About Tealeaf

Owned by IBM, Tealeaf is both an on-premises and cloud software that works using an API to collect and monitor visitor’s activities on the web and mobile apps. AI-based behavioral analytics helps organizations build a digital platform which engages and retains customers. It improves conversion rate and streamlines the user's digital process.

Tealeaf offers you deep insights through session replay that can help in upgrading the user's business.  It works fast and provides opportunities to capture market and lead industry. This simple to use software saves users time by enabling them to work on the most important tasks in order to optimize customer experience. Users can also add personalized reports to fulfill their needs.Session replay is a tool pro...


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Supported Operating System(s):

Web browser (OS agnostic)

5 Reviews of Tealeaf

Average User Ratings

Overall

4.60 / 5 stars

Ease-of-use

4.0

Value for money

4.5

Customer support

3.5

Functionality

4.5

Ratings Snapshot

5 stars

(3)

3

4 stars

(2)

2

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 5 of 5 results

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August 2018

John from tapQA

Verified Reviewer

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

August 2018

Opens a fascinating view into your customer's behavior

I used TeaLeaf to track customer issues. When we had site complaints we would go in and track that user's session to see exactly what was happening. We also used it to identify and group site issues by grouping all like error messages together for instance to see if there was a pattern among them all such as a similar user agent string. It's very powerful software that puts you behind the screen of the customer.

Pros

I loved the ability to walk through my customer's web sessions and see exactly where they were running into issues.

Cons

Depending on if the user had multiple browsers open, sometimes the user sessions could be hard to follow.

February 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

February 2018

Insightful

Can identify user struggle on your site and translate that into real dollar value.

Pros

The ability to drill down from birds eye view of data to individual user's session. Out-of-the-box reporting is pretty good and it's easy to add customized reports to target your exact needs.

Cons

Can be a bit clunky and sluggish at times. User friendliness has improved in recent months, and I expect it to continue to do so.

December 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2019

An early leader but leaves something to the imagination

It's an ok tool but costs more than the value I get from it.

Pros

The software has both an online portal and physical application. I like that. I also liked its abilities to integrate with other tools like GA and Adobe analytics

Cons

The tool itself is antiquated and needs a refresh. Navigating the tool is not nearly as simple as something like a sessioncam.

October 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

5.0

October 2018

The Leaves are Telling Me… you should buy this

When a Customer sends a survey complaining about issues during checkout, and not finding where something should have been, I can see exactly what happened to him when it should have worked

Pros

I can literally see EVERYWHERE a Customer clicked, moved, and interacted

Cons

I can't really say that I did. Any limitations I've found are imposed by IS-Security

July 2018

Alonso from Personal Organization

Verified Reviewer

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

July 2018

I worked in a Tealeaf implementation project

Pros

easy to implement because all the infrastructure is in the cloud. The cliente adoption is easy and very quickly. Very recommended solution

Cons

Mainly the complicated licensing scheme. Additionally, the trainings are few or very expensive. The customer support its not the best (time of resolutions)