--- title: "The Mortgage Office Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of The Mortgage Office. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if The Mortgage Office is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/the-mortgage-office-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Construction Accounting Software](https://www.softwareadvice.com/construction/accounting-job-costing-software-comparison/) / [The Mortgage Office](https://www.softwareadvice.com/crm/the-mortgage-office-profile/) / The Mortgage Office Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/the-mortgage-office-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/the-mortgage-office-profile/alternatives/) # The Mortgage Office User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 289 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.7/5 ### Rating distribution - 5 stars: 251 reviews (87%) - 4 stars: 28 reviews (10%) - 3 stars: 7 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 3 reviews (1%) ### Most mentioned pros - It also includes document storage, a call log, and a notes centre, which helps keep everything in one place. - I also love that it’s cloud-based, which allows me to access loan information and stay on top of issues even when I’m not in the office. - The best thing about The Mortgage Office is their ability to work with their clients and help to get everyone caught up and successful. ### Most mentioned cons - Some processes feel a bit too manual in some areas. - The difficulties we have had at Val-Chris are more about TMO "thinking" a bit too long sometimes, and definitely the communication with staff in the beginning. - Unfortunately, without a tech person on staff, I haven’t had the time or technical expertise to learn and implement them. ## The Mortgage Office customer reviews Showing reviews 1-25 of 289 (page 1). ### Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits. - Overall rating: 5/5 - Reviewer: Anisa L. - Verified reviewer: Yes - Industry: Financial Services - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge. #### Cons Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life. --- ### Improve Loan Servicing and Processing - Overall rating: 4/5 - Reviewer: Michelle O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for free trial - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered I am still in the beginning stages of using TMO. - The in-person training offered overall and close up (hands on) views of what the software can help us accomplish. Based on what I have experienced so far, I believe once fully implemented, TMO will be a key factor in improving our company's operations in the areas of loan processing and servicing. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros TMO's ability to organize data, create templates, and store documents all in one platform is very appealing (and important) to me. This will be a time saver and help produce smoother loan and servicing processes. #### Cons I am still in the beginning stages and have not fully implemented the TMO software. - At first, the extensive "menus" are a bit difficult to navigate, and it's easy to lose my place. I feel it would be helpful to have menu headings in "bold" (or stand out in another way) rather than just being accompanied by a drop down carrot. #### Reasons for switching to The Mortgage Office We are still in the process of switching. We've found that having data on one platform and documents stored in another, is not the most efficient way to get the job done. --- ### Great Product / Weak Service - Overall rating: 3/5 - Reviewer: Joshua A. - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it. #### Cons IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE. --- ### TMO is wonderful - Overall rating: 5/5 - Reviewer: Nick B. - Verified reviewer: Yes - Industry: Oil & Energy - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered It is a good company, and even more important (at least to me) the staff are friendly and easy to deal with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is so robust, but yet once you learn it so easy. #### Cons We are in Indiana and TMO is in California, I do not like the 3 hour difference when dealing with the help Desk. However, that being said TMO does a wonderful job getting back with me as soon as possible. Sometimes they send corrective emails before I even get into the office. #### Reasons for switching to The Mortgage Office The spreadsheets were getting way to lengthy and it was an extremely manual process --- ### Extraordinary - Overall rating: 5/5 - Reviewer: Erika T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This review was submitted organically. No incentive was offered Five star experience. TMO is like staying at a nice hotel. Your expectations are exceeded, you're met with exceptional customer service, and you're confident and comfortable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMO takes away a lot of the manual work required with our previous software. Productivity is important to us. This automates, simplifies, and clarifies borrower payments, lender disbursements, escrow management. It's incredible. Integration was definitely a project but only because of our starting point. We were operating so chaotically to just get by. The support team was incredibly helpful and still is incredibly helpful. If I could only list one reason why I'm happy with TMO, it would be support. So responsive, so knowledgeable, and friendly. #### Cons Integration was definitely the most difficult part. The software we used before was absolutely the reason it was difficult. #### Reasons for choosing The Mortgage Office Eric, our salesman, was very knowledgeable and approachable (we ask A LOT of questions). We enjoyed the demo, the promises of support (this promise is being upheld greatly), and the professionalism of each team member we met. I really cannot say enough