect with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice