Tidio Chat Software


 

Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices don’t have any of the problems commonly encountered when live chatting on devices with small screens. If no agents or employees are available, users can leave “offline messages.” And, with use of a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.

 

Tidio Chat - Chat pop-up
 
  • Tidio Chat - Chat pop-up
    Chat pop-up
  • Tidio Chat - Active users
    Active users
  • Tidio Chat - Automatic messages
    Automatic messages
  • Tidio Chat - Appearance
    Appearance
  • Tidio Chat - Connect with devices
    Connect with devices
  • Tidio Chat - Apps
    Apps
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

26 Reviews of Tidio Chat

 

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Software Advice Reviews (1)
More Reviews (25)

Showing 1-1 of 1

Kristina from Six Degree Talent
Specialty: Other services
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Not impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Cons

I did like the fact that you could download to your desktop without having a browser page open all day. Downloading to your desktop doesn't work. We have missed several notifications. It can be confusing.

Review Source
 
 
 
Showing 1-20 of 25

Kenneth from Cut 'N' Paste

June 2018

June 2018

Free and useful

Ease-of-use

Functionality

Product Quality

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Value for Money

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Quality
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Value
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It's another way to make it easier for clients to contact you.

Pros

This is a good product for your website. Easy to implement into the website and works like advertised.

Cons

Nothing really, It slows down your site a little, but nothing significant. How can you complain with a free version and 100 automatisations included...

Review Source: Capterra
 

rick from love your pets too

June 2018

June 2018

Chat program for your website. We were never able to get it to notify us when we had a message.

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Pros

Nothing really. Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Cons

Unless you were sitting and monitoring it, we were never able to get it to notify us when someone was chatting.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: June 2018

June 2018

 

Hi Rick,

I'm really sorry to hear that. The issue you've described indicates that your mobile app is not keeping you online - we can fix that immediately in our database - please contact me at olek@tidio.net and I'll help you fix this.

I'm looking forward to your reply.

 


May 2018

May 2018

Good tool to start with an online chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It a less than 30 min a have a fully operational chat on my website

Pros

It's free. If you don't have a lot of money to invest in the online chat for your website this tool was made for you.
Easy to implement, free to start - what else to ask for ? The support is very reactive, normally you have your answer in less that 5 min.
I integrate this chat on my prestashop website and it took me less that 30 min to do all the settings.

Cons

There is no native module for prestashop. You need to install the module that allows you to integrate a javascript in your header. It was easy, but still, it would have been easier if they have a prestashop module.

Review Source: Capterra
 

Vicky from ACE POS Solutions Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

A great service for small businesses

Ease-of-use

Functionality

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Customer Support

Value for Money

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Quality
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Lots of features, easy to integrate and use chat. Great value for money, especially with the mobile apps.

Pros

A lot of features not seen in more expensive chat solutions. Love the mobile app and integration to other popular small business cloud services

Cons

A little buggy at times and widget is slow to load on the web site. Customer service is on and off as they respond quickly but the agents are not all professional.

Review Source: Capterra
 


March 2018

March 2018

Recently chose Tidio over all other free webchat software, simply because of how polished it is.

Ease-of-use

Functionality

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Value for Money

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Pros

Tidio chat's visual styles, customisation, and user friendliness makes it the winner for a product designed to feel, friendly for users! Other Live Chat providers are clunky and can take a long time to integrate, but Tidio just gets the job done - no nonsense, and for free. What they do then charge for (should you need it) is meaningful, and worth paying for.

Cons

When users are chatting via Tidio on a mobile device, they currently cannot upload/send files and attachments, despite being able to on a desktop. So slightly limiting, but have been ensured by super friendly customer services that this functionality will be coming soon.

Review Source: Capterra
 

Bridget from Idavee, LLC

March 2018

March 2018

Can't believe how great this is for zero cost.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

I know there are different levels and you can pay more for more options, but the free version works very well for our small e-commerce site. It makes it look like we're more than a mom and pop shop, but it's easy for us to use!

Cons

I sometimes have issues with the mobile app keeping me logged in and I have missed messages in the past. I can't verify that this is a problem with their software, or my phone, though.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: March 2018

March 2018

 

Thank you for your review! We hope Tidio will benefit your business. :) Can you reach out to us on our live chat so we can help you with the mobile notifications?

 

Pershanthen from Synchrothink
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Tidio for me, is the best integratable live chat systems for websites out there.

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It enable Developers to easily integrate live chat into websites

Pros

There is so many Live chat systems out there, for me this is the best. Its so easy to setup and integrate into a website that was built in any platform. Really awesome stuff.

Cons

Well because i am using the free version, i can only have one operator. A second operator is paid but overall this is a good choice.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: February 2018

February 2018

 

We're really happy to see your review. Thank you!

 

Trevor from Mighty Bright

January 2018

January 2018

Helps me with conversions on my Shopify Store

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

I like that it can be set up to operate on auto-pilot on specific pages or actions. It's like adding a customer service agent to my team.

