Supported Operating System(s):Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10
About Symantec ServiceDesk
Symantec ServiceDesk is an Information Technology Infrastructure Library (ITIL)-based help desk solution that automates infrastructure service management. This system can only be installed on-premise.
Symantec ServiceDesk’s problem management module enables users to track and resolve problem incidents. In addition, the software pairs similar incidents together to extract the root cause. Its change management module allows users to standardize change processes in the organization and mitigate their effects on services.
Symantec ServiceDesk’s provides process-driven forms, which provide only relevant information and the requisite data to move forward. In addition, these forms ensure error free form filing. The software shares automated email...
2 Reviews of Symantec ServiceDesk
4.50 / 5 stars
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Rafael from holcim
Company Size: 10,000+ employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 2 years
Value for money
In the Symantec ServiceDesk the best module is workflow, that gives us powerful opportunities to create business processes.
The system implementation must be done by a specialized partner to make the system work very well.
Karel from Prenatal
Company Size: 201-500 employees
Time Used: Less than 12 months
Value for money
Great servicedesk software
Lots of options and functionality, which can be accessed very easily. Customer Support is also very good.
It's a bit hard to get into, and discover all functions of the software and how to utilize them properly