The Mortgage Office vs VanillaSoft

RATING:

4.8

(259)

The Mortgage Office has 259 reviews and a rating of 4.83 / 5 stars vs VanillaSoft which has 153 reviews and a rating of 4.66 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (259)
4.7 (153)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
March 26, 2024
November 28, 2023
Pros/Cons
  • Pros

  • I have been using this software for 10+ years and I love it. This software makes servicing easy.
  • We are not utilizing all the modules. But their integration of ACH, emails, Text messages are very helpful.
  • Cons

  • For odd loans/transactions it may be customized but the cost can be high.
  • Lack of convenience of compiling loan documents to be emailed directly to notaries.
Read all user reviews
  • Pros

  • VanillaSoft has tremendously grown my business with its lead integration allowing me to save and follow-up on prospects as well as disposition and drip market.
  • The intuitive and easy flow of this CRM system is excellent, it helps keep business moving and complications minimized.
  • Cons

  • In a time where scams are more common, I felt not as many people picked up with this software. I also needed reports setup, and I was told after I signed the contract this is an extra fee.
  • Sometimes lags on connecting to calling software.
Read all user reviews
Pricing Range
$
$
$
$
$
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Product Demo
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Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2021

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos