--- title: "SysAid Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SysAid. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SysAid is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Distribution CRM Software](https://www.softwareadvice.com/category/3846-distribution-crm/) / [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) / SysAid Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/alternatives/) # SysAid User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 523 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.5/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 338 reviews (65%) - 4 stars: 145 reviews (28%) - 3 stars: 28 reviews (5%) - 2 stars: 9 reviews (2%) - 1 star: 3 reviews (1%) ### Most mentioned pros - SysAid makes it easy to log, track, and manage incidents and service requests in a structured way, improving response times, accountability, and overall efficiency in IT service delivery. - It provides a reliable and structured platform for managing incidents and service requests, improving efficiency and accountability. While the core functionality is strong, there is room for improvement in user interface and ease of configuration. - The self-service portal and asset management features are especially useful, allowing end users to raise and track requests easily while giving IT better visibility and control. ### Most mentioned cons - If I had to pick a downside, it would be the learning curve associated with the advanced reporting designer. While the data is all there and the customization options are vast, it takes a bit of time and practice to build complex, non-standard reports. - Manual effort for governance activities – group ownership reviews, access attestations, and compliance‑driven processes were not natively supported. - At times, there can also be performance slowdowns or minor usability issues, particularly when handling large volumes of tickets or configurations ## SysAid customer reviews Showing reviews 1-25 of 523 (page 1). ### From Manual Work to Smart Automation: Our SysAid Experience - Overall rating: 5/5 - Reviewer: Kofi A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our daily tasks have become easier, and we’ve drastically improved our support time. With SysAid, users can now connect and get help from anywhere—it’s made work easier across the board #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SysAid has a user-friendly interface that enables our IT teams to handle incidents and requests efficiently. Also, the built-in automation minimizes repetitive tasks and accelerates response times making day to day support smoother #### Cons Most of the reports still need some customization, and that can be a little tedious to manage. Reports are useful but can lack flexibility for advanced use cases. #### Reasons for switching to SysAid Compared to BMC Remedy, SysAid offers a more modern, user-friendly, and agile approach to IT service management. Tasks that previously required multiple manual steps in Remedy—such as change approvals, ticket routing, and access requests—are now streamlined through automated workflows in SysAid. --- ### Give your review a title Elevating IT Operations: A Scalable and Intelligent ITSM Solution - Overall rating: 5/5 - Reviewer: Víctor Adolfo G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience has been consistently positive, largely because SysAid feels like a partner rather than just a vendor. The platform is extremely stable and has allowed us to professionalize our IT operations significantly. We’ve moved away from manual, error-prone spreadsheets to a centralized, automated environment where everything is tracked. The time saved on ticket triage and asset auditing has allowed my team to focus on strategic projects that actually drive the business forward. It is a reliable, scalable solution that offers great value for the investment. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What stands out most is how SysAid manages to pack enterprise-level features—like native IT Asset Management (ITAM) and AI-driven automation—into a package that is actually manageable. Unlike its larger competitors, you don't need a massive team of consultants to get it running. The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with ease. It effectively bridges the gap between a simple help desk and a high-end ITSM suite. #### Cons If I had to pick a downside, it would be the learning curve associated with the advanced reporting designer. While the data is all there and the customization options are vast, it takes a bit of time and practice to build complex, non-standard reports. I would love to see a more intuitive 'drag-and-drop' analytics builder in future updates to make quick data visualization even more accessible for department heads. #### Reasons for choosing SysAid We chose SysAid because it offered the most comprehensive 'all-in-one' functionality without the administrative complexity of its larger competitors. While platforms like ServiceNow are powerful, they required a level of specialized maintenance and consultancy that didn't fit our lean operational model. SysAid provided a native, robust IT Asset Management (ITAM) integration that was superior to Jira's, and its automation engine was more intuitive than ManageEngine's. Ultimately, it was the best balance of enterprise-grade features, a forward-thinking AI roadmap, and a total cost of ownership that made sense for our organization's growth. --- ### Sys-Aid - Overall rating: 5/5 - Reviewer: Cynthia L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using Sys-Aid has been easy and overall a great experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Sys-Aid was easy to configure and allowed us to customize to exactly what we needed for our Help Desk Tickets. It allows us to track fields, build reports, have