--- title: "Tessitura Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tessitura. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tessitura is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/tessitura-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [Tessitura](https://www.softwareadvice.com/crm/tessitura-profile/) / Tessitura Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/tessitura-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/tessitura-profile/alternatives/) # Tessitura User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 3.2/5 - Customer support: 4.1/5 - Value for money: 3.7/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 14 reviews (39%) - 4 stars: 13 reviews (36%) - 3 stars: 7 reviews (19%) - 2 stars: 1 reviews (3%) - 1 star: 1 reviews (3%) ### Most mentioned pros - Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. ### Most mentioned cons - Because of the freedom and flexibility the system offers, it is less "user friendly" than some other systems. ## Tessitura customer reviews Showing reviews 1-25 of 36 (page 1). ### Essential ticketing software for Arts venues - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Runs the entire CRM and ticketing solution for the organisation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Company fully understands the requirements of the industry that it is targeting. There is an excellent community with end users willing to engage and help each other. #### Cons Requires quite a lot of resource to manage and maintain in terms of staff and hardware. Would hope to see this improve in coming releases and perhaps a shift to a cloud implementation. --- ### A Great System For Managing Ticket Sales - Overall rating: 4/5 - Reviewer: Steve W. - Verified reviewer: Yes - Industry: Entertainment - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Tessitura is a great way for us to interact with ticket sales for internally booked shows. There are a great portion of analytics that allow us to analyze show sales, on sale data etc. #### Cons Software has outages, sometimes at very inopportune times. (These can be frequent). Customer support at base level is not the best and it can take some time and discipline to get issues in front of the correct support team. --- ### Tessitura and Fund Raising - Overall rating: 2/5 - Reviewer: Jon G. - Verified reviewer: Yes - Industry: Philanthropy - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Shop around. There has to be a more efficient and effective product. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The integration of ticketing with prospects/donors is alluring, esp. for performance art organizations. #### Cons This is a ticketing software with a CRM work-around built in. It's confusing, user abusive and extraordinarily expensive. In our town, NPO's had to group together, in one building, where they created a new company that specializes in Tessitura software management. It's a clever use of the software and a business structure. This company then went out and sold it's software services to other performance art organizations as far away as Los Angeles. However, all organizations can see who has who in their database. You can't go into the account, but it becomes readily apparent our prospects and donors are being hit on all the time by all the same organizations. It's tricky. But the fact remains. Tessitura is enormously complex, just to get acknowledgements out is a lot of busy work. When I came on board, the previous development person really used Tessitura as a storage unit and did all the fund raising in Excel and Word. And from a NPO business perspective, once you commit to this software, extraction is basically a blackmail. It costs a fortune to leave it and organizations still have this challenge of ticketing tied to fund raising. --- ### Great - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tessitura is definitely the most popular in the nonprofit arts industry. It's ticketing and fundraising features are integrated and allows for a full constituent report. #### Cons Lately, the software seems outdated. Unlike Raiser's Edge, Tessitura demands a full training to know the ins and outs of the software. It's not the most user-friendly software out there. --- ### I've been using Tessitura for a few months and I enjoy the ability to learn new functions every day. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: January 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros There are so many functions to learn about this software that I always am excited to learn. Tessitura gives you so much information so many forms that it's insane on what this software can hold. #### Cons It is a bit complicated and you do need a specialist if you want to really learn how to fully utilize the software. --- ### Tessitura is an easy to use fundraising and ticketing software system that I would reccomend - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Ease of use in the ticketing function. One is able to see and use a seat map in real time to place and track orders. These orders are then linked to the constituents account where you can track the moves management of a particular donor and see their giving history. #### Cons Does not have the full capacity of moves management as seen in Raiser's Edge NXT but has a better ticketing and box office functionality. A better database for those who own their own performance venue and have a larger marketing than development team. Not ideal for someone who is focused on development first. --- ### An incredibly robust ticketing and seating software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Performing