Tidio Chat Software


Tidio Chat is a cloud-based live chat platform suitable for integration into any company’s website. It includes a customizable interface that lets companies make their live chat interface match the look and feel of their existing online assets. Additionally, it includes support for over 140 languages.

Tidio Chat is mobile compatible, which ensures that customers on mobile devices don’t have any of the problems commonly encountered when live chatting on devices with small screens. If no agents or employees are available, users can leave “offline messages.” And, with use of a Google Chrome plugin, Tidio Chat lets companies receive immediate notifications of any pending offline messages.

Tidio Chat is a cloud-based platform that supports integration with leading business applications such as, eCommerce, Email Marketing and CRM software. It is available in two license tiers, Basic and Pro, both available on a monthly subscription basis.



45 Reviews of Tidio Chat

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 45 reviews

December 2018

Jonathan from Great State Apparel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

December 2018

Perfect for getting started with customer chat

Pros

Very easy to set up and integrate with your website. We've seen an increase in sales due to this channel. Customer support is great.

Cons

Doesn't have all the bells and whistles that other tools offer

December 2018

Daniel from Mother Erth

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Pretty Good, some little glitches

Pros

I like that you can set up automations which are triggered by various events with specific conditions (for example, a user returns to the site and is on a specific page). You can set up the automation to pop up and ask a question.

I also like that I can chat with visitors from a cellphone app.

Cons

- The chat icon did have some glitches, as I noticed that when clicking on the screen near the icon, it still shows up, basically a larger area than the icon itself is a "hot area" to start chatting. This means that the visitor may be trying to exit out of a cookie notification or click something on your site and get frustrated that it just keeps opening up the chat.

In order to work around this, we've had to try our site from various phones and devices, see how things look and whether or not it gets in the way. We've had to put our chat icon on the lower left side for mobile phones as other wise when Iphone users first visit the site and they get the mandatory popup asking them to allow the use of cookies, they are not able to click the X button to get rid of the notification.

December 2018

Ariel from Fimedi NET

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Simple and powerful

Pros

Very attractive and highly customizable chat widget that like to customers.

Cons

For developers, it might not be the easiest to find the API documentation aspects you need, but it is actually there and support team is always happy to assist.

December 2018

Mohan from Roamsoft Technologies Pvt. Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Best chat product in the world.

Pros

1.Best UI
2. Very fast.
3. Very good price compare with other company in this industry
4. Lots of feature
5. Best chat bot

I have used more then 5 chat application already and I would say that this is the best in the market.

Cons

I personally did not face any issue till now. They need small small improvements but still it is understandable because they are new.

Response from Tidio of Tidio Ltd.

Replied December 2018

Thank you so much! <3

December 2018

Devon from Okanagan Flyboard

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

December 2018

Most affordable chat for small business

Pros

Affordability. It looks great. Very straightforward user interface.

Cons

Sometimes notifications don't go to my phone. Not sure why, but I am continuing to troubleshoot.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Keeps us connected 24/7

Pros

Plain and Simple- Tidio is always open for business. We use Tidio to stay connected with our customers day or night. During the work day, we keep the Tidio chat open, allowing us to respond to questions in real time. After hours, Tidio continues to accept and forward questions to us so that we can answer as we can.
Big point- occasionally, we've needed minor techical support and have found the Tidio crew to be very helpful and timely.

Cons

The mobile app is slightly lacking in functionality. Perfectly addequite for correspondance with customers , but not quite robust enough to make any major adjustments to the interface and such. All in all, this is certainly not a deal breaker.

November 2018

Kevin from Creativino

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Functionality

4 of 5

November 2018

Good entry level chat system

Pros

Allows you to jump in to providing customer chat easily. Integrates with Facebook Messenger too so I don't have to go there to check and respond to messages separately from my customer service chats.

Cons

They used to show me the URL of the page that the user was on but now that's a paid upgrade which is unfortunate. Admin interface can be buggy,

November 2018

Sarah from Titan Building Products

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2018

Great for customer communication

Pros

We have been using Tidio Chat on our website. it has been a great tool to speak with customers and answer any question they have rather than them calling us. The app for your phone is great too because I can answer customer questions outside of work hours.

Cons

It can be difficult to get into another users conversation if needed to but that would be the only con.

October 2018

Asfandyar from Wowmotions

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Never seen such professionalism

Pros

Class product, excellent n user friendly UI, top notch customer services, prompt support and amazing people. Don't waste time by searching its alternatives, your website definitely need this product. Tidio the great.

Cons

Just missing tickiting system. Nothing else.