Review Source: Capterra
 

Mateusz from picksaas.com
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

A really nice and well-designed free live chat

Ease-of-use

Functionality

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Pros

- Really great, modern-looking design
- Offers all the basic functionality in the free version
- Mobile app and desktop app
- Easy-to-craft automations

Cons

- I preferred the online/offline mode, right now it's not available, anymore
- The desktop app sometimes doesn't remember my login and password

Review Source: GetApp
 

Dominick from Private

December 2017

December 2017

Looks great on the outside but features not fully completed

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Value for Money

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Pros

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons

1. When a user leaves your page and an operator responds the user will not be notified.
2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies.
3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list.
4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations.
5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Review Source: Capterra
 

aaron from nationwide access llc

November 2017

November 2017

This chat application is okay. There's still a lot of room for improvement though.

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Functionality

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We use this for one of our website. Not the best app, but it helps a lot with customer service.

Pros

It is really easy to set up and you can easily customize it. Customer support team is great as well.

Cons

Not all offline messages are being received by us. Which sometimes causes problems with our customers.

Review Source: Capterra
 


November 2017

November 2017

Sincerelly amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
Value for Money
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Support

The free service is great and I cant imagine how amazing is premium. Use this, guys.

Pros

The customer service is nice and the system can help you a lot. When you need someone to contact you, this is a perfect alternative.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: November 2017

November 2017

 

Thanks so much, we're really proud to provide our service for you.

 

Kellsie from Engel Institute
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great for the most part..

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Very easy to use, not a lot of fluff. Everything is completely customization and the screen display I prefer over any other app I have tried for my website. I had a lot more guests initiating in conversation when using Tidio then the app I currently use.

Cons

I have switched over to LiveChat recently from Tidio only because I felt like the users that Tidio said were live weren't actually "live". I would like to go back to Tidio if I could find an answer as to whether the pinging they use is accurate. E.I. Tidio says I have 20 live guests but when I switched over to LiveChat the number is really none or a low amount and LiveChat has confirmed their pinging is very accurate.

Review Source: Capterra
 

Crystal from Surety Solutions LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Start Taking Chats Right Away

Ease-of-use

Functionality

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Value for Money

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We found Tidio Chat after our current live chat software got buggy. Tidio chat was super easy to install with a Wordpress plugin, we were able to start taking chats right away. There is a lot of design functionality available, you can change it to match your brand, etc. The one thing we didn't like was that users had to enter their email address to chat with you. We found that deterred people from initiating a conversation. Eventually, we ended up going back to our original live chat software, but if we ever need to switch to another one, Tidio is top of our list.

Pros

VERY easy to set up. Start taking chats right away.
Fully customizable. You can even set up a separate page on your website for your live chat to live.

Cons

Users have to enter email address to initiate chat.

Advice to Others

Free is a good price.

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: January 2017

January 2017

 

Hi there,

Thank you for your review, please keep in mind that you can turn off the pre-chat survey (the one asking for email) with a one click.

I'll be happy to help you set it up on your account.

 

Nivek from Mountain Heights Flooring

November 2016

November 2016

Great Website Tool

Ease-of-use

Functionality

Product Quality

Value for Money

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Value for Money
Value

I utilize Tidio Chat on the website I design through Wix. It allows my clients to have an online chat feature on their website with set hours of operation, giving them a more professional look as well as capturing those customers who are looking for quick and accurate answers. It has proven time and time again its worth and it is very affordable.

I have not had an experience with their customer support yet, so I can not comment on that.

Review Source: Capterra
 

Daniel from Prycision
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Awesome Chat

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been looking for a really good system, that displays beautifully on a range of our clients' stores and websites. Tidio Chat is incredible!

Review Source: Capterra

  Response: Tidio, Tidio Ltd.

Date: July 2016

July 2016

 

Thanks so much, we are very happy to hear that you found the right service for your business!

 

Owen from Gcmag
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Discover a chat application with a dedicated team aimed at staying at top

Ease-of-use

Functionality

Product Quality

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Value for Money

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Since Discovering Tidio our conversions are up and as our feedback has been received and put into action we feel like we are listened to

Pros

Ease of Use
Frequent update of features and components
Intuitive Chat a Features

Advice to Others

Highly recommend implementing on your sites

Review Source: Capterra
 

Rafa¿ from Spikon Sp. z o.o.

March 2016

March 2016

Well to be quick - it is awesome.

Ease-of-use

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Ease-of-use
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We use it for some time now, and we find it perfectly fitting all our needs. Our site visitors are asking frequently about the chat service we are using and I think this is the best confirmation of how awesome Tidiochat is.

Pros:
- intuitive, easy to use for both sides (clients and operators)
- stable service; we did not notice any downtime for some time now
- quick, competent and nice support
- very customizable
- beautiful themes
- off-line messages included
- lightweight for the website
- constantly updated with improvements, add-ons

Cons:
I had some cons on my mind some time ago, but they fixed them all.

Review Source: Capterra
 

Tiberiu from Cosmobit

February 2016

February 2016

An awesome plugin

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Very easy to use, and fits well on every website. Keep it up!

Review Source: Capterra
 

Louis from Dealerdecoque

January 2016

January 2016

Nice for nice website !

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Really young and fast chat. Easy to use, fast customer service. I recommand it :)

Review Source: Capterra
 
 
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