

Strikedeck Software
About Strikedeck
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Strikedeck customer health overview
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Strikedeck User Reviews
OVERALL RATING
Showing 4 reviews
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: GetApp
October 2020
Robust product for CS Management
The sales process was smooth, the demo account helped in understanding.
Pros
Easy to set up within a couple months. Easy to onboard CSMs. The CSM was a good project manager and knew who to pull in for help on the technical side.
Cons
The knowledge base with content and videos is still work in progress. The company is growing and has many integrations but some are also still work in progress. Make sure you do your due diligence when evaluating.
Reasons for choosing Strikedeck
The integrations were robust. The onboarding wouldn't take as long as some of the others, it can stand in more than just salesforce.
Britt
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
March 2021
Very good for smaller orgs, but not an enterprise solution
Pros
Overall, it's easy enough to use and implement and make changes in.
Cons
The major concern I had was multi-language support, and then the level of detail needed to do some of the advanced tiering options we desired (ie, multiple levels of customers with workflows that were conditional)
Anonymous
Company size: 51-200 employees
Time used: More than 2 years
Review Source: Capterra
February 2021
Frustrating to use - not easy to implement, not easy to customize
I would not recommend Strikedeck to anyone UNLESS you are using it for the most basic things like standard health scores.
Pros
I like the ability to create custom customer journeys/journey stages using rules. I like the ability to have weighted health scores. I like being able to set up playbooks that can launch processes and communication automatically.
Cons
Strikedeck is so confusing to use. Things often do not work as they should - the surveys cannot be easily customized, language cannot be easily accommodated. Playbooks cannot be edited once launched and cannot be non-linear. The lack of if/then is incredibly frustrating. Setting up custom rules for journey stages is frustrating. The application is really not user-friendly. Support is getting better and they have a knowledge center now, but it's still incredibly frustrating. Things are sent 'to engineering' and you never hear about them again.
Jonathan
Company size: 51-200 employees
Industry: Civil Engineering
Time used: Less than 6 months
Review Source: Capterra
March 2021
Good for basic features
We were trying to automate some manual processes.
Pros
I like their new knowledge center and the ability to easily submit and track tickets.
Cons
The inability to deviate from anything other than strictly linear playbooks is frustrating. The difficulty of implementing the program is also frustrating and causes many delays.