Symantec ServiceDesk Software

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Symantec ServiceDesk Software

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About Symantec ServiceDesk

Symantec ServiceDesk is an Information Technology Infrastructure Library (ITIL)-based help desk solution that automates infrastructure service management. This system can only be installed on-premise. Symantec ServiceDesk’s problem management module enables users to track and resolve problem incidents. In addition, the software pairs similar incidents together to extract the root cause. Its change management module allows users to standardize change processes in the organization and mitigate their effects on services. Symantec ServiceDesk’s provides process-driven forms, which provide only relevant information and the requisite data to move forward. In addition, these forms ensure error free form filing. The software shares automated emails notifications whene...

Symantec ServiceDesk Pricing

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Symantec ServiceDesk User Reviews

OVERALL RATING

Showing 2 reviews

Rafael

Company size: 10,000+ employees

Industry: Electrical/Electronic Manufacturing

Time used: Less than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2018

Symantec ServiceDesk

Pros

In the Symantec ServiceDesk the best module is workflow, that gives us powerful opportunities to create business processes.

Cons

The system implementation must be done by a specialized partner to make the system work very well.

Karel

Company size: 201-500 employees

Industry: Retail

Time used: Less than 12 months

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
3

Functionality

out of 5

April 2018

Great servicedesk software

no comments

Pros

Lots of options and functionality, which can be accessed very easily. Customer Support is also very good.

Cons

It's a bit hard to get into, and discover all functions of the software and how to utilize them properly

Showing 2 reviews