Sunbird DCIM software


33 reviews(4.5/5)
33 reviews(4.5/5)

Sunbird DCIM is a cloud-based IT asset management and data center infrastructure management (DCIM) solution for businesses of all sizes. It serves various industries, including healthcare, finance, industrial, technology and utilities. Core users of the software are IT professionals and data center facility managers. The key features of Sunbird DCIM are asset, capacity, connectivity, change, energy and environmental management.

Sunbird DCIM allows customers to manage their data centers with attention paid to constantly changing business needs. It provides data center optimization that also increases the lifecycle of physical assets.

The asset management module provides a real-time view of the components of the data center, which can include servers, storage, patch panels and networking equipment. The centralized database features all connection and capacity information and allows users to monitor resource usage. Sunbird DCIM also offers custom dashboards and workflow automation tools.

Sunbird DCIM is available on a monthly subscription basis that includes support through an online knowledge base, tutorials and live chat.

Supported Operating System(s):
Web browser (OS agnostic)

33 Reviews of Sunbird DCIM

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  • Verified Reviewer

    Number of employees: 1,001-5,000 employees

    August 2018

    Sunbird DCIM Product & Service Review 2018

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I’ve been a customer of the Sunbird product DcTrack for over 7+ years originally on the team to evaluate a DCIM product for our company. The DcTrack product hands down fit our needs the Sunbird team jumped through hoops at our every request. Sunbird meet our needs and assisted with every part of the installation to migrating our existing data into the tool. Over the last 7+ years we have requested enhancements to the tool which were accepted and implemented no questions asked. The support staff is second to none at times we required 24x7 support never an issue Sunbird is there. I’m so impressed with Sunbird I would even consider a position with them.

    Pros

    Ease of use and navigation within the tool. The screens flow with all the information needed to perform any task.

    Cons

    N/A - haven't found anything bad within the tool

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Really easy to entry and collect data

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    An overview of all data centers and the components used there at a glance.

    Pros

    The possibility to import many devices, connections, racks and power connections via bulk import.
    The spatial representation, the details at the rack view and the possibility to look at every single device.

    Cons

    If you have created a device provisionally which belongs to the group Network and you later select the right device and it belongs to the group Standard device, you cannot simply change it. So if you have a device from the network group you can only exchange it for another device from the network group.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • John from Promedica Health Systems

    July 2018

    Much better than our former product, Nlyte - don't buy that....

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Customer Support has awesome response time. dctrack and power iq are laid out in a logical way and just work

    Cons

    Would like to be able to "tweak" and handle more custom configuration, but the out of the box stuff is really pretty good.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Andrew from Paddy Power Betfair

    July 2018

    After our "Proof of Concept" of Sunbird, we found this tool extremely flexible, and easy to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use.

    Pros

    Any part of it can be completely customised to suit your needs, especially aspects such as the Dashboards in both dcTrack and PowerIQ. This provides us with great levels of detail and monitoring of our Data Centres.

    Cons

    We had certain "Workarounds" in place, in particular cabling between devices, compared to our original DCIM tool. But as mentioned above, Sunbird Support are very helpful. If you need something changed, then a Feature Request can be raised so Sunbird can look at adapting the tool.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Herzel from Alexandr Schneider

    Number of employees: 51-200 employees

    July 2018

    Designing a new server room for customers and maintenance.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is easy to use, the information is accessible and clear.
    Minimal mouse clicks.
    Detailed reports

    Cons

    Almost nothing.
    Software that is improved with each update.
    Always add and improve.
    Disadvantages corrected in new releases.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Fritz from dcimap Data Center Consulting GmbH

    Number of employees: 2-10 employees

    July 2018

    Sunbird's software solutions are innovative and intuitive to use. A number of important functions ar

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent overview, timely warning, optimal reports - and all with little effort!

    Pros

    All in all a convincing offer. Product, licensing model, price, service, etc. convince in comparison with other solutions.