about the support team. They are wonderful. Each day that goes by, we look up and realize that we love TMO more and more. So many times we've said "how did we do this before?" It's astounding. Choose The Mortgage Office. It's so worth it. #### Reasons for switching to The Mortgage Office NoteSmith was great and cost effective when we were servicing a few notes, but as we've grown, we've needed more consistency and user-friendliness. --- ### Capterra Review - Overall rating: 5/5 - Reviewer: Jacqueline A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered The overall experience has been excellent. TMO goes above and beyond to assist their clients with any questions they have. In addition, the staff is immensely knowledgeable and friendly, and they are always available and willing to help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I was especially impressed with the quality of the product. The Customer Service has been outstanding as they are extremely accommodating and helpful. #### Cons N/A - I can't say there are any Cons about TMO. All of the #### Reasons for switching to The Mortgage Office We needed a system that was live on the web so we can do everything in real time. We were also looking for a system that allowed us to have the ability to be capable of adding more information into the software to track our loans once they are closed. --- ### No software is perfect...but this one is pretty close....and the customer support is top notch! - Overall rating: 5/5 - Reviewer: Audrey M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered We have had a huge time savings using The Mortgage Office. ACH file is automatically generated at the click of a button. Loan payment input is simple. Monthly reports to our Lenders are generated and emailed right from the system. In the past we needed to scan the reports and e-mail them to the right people using our old system. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software makes applying loan payments a breeze. We utilize ACH Express to remit monthly payments to our Lenders. That process is relatively easy. The creation of the NACHA file automatically by the system has saved us so much time. We used to have to manually load up that information, opening us up for human error. #### Cons The clickable items on the left had side of the home screen are a little clunky. We tend to use Tasks & Reports the most, and I find sometimes I have trouble finding it as it is a good way down the list and doesn't stand out. #### Reasons for switching to The Mortgage Office The customer support people at LoanLedger were horrible to work with. The treated us as if they didn't need our business. They were rude and not helpful. I complained several times to their management and nothing changed. In addition to the lack of support, there were too many glitches with their product. (which is why we were constantly calling for support!) --- ### Very happy with our new loan servicing software!! - Overall rating: 5/5 - Reviewer: Veniece F. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered HomesFund is very happy with the overall use, speed, and functionality of the software - and - it's in the cloud! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setting up was fairly easy. The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. They get back to me quickly and with great guidance and expertise. #### Cons Some of my uploads were not accepted; however, I'm sure there was a share of user error as part of the reason 😊 #### Reasons for switching to The Mortgage Office The previous software we'd used for 11 years was dated and not able to handle certain things like Escrow Analysis. Also, they are still a desktop version, possibly in transition this year or next. With that, I was unable to work from home. Now with TMO, I can!! --- ### Great Software - Overall rating: 4/5 - Reviewer: Johanna A. - Verified reviewer: Yes - Industry: Investment Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered It has been good! Technical support has been wonderful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It's easy to navigate and they are always open for implementations. #### Cons Does not have reports that can be customized. #### Reasons for choosing The Mortgage Office It is a company with a great track record, it is in the country and the customer service is very good. #### Reasons for switching to The Mortgage Office It didn't work with the type of services we offer. --- ### TMO, all in one!!! - Overall rating: 5/5 - Reviewer: Marisol R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfied with the program regarding loan servicing, reports, payments and more. TMO has been a very useful program. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMO is super helpful with what we use it for, Loan Servicing! We use the online version which is very fast. If I ever get stuck in any way their customer support is always very helpful including the zoom video calls. It gets better as time passes since they update the program with new features. #### Cons it will be helpful if there is way to automatically count how many times a loan has been late. Also, the time on the reports is different as our central time, maybe there is a way of changing it. --- ### Kara's Reveiw - Overall rating: 4/5 - Reviewer: Kara S. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2024 - Review source details: This review was submitted organically. No incentive was offered During the seminar for LO I really got a great inside look at TMO's training and educational tutorials. It was great to meet all of the faces behind the software we use every day. My overall Experience with TMO has been quite good, and continues to become better as the staff creates a more user friendly experience for us. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros What I liked mostly about TMO is that it produces paperwork quickly for me to do disclosures. It's easy to find accounts based on the search bar provided, and that we can create templates for data entry which make it quicker and more efficient to input. #### Cons The difficulties we have had at Val-Chris are more about TMO "thinking" a bit too long sometimes, and definitely the communication with staff in the beginning. I think as time goes on overall it has improved tremendously. --- ### Multiuse, Multilevel Software - Overall rating: 5/5 - Reviewer: Heather D. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The Mortgage Office is such a great software backed by a great experienced team. The software is innovative and always makes your process easier and quicker. This also happens with the team behind the scenes. When any issues arise, the support team is on top of it. As our company grows, so do our software needs and this is a cause for continuous training. [SENSITIVE CONTENT] and her crew are amazing! The in person training is totally worth the trip! You are able to customize the training to really dive deep into the topics that interest your company. Ramiro has all the tips and tricks to save time and being able to pick his brain about TMO is a real treat! The hospitality here is unmatched ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software allows you to customize to fit your own needs. It is capable of tackling complex setups with the different tools available. Very user friendly. Where we would spend hours in just creating and sending letters and notices, the mortgage office fast tracks this and many other tasks by using its custom letters capability. Time saver! #### Cons At this time, Lucro is fully satisfied with this software --- ### One Stop Shop - Overall rating: 5/5 - Reviewer: Ashlee E. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros TMO is easy to use and easy to understand. It is a very complex system that allows us to do many things like take payments, manage our bank loans, cut checks and plenty of more tasks that are useful in our workplace. If we run into an issue, we simply email the support team who is always quick to respond and solve our problems. The TMO support team is amazing, they are very professional and are problem solvers! #### Cons Like any new system, it took time to understand TMO and be able to use it to its full capability, but once I got the hang of it, I could not be happier with this software. When I have spare time, I like to look around in the different tabs of TMO to find different reports or functions that could be helpful to the company; there are so many ways to utilize TMO, the possibilities are endless. --- ### Flexible Software - Overall rating: 5/5 - Reviewer: Nordany Q. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered I have experienced worst after testing four other loan software. This is the best so far. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It a spreadsheet format for customers' main screen which is downloadable to Excel. Allows for flexibility of how data is displayed through "Smart Views." Though one would need help from Support to figure out the correct string to use. It allows for credit reporting, which a lot of our customers want. #### Cons The base Loan Origination module does not allow for payments to be divided monthly evenly if the first payment due date is not 30 days from contract signing. Tends to create balloon payments for that reason. One could pay to add another part to the software to take care of that issue. But in addition to paying for the upgrade one also pays 17% of that purchase price quarterly. Which leads to another minus of increased monthly cost the most modules are added. This is true of any additions one makes to the software, whether ACH processing modules or Loan Origination module etc.. So, it really increases the monthly costs of the software, after initial purchase price, the more trimmings you want with it. It is a good software, But, make sure to take into account not just the initial cost of all modules but also the extra monthly 17% or so of the purchase price that will have to be paid. #### Reasons for switching to The Mortgage Office Other software were not as flexible with reports and did not allow for credit reporting. --- ### Ease of Use for Servicing Residential Loans - Overall rating: 5/5 - Reviewer: Amy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered Over the last 13years we have grown our business with The Mortgage Office. I appreciate the support team when we have questions or issues. We enjoy the Print & Mail service for 1099/1098s. The Custom Letters and Reports feature which utilizes Word's mail merge features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From setting up a loan to applying payments and running escrow analysis. The software is full of features- Adjustable Interest Rates connected to WSJ - Not a Problem! End of Year Statements and 1099/1098s - Not a Problem! One of the Best Features is the Portal for both lenders and homeowners. Homeowners can make their payments on-line too! #### Cons It would like to be able to add the insurance information on the portal. The portal has continued to expand over the past years. I really like the 1099 and 1098 information being available on the portal. #### Reasons for choosing The Mortgage Office The demo and the features! #### Reasons for switching to The Mortgage Office We switched for the verbose options offered by TMO, the support team, the high quality reports and the credit reporting module. --- ### Overall great and helpful - Overall rating: 5/5 - Reviewer: Isamar M. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Glenn and Xavier are knowledgeable and understand how our company works. Any issue that we have encountered has been resolved. It is awesome to know there is always a solution. #### Cons A great way to improve though, is to provide more training to employees or having a second set of eyes approve their guidance before creating a bigger problem on the system. When we encountered this problem it was still resolved. --- ### TMO is a great partner - Overall rating: 5/5 - Reviewer: Joseph H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have been working as the payment provider for over 9 years. They are a great partner and we love that they, like Usio strive for excellence and to delight their customers. #### Cons We have not heard any complaints from our merchants about the software. --- ### Mortgage office review - Overall rating: 5/5 - Reviewer: Colette C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros OVERALL EASE OF USE. So many features. #### Cons unfortunately, we were sold the origination module and were not aware that it won't work for us. we tried to get a refund but were told we signed a contract. was a very expensive mistake. #### Reasons for switching to The Mortgage Office not user friendly --- ### Awesome software very useful - Overall rating: 5/5 - Reviewer: Annpriya T K. - Verified reviewer: Yes - Industry: Banking - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2024 - Review source details: This review was submitted organically. No incentive was offered Good software. Will highly recommend this software for any data management needs. Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly and good to use. Can keep track of all needed information in one place. #### Cons Needs a little adjustments. Overall a good tool. --- ### Overall A quality software with minor amendments required - Overall rating: 5/5 - Reviewer: Jason C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Very good. I would recommend it highly over the other options available on the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software is the most comprehensive software on the market without going to customization. For a small to medium-size firm, I would highly suggest this to be your best solution. #### Cons There are certain issues with the software which should allow a bit of customization. In the mortgage industry, there are unique cases all the time, the software limits certain items rather than allowing the user to customize the options. There is typically a workaround, however, giving the user a bit more freedom would have been preferred. However, it is still the best non-custom software on the market. #### Reasons for choosing The Mortgage Office Ease of use --- ### TMO is a life saver - Overall rating: 5/5 - Reviewer: Kelsey R. - Verified reviewer: Yes - Industry: Commercial Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered overall I find TMO extremely useful. If there are any glitches i know that the team and support staff are there to help and have proven to be effective #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Ease of use, report management and production customization - able to tailor to fit specific needs. #### Cons We are currently using the access version with nearly two decades of information - we have been experiencing laggy performance at time --- ### Product review and evaluation - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered ... #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease and smoothness and important advantages for the user and benefit in performing the work quickly #### Cons technical supportTechnical support does not respond quickly to complaintsSome ads are false #### Reasons for choosing The Mortgage Office Because it is the best and fastest --- ### Big Fan - Overall rating: 5/5 - Reviewer: Jerrel A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered very good experience #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's easy to use, helps me create a positive impression with borrowers and makes running my business easy. #### Cons Id love a plugin that helped more with escrow management, calendering and managing tax and ins payments. I use TLO and it is not available. Id also like to transfer my several loan files to the online system, but my setup makes this impractical. --- ### Portfolio management is a piece of cake! - Overall rating: 5/5 - Reviewer: Estefania R. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered Managing the borrower pool is a piece of cake when using TMO, so I would highly recommend this software to others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The Mortgage Office has it all: dynamic modules, customazible grids, easy reporting system. #### Cons Their support time of response sometimes can take up to 48 hours. --- ### Surprisingly Impressed - Overall rating: 5/5 - Reviewer: Scott F. - Verified reviewer: Yes - Industry: Capital Markets - Product usage: Used weekly for less than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered I am rarely impressed with new application specific software, most of the time the developer has not considered the many facets and nuances of the industry or its participant's workflows and as a result has a generic product that is 80% effective. After exhaustive searching, demonstrations, and trial periods, The Mortgage Office was the most logical choice for us. I have been through many enterprise software Implementations, and all of them were time-consuming and frustrating, I can say The Mortgage Office is easier than most. Support is knowledgeable and responsive. There are many customizable features which is great; but also takes some time getting familiar with them all to make it operate the way you want. Overall we have been very happy with the results, our servicing time has decreased by more than 50% and at the same time accuracy has improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great Customer Support, Reliable, Accurate #### Cons Customized reports are difficult, no cloud-based option ## More reviews [Next reviews](https://www.softwareadvice.com/crm/the-mortgage-office-profile/reviews/?page=2) --- The Mortgage Office Reviews, Pros and Cons - 2026 Software Advice