About Teamleader

Teamleader is a cloud-based customer relationship management solution that caters to SMBs and larger growing companies. Key features of the solution include stand-alone sales automation, customer service and support, help desk, web self-service, and live chat. Users can organize their sales contacts, house vital documents, and analyze the pipeline through a unified database. A calendar feature is available to set appointments and follow-up reminders. Teamleader is equipped with ticketing, project management, and employee performance reporting as well. The platform is customizable to suit the needs of varying business types. Advertising agencies, construction companies, maintenance, manufacturing, media, consulting, property management, legal, software, real estate,...

Teamleader Pricing

Teamleader GO: €50/month for 2 users, €25/month for each additional user. Teamleader MOVE: €60/month for 2 users, €30/month for each additional user. Teamleader BOOST: €80/month for 2 users, €40/month for each additional user.

Starting price: 

50.00 per month

Free trial: 

Available

Free version: 

Not Available

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Teamleader User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 36 reviews

User Profile

Bruno

Cumul.io

Verified reviewer

Industry: Information Services

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

4

Functionality

4

Reviewed November 2017

Their marketing is 100% true; they really make you Work Smarter

Time saving, single source of truth, less grey hairs, ...

Pros

The simplicity and speed of using Teamleader is incredible and the rich customization options allow you to create a CRM environment that completely fits your companies' needs. Teamleader saves us a lot of administration and time; every single day.

Cons

Perhaps the reporting and analytics.

Response from Teamleader

Very nice to read indeed Bruno. And no worries: in 2018, we're re-evaluating our reporting and analytics to suit your needs even better. Thanks a lot!

Replied December 2017

Arthur

DONCKRICHARDARCHITECTS.

Verified reviewer

Company size: 2-10 employees

Industry: Architecture & Planning

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed January 2021

Leading the Team

Wij gebruiken het hoofdzakelijk als een CRM systeem en het bijhouden van de kosten per project alsook voor de medewerkers om hun prestaties bij te houden.

Pros

Het is eenvoudig qua gebruiksgemak, ongelooflijk makkelijk te implementeren en door zijn eenvoud ook snel aangenomen door het team, zowel bij oudere leden als nieuw leden.

Cons

Sommige integraties met google zouden iets eenvoudiger kunnen worden gemaakt en een eenvoudiger overzicht van alle tools ter beschikking zouden soms de zoektocht naar functionaliteiten kunnen vergemakkelijken

Reasons for choosing Teamleader

Opnieuw, voor kleinere teams zoals het onze is teamleader een veel geschiktere oplossing.

Reasons for switching to Teamleader

Te ingewikkeld en onoverzichtelijk voor kleinere teams zoals het onze

Response from Teamleader

Thanks for taking the time to review us, Arthur! Glad to learn Teamleader has helped your entire team keep an easy overview.

Replied January 2021

Ruben

SynergieNL

Verified reviewer

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

1

Reviewed September 2020

Onlogisch, slechts ondersteuning, niet flexibel, schandalige exit-strategie

Een greep uit de vragen om verbetering: - Gebruiker beheer: moet via Teamleader aangevraagd worden, de factuur is sneller in huis dan de toekenning van de juiste rechten aan nieuwe collega's. Reactie: Aanpassen heeft geen prioriteit; - De opmaak van teksten in notitievelden is niet handig of logisch. Reactie: Aanpassen heeft geen prioriteit; - Een lopende verkoopdeal kun je niet afronden als je wijzigingen moet doorvoeren. Je ook geen einddatum opgeven. Hierdoor mis je het overzicht van de actuele deals. Reactie: Aanpassen heeft geen prioriteit - Je kunt contactpersoon hangen aan een notitie die betrekking heeft op een verkoopkans (deal), alleen het bedrijf. Reactie: Aanpassen heeft geen prioriteit - Je kunt geen taken aan een verkoopkans hangen en daarom kun je niet zien wat je nog moet doen voor een verkoopkans, behalve als je op een andere plek gaat zoeken. - Exit-strategie: Ze hebben er alles aan gedaan om ervoor te zorgen dat de informatie versnippert verpakt zit in allerlei HTML code. Ik heb de export van basale informatie in twee fases moeten doen omdat het aantal velden dat tegelijk geëxporteerd kon worden beperkt werd. Belangrijke informatie zoals notities van gesprekken en achtergrondinfo kon niet geexdporterd worden. Die moest ik opvragen. Wat ik toen kreeg sloeg echt alles. Ik kreeg de geschiedenis van alle wijzigingen in excel en mocht daar vervolgens zelf chocolade van maken, ik ben daar drie dagen mee bezig geweest (en ik ben handig met Excel). Schandalig!

