--- title: "SuiteCRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SuiteCRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SuiteCRM is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/suitecrm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [SuiteCRM](https://www.softwareadvice.com/crm/suitecrm-profile/) / SuiteCRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/suitecrm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/suitecrm-profile/alternatives/) # SuiteCRM User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 48 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 3.5/5 - Value for money: 4.8/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 21 reviews (44%) - 4 stars: 18 reviews (38%) - 3 stars: 6 reviews (13%) - 2 stars: 3 reviews (6%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. ### Most mentioned cons - The interface is being updated, but still feels dated compared to other tools. ## SuiteCRM customer reviews Showing reviews 1-25 of 48 (page 1). ### Suite CRM a great upgrade from SugarCRM and a great CRM in general - Overall rating: 4/5 - Reviewer: james m. - Industry: Sports - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far we love the amount of community development that has gone into Suite CRM, and the upgrade to Sugar CRM Community. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Apart from the obvious 'open-source' advantage of SuiteCRM it happens to be a great and fully functional CRM for any type of use. #### Cons I think the overall UX can be a bit more flexible, but I will continue to review the docs regarding UX. I have not ran into any issues as yet to report on. --- ### Effective Customer follow up - Overall rating: 5/5 - Reviewer: RICARDO S. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It really gives you a big value considering a free software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is free and you can modify it to meet your specific needs. #### Cons Sometimes the documentation for troubleshooting is not sufficient. --- ### Nice but buggy - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Biotechnology - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered It is a software that helped us tracking all the customers and deals in the startup period, without losing anything. So thanks suitecrm. When things began to grow, we had to change because too many things were unsupported or not working. But export worked well so we were able to import into another product, odoo, that is by far more stable, and since it is written only in python more robust and with less interdependence on other pieces of software. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The principal advantage is that you can log everything of your sales process: contact name, opportunity, customer, etc. But this is normal for a CRM. Everything is on a db mysql or mariadb that you can dump without problems. #### Cons There are several problems. Many module are buggy, for example the mail module, when you send an e-mail to a customer, he receives the mail apparently from himself; even if it is a two year old problem, it is not solved. So there are many issues opened on github, even extremely important (if you cannot send an e-mail with a CRM is a big problem...) not solved for months or years. The simple imap retrieval from a dovecot server doesn't work. The support is based on volunteers, but many questions don't find an answer. The installation is a bit a mess, because compatibility matrix is not respected everytime, so you have to find the proper mysql/mariadb and php version that works for your operating system (ubuntu in my case). The interface is very old style, which means you waste lot of time for doing things with an UI that doesn't help. --- ### I have been a heavy user and administrator of my SuiteCRM incidence for over 5 years. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Real Estate - Product usage: 3-5 years · daily - Reviewed: July 2018 - Review source details: This review was submitted organically. No incentive was offered And entire suite of CRM capabilities without being nickle-and-dimed for every user or add-on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros Out of the box it is a great program that replicates virtually all of the needed tasks of others CRMs that have monthly user subscriptions. It is also very easy to find programmers to add additional functionality, even if you personally do not know programming. I have been able to add an almost complete company workflow into the software as well as have it connected to other large datasets related to my business. And I own all of the customizations, code and data while not being overly locked into another company's proprietary system. #### Cons The email module is its weak spot and the UI could be improved - although it has come a long way over the past few years. --- ### Pros and Cons of SuiteCRM - Overall rating: 5/5 - Reviewer: Mohit S. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered With zero amount, you can avail many features in SuiteCRM. We are happy to use the functionalities like contact management and the best Email marketing. We can say that the software is flexible enough to complete our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Undoubtedly, SuiteCRM is a vigorous software that can help the business to flourish in the future. The SuiteCRM has some bundles of advantages such as adding Custom fields and of course, it is open-source so we can change something in depth. Frankly speaking, this software is powerful for creating email campaigns and monitoring the campaign. Sounds great! The two of the core features of the SuiteCRM platform is fetching the business reports and building up the Dashboard for the business information. Your search comes to end if you are looking for these functions in CRM software. Just for it! #### Cons Well, sometimes we found the Email module not working properly and if they improve the UI more then it will be a good decision. We also want to entail the Lack of documentation and Support as the con of the SuiteCRM system. This is our personal experience. Also, too much Customization is an issue. Overall, the software is remarkable for sure. --- ### Not user friendly - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Financial Services - Company size: 11-50 employees - Product usage: 1-3 years · weekly - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, if you want a free application that will do the job, then this is it. But first you have to spend all your time learning how to use it, configure it, figure out the bugs, and then say goodbye to the high standards you once held, because the bare essentials will have to be good enough. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros I liked that contacts could be stored, imported and exported with relative ease.I liked that the free open source version is easily available. #### Cons The open source CRM doesn't come with customer support which I sorely needed.Strange issues and bugs kept popping up.Did not suit my needs for email marketing and e-commerce CRM. --- ### Don't break it! - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I like it a lot. I made the mistake of rolling out a highly customized CRM and later had to add functions/features that essentially broke because of my customizations. Something to always consider when rolling out a custom tool. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros This software comes with a lot of features out of the box and there are more you can add on. The Open Source community uses similar platforms that makes troubleshooting with Google much easier. #### Cons It is verry verry customizable. Make sure to take snapshots and notes, the way it interacts with itself on the back-end is extremely specific. --- ### The best open source CRM for SMB - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. CRM systems for Telco and Travel industries #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It has free version that is highly customizable to meet requirements for any industry. Even free, it has updates and security fixes on a regular basis #### Cons Lack of support and documentation for a free version. API needs to be renewed with a modern one. There is no official app for a mobile phones. --- ### Review of SuiteCRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Using SuiteCRM has helped on tracking activities in places of work which I have customised for and even in its usage in the company #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros It's ease of usage and its customisability #### Cons There are some restrictions to it's customisability which limits design options --- ### Open Source, Yet Enterprise Ready - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: 3-5 years · weekly - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've worked with SuiteCRM as a system administrator/user and as a software consultant implementing it for customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Feature packed, with a high degree of parity with commercial CRM systems, but with an open source development structure and LTS update cycle. #### Cons While I admire the commitment to open-source development, the zeal of the marketing emails and project leader sometimes feels a little extreme. I appreciate the passion, it's just a bit much sometimes. This doesn't seem to have a negative impact on the software, though. --- ### Slow and hard to multi task - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Able to put more in depth account information. Easy to use. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Suite CRM has a been an okay software. I like that it has a "change log" so you can see who has made any little change to an account. This comes in handy when management has to dig deep into an issue with notation and wrong account information that was placed on the account. #### Cons This software has always been pretty slow. It can take anywhere from 30 seconds to a minute to pull up account information. Crashes about every other month and requires our IT department to fix it. --- ### THE opensource CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · weekly - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So far so good, I strongly recommend SuiteCRM for small to medium-size companies #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros SuiteCRM is THE opensource CRM to choose from different options out there. I've been using it for a while now and like the capabilities that this CRM offers. I also like that there is a huge community that helps with feedback and sharing their experience #### Cons Sometimes you may feel that you need additional features and even though you'll find some add-ons from vendors you will need to pay for them or they are not what you need and/or you will need to find a developer to help you --- ### Best Open Source Customer Relationship Management - Overall rating: 4/5 - Reviewer: Simran K. - Industry: Computer Software - Company size: 2-10 employees - Product usage: less than 1 year · daily - Reviewed: August 2018 - Review source details: This review was submitted organically. No incentive was offered SuiteCRM Integration features is the best part. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I want integrate Techesperto official SuiteCRM Twilio SMS Service plugin with my SuiteCRM Open Source, As a CRM expert. It is very easy to integrate Twilio bulk sms plugin to my SuiteCRM Platform. During use of Suite, I notice some major pros. Customer self-service Sales portal Flexible workflow Easy to use Easy to Integrate Finance management #### Cons I’m working with SuiteCRM since 3 month. So, I did not found any special type of cons with SuiteCRM Customization, Integration & Migration. Sometime have Implementation code error. --- ### The affordable open source CRM app, originally based on SugarCRM 6.5 Community Edition - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: October 2015 - Review source details: This review was submitted organically. No incentive was offered Pros: * SuiteCRM is developed and managed by Sales Agility a UK based leading global SugarCRM implementation expert, module developer, and hosting provider. * SutieCRM has all the features of SugarCRM Pro, in a free open source AGPL license. * Compatibility with any SugarCRM 6.5 compatible add-on module, hundreds of which are available for purchase on SugarOutfitters. * Install SuiteCRM on any commercial hosting or cloud provider, on a local sever, or in Sales Agility's online managed SuiteCRM hosting service. * Do it yourself customization for your organzation, tailor SuiteCRM with your own custom modules. * Contract with any of thousands of experienced SugarCRM and SuiteCRM developers to create customized modules to provide specific functionality for your organization. * Responsive user interface that automatically adapts to work on any screen size desktop, tablet, and smartphone. * New features are under development and updates are released on a regular basis. * Bugs fixed rather quickly after reporting an issue on the SuiteCRM github repository. * Millions of users, tens of thousands of organizations, and thousands of developers. Cons: * Not yet compatible with SugarCRM 7 modules. Only 6.5 modules are currently compatible. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 --- ### A pleasant surprise! - Overall rating: 5/5 - Reviewer: Leslie C. - Industry: Management Consulting - Product usage: less than 1 year - Reviewed: August 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product has all its modules available and ready at the point of install which means you have access to every feature and functionality straight away. As it is an enterprise product it has powerful capabilities and because it is open source it is all free to use no matter how many users you have. The system covers off everything I would need to track for my customers or prospects, its great having everything in all in the one place which helps drives my sales and marketing. #### Cons The admin panel allows you to customise the look and feel of the system, however to fully customise the software for your own needs you need to have some technical know-how in order to complete the some of the tasks. --- ### Sweet SuiteCRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their website provides an online demo for users so it is easy to use. It is cheaper than salesforce crm. #### Cons This is less popular compared to other CRMs in the market so less people use this. They need to invest in marketing to promote their services. --- ### One of the best Open Source CRM Alternatives - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Being open source not only means it is free to install on your own infrastructure, but it provides a lot of freedom to customize as needed for any business. Even without access to the code, modules can be created from the user interface, and it has complete features for reporting, marketing, support, abd workflow automation, which is still hard to find in many modern alternatives. #### Cons The interface is being updated, but still feels dated compared to other tools. It is very functional tho. Developing custom solutions provides the same challenges as the code depends on some old coding methods, but this is also in constant improvement. --- ### Excellent CRM at $0 cost - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros SuiteCRM has all of the features that most SalesForce users actually use, and a good deal more to boot. Unlike Salesforce, SuiteCRM is free if you install it yourself and run it on your own server. There's no limit to the number of users you can have. Where SuiteCRM shines brightest is in its ability to manage Targets, Leads, Contacts, Accounts, and Opportunities. Customization is easy. You can add your own custom fields to existing Modules - Leads and Contacts are examples of "Modules". You can even create completely new custom Modules. You can create, run, and track campaigns, including automated email campaigns with SuiteCRM. Although setting up your first campaign can be a bit of a challenge, it works quite well. Reporting is another strong suit. You can configure your dashboard to get a quick high-level overview of your sales history and projections, and see what parts of your business are the most profitable. Besides the traditional CRM functionality, SuiteCRM is loaded with other features usually found in ERPs, like Quotes, Contracts, Projects, and much more. #### Cons SuiteCRM includes a Quote, Contract and Invoice feature. Depending on your business, it might be all you need. For my service business, writing custom software to automate businesses, it's cumbersome enough that I don't use it. --- ### About What You'd Expect From A Free CRM - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Public Safety - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: February 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I am the admin of Suite CRM for my work place. Our sales team uses this platform to track leads, opportunities, and to generate quotes and invoices. We have imported our part numbers from Excel. It has allowed us to add custom fields and also allowed us to create custom pdf templates for the quotes. We use Suite CRM every day. We like that it is free and that we can host it in house as opposed to in the cloud. Overall it is easy to use, but not a perfect solution. Only certain fields can be flex related to other fields in other modules, so sometimes certain custom fields do not auto-populate. It does have nice in depth reporting and searching functionality. It has a lot of flexibility to make it work for your own unique business needs. The biggest draw back is lack of support and a ton of bugs in the code of both Suite CRM and the optional modules. A lot of time is spent debugging the platform and we are not programmers so sometimes fixing one bug leads to other bugs or can quickly cripple the system leaving it down for hours while we try to solve the bugs. Because it is such an important part of each call our sales team takes, it is a big deal when the system goes down. Because my main job function is not maintaining the CRM, it also means taking time away from other projects. Overall though; what do you expect for free? We are still satisfied and have been using Suite for several years now because it is free and full of flexible functionalities. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros It's Free Able To Host It On Your Own Server Instead of In The Cloud It's Simple To Use Ability To Create Your Own Modules Lots Of Other Modules Are Available For Free or Paid In The Community These Modules Allow You To Do Just About Anything With This CRM #### Cons Their Support Is Not Very Good - I Have Posted In Their Forums Seeking Support And Never Heard Back They Don't Provide Phone Support For The Free Version There Are A Lot Of Bugs In The Code Sometimes Updates Fix One Bug and Break Another You Have To Know Code To Fix All These Bugs If You Don't Know What You're Doing You Can Mess Up The Code and Cripple The System --- ### SuiteCRM flexible and dependable CRM - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: February 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use SuiteCRM as the central repository for Customer Care. We keep track of all contacts we have with them, planned and complete. This is an essential hub for our team to make sure that any contacts with customers are well-informed, including the latest communications that have happened. Emails flow into and out of SuiteCRM, so those streams are included, along with the Calls, Tasks, Campaigns, etc. SuiteCRM also connects with our sales automation platform (Act-On) so that leads can be followed up on, making the Customer Journey visible within one place. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros SuiteCRM allows us to add custom fields and change practically every screen and view, as well as data exports. This is critical as we refine our processes and change direction, we are able to reflect those changes in the CRM that we are using. Because of its Open Source foundation, we can change things pretty deeply, if we choose to. #### Cons There are sometimes slowdowns that make for a bit of "click and wait" syndrome. These have usually resolved themselves; in some cases we've had to have our sysadmin dig in and adjust some things to speed it back up. --- ### Simple and Effective - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We work everyday with the CRM (I can't imagine to work without) all the departments: Sales - Customer Care - Administration find their info and help to keep the data up to date. Collecting data a tacking activities help us to create a richer and richer database. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It's easy to use and to customize. We've adapted to some of our internal processes and at the same time we adapted some processes to the SuiteCRM way. Has a a lot of features and some new one are released frequently enough. As an Open Source project is easy to integrate with other platform. Ii love the "no license" approach because I can't think of a CRM solution not to be used by all the peopple in a company. #### Cons Community support is not always very quick, but is part of the game. Some integrations (Google calendar) are still not completely working well. --- ### Drop in Replacement for Similar CRMs with Both Open Source and SaaS Versions - Overall rating: 4/5 - Reviewer: Vernessa T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: 3-5 years · weekly - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Contact management, email marketing, calendaring, and integrated phone call followup. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Without going feature by feature I think it's fair to say SuiteCRM is a drop-in replacement for popular open source and SaaS CRM (customer relationship management) applications. I use the open source community version on an in-house server for internal operations. I've also set it up for a young non-profit organization to manage constituent, board and funder relationships. The software is popular enough that it is included in the group of softwares that can be automatically installed on a hosting account. I'm happy that the developers update it on a regular schedule as well as pay close attention to bugs that crop up. #### Cons SuiteCRM is not as polished or aesthetically pleasing as some of the others in this space. Feature for feature it's a good alternative but many of the features either lack intuitiveness or depth or ease of use. They feel rushed and would do better with maturation. --- ### Great open-source CRM till date... - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with SuitCRM is amazing. I am using it for more than three years and found it really effective and helpful CRM. I am using it to create campaigns, track emails, fetching reports and creating the dashboard for the information. After using this CRM now I ensure that my data and information is now secure. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I like SuitCRM's simple design and easy to use user interface. I like this very much because operating SuitCRM is very easy. SuitCRM is fast, reliable and secure CRM and this is something I like the most about this amazing CRM. #### Cons There is one thing that I want to highlight that I dislike about it which is sometimes when I wish to fetch large size reports from this CRM, it gets stuck sometimes but overall I am very happy with its performance. --- ### Good option for basic CRM capabilities - Overall rating: 5/5 - Reviewer: Bryan H. - Industry: E-Learning - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: May 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros SuiteCRM is low cost and provides some features that are helpful. This CRM has features like campaigns and the flexibility to modify or add other features. #### Cons It is very limited out of the box on what can be done. The Automation engine is very limited and can be hard to use. We have found that it is hard to use at times. --- ### SuiteCRM is the only way to go for full-blown CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Fantastic experience since the software was 'forked' from the SugarCRM Community Edition 3-4 years ago. Sales Agilty who are the driving force behind SuiteCRM have really taken it by the scruff of the neck and turned it into something that can compete head on with cloud-based or enterprise CRM systems. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. open source 2. so no per user per month fees 3. customisable. Either using the Module Builder or via bespoke customisation 4. easy to integrate with other systems using tools like Zapier or by doing bespoke work 5. that I can take my time rolling it out across my business as there are no massive 'software investments' to make #### Cons Nothing. We love using it and use it EVERY SINGLE DAY. It is one of only three 'line of business' applications in my business. ---