Overall customer rating: Customer rating:
Recommended by: Recommended by:
41% of users
93% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Target customer size: Target customer size:
How it's priced: How it's priced:
Cloud or on-premise deployment: A monthly subscription fee is paid for each user login (minimum of 10 users).
Cloud-based deployment: A monthly or annual subscription fee is paid for each user login; discounts apply for annual subscribers. A free edition with a limited number of applications is also available.
Contract term: Contract term:
Cloud or on-premise deployment: Subscription is renewed annually.
Cloud-based deployment: No contract required.
Upfront costs: Upfront costs:
Additional fees apply for professional setup, configuration and data migration. Custom modules and add-ons can also be purchased from SugarCRM partners. These vary significantly depending on user needs.
Fees apply for professional implementation services provided through a partner. This could include special integrations, customizations and data migration and de-duplication. These costs vary significantly depending on your needs.
Recurring costs: Recurring costs:
Fees apply for phone support with some packages. Also, proactive maintenance services, such as implementation of security patches or bug fixes, can be purchased through partners.
No recurring costs beyond annual or monthly subscription fees.
Channel management: Channel management:
Web self service: Web self service:
Lead opportunity management: Lead opportunity management:
Phone support: Phone support:
Toll-free phone support available 12 hours a day, five days a week is included in the subscription fee for Sugar Enterprise and Sugar Ultimate users. It can be purchased by Sugar Professional users. 24/7 phone support for high-priority cases can also be purchased by Sugar Ultimate users.
24/7 toll-free, worldwide phone support is included in the subscription fee for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
Online case submission: Online case submission:
Unlimited online case submission is included in the subscription fee, though response times vary depending on the package and priority level of the case. Sugar Professional response times range from four hours to two business days; Sugar Enterprise ranges from two hours to one day; Sugar Ultimate ranges from one to four hours.
Online case submission with two-day response time is included for all editions. Faster response time (within 24 hours) is available for “Standard,” “Professional,” “Enterprise” and “CRM Plus” plans.
Online support options: Online support options:
A support portal that houses community forums, live online classes, “hot topic” webinars, a developer blog and certificate programs is included in the subscription fee for all packages. Advanced live online training classes can be purchased.
A help website, knowledge base and community is available to all customers. Access to a customer self-service portal with the ability to track support requests is included with “Professional” and “Enterprise” editions.
“Getting Started” training videos are included in the subscription fee for all packages. Live and online classroom training and admin coaching packages covering configuration topics can be purchased. On-site training is also available for $2,200 per day plus traveling expenses.
A “Getting Started” online catalogue and other training resources, including webinars and online courses, are available for free to all customers.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.