Teamwork CRM Software

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FrontRunners 2021

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PriceDemo

About Teamwork CRM

Teamwork CRM is a cloud-based customer relationship management software designed to help businesses streamline operations related to leads and sales on a unified portal. The platform enables organizations to create multiple pipelines for processes, sales teams and marketing projects and monitor tasks to identify issues and opportunities. Teamwork CRM includes a contact management functionality, which enables enterprises to store, update and organize details about companies and customers in a centralized repository for future reference. It offers a host of features such as custom fields, Single Sign-On (SSO), data import/export, board and list views, data sorting and more. Additionally, managers can gain insights into metrics related to sales forecasting, probabilit...

Teamwork CRM Pricing

$15 per user/month if paid monthly. https://www.teamwork.com/crm/pricing/

Starting price: 

$12.00 per month

Free trial: 

Available

Free version: 

Not Available

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Teamwork CRM overview

Teamwork CRM User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 1 - 5 of 67 reviews

Pieter

Verified reviewer

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2020

Teamwork Meets the Mark

We use Teamwork to manage projects, so adding on the CRM feature has been an easy transition.

Pros

Integrates easily with Teamwork Projects

Cons

Can't leave notes in contact entries. Doesn't integrate with Office 365 yet.

Reasons for switching to Teamwork CRM

Already using Teamwork. Didn't want to pay for Hubspot.

Response from Teamwork.com

Hi Pieter, Thanks for your review of Teamwork CRM. I've forwarded your recommendations onto the support team. If you need anything - contact us at support@teamwork.com! Have a nice day, Karen at Teamwork

Replied February 2021

Betsy

Company size: 2-10 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

Teamwork CRM Integrates Perfectly with Teamwork PM

Teamwork CRM has great customer support, and is constantly working on updates and new integrations. It's constantly evolving and is definitely easier to use than the program we were using before.

Pros

Teamwork CRM is a great product to accompany Teamwork PM, which we had already been using for many years. We were looking for something easy to use that wasn't cumbersome and didn't make our work harder. I like the fact that I can add items easily, and add tasks that convert over to Teamwork PM, thus making is so that I don't have the enter data twice in two different places.

Cons

It took a bit to convert over from our prior CRM. The Excel file didn't easily upload - but this was a while ago, and I think Teamwork CRM has changed this process since. Also, I wish there was an "Export" to Excel option, so that I can pull reports for my files and look at everything on one screen.

Reasons for switching to Teamwork CRM

Insightly was difficult to use and took too much time.

Response from Teamwork.com

Hi Betsy, Thanks for such a detailed review of Teamwork CRM - we really appreciate it. Could you contact the support team at support@teamwork.com to investigate these Excel issues further? Have a great day, Karen at Teamwork

Replied February 2021

Carlos

Company size: 11-50 employees

Industry: Design

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2020

Hope the new features will come soon

i'm new on this. Coming from pipedrive, so there is a lot of work to improve the tool

Pros

i'ts easy to use. Nice interface and user experience.

Cons

email integration, i know is in beta but it has a lot of improvements to implement. Visibility of your calendar activities when you program a new activity directly from the opportunity Google calendar integration. Right now is through zapier and its not possible to link only an user. I tested it and it shows all the team activities in my own calendar It would be desirable to have an app

Reasons for switching to Teamwork CRM

Because we use from a long time the teamwork projects application and its interesting to have everythong integrated

Response from Teamwork.com

Hi Carlos, Thanks for your feedback - we really appreciate it. We are sorry to hear that you are experiencing some issues with email integration. Please contact us at support@teamwork.com so we can look into this further. Karen at Teamwork

Replied February 2021

Jill

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2020

Best in class for the money

Previously, we were having to leave proposals as open projects or tasks in order to keep track of them. I like that I can see in one place what's still outstanding and schedule follow ups with aging proposals.

Pros

My absolute favorite thing about Teamwork is the customer service. They answer questions immediately, and I can't begin to tell you how wonderful they were when covid affected our company. They've earned my loyalty for life through their friendly, helpful staff. That being said, the CRM is a solid product. If you just need a basic system to track leads, run reports, etc. this is a great system. It is best, in my opinion, if you're using the entire sweet of Teamwork products. It's super easy to understand and doesn't have a lot of extra bells and whistles that are sometimes confusing.

Cons

The one thing that is missing is a clear way to build estimates/proposals within the system. We use a separate quoting system, so that's not a big deal for us, but it might be a deal breaker for some. You CAN build an internal quote/estimate, but I don't know that you would then send that off to a client.

Reasons for switching to Teamwork CRM

Hubspot was, frankly, too much for us. We just needed an easy way to see what prospects and proposals were in process.

Response from Teamwork.com

Hi Jill, Thanks for your kind comments about our support team - our number one priority is our customers - so it's great to hear you have been looked after. I've passed your suggestions onto the product team. Kind regards, Karen at Teamwork

Replied February 2021

Jordan

Company size: 11-50 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

September 2020

Good value and work in progress

I like using Teamwork overall. I like Teamwork's suite of services. I feel like they are still in the process of rolling things out. The ease of use is the best part about Teamwork. Very user friendly.

Pros

It is very user friendly It's also super simple to get set up and invite other users. The integrated chat feature is great! It has many of the reports that sales teams find most helpful. Customizable.

Cons

Email integration is very basic. Would like the ability to have email templates, have basic email tracking capabilities. I also feel like I have to copy and paste information from a deal to a company level a lot. I wish they would automatically sync. Some glitches still happen from time to time. I also wish I could Activities and attached files in the deal could be organized better, such as being able to select the option to view only files, or view only activities, or view only notes, etc. An additional feature added to receive a desktop or email reminder of due activities would be very helpful.

Reasons for choosing Teamwork CRM

We chose Teamwork CRM because we were already very well integrated with Teamwork Desk and Projects and we received very good pricing.

Reasons for switching to Teamwork CRM

We switched from HubSpot CRM, Pipedrive CRM, and Highrise by Basecamp. We switched because we were already very well integrated with Teamwork Desk and Projects.

Response from Teamwork.com

Hi Jordan, Thanks for your review of Teamwork - it's great to hear that you are enjoying our chat feature! Could you email us at support@teamwork.com - so we can look into these requests further for you? Kind regards, Karen at Teamwork

Replied February 2021

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