Pros

Alles wat aangegeven staat zit er in: o.a. crm

Cons

Het systeem heeft een onlogisch opbouw waardoor je informatie op beperkte plaatsen in het systeem terug ziet. Daarom moet je heel veel door het systeem klikken en zoeken voordat je overzicht hebt. Er zitten veel beperking in het gebruik en is dus niet flexibel. Last but not least: Als je weg gaat krijg je je gegevens niet in een eenvoudig om te zetten format.

Reasons for choosing Teamleader

Het leek een goed programma voor een MKB bedrijf, helaas niet de waarheid.

Response from Teamleader

Hi Ruben, thank you for taking the time to give us valuable feedback. It is true that you cannot customize everything in Teamleader, our goal is to be an all-in-one tool that fits many types of companies, from IT agencies to construction companies. We allow for some customization of course, and if you need more we can recommend our tool Yadera (https://yadera.com/). In the meantime we have also made some changes: you can now manage all user rights yourself, and assign tasks to deals. I hope that the assistance we gave in getting the data you needed was sufficient, if not please don't hesitate to let us know if something is still missing. In any case, we're very happy that you have decided to stay with us in the end!

Replied December 2020

User Profile

Frederic

Frédéric De Clercq

Verified reviewer

Company size: 1 employee

Industry: Construction

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

3

Customer support

5

Functionality

4

Reviewed June 2020

Good CRM program

Overall it is a great app! you get good support for sure as well..

Pros

I think it is a nice on-line customer based system with a good overall user experience. It is nice to have and overview of your customers and deals, and how you can see on the timeline how the project progresses. You can make your own templates to create offers-contracts for your customers.

Cons

It is so frustrating you still can not upload multiple files at once for one customer, you still have to upload one by one, wich is time consuming and sometimes frustrating. Als the same for removing files, also have to do one by one. The price is not realy cheap, I think there must be more cheaper alternatives.

Response from Teamleader

Thank you for this lovely review, Frederic. Great to read you appreciate the overview and customization options. Our support colleagues will also be happy to hear their service is appreciated! With regards to the file management: have you already checked out our integration with Dropbox? This should make adding and removing files a lot less time-consuming. You can read more about it here: https://support.teamleader.eu/en/support/solutions/articles/7000019426-how-to-how-do-i-link-dropbox-to-teamleader

Replied December 2020

Andrii

IntellectEU NV

Verified reviewer

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed February 2021

Feedback regarding the use of Teamleader

It`s a very good product that makes the process of issuing invoices much easier and helps not to do mistakes in the invoices.

Pros

It`s very convenient for use product that makes easier the process of issuing invoices. The Teamleader integrates with our Belgium accounting system that`s so comfortable and makes the process too fast. Also, it`s so good that we can enter all the quotations and in such a way to control the budget.

Cons

We would like to have a possibility to archive the quotations that have already used and ended because we have a lot of equations that were expired but there are still in the active deal menu.

Response from Teamleader

More business and less hassle, that also includes a fast and comfortable invoicing process. Thank you for the lovely review, Andrii! Your contact person Pieter will get in touch regarding the expired quotations since there might be a way to achieve this.

Replied February 2021

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