built in approval workflows. It helped to reduce manual tracking of approvals for requests. #### Cons Building in some of the New Hire and Separation workflows got a little complicated. Once we upgraded to a newer version, the workflow automation help was much clearer and helped us to get workflows built. #### Reasons for choosing SysAid Features, functionality and price #### Reasons for switching to SysAid Track-it was going to a GUI based option and it just wasn't keeping up with our needs. A lot of customization was taken away. --- ### SysAid end user review - Overall rating: 3/5 - Reviewer: Michaela V. - Verified reviewer: Yes - Industry: Machinery - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros User‑friendly interface – easy for both IT staff and end users to create, track, and update tickets without extensive training. Strong ticket lifecycle management – clear visibility of ticket status, ownership, SLAs, and history. Customizable workflows and forms – flexibility to adapt categories, fields, and processes to local IT needs. Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability. Good notification and escalation capabilities – automated alerts supported SLA compliance and issue resolution. Centralized tool – incidents, requests, assets, and reporting in one place simplified daily operations. #### Cons Reporting limitations – advanced or audit‑ready reports often required manual effort or workarounds. UI inconsistencies – while usable, some areas felt dated and less intuitive, especially for less frequent users. Restricted role and access modeling – fine‑grained access governance and ownership concepts were limited compared to modern ITSM/IGA tools. Integration constraints – integrating with identity governance, automation, and cloud‑native tools required additional effort or custom solutions. Manual effort for governance activities – group ownership reviews, access attestations, and compliance‑driven processes were not natively supported. --- ### Strong platform, easy to use and configure - Overall rating: 5/5 - Reviewer: Michael F. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience has been great. Platform does what we need in a simple and easy to use manner. Support has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to use and to configure. Simple, attractive GUI. Rich features. Strong AI agent capabilities. Good asset management #### Cons Limited ability to trigger events based on ticket life-cycle. Overall ticket workflow functionality could be enhanced to provide more capability #### Reasons for choosing SysAid Strong features, easy to use and configure, good value for the price. #### Reasons for switching to SysAid Separation of Ops from parent co and wanted better platform. --- ### The Best ITSM Tool - Overall rating: 4/5 - Reviewer: peter a. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SysAid is an Easy tool to use. Navigation is not difficult and configuration setups are not rocket science. I actually feel like an expert in using SysAid ITSM tool #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros SysAid is great ITSM tool. I like their BI Analytics model as it helps with our ticket analysis. I also love their ability to customize the tool to suit our needs anytime we request. #### Cons I am sill waiting on Improvement on the CMDB CI relationship mapping. That is what i dislike least about SysAid tool #### Reasons for choosing SysAid It was less expensive compared to the others. #### Reasons for switching to SysAid It was expensive and did not meet our CMDB requirement --- ### Effective Ticket Management Tool - Overall rating: 5/5 - Reviewer: Benjamin A. - Verified reviewer: Yes - Industry: Banking - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SysAid has been a great service management tool and has made reporting and integration with other platforms easy. This has increased overall productivity for the ITSM team and the company as a whole. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As our main service management tool, one of the best things I like about SysAid is the ease of integration and support given by the SysAid team during such processes. Currently, one can initiate a MS Teams chat directly from SysAid and this makes it easier when a resolver wants to engage a requester. #### Cons Output of spooled reports are not direct to work with. Spooled data need to be tweaked further to get the output/display required. If reports display can be customized, this will cut the amount of work that goes into cleaning and tweaking the report. #### Reasons for switching to SysAid Growth of the company and agility of the platform --- ### Great solution for your Team - Overall rating: 5/5 - Reviewer: Tim S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use, very customizable, helpful support, the AI Agent is amazing too! Asset Management works well. #### Cons No current Mobile solution, this is very frustrating and make On-Call Tickets very painful when not Infront of a computer. #### Reasons for switching to SysAid SysAid is an all-in-one solution. The AI features are unparalleled. --- ### A robust, very secure, and organized system for support and organizational management, with some redundancy details, but for the price, it's perfect. - Overall rating: 4/5 - Reviewer: Oscar C. - Verified reviewer: Yes - Industry: Automotive - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am a helpdesk user and sysAid helps me maintain control and tracking of each ticket generated without loss of information and order. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system is very practical and greatly aids control because it makes identifying each process very easy. #### Cons The system tends to be very repetitive in some processes where that validation is already necessary. #### Reasons for choosing SysAid more practical and I had already used this system before --- ### An excellent ITSM solution, very intuitive and easy to use - Overall rating: 5/5 - Reviewer: Arturo S. - Verified reviewer: Yes - Industry: Automotive - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I liked how easy it was to set up and customize the tool. Now we have incidents, requests, problem, change and asset management and it only took me three weeks to finish. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool. #### Cons The support team, sometimes it takes too much time (days) to receive updates. They should update the tickets at least once a day. #### Reasons for choosing SysAid Because we completed the POC without any issues #### Reasons for switching to SysAid Because we used to have only a ticketing tool, now we have an ITSM solution --- ### SysAid Helpdesk System - Overall rating: 4/5 - Reviewer: John B. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I'm happy with SysAid so far. We used it to replace an on-prem and so far it's doing what we need from it. We have a lot to learn about it still as well #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very customizable, everything is ran from the cloud so users can access it from anywhere. Support seems to be on top of things when I've opened a ticket #### Cons While it is very customizable, this also makes it very time consuming to set up every aspect of the helpdesk system. You have to create / change fields, categories, routing etc... to your custom needs #### Reasons for switching to SysAid Product went EOL so we had to switch to a different product --- ### SysAid best ITIL based IT Support tool in the market - Overall rating: 5/5 - Reviewer: Johannes S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We have been using SysAid for almost 5 years now and we have been very happy with the system, support and have commited now to another 3 years to SysAid. We are moving to the cloud version in the next month so we are very excited about this. They are also not standing still on development so we will not get stuck with old outdate technologies. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ticket management, reporting and classifications is one of the key features that lead to the decision to make sysaid our long-term partner. The workflow functionality and teams integration is going to change our whole business, so we are very excited to move forward on SysAid Cloud. The customization is also a big plus for us. #### Cons The old-style interface but hat is also a thing of the past now that we are moving into the cloud and there new UX/UI is coming out early next year. #### Reasons for choosing SysAid Financial and customization was the biggest issues with Helpdesk --- ### SysAid for ITSM and Operations - Overall rating: 5/5 - Reviewer: Peter A. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SysAid are great tool and it's not just IT Service Management, HR< and fleet department also use it. e.g., Fleet uses to book and schedule for vehicle rooting maintenance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reporting, Analytic and performance review #### Cons The Complexity. Sometimes, it's difficult to find some features #### Reasons for choosing SysAid Cost-effective and ability to customize it to our existing processes --- ### SysAid - The Lion King Of Ticket Managment - Overall rating: 5/5 - Reviewer: Arun C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty Good with managing and working on tickets. However there can be some improvements in the UI level. Hope you guys work into that. Thanks! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 1. Communication with End Users with Email Integration 2. Ticket management (Ticket routing, Status Updates etc) 3. Ticket Administration (Reports, Surveys etc) #### Cons 1. UI is pretty Old 2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of. 3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest. #### Reasons for choosing SysAid JIRA is good for managing Sprints but SysAid is quite easy to use and manage the tickets. --- ### Great User Experience - Overall rating: 5/5 - Reviewer: Adewale J. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great graphic user interface, with awesome user experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly. Spooling at ease when and how you want it . Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation Sysaid asset lifecycle, helps with onboarding and offboarding of an employee in the business with smooth transition and great experience. Sysaid helps with right prioritization, the impact and urgency of tickets helps both the user and process manager . #### Cons The chat console is not really in use, still struggles with the chat session from the administrative point of view #### Reasons for choosing SysAid First Pricing, with UX and smooth navigation for user and admin --- ### Good IT Service Management Tool for Streamlining Support Operations” - Overall rating: 5/5 - Reviewer: Devesh S. - Verified reviewer: Yes - Industry: Information Services - Company size: 201-500 employees - Product usage: Used monthly for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, SysAid has been a positive experience, improving IT support efficiency and automation, though it could improve in UI, reporting, and ease of setup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The self-service portal and asset management features are especially useful, allowing end users to raise and track requests easily while giving IT better visibility and control. #### Cons Additionally, the reporting capabilities are somewhat limited, especially when advanced or highly customized insights are needed. At times, there can also be performance slowdowns or minor usability issues, particularly when handling large volumes of tickets or configurations --- ### SysAid AI agent Excels - Overall rating: 4/5 - Reviewer: Andrew S. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall integration and use was straight forward with only a few deficiencies in their documentation. The issues we experienced had more to do with changes with Microsoft rather than the SysAid portion, but documentation issues are still documentation issues #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The AI agent has proven to be a very valuable tool that has greatly increased efficiency and end user satisfaction. #### Cons I would like to see a deployment of the SysAid agent via Intune in addition to some kind of remote access tool for our users who utilize android tablets for 100% of their work. --- ### Solutions for work processes and user experiences - Overall rating: 4/5 - Reviewer: Sol Jung 정. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 1001-5000 employees - Product usage: Used weekly for free trial - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ai is an essential solution in this world these days. In particular, the homepages were well arranged, so I was able to get what I wanted. #### Cons Unfortunately, it would have been better if the company had been expressed in a picture to be brief. --- ### SysAid- An AI Powered ITSM solution for a Seamless Lean Experience - Overall rating: 5/5 - Reviewer: Rachel A. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Using SysAid has been a pleasant experience. We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of performance. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very flexible, easy to use and has high service uptime. it allows for customizations tailored to my organizations needs and most of all AI powered capabilities that enhance usage. #### Cons Customization cost for certain extra features. Occasional Bugs that cause interruptions in certain functionalities. --- ### SysAid Experience - Overall rating: 5/5 - Reviewer: Mohammed Hareez S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with sysaid is outstanding #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros we use SysAid to create tickets for our IT team to review it and its so good to use. #### Cons The only dislike about sysaid is its not well organized --- ### One of the Simplest and easiest Ticketing tools with lot of exciting Features - Overall rating: 5/5 - Reviewer: Vijay K. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It can be accessed easily across multiple devices seamlessly Tickets get refreshed faster. There is no latency We created routing rules for different categories in SysAid, so the manual interaction was reduced. When an end user submits a ticket, it goes to the respective teams directly. Due to this implementation, response times have reduced. We integrated SysAid into Microsoft Teams platform. Implementation of SysAid Copilot AI Chatbot #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Integration with Microsoft Teams Implementation of SysAid Copilot AI Chatbot Migration to cloud #### Cons SysAid Testing environment is refreshed manually based on the ticket we submit to SysAid. It is the Only con i could think of. Otherwise, the product is excellent in all areas --- ### SysAid makes solving our end-users problems easy. - Overall rating: 5/5 - Reviewer: Emily D. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, the staff we work with has been wonderful #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app integrated in Microsoft Teams has been a game changer for our users #### Cons I think so far asset management, we use several products and none of them do exactly what we want them to do. They are starting to make improvements but, still missing some key features we would need. --- ### SysAid Review - Overall rating: 4/5 - Reviewer: Aaron B. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a great application with great potential #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ticketing system is easy to use and and very useful in terms of organization and disbursement of tickets #### Cons The GUI looks a bit cluttered when there is alot of tickets --- ### ITSM Best tool - Overall rating: 5/5 - Reviewer: Shankar S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Happy with the product and good ITSM method. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer care and support , quick response. #### Cons End user interface , New enhancement take ages to implement. --- ### Affordable IT management tool for education users - Overall rating: 4/5 - Reviewer: Phil R. - Verified reviewer: Yes - Industry: Education Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SysAid helps us deliver a support service with ease. The self-service portal really helps provide a central support hub where our end users can request further support or a variety of self-support material which we've pre-populated. Our overall experience both with the software itself and the support from SysAid has been brilliant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros SysAid is so easy to setup and, right out of the box, guides you through an easy installation process (we use the on-prem version) Our end users interact positively with a well designed web GUI and local system agent. The green desktop icon is our 'go to' for support and certainly plays a big part in our support service offering. #### Cons Minor things really, we've used this software for a while now and grown as a support service with it. With regard to upgrade paths, we'd like to see a single 'rollup' upgrade rather than incremental patches as this would help to reduce our downtime. Some further customizations (branding) to the GUI would also be great, different themes for instance. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/?page=2) --- SysAid Reviews, Pros and Cons - 2026 Software Advice