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Surfly

Surfly

RATING:

4.7

(13)
Overview
Reviews
Alternatives

About Surfly

Surfly provides co-browsing and collaboration technology that lets you upgrade any conversation, from any channel as if you are sitting side-by-side. Co-browsing session instantly begins in a browser window using a link or clicking a button. Main features of this platform include screen sharing, multi-person voice and video chat, action logs, single sign-on, file sharing, and collaborative document annotation and editing. Surfly can also be easily customised to fit any customer experience flow. You can launch co-browsing sessions directly from your website and even customize the flow in such a way that it perfectly matches your website’s look and feel. With our fully documented API, you can quickly integrate Surfly into other chat solutions, CRM systems, and call cente...

Surfly Pricing

Surfly has 3 pricing editions. A free trial of Surfly is also available. Look at different pricing editions below and see what edition and features meet your budget and needs.

Starting price: 

$31.00 per month

Free trial: 

Available

Free version: 

Not Available

Simply enter a URL and a co-browsing session will instantly begin.
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Surfly Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Surfly

1 - 5 of 13 Reviews

User Profile

Shawn

Verified reviewer

Real Estate, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Best collaboration tool I've seen!

Still a huge believer in Surfly's future. Great support and technical capabilities!

PROS

Anyone can use it, right away. Very useful for live collaboration on any website. (even in a logged in area) Saves so much time and frustration with communications. Makes online interaction so much more meaningful and actually enjoyable. The future of online for human to human interactions. (the rest will be with AI and bots).

CONS

So many options . Sometimes hard to understand how to integrate with other services in business. White label is somewhat limited.

Sergey

Insurance, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Surfly great co browsing product

Product, customer support, and stability have a decent number of good features. If you enterprise, you can have additional features and a privet cloud for version management.

PROS

We use Surfly as an API and build an in-house workflow for our business units. We managed to cut the sales representative time on call by 40 %. The co-browsing feature also helps us improve customer engagement in the process.

CONS

We don't have local language support (RTL language)

Reason for choosing Surfly

As they have features like video and co-browsing (with REST API)

Whitney

Real Estate, 201-500 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2024

Something to get use to!

PROS

At first I wasn't a big fan of trying something new, like Surfly. However, I am pleasantly surprised by how user friendly and simple Surfly is to use. I really like how seamless it is to screen share and collaborate with co-workers through the program.

CONS

What I like the least about Surfly is how confusing the interface is. I would like something simple to be able to ensure everyone is able to log in and view the meeting and what is being shared.

James

Insurance, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

A product for the future

Surfly have been a joy to work with, the system has been reliable and is easy to use and as a team they take feedback seriously actioning any system errors and development ideas.

PROS

The Screen sharing, ease of use and privacy features are the obvious stand outs but also what made Surfly such a success within our business was the ease of implementation along with the dedicated support offered by the Surfly team.

CONS

depending on your needs for the system we have found that the biggest limiting factor has been its inability to view Applications, it is a feature that is becoming increasingly important as more of our systems move from web based on application based browsing.

Reasons for switching to Surfly

inability to add privacy filters, audit logs and user controls which meant user data was not always secure / hidden when it needed to be, this was especially important when taking our advisers through key processes.

Jerry

Insurance, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2023

The review from Cathay Life.

Good.

PROS

Easy to use for Client and Agent. Also, it's easy to adjust the setting via dashboard.

CONS

Not available with Google Cloud or Local Server.

Reason for choosing Surfly

Pricing and Quality.

Read All 13 Reviews