    Cons

    In the case of dcTrack, the licensing model for PCs should be extended in order to be able to map office units (PC, Printer, etc.) with the software beyond the data center (Racks/Cabinets).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Brian from DSV

    June 2018

    World class support and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been in full control of all our datacenters word wide

    Pros

    The easy way to build our datacenters into dcTrack and the huge difference from spreadsheets to dcTrack. Provides a quick overview as well as being able to produce reports to several departments

    Cons

    Models library could be more correct and updated more often not only once a month. More pic to the 3D view.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    June 2018

    Well developed infrastructure management tool!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very powerful tool for analytics and device management. We love using it to track power consumption per device and temperature/humidity in our data centers.

    Cons

    It took a while to get it configured and working the way we wanted it, but Sunbird was there to help us every step of the way and make sure we got the most out of their product.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from Comcast

    Number of employees: 10,000+ employees

    April 2018

    Great tool for place and power planning, documentation of assets, data and power connections

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Use it daily to document Data Center Power. Previously used it to document Data Center cabinets, assets, data and power connections, structured cabling. It is our source of truth for what's in the Data Centers and monitoring tool for temperature issues

    Pros

    dcTrack is easy to use in that setting it up to model a data center follows the physical process of actually setting up a data center. Using it to maintain documentation of assets' placement, data and power connections is easy and logical. It also provides for great monitoring of power utilization and temperature/humidity with its integration with Power IQ. And the customer support is excellent! You are treated like a partner.

    Cons

    dcTrack is mostly web-based but part of the functionality remains in an application called Classic View. This functionality is being migrated piece by piece, and a lot of it is accessible now from the web client. We look forward to the day when we no longer need to use Classic View as it is quite slow and it cannot be re-sized to see all of it at once without scrolling.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dennis from Lockheed Martin

    Number of employees: 10,000+ employees

    April 2018

    I'm excited to get to work everyday because I know I'm going to be working with DC Track!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The capability to utilize a single database to not only manage our data center racked assets but to also integrate with our incident and change management tool.

    Pros

    The support from Sunbird is beyond excellent. They're very quick to respond to inquiries and are always willing to provide whatever help we need.
    The 3D visualization is awesome and uploading asset details is easy. I especially like the custom fields feature because I can add data unique to our data center.

    Cons

    Would like the capability to create drop-down select lists that auto-fill additional/relative fields such as Systems Administrator name and the contact information (email, desk/cell phone and manager details).

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Jason from Nu Skin

    Number of employees: 5,001-10,000 employees

    August 2017

    Sunbird allows me to keep an eye on the status of my systems.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to easily view the power and climate status of all my PDU's.

    Pros

    Power IQ is very easy to use and quickly shows all desired data. The web page is very easy to setup and manage. Once the hardware is in place configuring the data on the network is easy to view and report on.

    Cons

    The look is very basic. I would like to see more new age view. The graphics are very early internet. This does not diminish the functionality of the software, it just looks clunky.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dave from Comcast

    Number of employees: 10,000+ employees

    June 2017

    Deploying devices is so much easier to preform with 100% accuracy.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It organizes and centralizes information and it greatly aids in MACD

    Pros

    The many visualizations such as device, cabinet and floor plan (including 3D) are quite valuable to me. With the cabinet views, I can 'see' the best areas to place equipment within a cabinet without the need to be physically on site. Device views allows me to 'show' Installers where exactly the various device ports are located so they connect data cables correctly. The floor plan allows me to estimate distances so I can order cables of proper length. All of these views are invaluable to me since I support remote data centers.

    Cons

    That I still need to access Classic View to preform some functions. To be able to access data panel port information from the GUI is great and I cannot wait for functions like Lists and Connectors are moved there too.

    Review Source: Capterra
  • Tony from Dow Jones

    Number of employees: 1,001-5,000 employees

    June 2017

    Sunbird DCIM products are user friendly and very scalable for large or small datacenter deployments!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    we were able to do precise monthly charge-backs to clients for colocation services which was crucial to the client agreement. We have nice historical views of power usage as well for all our sites using intelligent rack PDU's and we even connected the DCIM to our power and cooling infrastructure for alert monitoring benefits. Don't have many cons, we've used the product for a few years now and it's a stable and reliable tool for our datacenter management team.