Arts - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tessitura allows you to input and seat based on your own theater's house model. I like that there's a visual layout you can view to see which seats are taken and what kind of ticket they're purchased under. #### Cons Tessitura is a large and complicated software. I'm not even aware of all of the things it can do. It's a true learning process and companies may choose how deep down the rabbit hole they'd like to go: using it lightly or going so far as to send members of their theater to the huge Tessitura conference once a year. --- ### Art Organization Zeus - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used other for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Every arts organization uses Tessitura for a reason. All encompassing, it's reach is impressive, limited only by its users organization. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros For donor organization, easy and effective with a wide range of tracking. #### Cons Ugh, ok, repeat entries were the scourge of my job. So its effectiveness definitely depends on the team who uses it. I wish there were an option for Tessitura to regularly compare possible multiple entries to combine. --- ### Tessitura Basics - Overall rating: 5/5 - Reviewer: Liam C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used monthly for less than 6 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Tessitura is a fantastic software that helps me to track and process huge amounts of data. #### Cons Because the work I do on Tessitura is relatively simple (tracking constituent information and processing tickets) at times the software feels more complex than it needs to be. --- ### I enjoyed this software immensely, but because, but it can be slow to pick up. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 201-500 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is SO big. The number of features is really excellent, and I am constantly amazed at the breadth of functionality. #### Cons Unfortunately, the sheer number of functions can prove daunting, often. At times, it is not always intuitive, but I eventually get around to understanding. --- ### Tessitura - Overall rating: 4/5 - Reviewer: Grace A. - Verified reviewer: Yes - Industry: Events Services - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Tessitura is organized and can handle the complicated functions of our daily ticketing set up. #### Cons It is very archaic-looking, confusing, and hard to find things. --- ### Nonprofit Arts Endorsement - Overall rating: 4/5 - Reviewer: Luisa C. - Industry: Fine Art - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros Ability to incorporate both development and box office capabilities. #### Cons Difficult to access 24/7; limited abilities; not enough training for entire staff; few personnel actually use it. --- ### Fantastic software with a bit of a learning curve - Overall rating: 5/5 - Reviewer: Joshua P. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I have worked in non-profit theatre for over 15 years and used several different systems. I have been using Tessitura for over 10 years now and have no desire to ever go back. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tessitura is designed specifically for non-profit arts organizations and is consistently working to meet their specific needs. It has excellent flexibility and can be adapted for a wide variety of operational requirements. It also does a great job of consolidating data into one place to easily pull and analyze. #### Cons Because of the freedom and flexibility the system offers, it is less "user friendly" than some other systems. There is a somewhat steep learning curve for new users. --- ### Tessitura - Pretty Good - Overall rating: 4/5 - Reviewer: Matt M. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Tessitura satisfied about 80% of my daily box office needs. That is still higher than other theatre ticketing software but not enough to justify it's high cost #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Tessitura is a decent ticketing software and having worked with many other theatre ticketing programs it might be the best. That is, however, faint praise #### Cons Cost is very high and prohibitive for smaller venues. Larger venues and/or theatres with major donors most likely will be the only ones able to afford Tessutura --- ### Terrible Software - Overall rating: 1/5 - Reviewer: Luke M. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered Negative. It is not worth it. I've worked on systems coded in-house by teams of 2-3 ppl with other companies that are way more cohesive and seamless and can integrate with other systems. Tess has entire teams at its disposal. There is no excuse for how terrible this software is. Due to reasons I won't get into here, our company can unfortunately not switch. