--- title: "TeamSupport Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TeamSupport. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TeamSupport is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/teamsupport-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [TeamSupport](https://www.softwareadvice.com/crm/teamsupport-profile/) / TeamSupport Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/teamsupport-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/teamsupport-profile/alternatives/) # TeamSupport User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 849 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.5/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 496 reviews (58%) - 4 stars: 292 reviews (34%) - 3 stars: 53 reviews (6%) - 2 stars: 6 reviews (1%) - 1 star: 2 reviews (0%) ### Most mentioned pros - Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. - I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. - Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service. ### Most mentioned cons - The user interface sometimes felt a bit dated or clunky — especially when you’re navigating lots of tickets or complex filters. - In fact, many of the phone extensions on their emails do not work. - They raised our rates without notice and then did not allow us to get out of our contract. ## TeamSupport customer reviews Showing reviews 1-25 of 849 (page 1). ### TeamSupport Live Chats help with quick connections! - Overall rating: 4/5 - Reviewer: Barbara M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use TeamSupport for our intranet connections with our own team members but offer links for outside requests. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to live chat people in your team or appointments chatting in from the link. You can integrate it with your desk top or mobile. #### Cons There's nothing I don't like, although the connection could be more instant. I feel it is more superior than other live chats. #### Reasons for choosing TeamSupport I chose TeamSupport over Zendesk due to brand name aligning with company values. --- ### Great Collaboration, Needs a UI Refresh - Overall rating: 4/5 - Reviewer: Christopher F. - Verified reviewer: Yes - Industry: Wireless - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, TeamSupport is a reliable platform for handling customer support at scale. It’s strong on collaboration and ticket management, but it could benefit from a more modern, streamlined user experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TeamSupport makes it easy to manage tickets and collaborate across teams, especially when dealing with complex customer issues. The shared visibility and communication tools help everyone stay aligned and move faster. #### Cons The interface feels dated and can be a bit unintuitive when navigating between different sections. Some workflows take more steps than necessary, which slows things down during busy support periods. #### Reasons for choosing TeamSupport We chose TeamSupport because it offered stronger collaboration tools and clearer visibility across complex support tickets. The platform fit our workflow better and provided the structure we needed without requiring heavy customization. --- ### Find another option - Overall rating: 3/5 - Reviewer: Gary F. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 1/5 #### Pros I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system. #### Cons To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users. --- ### TeamSupport is an excellent choice for a help desk - Overall rating: 4/5 - Reviewer: Lillian G. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered TeamSupport's functionality is on par with that of competing products, but I prefer working with it because the information I need to manage my business is more logically organized. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It doesn't take much mental effort to understand how the product works and how to apply the many facets of your support function to it. My innate teamwork skills allowed me to effectively coordinate with my colleagues, the client, and TeamSupport to improve our service to the customer. #### Cons Outdated user interface. The business is ignoring its primary offering. Very little. Its features are so similar to those of other CRMs that you'll be hard-pressed to find one that meets your specific needs if you don't already use another CRM. #### Reasons for switching to TeamSupport Enhanced in ways you would not expect. Limited ability to adapt due to the company's ignorance of ITIL processes. Incomparable to entry-level products like zendesk but leagues ahead of servicenow and sysaid. --- ### It is an excellent help desk solution in our company - Overall rating: 4/5 - Reviewer: Kelly B. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The best thing about TeamSupport is the way it simplifies our interactions with clients. We can better address the needs of our customers if we pool our customer service resources. Because of the software's interoperability with our other tools, we are able to effortlessly consolidate our ticketing, task, and interaction management for all of our customers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Having all the requests for help in one central location is quite convenient. Our team is able to get the most out of the software because of its seamless integration with our other systems. #### Cons I appreciate TeamSupport for what it's worth, but I've had some difficulties with it. It's annoying when the user interface is sluggish and unresponsive when we need to reply fast to a client's request. #### Reasons for switching to TeamSupport TeamSupport's features are on par with those of similar programs, but I find it easier to use because the data I need to run my company is more neatly presented. --- ### I really like TeamSupport's ticket redirection features - Overall rating: 4/5 - Reviewer: Christian P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered Having everything in one place makes it much easier to manage and sort through requests for assistance. Because of the program's compatibility with our other tools, our staff is able to maximize its efficiency when using it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Our favorite part about using TeamSupport is how it streamlines our communication with customers. By consolidating our customer service efforts, we can better meet the demands of our clients. The software's compatibility with our other resources also makes it easy to centralize the management of customer tickets, tasks, and interactions. #### Cons I recognize the value in TeamSupport, however I've run into a few issues with it. When we need to respond quickly to a client's request, it's frustrating when the UI is slow and unresponsive. #### Reasons for switching to TeamSupport By allowing me to more efficiently manage tickets and keep track of client relationships, TeamSupport has improved my ability to give excellent customer care. This software helped me organize and prioritize tickets, as well as collaborate in real time with colleagues and clients. --- ### Connect to a lot to improve workflow - Overall rating: 4/5 - Reviewer: Ryan P. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 51-200 employees - Product usage: Used monthly for less than 12 months - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, it's pretty helpful. Given that it supports connectors to CRM systems, chat tools, and other platforms, which is especially useful if your support workflows rely on data flowing between systems. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that you can link tickets to companies, contacts, and products which is great for support teams working across multiple products or customer divisions. #### Cons I feel like the interface is dated and less intuitive than newer SaaS help desk tools, meaning steeper training and slower adoption for new agents. #### Vendor response Hi Ryan. Thanks for the thoughtful review! We actually launched a completely redesigned platform UI in Q4 last year with a more modern, intuitive experience and improved navigation for faster onboarding. If you haven’t seen it yet, I’d recommend reaching out to your Customer Experience Account Manager for a quick walkthrough. Here’s a short preview as well: https://www.youtube.com/watch?v=MywAmla-9y4 Thanks again for the feedback! Appreciate your partnership. Replied February 2026 --- ### teamsupport, yes please - Overall rating: 5/5 - Reviewer: Elizabeth H. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. love it! what a great tool for people like me who are working from home and need to manage all the tickets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros i love it because you can work from home and have full support at home with team support. you can log tickets. #### Cons there really isn't anything i do not like. you can log tickets and you can go back to them to follow up. its great --- ### Effective Communication Platform with easy features. - Overall rating: 5/5 - Reviewer: Fabrizio G. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great communication product with excellent drag and drop functions and easy to integrate with third party platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer engagement tools are perfect easy issue tracking and even the collaboration functions are reliable. Live chat and Sms massaging through this tool is amazing and very helpful project workflow management solution and documentation ability is effective. #### Cons No issues with this platform because after training is over the implementation is simple and no technical help required. --- ### Team support review - Overall rating: 5/5 - Reviewer: Kinjal V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I can say that this is wonderful if it can fit your business well. My experience was amazing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have used this for my recent Employee hiring proces. I would definitely say that this is permanent solution for employees management It can provide permanent recruitment. Service range also quite high you can consider it for any business like manufacturing, public factor, hospitality. I loved it . #### Cons It depends on the weekly pay. Suitable for medium to large businesses. For small and Micro businesses that is based on local market that is bit tricky. --- ### Highly Recommend - Overall rating: 4/5 - Reviewer: Kim C. - Verified reviewer: Yes - Industry: Accounting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A definite plus to organize and prioritize tickets and easy to install. Customer service is also great. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Relaible and cloud based. Live livechat feature and and how it allows me to organize customer tickets and tasks to improve customer service. #### Cons Cost is somewhat of an issue and does not network with Office 365 but still a great software option to consider. --- ### great software for business owners - Overall rating: 5/5 - Reviewer: katlyn C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A great software for business owners or managers looking to effectively communicate with their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There is an ease of use with TeamSupport. It is easier to navigate than other softwares that I've used. I prefer it more than the others I've tried. #### Cons I really didn't have any issues using TeamSupport. I could see there being a learning curve for those less tech savvy. #### Vendor response Thank you for the great feedback. We love to see this! Replied April 2025 --- ### TeamSupport a great support and customer management application - Overall rating: 5/5 - Reviewer: Mickey C. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are a B to C customer and while this may not seem like a good fit it is working for us very well. The ability to create customer Knowledge Base articles is easy and the portal allows customers to view them. Same with the Community feature, we have many articles in both and it's nice knowing that a customer has a resource to solve problems or find information about our product on the portal interface. We use this to manage both end user customers as well as videographers that work with us to produce Not-Forgotten time capsules. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to setup, and the fact that I don't have to worry about how the product is running because it's in the cloud and the team at TeamSupport really do a great job when it comes to making sure the application is ready and available when I use it. Everyone at TeamSupport are easy to work with and really know the product. I can reach out to them at anytime and someone is available to assist me. They always seem happy to hear from you and it's like talking to an old friend. #### Cons Nothing to say here, I really like it. It's really hard to come up with a negative, except that perhaps I wish I had thought of this. #### Reasons for switching to TeamSupport I was looking for a product that integrates with other applications we use such as Mailchimp and Jira. plus the ease of being able to look at a customer ticket history really sets this apart from other applications that I have used. #### Vendor response You're awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you make the most of your platform. If you haven't done so already, please join our Community discussion group found in the TeamSupport Customer Hub and attend our monthly TeamSupport University client exclusive live webinar hosted by subject matter experts. Replied November 2020 --- ### Take a shot, give it a GO - Overall rating: 4/5 - Reviewer: Alain A. - Verified reviewer: Yes - Industry: Logistics and Supply Chain - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with TeamSupport has been fantastic! Their support team is top-notch and from my perspective it shows that they genuinely do care to help you with your ongoing issues. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility of TeamSupport was a feature we wanted to use as we grow the business. We wanted to leverage this feature because we wanted the software solution we chose to grow with the us and TeamSupport met that criteria. #### Cons The storage limit of 25MB is probably the one that affects us most. We use videos internally for training and externally as well. I know that this limitation is understandable, but it is something that I wish they would either lift or expand. It would be very nice to offer a remote control feature when you are working an issue, so you can easily take control of the user's computer. #### Reasons for choosing TeamSupport We were a small company at the time and we knew we wanted\needed a software solution to grow with us. We also wanted a software solution that has an outstanding customer support. Our front facing ticketing system is a reflection of us as a company. If we experience terrible service on our back end support, it will eventually show up being displayed to our customers as well. TeamSupport is not a perfect company, no company is, but up to now they have proven themselves to be a terrific partner in our company's growth time and again. We look forward to the next phase of our company's growth knowing that we have TeamSupport to back us up all the way. #### Vendor response Thanks Alain for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! Replied November 2020 --- ### TeamSupport for Customer Support - Overall rating: 4/5 - Reviewer: Jan N. - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered Our company started using TeamSupport several years ago for answering customer support tickets. Previously, we would respond via email which left us no tracking or history and was only available to the email account used to answer the ticket. With TS we can track all responses and have the ability to tag the issues by topic. Being able to insert images is HUGE! Often times we will hear something like "Another rep told us ...". We can quickly click on the customer's company name and see all past tickets and review past responses. I can also quickly see just my responses. Notes can be attached to a customer's account that will pop up whenever they submit tickets. The reporting feature is not quite as easy as I think it should be. Although I've managed to produce enough basic reports to satisfy my needs. The learning curve for TS was relatively short. There are a few quirks, that once you figure them out, you can easily move forward - such as each customer must have a unique email address. However, this can be worked around by adding the customer without an email address, then edit their account to add the email. We have found that TS has significantly reduced the time we spend training new hire employees. The new hires can scroll through previous tickets and review past responses. They can also search specific topics based on tags. Once they are turned loose to answer tickets on their own, they can be marked as private and sent to be reviewed by their mentor, and then released to the customer. TS has many features to help make life easier - Built-in editor with images & screencast recorder, Water Cooler (internal chat), Chat (for your customers), Knowledge Base Templates (easy to create for repeated use), Wiki (the ability to add internal help articles), Calendar and Reminders, Mobile app, and more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Complete history tracking, quick training, ability to insert images, knowledge base templates #### Cons reports, have to create work arounds for duplicate email addresses, when adding a new customer - if TS can't find the customer I wish it would transfer the data entered into the new customer screen so I wouldn't have to retype everything. --- ### RodsReview - Overall rating: 3/5 - Reviewer: Rod M. - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros -Its Cheap per seat, -Its customization of fields #### Cons -Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it. -Your Text Formatting and editor is terrible. It constantly changed font sizes -The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out. -The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not -The fact that you cant duplicate a ticket -Cant Create Ticket Views for Individual user -Need Action the Save button at the top of the action as well as the bottom. -NeedFloating Formatting bar -Add option to minimize or +/- actions on ticket page -A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket. --- ### Solid Product and great ticketing software - Overall rating: 5/5 - Reviewer: Blair N. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered I've been impressed with the support and response times from the the Chat requests; I always receive a swift and helpful response. Their Knowledge Base is also very robust and easy to search for content. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information. #### Cons Reporting is moderate, would like to see some deeper reporting features #### Reasons for choosing TeamSupport Price, features, Product Line features #### Vendor response We sure appreciate the positive review Blair. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university Replied February 2021 --- ### Couldn't do my job without TeamSupport - Overall rating: 5/5 - Reviewer: Kim J. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I actually need to use our TeamSupport more, to include the self-service portal. I feel it could help us greatly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is one of the best things about TeamSupport, along with the fact that our support folks also use it for tracking outside tickets. Integration, history, all great! #### Cons TeamSupport is always updating, and I feel they have kept up with our needs. #### Vendor response Thanks Kim for making our day with your positive review! It is customers like you that make our jobs great. We like to think we're doing a good job supporting our customers and keeping them engaged, and we want to know either way. If you haven't already, please join our Community discussion group found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers!" Thanks for being a TeamSupport advocate. Replied October 2020 --- ### Team Support review - Overall rating: 5/5 - Reviewer: Alison M. - Verified reviewer: Yes - Industry: Information Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall Team Support is a great software tool to use and have because it a software that helps businesses keep and maintain business projects and customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Team Support helps keep and maintain your customers through the software. Its a great software tool to have. #### Cons Team Support needs help in the email department business owner may from time to time have to do things manually. Unfortunately this is one of the consequences of having Team Support software. --- ### Great CRM and Support portal - Overall rating: 5/5 - Reviewer: James R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, our team is able to service our customers quickly and efficiently, and it feels like we have only scratched the surface of what TeamSupport can provide for our agents and customers. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues. #### Cons I do with there were additional features for the integrated Wiki, specifically for inter-connecting related Wiki articles. Alternatively, if an alternate Wiki URL could be used to direct agents to a separate Wiki (such as Mediawiki) deployment. --- ### TeamSupport - The best product we've ever used - Overall rating: 5/5 - Reviewer: Paul P. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The business has always been easy to deal with, despite being based in the US, they accomodated us by offering very early meetings (their time), and training and have recently opened a South African help desk to give broader timezone coverage. Their staff are always very friendly, even going so far as to send happy birthday messages #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The biggest feature for us is that it enables sensible conversations with our customer base. All the interaction with customers is in a comment and reply format, with clear emails out of the system showing them what's being done, where the issue is at etc. The software is also aimed squarely at our sector, which is IT software development. This is a huge benefit for us as the out of the box setup contains all the categories that you'd want (Support, Features, Defects, Projects, Tasks). It doesn't stop there though, because the customisation offered lets you easily track other categorisation and rank your tickets effectively. #### Cons Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we've used. --- ### Great Product for Tracking Work and Collaborating with a Team - Overall rating: 4/5 - Reviewer: Cassie K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This review was submitted organically. No incentive was offered We use TeamSupport to address incoming software issues from our customer base. It is relatively easy to communicate with our customers, and we are able to store a variety of customer information so it is all available in one place. The application has also made it extremely easy to track our KPI's and make improvements to our processes and team. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It very easy to communicate back and forth between the customer who enters a ticket as well as with other staff members, ability to have public and private comments, also there is a lot of customization we can do ourselves. #### Cons The search isn't always great but they have been working on improving that. Once in a while the dashboards get wonky but it simply requires a refresh of the page and everything is back to normal. #### Vendor response Hi Cassie, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport Solution and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to updates to our search feature along with several other improvements to our platform this year. Thanks again for sharing your feedback. Replied August 2020 --- ### Ticketing platform with reports, client contact information and knowledge base - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ticket tracking, portal for clients to see updates, reporting, and statistics are all useful #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I like that it is fairly simple to use and that there are reports and dashboards that users can customize. I like that you have a knowledge base that users can add information and tickets to and I like the chat feature in the software. The ability to integrate other software is nice maybe a little limited. #### Cons The customer support sometimes is a little worrisome and make decisions regarding data loss without contacting clients and if they suspect that you plan to leave they make migration incredibly difficult and will not provide any assistance or support. --- ### Customer Support - Overall rating: 5/5 - Reviewer: Deborah B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They have been excellent for our support portal. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well. They take care of most of the time the same day. #### Cons Their WIKI needs work. The Knowledge Base is a great feature but only allows for 2 tier which is why we chose to use the WIKI. #### Vendor response Thanks Deborah for the aewsome review! We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! Replied October 2020 --- ### TeamSupport Review - Overall rating: 5/5 - Reviewer: Raymond M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered My day to day working experience with TeamSupport is acceptable #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent. #### Cons Sometimes slow to update Sometimes the software is not responsive so I have to refresh browser lack of customization at the end user level Chat status and online status could have better options #### Vendor response Thanks Mr. Marcaida for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. Replied November 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/crm/teamsupport-profile/reviews/?page=2) --- TeamSupport Reviews, Pros and Cons - 2026 Software Advice