TeamSupport vs Veloxy

RATING:

4.5

(844)

TeamSupport has 844 reviews and a rating of 4.47 / 5 stars vs Veloxy which has 216 reviews and a rating of 4.85 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.5 (844)
4.8 (216)
Ease-of-Use
4.5 / 5
5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
4.5 / 5
5 / 5
Last Review Written
November 21, 2023
January 25, 2024
Pros/Cons
  • Pros

  • I like the ability to search up previous tickets that could help me review issues that occurred before.
  • Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.
  • Cons

  • I often have trouble locating previous tickets using the search feature.
  • The configuration and setup is very non-intuitive and confusing.
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  • Pros

  • Shows when a prospect opens an email - makes for an easy follow-up call. Integrates with SalesForce seamlessly.
  • The software is easy to use and helps make prospecting easy. You can see who you are prospecting to and what opportunities are closest to closing.
  • Cons

  • The format on a new email can get kind of messed up when I use a template. Nothing major, just a minor inconvenience that adds a few deletes and space removal.
  • A lot of location based notifications that can be annoying while driving around.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

FrontRunners

2021

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1 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos