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TeamSupport vs Zoho Desk
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.4 / 5
4.4 / 5
Value for Money
4.4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.3 / 5
Functionality
4.3 / 5
4.5 / 5
Last Review Written
January 21, 2025
March 24, 2025
Pros/Cons
Pros
- There are a couple of enhancements I'd like which have more to do with ease of use and not anything that compromises the integrity of our use. I'm a visual person, so take that comment as you wish.
- I like how the program overall is very organized, easy to use, and responsive. Real time reporting is great to see how you and your coworkers are doing.
- The customer service portal is very easy to use and gave me confidence immediately. Commercial capabilities in real time are a great advantage and solid reports are very functional.
Cons
- Despite that, there are the odd instances of slowness or degraded performance.
- The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.
- I often have trouble locating previous tickets using the search feature.
Pros
- Flexibility, reliability, design are the best about this software. I would recommend it to all professional organisations.
- ZOHO DESK is a wonderful and fantastic software which helps in most of the professional jobs like customer relationship building, call center, etc.
- Zoho Desk has been an invaluable tool, its ability to automate tasks and centralize communication is impressive. Efficiency and communication management is improved with this platform.
Cons
- Things were getting lost or overlooked about and it had been making me insane. Zoho has a great set-up of items and this one isn't any special case.
- Inability to control what notifications you receive in the notification center, leads to excessive notifications.
- The software was difficult to navigate and ultimately setup. I found it confusing and not very intuitive or straight forward.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2025
FrontRunners
2025
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
2 Recommendations
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