    Pros

    pricing was clear cut and scaled easily with license packs as needed. The tools are very intuitive and user friendly. We were up and running, tracking power in a few days.

    Review Source: Capterra
  • Antonio from CDK Global

    Number of employees: 1,001-5,000 employees

    June 2017

    Great Software, excellent support team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ease of use, every new version is better than the last. support team help is great. the functionality between my devices (pdu's, crac unit's, Temperature sensors) is outstanding.

    Review Source: Capterra
  • Mike from Hennepin County IT

    Number of employees: 1,001-5,000 employees

    June 2017

    Easy to get reports and see overall health of the data center in one page.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Get the ease of knowing how our data center is running at a glance. Can keep track of assets through out the organization without having to physically going to each asset.

    Pros

    Can set up and change settings easily without a lot of going back and forth through screens, which I had to do with other DCIM tools. Easy to navigate for the end user without needing a lot of training.

    Cons

    Depending on the manufacturer of an add on device I needed to purchase another interface to allow this to read the power.

    Review Source: Capterra
  • Gregory from US Capitol Police

    Number of employees: 1,001-5,000 employees

    June 2017

    6 years of work with dcTrack & PowerIQ

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    24x7 managing both our Data Centers. Received on time a power, connectivity, humidity and water alarms. Produced a great reports.

    Cons

    dcTrack Classic View can't open a full screen view. It could be a great to have a full vision of the dcTrack configuration

    Review Source: Capterra
  • Joseph from Storm Prediction Center

    Number of employees: 11-50 employees

    June 2017

    The product is extremely useful when trying to determine overall facility power consumption.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Being a High Impact FISMA IT system we are required to have automated mechanisms in place for all aspects of the system to include infrastructure. The power requirement has been satisfied.

    Pros

    I've found it very easy to configure and use. Setup was a breeze out of the box and any local shortcomings were easily rectified by tech support.

    Cons

    Reporting capabilities are somewhat limited. I had trouble initially setting up the reports and would have liked the output to be a little more granular.

    Review Source: Capterra
  • Jason from Nu Skin

    Number of employees: 5,001-10,000 employees

    June 2017

    Sunbird DCIM software is easy to use and easy to read.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been able to easily keep an eye on all power, temperature, and humidity statuses for all my hardware locations. I have about 300 units that monitor areas all over the city.

    Pros

    I like the web interface most of all. It is very easy to use and it displays the data in a clear manor. the web interface allows for quick manipulation of data and dashboards.

    Cons

    the look of the web page is a little old school. It does not compromise any of the data, however, I would like to see something a little more trendy. This and several Java issues have been slightly disappointing.

    Review Source: Capterra
  • Kevin from Raritan

    May 2017

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Its vendor agnostic and awesome! They are very easy to work with. Definitely worth a look!!!!!!!!!

    Cons

    None. There are no cons that I think of, which is great!. I am a happy customer all around!!!!!!!!

    Review Source: Capterra
  • Scott from withheld

    July 2016

    PowerIQ DCIM - the foundation of any top tier data center

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PowerIQ from Sunbird (formerly Raritan) has become a staple in our Data Center Management. We depend on it daily. We've been using this powerhouse for about a decade now with zero regrets. Unmatched features from the most innovative hardware/software company I've had the pleasure of dealing with will help you rest easy while your data center purrs like a happy cat.

    Pros

    It started off ahead of the pack, and it's stayed there with consistent updates from (wait for it) FEEDBACK FROM USERS. I love that. It's not a shiny ball that turns out to be an empty shell once you buy it. This stuff works.

    Cons

    The initial setup can be daunting, but this isn't 1990 anymore and we aren't rookies. Read the manual and install the product like a boss.

    Review Source: Capterra
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