Blackbaud Raiser's Edge NXT Software

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About Blackbaud Raiser's Edge NXT

Raiser’s Edge NXT is an integrated, cloud-based fundraising and relationship management solution for nonprofits. Raiser's Edge NXT provide tools to streamline various activities of a nonprofit organization and provide a single view of entire business activities. A user with sufficient administrative privileges can access and share information across the organization. The built-in acquisition tools allow users to reach prospective donors and send them timely and relevant communications. The solution can also target existing donors for growing revenue with cultivation tools designed to address retention and empower evangelists to raise money on behalf of the organization. Raiser's Edge NXT offers data enrichment services that can help fill in donors' contact inf...

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Blackbaud Raiser's Edge NXT User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 369 reviews

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

3

Customer support

1

Functionality

4

Reviewed July 2020

High end product, poor customer service

Great product, but the lack of customer service for the price point leaves a bit of a sour taste in my mouth.

Pros

This is definitely a nice product that does everything that it promises, and helps us keep track of all of our donors.

Cons

The price point is high for what you are getting, and customer support for this product is extremely poor at best.

Emily

Lilyfield

Verified reviewer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

2

Value for money

4

Customer support

3

Functionality

4

Reviewed July 2020

Blackbaud

Overall, we like and dislike this product. We are learning to live with some of the quirks of it because the organizational tools for fundraising seem to be quite good for us.

Pros

What I like most about this product is that as a fundraiser, I have many tools that keep me organized and remind me to thank our donors.

Cons

My co-worker who uses this software for only adding donations has a very difficult time with it. She says it takes way too many steps to add donations. It is also frustrating that you have to create a new record for someone who has been memorialized by a gift. It seems odd to add someone into your record base that is deceased and there is a cap on the number of constituents you can have in the database without having to pay more. The reporting pages are confusing and difficult to understand how to set up a goal and see our progress toward it. There are many things like this that we come across that are frustrating to us.

Reasons for switching to Blackbaud Raiser's Edge NXT

We made the switch because we wanted to be able to use organizational tools for fundraising.

Cheena

International Tennis Hall of Fame

Verified reviewer

Industry: Fine Art

Time used: More than 2 years

Ease-of-use

4

Customer support

3

Functionality

3.5

Reviewed May 2016

Raiser's Edge Lifer Rant

Pros

My biggest likes for the Raiser's Edge are the various modules: Events, Membership and Online Express. I can organize the information and pull it back out in queries so easily. The canned reporting is not bad either. They pretty much have every kind of basic report you could need. You can pull some pretty decent reports that track actions, solicitors, giving and profiles. The key is making sure your data is clean and organized. Speaking of which, Raiser's Edge has done a great job of improving it's data clean up functions. They have improved duplicate removals. They have added e-mail and phone clean ups. And they are always on top of making sure their clients are heard (even if it takes them a little while to deliver).

Cons

The reports have aged out at this point in the desktop version (non-cloud). Development departments are looking for different ways to report their money and we are now depending on Crystal Reports to constantly fill that void. I wished the reports were more malleable and you could really build out the layouts to accommodate what staff wants to see. The biggest thing I hear in terms of complaints from my staff are the number of clicks to get a process done, whether entering an event on a record to recording a membership. Sure we can set up default settings for many of the procedures, but there is still that need sometimes to have to go through and enter manually.

Iris

UC Riverside

Verified reviewer

Company size: 51-200 employees

Industry: Higher Education

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Customer support

2

Functionality

5

Reviewed June 2021

It's a good fund raising product but it needs improvement

RE NXT meet the basic needs for fundraisers and administrators. But any complex queries, reports, import, integration with other system requires lots of 3rd parties tools to achieve.

Pros

Visuals is based on permission and search button on the top of the browser is useful. Tiles are collapsible and dashboard is easy to view. Comparing to the database view, opening a new browser tab is useful when doing some comparisons between screens. Data Health (Deceased/Email/Duplicate Finder) is a great feature in web view. We use it all the time. The availability of ResearchPoint on dashboard is great feature for prospect management team.

Cons

RE NXT is a web view that is not as fully integrated as the database view. List, import and reporting are not adequate as the database view. Although SKI API is available, not all of the data point in database is available.

Anonymous

Verified reviewer

Company size: 51-200 employees

Time used: Less than 2 years

Review Source: GetApp

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

2

Customer support

2

Functionality

4

Reviewed January 2021

A Necessary Evil

While there are a lot of new, or newer, donor management systems out there now, Raiser's Edge is still the one most organizations go with. It has all the necessary features and if you already have RE 7, switching to NXT is easier than trying to move to an entirely different system. Frontline fundraisers will find NXT much easier to use for their purposes than RE 7, but those who use Raiser's Edge a lot will still find themselves in the regular database view with no major changes from RE 7. Slowly some important features are being brought into NXT view. First the only way to add a gift was in database view, then you could add gifts on a one off bases in NXT view, now adding gifts in batches in NXT view is being rolled out. But for data entry, database administrators, or other RE power users, there won't be much of a change from RE 7 for a while.

Pros

Raiser's Edge NXT is much more intuitive and user-friendly than its predecessors. It has many neat features built it such as the map/location function and some automatic reporting. Its mobile friendly meaning its easy to review notes or update on-the-go and the email tools built in are very useful, even if not the most robust email system.

Cons

With NXT, it seems like Blackbaud released things before they were ready. Many of the necessary features can't be done though the NXT online view and still require the database view, which is the same as RE 7. They are adding new features all the time and perfecting the ones they already have, but many times it seems like they should have perfected it before it was released. Often when they debut a new feature, I'm left with more unanswered questions. I do belive NXT view will get better over time, and it is necessary to switch over as soon RE 7 will not be available, but NXT is expensive and does often feel like it is still in development.

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