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I like that this software would be impressive if you lived in the year 1990. I guess you could say I like that it has the most basic capability of storing information...the buck stops right about there #### Cons Pretty much everything. It is insanely expensive, and if you want to change anything to make it fit your needs they charge an arm and a leg. It crashes constantly, and there is no consistency in what you can copy/paste regarding donor information. It does not integrate with ANY other software, making it a virtually useless CRM for any modern company/nonprofit. Furthermore, when you are forced to change your login info every couple of months, it can't process the change, so you have to contact your administrator or call the Tess helpline, and they are generally condescending and act like you're dumb when the program doesn't work on your end. They've literally said "well, it should be working, so I don't know what you're doing..." and laughed. --- ### Flexible and full featured software that can do almost anything if you are committed to the setup and work required. - Overall rating: 4/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tessitura has been flexible and the solution we needed at the time we implemented to handle our complex admissions, membership and fundraising needs. Support is always helpful and typically quick to respond. I love having all data in a single location. #### Cons Product is very complex and many users are deterred by that. Tessitura is on the right track but a little slow in updating technologies to match other competitors. I feel like I spend a lot of time defending the software and it's functionality to our less technical end users. The cost is not insignificant, but has been worth it at this point for us. #### Reasons for switching to Tessitura Decreased functionality in the previous product that was needed on our campus. Integrated database with flexibility to do almost anything that has been requested of us. --- ### The Cadillac of CRM sytems - Overall rating: 5/5 - Reviewer: Shelley E. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered I've used Tessitura for 20 years, in multiple organizations and found it to be user friendly. Reporting and analytics options have improved greatly over the last 5 years. Without knowing SQL I'm able to create custom visualizations for end users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Tessitura is a non-profit helping other non-profit organizations. They truly take feedback from end users and improve the software every year. The technical support and world-wide community support is amazing. Everyone is willing to share and help find best solution. Every department is able to work in the same system and get the full picture of each patron. It forces collaboration where silos existed in the past. Ticketing and Develoment folks will use it the most, Marketing some, Finance the least. Security features are robust and easy to manage as an administrator. #### Cons My current organization is in the middle of implementation. Because the system is so flexible there are times when there are no hard and fast rules of how to set up a process. Everyone uses it differently so that's good and bad. I wish it had facility management capabilities since so many non-profits rely on that for operations. #### Reasons for choosing Tessitura Salesforce doesn't include all facets of our business, such as event registration and management. #### Reasons for switching to Tessitura We wanted a unified CRM with all departments working in same software. This helps us to see the big picture of patron engagement and improve customer service. --- ### A ticketing system which actually works - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good overall, it does exactly what is needed for a busy venue #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros Easy to use and to train others to use. Within a day of training it would be possible to have someone selling and printing tickets without issue. #### Cons The seating plans can look off centred as it’s very square, would be better if it could replicate the floor plans better as selling for an unfamiliar venue could be tricky --- ### A top-tier ticketing and CRM solution for arts, cultural, and musical venues - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tessitura is the lifeblood of our organisation used by our box office, marketing, and fundraising departments to store all manner of customer information. It is a powerful piece of software with many customisation options that, when configured and utilised correctly, proves a useful tool. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Tessitura is a mammoth piece of software that has lots of features available for ticketing, fundraising, and marketing. It holds a wealth of constituent data and we can write our own SSRS reports in-house to query this data. Support is amazing, very quick to answer any queries, and very knowledgeable about all aspects of the software. It has been relatively easy to upgrade our software/database version following the very useful documentation found on the Tessitura Network website. The TN website also features webinars, a community forum, and is packed full of information on upcoming networking events. Tessitura also offer a Tessitura Network Express Web (TNEW) website solution for online bookings which integrates well with the Tessitura software. #### Cons Although the software itself is very customisable with custom plugins and such, it can cause headaches when upgrading to newer versions and has the potential to cause issues – these customisations must be backed up, checked for compatibility, etc. Technical support has originally been handled by agents in the US which had the potential to cause issues with time zones with our organisation being based in the UK, however they have recently restructured their support for Europe and have implemented a new helpdesk system which have helped improve this situation greatly. There are a lot of functions and features that I still feel I’ve barely touched on as an administrator, as well as there being a steep learning curve for end-users due to the sheer number of features available. UI elements do look a bit dated compared to other solutions on the market. --- ### Tessitura - the Rolls-Royce of ticketing software - Overall rating: 4/5 - Reviewer: Jared D. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Aside from an antiquated"look and feel" (of reports, UI, etc.) functionality is KEY. Tess seems to be as functional as necessary for my organization. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As an integral part of the team working to settle financials for events I can get almost any data collected through Tessitura sliced and diced in a report with tremendous customization. I have been pleased with the content of reports in particular. Without this tool, it would be impossible to provide the backup documentation necessary for settlement and reporting throughout the sales cycle. I also love the scheduled reports feature. I can develop custom reporting and set it once to send to multiple parties throughout the sales cycle and never worry about it again. Newly implemented dashboard are extremely versatile and powerful, but sometimes a touch cumbersome if you need a look at data. Great tool to develop and maintain KPIs. Though the learning curve, assuming ticketing software is in your background the learning curve is not terribly steep and I know I have just scratched the surface. #### Cons The near-infinite report customization can be a double edged sword because any tick-box accidentally checked (or unchecked) may dramatically change the content of a report. Special care must be taken and there are many ways to produce reports with inaccurate or undesired content. #### Reasons for switching to Tessitura I wasn't working with the org at that time. --- ### A beast of a product - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tessitura is at the heart of everything we do as an organisation. It holds our customer data, we use it to manage our ticketing and website offerings, to manage Direct Debits and donations, marketing, and much more. We could not function without it. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is so customisable, and does so much. There are facets for all areas of our organisation. #### Cons It is so customisable. This is an amazing feature, but comes with a lot of pitfalls and makes life challenging at upgrade time. #### Reasons for choosing Tessitura Tessitura offers a lot more flexibility and is more powerful for users. --- ### Good Across Departments - Lacking for Development - Overall rating: 3/5 - Reviewer: Jill D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered The Tessitura folks are great; however, the system is just not built for non-tech users. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros A lot neat details and the analytics are beautiful. #### Cons If you don't have a someone on staff to customize on a regular basis, you will have a very nice system that probably won't meet your basic fundraising needs in timely, generally fuss-free fashion. #### Reasons for choosing Tessitura Ticketing and finance integration. Only ticketing ended up working. #### Reasons for switching to Tessitura Ticket integration --- ### Tessitura pros and cons - Overall rating: 3/5 - Reviewer: Zach M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Tessitura provides quality metric reports. #### Cons Tessitura’s user interface can be confusing. --- ### A CRM that fits our needs - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been positive for managing relationships and for data mining. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It was created with music institutions and not-for-profits in mind and has all the ability to hand every need our unique business type(s) have. #### Cons It's a pretty advanced program and there is a massive learning curve. Getting staff on board to learn it can be a challenge. In addition, it's one of those softwares that is "only as good as the data you put into it." --- ### Could be better - Overall rating: 3/5 - Reviewer: Grace B. - Industry: Music - Company size: 2-10 employees - Product usage: Used other for less than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 3/5 #### Pros This software has a lot of muscle power, no doubt about it. There is a lot of functionality, and every problem you come across when it comes to how to send tickets out, sending receipts to patrons, etc has a solution #### Cons 1) This software is WAY too complicated for the average theater. The learning curve is very steep, which complicates the hiring process for temporary employees (cause they never get to the point of mastery and efficiency with the software), and there is no way to edit out which functions to "see" on your screen. For example, if xyz theater never uses a third of the functions of the software, there should be a way to visually hide them so that employees dont get confused about what they are seeing on the screen. 2) When it comes to entering information for credit card payments, the software designers never apparently thought about how the average patron reads out their information over the phone. You have to select the type of card used before entering the card number, meanwhile the patron is halfway through spewing out their number over the phone while the ticketing office employee is scrambling to write it down on a pad of paper cause Tessie wont let them enter the number yet. If there was more flexibility in the order that information could be entered (card type then number vs number then card type), the daily functionality of the software would be much improved. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/tessitura-profile/reviews/?page=2) --- Tessitura Reviews, Pros and Cons - 2026 Software Advice