October 2018

Femi from Lawrencia Consulting

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Functionality

3 of 5

October 2018

Essential Plugin

Pros

Tidio is very easy to set-up and you can automate tailored responses for your customers. At a cost of zero [You pay for some premium features], you can't go wrong

Cons

I personally don't like the fact that you need to input your email before chatting on a website, it feels like you are about to spam the customer. Also very prone to bugs

October 2018

Tim from Rentals Marketing

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

The best chat tool for your website on the market.

The best chat tool plugin for my WordPress websites.

Pros

I am using the free tool currently for some of my websites and it works perfectly.
The IOS app is great, this way you can receive live notifications and chat with customers from wherever you are.
The auto messaging helps out when your not available, especially helpful when not having 24/7 customer service.
The free tool is great

Cons

Totally understandable however the free version is limited in some ways. Still, I couldn't ask for more options as in my case the free subscription is already sufficient.

Response from Tidio of Tidio Ltd.

Replied October 2018

Amazing review, thank you so much for being with us!

September 2018

Jose Asdrubal from Upwork

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

User-friendly

Pros

It really easy to use, it allows you to maintain more than one chat at a time and still have the other chats opened.

Cons

It is very limited in regarding the interactions you can do with a client.

September 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Good for Wordpress

Pros

The wordpress integration was amazing and simple to use

Cons

None. It literally serves its purpose with little complication

September 2018

Anonymous

Verified Reviewer

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

September 2018

Easy to use

Pros

The interface is similar to other live chats, so its easy to use. The price is fine too.

Cons

Using the chat frequently, sometimes there were bugs from which the chat stops.

Response from Tidio of Tidio Ltd.

Replied September 2018

Thanks for your honest response! It would be great if you could reach out to us on our support chat (located in the bottom-right corner of your admin panel) so we can help you with the issue you mentioned in Cons ;)

September 2018

Pratik from Scriptze

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

The new update is just outstanding

It is good, I got good leads just that I was not satisfied browsing through their admin panel.

Pros

The new chat widget design and its automation

Cons

The design for backend, I mean, It is not that friendly, THE UI is not attractive at all, This is an issue which I think is on all chat app except Intercom ofcourse.

Response from Tidio of Tidio Ltd.

Replied September 2018

Thank you for your honest review! We're doing our best to improve the UI and make things easier.

July 2018

Anonymous

Company Size: 201-500 employees

Review Source: GetApp


Ease-of-use

4 of 5

Value for money

4 of 5

Functionality

3 of 5

July 2018

Good Live chat tool

Pros

The tool is easy to use. It offers the option to create your own templates Also it give you the option to be more active by giving messages to the user through the live chat button which is good for promotions and campaigns.
The reporting option is very important as it allows you to keep a track of our statistics and other users as well

Cons

The templates option is not the most attractive nor user-friendly one. It doesn't allow you to snooze or close tickets which makes the inbox a bit messy

July 2018

Brandon from Quite Right Records

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Tidio is wonderful!

Instant communication and even automated messages with customers. A direct chat box on our website which is inviting and easy to find for any questions.

Pros

Incredibly easy to setup and integrate with Shopify. This program has been instrumental in using it only a few weeks, it helps us easily answer and automate customer questions and gives them an instant chat window on our website for instant access. This has already removed the barrier of communication with our clients that can answer questions, and we can manage in the Tidio desktop app!

Cons

Nothing bad to say at all right now. This software is great and already showing it's worth to us! May have other feedback later, but for now, it's great!

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2018

Smooth, affordable wordpress implementation to boost conversions

Pros

It's clear that users like chat with customer service agents, but how do you do it? I looked at a bunch of different options for my wordpress site and settled on tidio. It's easy to implement via plugin, it's reasonably priced, and it has nearly all the features I'd like.

Cons

Only thing I'd improve is the visiability of the chat function. If I could make the small chat bubble larger with more text, it might help get users to utilize it.

Response from Tidio of Tidio Ltd.

Replied June 2018

Hello, Thank you for the wonderful review! We're indeed planning to implement an option to re-size the widget, so hopefully it will perfectly suit your site! Please also let us know if there are any other improvements we can make to be a 10/10 app for you :)

June 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5 of 5

Value for money

3 of 5

Functionality

4 of 5

June 2018

useful Live chat option for your website

Pros

Easy to use chat plugin. Integration with our WordPress website was seamless. Carried out live chats and also "had" the option of letting users send a message when offline (We moved away from Tidio when this offline chat was taken away)

Cons

Not too many that we could think of. Had most of the features that we needed. But since having the offline chat was of high importance to us, we decided to move away from Tidio.

June 2018

Kenneth from Cut 'N' Paste

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2018

Free and useful

It's another way to make it easier for clients to contact you.

Pros

This is a good product for your website. Easy to implement into the website and works like advertised.

Cons

Nothing really, It slows down your site a little, but nothing significant. How can you complain with a free version and 100 automatisations included...