SysAid is a cloud-based IT Service Management, service desk and help desk solution that helps users in businesses of all sizes across various industries resolve technology relates issues. Key features include help desk automation, asset management, patch management, network monitoring, reporting and performance analysis with customizable dashboards. The solution can also be deployed on-premise.

SysAid ITSM offers management features for incidents, problems, change, service level targets and resolution knowledge. It also offers features like self-service portal, password reset and automation of service desk processes.IT Asset Management features include mobile device management, patch management, hardware and network monitoring and network discovery.

SysAid provides standard and custom reports on performance and status related to incidents, problems, quality, project tasks and more. It offers integration with third-party applications like Salesforce, SAP and Google Apps. SysAid also provides a mobile application for remote usage.

Support is available via phone, email and through an online knowledge base.

Asset management solution
Asset management solution
Asset management solution
Graphic dashboard and customized reports
Graphic dashboard and customized reports
Help desk list view
Help desk list view
Integrated assets remote control
Integrated assets remote control
Self-service end users' portal
Self-service end users' portal
User and admin knowledge base
User and admin knowledge base

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, Unix, Web browser (OS agnostic), Windows 8, Windows 10



96 Reviews of SysAid

Overall rating

4.0 / 5 stars

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Dima from taxback.com

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Speeds up fixing technical issues .

Pros

The ticketing system is very organized .It's extremely easy for employees to submit concerns and have them quickly resolved by our IT department .Having a ready icon on your desktop also adds to the seamlessness .

Cons

Some cosmetic touches on the main page would definitely benefit the service as a whole .It currently looks outdated.

Review Source: Capterra

Petar from taxback.com

Number of employees:  501-1,000 employees

Ease-of-use

Functionality

October 2018

Pros

I love the ticket system SysAid implements .As far as I am aware,it is customizable and subject to my preference .It enables me to explain my technical issues ,when I have them , at great length , which in turn helps our IT techs to resolve them as quickly as possible .Being able to see your ticket history is also very useful .

Cons

The original configuration can be hard to set up and takes a while . Admittedly, I am not involved with that part of the process and it is feedback I have received from colleagues .