# icon

> Reviews of SugarCRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SugarCRM is a good fit for you!

Source: https://www.softwareadvice.com/crm/sugarcrm-profile/reviews

---

1 million+ businesses helped. Get advice

Get Free Advice

[Home](https://www.softwareadvice.com/)

/

[CRM Software](https://www.softwareadvice.com/crm/)

/

[SugarCRM](https://www.softwareadvice.com/crm/sugarcrm-profile/)

/

SugarCRM Reviews

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

[Overview](https://www.softwareadvice.com/crm/sugarcrm-profile/)

Reviews

[Alternatives](https://www.softwareadvice.com/crm/sugarcrm-profile/alternatives/)

# SugarCRM Reviews

## Reviews Summary

## Overall Rating

3.8

* * *

## Ratings Breakdown

5

(121)

4

(145)

3

(109)

2

(31)

1

(7)

## Secondary Ratings

Ease-of-use

3.7

Customer Support

3.7

Value for money

3.8

Functionality

3.8

* * *

### Pros

"Good for what you need it for, a simple straightforward Rolodex of contacts/deals."

"I liked the simplicity of the system being that it was easy to understand the level of product you were using."

"One of the points that we like most about Sugar is the possibility of generating any report, all the modules are related to each other, and generating modules to our own needs."

### Cons

"The main downside is that some updates or changes have to go through an outside design team, so things can take longer than expected."

"Also, when updates happen, certain features may not work quite right at first and need some troubleshooting."

"Without this, operational risk is inherently exacerbated and makes staying ahead of version releases critical."

Fast-track your software evaluation

Speak with a CRM software advisor for a free 15-min consultation

Filters

Filter Reviews

[](#product-catalog)

Company Size

-   Self-Employed
    
-   2-10
    
-   11-50
    
-   51-200
    
-   201-500
    
-   501-1,000
    
-   1,001-5,000
    
-   5,001-10,000
    
-   10,000+
    

Time Used

-   Free Trial
    
-   Less than 6 months
    
-   Less than 12 months
    
-   Less than 2 years
    
-   More than 2 years
    

User Rating

-   1 star
    
-   2 stars
    
-   3 stars
    
-   4 stars
    
-   5 stars
    

[Clear](#product-catalog)[Show Results](#)

413 results

Sort by

SugarCRM Reviews, Pros and Cons - 2026 Software Advice