Sunbird DCIM Software


Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities. Core users of the software are IT professionals and data center facility managers. The key features of Sunbird DCIM are asset, capacity, connectivity, change, energy and environmental management.

Sunbird DCIM allows customers to manage their data centers with attention paid to constantly changing business needs. It provides data center optimization that also increases the lifecycle of physical assets.

The asset management module provides a real-time view of the components of the data center, which can include servers, storage, patch panels and networking equipment. The centralized database features all connection and capacity information and allows users to monitor resource usage. Sunbird DCIM also offers custom dashboards and workflow automation tools.

Sunbird DCIM is available on a monthly subscription basis that includes support through an online knowledge base, tutorials and live chat.



47 Reviews of Sunbird DCIM

Overall rating

4.68 / 5 stars

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Showing 1 - 20 of 47 reviews

January 2019

Greg from Delta Dental of Michigan

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Sunbird dcTracks/PowerIQ: Great products and ease of use with excellent support

The overall experience has been great. In many implementations with software and other DCIM providers this has by far been the best experience we have had. The support is quick and direct, usually solving issues and answering questions on the first contact and typically in the same day. The team members providing instruction in remote sessions were knowledgeable and took the time to make sure we understood the functionality and how to repeat it. The product is great and fits all of our requirements; where there was not a direct process for an integration with other tools, the Sunbird team was quick to assist. The Sunbird software is easy to use, integrates with other products easily and the GUI is very clean. After demonstrations and comparison to 6 other competitors, Sunbird products stood out well above the rest.

Pros

What we like most about Sunbird's DCIM solution is the integration between dcTracks and PowerIQ along with the great features, detailed user interface and ease of use. The software is setup in a way that is very intuitive to use and just as easy to implement from image to production use. The implementation/proof of concept team was great to work with. The weekly sessions made sure we were able to achieve all our requirements and not only assisted in setting up the software but showed the team how accomplish the tasks on our own so that we could replicate and update our data as needed.

Cons

At this point there is not much that we dislike about the software. It contains all the features and ease of use we expected; and more. We would like an additional feature for integration with server cabinet door locks to see the status; if they were open/closed and who accessed the rack based on badge. The way the integration currently works is to send an alert when triggered but doesn't fully meet what we would like to accomplish.

January 2019

Michael from AT&T

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

Lab Testing

It lets me control the power intake and out put in my labs.

Pros

It lets me get a better view of what my equipment is doing and what I need to change in my power requirements.

Cons

I haven't found anything yet that I don't like.

December 2018

francesco from mathworks

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

an happy customer.

I am fine with it.

Pros

the 3D view
the technical support is excellent

Cons

I am still in a learning curve and I have never used a more detailed software like dcTrack. it is not easy until you learnt it enough.

December 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Sunbird Software Serves us Well

With Sunbird DcTrack we are able to build and maintain an up-to-date inventory of our data hall equipment. PowerIQ enables us to monitor and quickly respond to alerts and alarms requiring attention and intervention. Both products integrate with our LDAP/AD directory services for centralized domain management. Excellent products supported with knowledgeable technical expertise.

Pros

The software functions work as expected. Any product issues reported are responded to quickly. Technical support personnel know the product and are professional in their correspondence. They follow up to ensure we are satisfied with the fixes. The products are easy to use and the tutorials are outstanding.

Cons

As far as what I like the least about the software, I would be hard pressed to find something of significance.

December 2018

Arnaud from Telecommunications

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Easy to use

I'm based in France, and if i need hard support, i need to contact USA support. Because of the time difference, i hava to wait to the afternon to have some answers end the same for them but, finally, all the issues has been solved.

Pros

The best of this software is the dashboard, that you can see all the informations about your business in real time. and you can personalize it !

Cons

If you don't receive any official learning about the software it's long to know all the things about the software.

December 2018

OLIVIER from AG2R LA MONDIALE

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Good product

We currently manage 2 rooms representing about 120 bays. The settlement of DCIM has been facilitated for the functions of imports (. xls) by mass - 1300 Items

Pros

DcTrack integrates a very useful worflow for proximity gestures especially for outsourced Datacenter managed by an external stakeholder

Cons

The creation of the models is tedious especially for the placement of the ports

December 2018

Georg from Daimler AG

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2018

Quick resource overview

very good overview of resource utilization good planning tool

Pros

easy to handle
intuitive
good monitoring

Cons

Some data in monitoring cannot be used for a report.
graphics in reports for management are missing or are only possible via detours

November 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Caretech Solutions Inc.

As a remote datacenter manager, it is invaluable to have a visual readout of our assets, and easily be able to determine and display capacity. As a Shared Services provider, we can easily demonstrate to existing customers where their racks are located, how populated they are, etc. This is also useful in sales initiatives; having a 3-D graph of racks with available capacity (one of the vendor-provided reports) makes the salesman's job easier.

Pros

I like the fact that it can be as high-level, or granulated as you like. I initially started with "where are my racks and what's in them" usage, easily generating 3-d visuals, and exporting .csv and .pdf reports. Using the built-in import and export tools, I've been able to add entries for power whips (and associate them with racks), and populate chassis with individual blades. Next steps will be to update network information for devices, again, with the easy import tools.

Cons

The models library sometimes lacks the specific Make, Model, etc. of a device I'm adding, so I'll have to use a similar one, or define a generic one. Sunbird has a mechanism to submit model addition requests.

November 2018

Bruce from MathWorks

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

November 2018

Sunbird DCIM review-TMW

Overall experience in working with Sunbird has been excellent. The support teams are always responsive and your first line of defense seems to have easy access to next level engineers which is rare to see however is a huge plus to us when we have problems to deal with. In some cases however, the first level of support clearly does not know a portion of the product and the case needs to be immediately dumped to engineers. Case in point is the rollout of VM Manager integration in version 6.x. As soon as it came out, we started using it and immediately ran into problems of which first level support had not even seen the new enhancement.

Pros

Ease of workflow. Simple and intuitive and my team has been able to quickly pickup the process of using it with little direction. We appreciate Sunbird taking responsibility for maintaining a catalog of assets. We love the 3D visualization aspect and that we can spin the cabinet around and isolate cabinets.

Cons

The visualization maps are really rough to look at and often look like a high school drafting project from the 80's. I can create beautiful looking maps in Visio but importing them from Visio to a cad file, then importing them into dcTrack looks like garbage. Even using straight cad files could use improvement.

October 2018

Hector from Lord Abbett

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Where was sunbird 15 years a go

I love it and customer service is grate

Pros

The 3D and how east it is to load servers on to rack

Cons

I have nothing bad to say about the software

October 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

October 2018

It is easy to deploy

Pros

Without reading user manual, I was able to build the database quickly.

Cons

Easy to use. The pre-configured dashboards are useful and it is good to start using the software very quickly.

October 2018

Lars from METRO | NOM

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

An awsome toolbox created by awsome people

Hard to get started in this tool but when you have the clue it is fantastic. BUT every manager who decides to have this tool should have in mind that this tool needs People and time to get it started and when it has started you may be Need a bit more time to Keep it running. We have learned so much concerning our own workflows in our datacenters and in my eyes it works great and I wouldn't change it for another DCIM tool, anyway. It worth every second and every cent we have spent on it and are still doing.

Pros

The deeper you dive into the dcTrack universe the bigger it seems to grow.
If you have internalised your own processes, this tool is indispensable for the administration of your own datacenters and each Piece of hardware built-in there.

Cons

Sometime I wish the tool could be cut down to our specific Needs but then we would have to ask ourselves what these needs are.
The complexity of the tool, which is of course just an image of reality, sometimes makes it difficult to start with it.

September 2018

Scott from Lord Abbett

Company Size: 501-1,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sunbird DCIM - Great software, Great service

Going from Excel spreadsheets to using Sunbird is awesome. We are now able to produce the required reports in minutes as opposed to hours. We are newer users of Sunbird but I am very happy we made the decision to work with them.

Pros

The software is very compact and even with a small learning curve easy to use. We installed Sunbird according to the provided instructions and performance has been great.

Best support I have seen in a long while for any software we use. You call or email and are instantly contacted back. People are very helpful even after talking to them multiple times a day.

Cons

The nature if DCIM software is very tedious and that is not a shot at Sunbird because it would be the same with any of the software you can buy.

September 2018

Miguel from FIS

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Sunbird DCIM Review

We are able to make quick search for our Hardware inventory and the overall costs around it. We are able to Power Manage our Rack as well as to provide the necessary details of our environment to our Financial dept.

Pros

Easy to Configure, Great Customer Support.

Cons

The Map configuration is a little difficult to achieve out of the box

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Sunbird DCIM Product & Service Review 2018

I’ve been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I’m so impressed with Sunbird I would even consider a position with them.

Pros

Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

Cons

N/A - haven't found anything bad within the tool

July 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Really easy to entry and collect data

An overview of all data centers and the components used there at a glance.

Pros

The possibility to import many devices, connections, racks and power connections via bulk import.
The spatial representation, the details at the rack view and the possibility to look at every single device.

Cons

If you have created a device provisionally which belongs to the group Network and you later select the right device and it belongs to the group Standard device, you cannot simply change it. So if you have a device from the network group you can only exchange it for another device from the network group.

July 2018

John from Promedica Health Systems

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

Much better than our former product, Nlyte - don't buy that....

Pros

Customer Support has awesome response time. dctrack and power iq are laid out in a logical way and just work

Cons

Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.

July 2018

Andrew from Paddy Power Betfair

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

After our "Proof of Concept" of Sunbird, we found this tool extremely flexible, and easy to use.

Very easy to use.

Pros

Any part of it can be completely customised to suit your needs, especially aspects such as the Dashboards in both dcTrack and PowerIQ. This provides us with great levels of detail and monitoring of our Data Centres.

Cons

We had certain "Workarounds" in place, in particular cabling between devices, compared to our original DCIM tool. But as mentioned above, Sunbird Support are very helpful. If you need something changed, then a Feature Request can be raised so Sunbird can look at adapting the tool.

July 2018

Herzel from Alexandr Schneider

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Designing a new server room for customers and maintenance.

Pros

The software is easy to use, the information is accessible and clear.
Minimal mouse clicks.
Detailed reports

Cons

Almost nothing.
Software that is improved with each update.
Always add and improve.
Disadvantages corrected in new releases.

July 2018

Fritz from dcimap Data Center Consulting GmbH

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Sunbird's software solutions are innovative and intuitive to use. A number of important functions ar

Excellent overview, timely warning, optimal reports - and all with little effort!

Pros

All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

Cons

In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).