Suptask

RATING:

4.70

(10)

What is Suptask?

Internal team-to-team ticketing closely aligned to your teams on Slack. Your conversations and messages are the tickets, providing a structured ticketing process where your teams are today. Engineering, DevOps, and other teams can easily handle escalations and collaborate closely to solve tickets together. No need to force users to a traditional ticketing system. Align Suptask where your users are today, on Slack, and empower the existing conve...

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How much doesSuptask Cost?

Price starts from $18.00 per month

- Aligned with your team and organization. - No limits on the number of agents. - Use as much as you want. - Priced for the amount of tic... read more

Free trial: unavailable

Free version: available

What Features doesSuptask offer?

Top Suptask features and user ratings for each are:

Support Ticket Management

4.9

(9)

Support Ticket Tracking

What Deployment Options doesSuptask offer?

Suptask offers the following deployment options:

Cloud, SaaS, Web-Based

Suptask does not offer:

Windows (Desktop)
Chromebook (Desktop)
iPhone (Mobile)
Mac (Desktop)
Linux (Desktop)
Android (Mobile)
iPad (Mobile)
Windows (On-Premise)
Linux (On-Premise)

Suptask Reviews

Overall Rating

4.70

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for Suptask

1 - 10 of 10 Reviews

Erik

51-200 employees

Information Technology and Services

Less than 12 months

Review Source: Capterra

Reviewed September 2021

Game changer for modern ticketing processes

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process. Suptask team was very helpful and supportive during the implementation.

PROS

They way it impacts our teams to work closely together is great. By having the ticket process completely on Slack we remove steps that impact the resolution time against our customers. We have improved response times for our Support with 4x from when we deployed Suptask. It enables teams to work closely together in an efficient ticketing process.

CONS

It takes some time to get used to this new process. You can call it a new generation of ticketing management as its not to be compared with traditional ticketing systems.

Reason for choosing Suptask

Fully aligned with Slack, great pricing model for our organization and well adopted to our team processes.

Reasons for switching to Suptask

We tried Halp for some time but did not really like their pricing model and the way you had to use the Web UI for some tasks. Suptask is all-in Slack which is a good fit for us.

Emil

11-50 employees

Insurance

Less than 12 months

Review Source: Capterra

Reviewed October 2021

Tickethandling with ease

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present.

PROS

The ticket functionality is very easy to use and easy to get going with our internal business processes. It is easy to get started and clear how to set things up so that we get the required ticket flow.

CONS

I would like to have brighter colors in the UI, or an option to select it.

Reason for choosing Suptask

Pricing & functionality

Reasons for switching to Suptask

Better pricing structure and far simpler to use.

Rikard

51-200 employees

Financial Services

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2021

Easy ticketing system

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed.

PROS

It's an easy product to use, which means that everyone can get used to it. It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple.

CONS

For me it can be a bit overwhelming with all features that exists, but we use it for a very simple scenario which is to create tickets and make sure they gets done in time.

Alexander

11-50 employees

E-Learning

Review Source: Capterra

Reviewed December 2021

Internal support ticketing with Slack

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

Sufficient to track internal tasks using Slack

CONS

Chat UI is not 100% custom, but this limitation is understandable

Reason for choosing Suptask

Suptask price model doesn't limit the amount of users even on the free plan.

Lina

201-500 employees

Commercial Real Estate

Less than 12 months

Review Source: Capterra

Reviewed October 2021

Enabling cooperations

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

It has been great, they helped me get started with the first teams here and the product fulfills our needs

PROS

It took us from having silos between our teams to getting engaged teams that worked closely together on solving issues. We directly got an ROI in relation to faster resolution times against our customers.

CONS

It is a new kind of product and people needs to learn how it is used compared to older products in the same market.

Dan

11-50 employees

Staffing and Recruiting

Less than 12 months

Review Source: Capterra

Reviewed November 2021

Recruiter

OVERALL RATING

5.0

EASE OF USE

4.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

Very happy! We use a lot of task assignments daily so it is very useful to have a well functioning option.

PROS

Integration was very easy! We’ve used it for a while so the product has improved. Some ease of use improvements lately helmed a lot!

CONS

Customization in terms of coloring, I’d like to have more options in terms of that.

Reason for choosing Suptask

Implementation, overall look and general feel of the product.

Jonas

201-500 employees

Information Technology and Services

Less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

Reviewed December 2021

Ticket resolution made easy

OVERALL RATING

4.0

EASE OF USE

4.0

CUSTOMER SUPPORT

4.0

FUNCTIONALITY

5.0

We solve the problem that one ticket from the customer can easily end up as several tickets internally. This is what we solve with Suptask

PROS

The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are. We can easily reference tickets in another system and make sure we have the overview of the whole problem.

CONS

The onboarding could be a bit more straight forward, since we're not used to handle tickets in slack it would be good with some more information on how it works - maybe even setup everything for us. The struggle in the beginning was to figure out how we should setup the channels for the tickets

Alexander

201-500 employees

Financial Services

Less than 6 months

Review Source: Capterra

Reviewed November 2021

Faster resolution time

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

It’s improved our overall teamwork because of how connectable it is. Increased our resolution times so only have good things to say. Very happy using suptask on a daily basis.

PROS

Makes it so much easier for us since it’s slack native. Big plus with conversational ticketing. Happy clients!

CONS

All good so far so don’t really have anything bad to say

Joel

10,000+ employees

Banking

Less than 6 months

Review Source: Capterra

Reviewed December 2021

Great product!

OVERALL RATING

5.0

EASE OF USE

5.0

VALUE FOR MONEY

5.0

CUSTOMER SUPPORT

5.0

FUNCTIONALITY

5.0

PROS

It improved response times significantly. We finally got teams to co-op better. In a large organisation it is vital that divisions are able to work seamless between eachother and this tool has made it a lot easier and efficient!

CONS

As with all new software implementations there is a learning period for the employees

Alexander

51-200 employees

Hospitality

Review Source: Capterra

Reviewed November 2021

Very nice feature

OVERALL RATING

4.0

EASE OF USE

5.0

VALUE FOR MONEY

4.0

FUNCTIONALITY

4.0

PROS

Easy to implement in our current processes.

CONS

Pricing alternatives for less frequent users