--- title: "Tidio Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Tidio. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Tidio is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/tidio-chat-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [AI Agents for Customer Support Software](https://www.softwareadvice.com/category/5207-ai-agents-for-customer-support/) / [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) / Tidio Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) Reviews [Alternatives](https://www.softwareadvice.com/live-chat/tidio-chat-profile/alternatives/) # Tidio User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 590 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 467 reviews (79%) - 4 stars: 101 reviews (17%) - 3 stars: 15 reviews (3%) - 2 stars: 2 reviews (0%) - 1 star: 5 reviews (1%) ### Most mentioned pros - We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers. - It's user-friendly, integrates well with websites, and offers real-time chat and chatbot automation that help improve customer support. While some features are limited to premium plans, the platform is reliable and efficient for managing customer interactions. - We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. ### Most mentioned cons - Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow. - I feel that sometimes notifications are delayed, and my mobile app is also not syncing well. And one suggestion to tidio, that can can me analytics section more detailed for better decision making. - Customers and potential customers have told me in person that the immediate "AI response" to an inquiry or email is bothersome and redundant, eventually causing them to refrain from emailing or visiting one of my social media platforms because they do not want to be "spammed" ## Tidio customer reviews Showing reviews 1-25 of 590 (page 1). ### Great product. - Overall rating: 5/5 - Reviewer: Aaron G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They have continued to make the Ai suggestions better every update. They have also brought in more site integration options. #### Cons I would still say lack of free Ai chat bots. We used our free chats very quickly and that does not reset yearly. --- ### Perfect live chat support tool for solo founders - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. #### Cons It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. #### Reasons for choosing Tidio The reason I chose Tidio was because it's free tier was enough for my requirements, also it was simple to use and setup without a load of unnecessary features. #### Vendor response Thank you for leaving the review! Replied June 2025 --- ### Upgraded Tidio Chat Experience - Overall rating: 5/5 - Reviewer: Margaret L. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used Tidio on 4 websites because it ads legitimacy to a website. My current website is an art site so it helps to anwser questions visitors may have about my art and events. Also I can download an app so that I can be notified of client interest on my smartphone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tideo has been upgraded with ai and so far it's been a great experience on my art website. It's much more flexible when a site doesn't have live support. #### Cons The upgrade portion is a little costly. There are 3 versions. However they still offer the free version without the ai tools. #### Vendor response Thank you, Margaret! Hope you enjoy using Tidio :-) Replied January 2026 --- ### Best chatbot as compare to other chatbot in market - Overall rating: 5/5 - Reviewer: Shruti G. - Verified reviewer: Yes - Industry: Outsourcing/ Offshoring - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using this for the last 3 years on my website, it's easy to use, and I have not faced any challenges with this. It's a very great experience with this. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio communicates like a human, provides proper answers to our questions, uses emojis in response to communicate with users for a real feel, and provides links to summarize the communication and provide full information using the knowledge base. #### Cons Sometimes I don't receive notifications on my Apple device when new customers and users arrive on our website. I think this can be fixed in future updates. #### Reasons for switching to Tidio Because it provides the Lyro AI agent, which works like a charm. #### Vendor response Thank you, Shruti, for the review. And more importantly, for the three years you've been with us! Replied June 2025 --- ### An Essential Tool for Customer Management - Overall rating: 5/5 - Reviewer: Claudio F. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Tidio has been very positive. It's a complete, versatile, and user-friendly tool that has helped us improve customer service and reduce response times. Support is always available and responsive when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool. The integration with our website is seamless, and the automated flows are great for handling frequently asked questions efficiently. #### Cons The mobile app could be more stable, especially regarding push notifications. It's not a major issue, but there's room for improvement. #### Reasons for choosing Tidio More convenient and less pricy. I just need to manage my clients without any particular request. #### Vendor response Thank you, Claudio, for this review :) Replied July 2025 --- ### My favorite Shopify add-on - Overall rating: 5/5 - Reviewer: ilya a. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's my favorite Shopify add-on that I use. I have another add-on installed that also offers chat support as a (secondary) feature, but I prefer to use Tidio. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of thought went into making this software. It has the right features, and they're built well. The new AI agent features are saving our office manage about 50% of the customer service chats work. The chat features are really well built. #### Cons Honestly, nothing to dislike. The Tidio team has done an excellent job. If I had to complain, I'd say that I've had one small issue with integrating email that the customer service team has struggled to resolve. #### Reasons for choosing Tidio It's simple to customize the look and feel of the chat box #### Vendor response Ilya, thank you so much! Replied June 2025 --- ### Easy to use - Overall rating: 5/5 - Reviewer: Alex B. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Ive found Tidio has been the easiest webchat platform to use for my website. Installation was easy, and the support provided if any issues arise is great (and quick). #### Ratings breakdown - Ease of use: 5/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy install and the online support is great. I tried a couple of others and I was not impressed. Would recommend to others. #### Cons Expensive because I am in Australia and it is charged in USD. Exchange rate is bad and makes it very expensive. #### Reasons for choosing Tidio Ease of setting up and the notification features. #### Vendor response Thank you, Alex, for the review! Replied June 2025 --- ### A very good balance between features and pricing - Overall rating: 4/5 - Reviewer: Roberto C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It's easy to use and has a very good chatbot builder which has helped us in the sales and support process. They also have a very good support (human support). #### Cons Their AI Agent is still not there, at least not in Spanish. And a small nuisance, but is logs me out every 7 days and I need to login again from the Mac App. #### Reasons for switching to Tidio Pricing, it became vey expensive to use for basic futures. #### Vendor response Thank you so much, Roberto! We're constantly working on improving our AI, so stay tuned :) Replied June 2025 --- ### this is the best chat widget I have ever tried - Overall rating: 5/5 - Reviewer: Youssuf A. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Functionality: 4/5 #### Pros I used it for more than 3 years, it is very awesome plugin I used it for my WordPress website and also I have recommend it to many people of my clients #### Cons the all in one solution that gives many integrations inside a single dashboard, and I can access it from browser and phone that's very easy to use #### Reasons for switching to Tidio I found in tidio that I can integrate the email address and WhatsApp at the same time and also with my social media #### Vendor response Thanks, Youssuf, for leaving us a review :) Replied July 2025 --- ### My first workplace - Overall rating: 5/5 - Reviewer: Ramisetty H. - Verified reviewer: Yes - Industry: Industrial Automation - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This is my first project to build my chatbots to integrate with F and B business places, and actually worked well without any coding part!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very Useful to integrate with Facebook businesses and WhatsApp API integration, the UI is very attractive. #### Cons The planning subscription is a bit high it is recommended to reduce the price of monthly subscription so then many clients could use Tidio #### Reasons for switching to Tidio Shifting every chatbot functionality and Build from Vercel to Tidio #### Vendor response So cool to hear from you, Ramisetty! Thanks! Replied May 2025 --- ### Easy integration with ecommerce websites built on PrestaShop. - Overall rating: 5/5 - Reviewer: Abhishek C. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience is very good with tidio, i have completed setup of tidio on our most of the website which is based on shopify or prestashop. Also, lyro AI works well and feed there knowledge base by fetching data from given FAQs pages. Highly recommended for anyone running a prestashop store. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to integrate with ecommerce store based on prestashop. Also the integration process has no complex setup or hard code conflicts. It doesn't slow down your store which is the best part of tidio. #### Cons I'm using tidio from 1 year i haven't find any issues or problems everything is smooth and easy to use. Once i faced one glitch i reached out to support team they fixed very promptly. #### Vendor response Thank you so much for this amazing feedback, it means a lot! Replied November 2025 --- ### Best Chatbot for Seamless Multi-Channel Communication - Overall rating: 5/5 - Reviewer: Pallavi R. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our experience with Tidio has been positive, as my team has been using it for the past two years. We have successfully integrated it into our application and social media channels. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have integrated the chatbot into my application and social media channels. It supports multi-channel messaging, enabling my team to respond to customers quickly and efficiently through a unified inbox. #### Cons I faced a challenge integrating the chatbot on my Linux device for the first time; it was tough, but I managed it successfully. #### Vendor response Thank you for your feedback! Replied October 2025 --- ### Its use has helped us to increase client happiness - Overall rating: 5/5 - Reviewer: Brandon L. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tidio mostly supports clients in real-time within IT consulting projects using its apps. It allowed us to introduce a live chat tool that lets customers instantly and simply contact our support staff. Apart from enhancing the client experience, this one-on-one communication helps us to gather relevant data regarding encounters, which we can then apply to improve our products and services. As a developer, simplicity and integration ease have been absolutely vital. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Tidio lets me mostly customize the user interface and chat as I want, so it helps. The chat layout will always match the rest of the page or application since I can alter the colors, style and settings of the chat to fit any project. Getting them used in our applications was not a challenge either; the installation guidelines and documentation were clearly arranged; integrating it with Vue.js was easy. We now handle customer service and technical support quite differently. #### Cons There is a possibility that some hand modifications will be necessary for more complicated components, such as the ticketing system. #### Vendor response Thank you, Brandon, for reviewing Tidio! Replied June 2025 --- ### Tidio is great if you have the time to devote - Overall rating: 4/5 - Reviewer: Kennith W. - Verified reviewer: Yes - Industry: Photography - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Initially, it was great, but it has become more of a liability. I understand this could be avoided by learning the system a little better or under constant and consistent monitoring to change settings, but this was really the reason I started using it. I wanted something I could put in place to free myself up from having to constantly put my attention to. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I appreciate the thought of having an AI agent available to respond to potential clients looking on the website. #### Cons Customers and potential customers have told me in person that the immediate "AI response" to an inquiry or email is bothersome and redundant, eventually causing them to refrain from emailing or visiting one of my social media platforms because they do not want to be "spammed" #### Vendor response Hi Kennith, can you reach out to support@tidio.net so that we can help you set things up properly? The average resolution rate for our clients is 67%, many achieve much better results, so you can certainly make it work in your favor. And yes, it does require training it on relevant, up-to-date data, but your human agents would require the same 😅 We'd be happy to help Replied June 2025 --- ### Highly Recommend Tidio Chat - Overall rating: 5/5 - Reviewer: Samuel R. - Verified reviewer: Yes - Industry: Alternative Dispute Resolution - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Support is Amazing, Integrates Seamlessly into CMS and other Websites. Mobile App also allows for quick and efficient access to client chat. Overall have been utilizing Tidio since 2011 for various supportive projects such as EmergencyHousing.CA and I wouldn't change since the chat is packed with essential features and backed by Professional Support. #### Cons I don't have any negatives to report at this time, Tidio offers Support and quickly and professionally resolves issues as they are reported. Most issues I've reported have actually been caused by my lack of research rather than a feature or request not being available, nonetheless I recieve expert advice and links to the appropriate documentation. #### Vendor response Samuel, this is very nice of you to review Tidio, thank you! Replied June 2025 --- ### Makes it easy to chat with website visitors in real-time. - Overall rating: 5/5 - Reviewer: Tim G. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Tidio helped us respond to questions more quickly - especially from new leads. It’s generated more conversations and made it easier to assist people even after hours. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros I appreciate that I can tell who is viewing and beginning a chat accordingly. I’m too busy to deal with FAQs and the chatbot eliminates a lot of time spent on that. #### Cons It’s a bit buggy on mobile and editing chatbot flows is not very intuitive at first pass. Though it's not a big issue. #### Vendor response Thank you, Tim! Appreciate the review Replied July 2025 --- ### Best Live Chat Platform for Websites - Overall rating: 5/5 - Reviewer: Rian M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered We absolutely love Tidio because we've completely figured out what website visitors want along with make it easy for the website owner to install it, to provide proper workflow and their integrations is beautiful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The live Chat with Tidio is a must have for all of our websites for our clients. We aboslutely love their workflow and ui. #### Cons The pricing is a little high but completely worth it. We're not able to enable full features for most clients but the ones that want to invest a little bit more love it. #### Vendor response Thank you so much, Rian, for this review, we're pumped! Replied May 2025 --- ### Beneficial tool for my business - Overall rating: 5/5 - Reviewer: karan f. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Tidio helped me to reduce the cart abandonment issue and now i can respond to message and emails faster to the customer queries. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The automation chat feature and live chat feature are really boosted my website conversion, Also the learning curve is so straight. I must say it was value for money for me. #### Cons The mobile apps notification get delay sometimes. It mostly happens when I runs ads for my website, so more traffic gets on website. #### Vendor response Hi Karan! Thank you for the review! In case the notification issue persists, don't hesitate to reach out via email at support@tidio.net Replied August 2025 --- ### Must try! Don't think, just go for the trial then you will buy! - Overall rating: 5/5 - Reviewer: Ian F. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Smooth, easy, a great experience in a field littered with "bots". BUT not all bots are created the same. How they're indexed, developed, prompt response, subject integrity, reflexive memory, relevant source code, applicable to most use cases possible. You have to do well in MANY areas to have a good product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros After experimenting with MANY services and platforms including building my own, I'm thoroughly impressed! And that's not easy lol. I'm still on trial so I've yet to push it thru its paces fully, but I have pushed it. Intuitive, interface is straightforward, yet still has complex features and capabilities, and the range of use is sooooo wide! #### Cons I would like to see a bit more options in customization upfront and easily accessible. It has a capacity that's deeper than initially suspected, but it takes some digging. Having it upfront for those ready for it would be great. #### Vendor response Ian, we'll treat this review as a badge of honor, thank you! Replied June 2025 --- ### Easy to use live chat bot - Overall rating: 5/5 - Reviewer: Chirag P. - Verified reviewer: Yes - Industry: Design - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Hey, i am wordpress freelance developer. In my client projects i prefer tidio as my first choice because it offers a lot in free version. And then after trial version my mostly clients purchase the pro version because it is super useful. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio is very east and quick to setup in wordpress. It is also integrates with other apps as well very easily. There's a option to customize the widget according to website requirements. #### Cons Nothing very critical only one small issue .When we add our website url in knowledge base. There should be a option to restrict website content or allow. It will make very easy for AI agent and answers will be more accurate. #### Vendor response Hi Chirag, we appreciate your feedback! Replied October 2025 --- ### Tidio is killing the game - Overall rating: 5/5 - Reviewer: Owen R. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have only used tidio for a short period of time, but it is a great tool and i am looking forward to implementing it in business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I think it is an incredible AI chatbot, but tidio does a great job of making the ux and ui very attractive to the eye and the user behind the keyboard #### Cons I really have not been able to find anything that i dislike about it. It has been a very smooth experience from discovery to use #### Vendor response Hi Owen! Thank you for sharing your feedback! Replied January 2026 --- ### Easy to use! - Overall rating: 5/5 - Reviewer: Samantha M. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with the platform has been positive. It provides tools that help enhance and streamline its usability. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most is how easy the platform is to use, I like the variety of tools it offers, like Lyro, the AI assistant. I can track my usage with reports and easily downland invoices. #### Cons The design could be improved-for example, by enhancing the inbox and adding more options, suchs as the ability to change the notification sound for new messages. #### Vendor response We appreciate the review, Samantha! Replied June 2025 --- ### Great Tool for solopreneur - Overall rating: 4/5 - Reviewer: bhavika p. - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is good for small team like mine. It also works very well out of the box and solves the real problems of users but only you need to upgrade its plan it your traffics grow. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio live chat feature was very responsive and mobile friendly for me. Even on my phone I could able to reply to the leads on one go. it is lightweight and modern also. #### Cons There was a limit on monthly chats which is annoying. I hit the cap only in 10 days and then tidio always push me to upgrade the plan. Tidio can add more few free chats. #### Vendor response Thanks for taking the time to review Tidio! Replied September 2025 --- ### Tidio Boosted Our Customer Response Time Instantly - Overall rating: 5/5 - Reviewer: Muhammad T. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Tidio was positive. The platform is easy to set up and intuitive to use, making it ideal for quickly managing customer interactions via live chat and chatbots. It helped streamline communication with site visitors and provided a noticeable boost to our responsiveness and engagement rates. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Tidio's dashboard is intuitive and user-friendly, making it easy to manage live chats, chatbots, and customer conversations without a steep learning curve. #### Cons The chatbot builder, while functional, sometimes felt a bit limiting when trying to set up more complex workflows. #### Vendor response Thank you, Muhammad! Replied May 2025 --- ### Wonderful All in one AI powered chat bot - Overall rating: 5/5 - Reviewer: Cholavendhan S. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love tidio for all in one features and simplicity to setup. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love tidio being simple and making my job very easier. Free version helps a lot.. thank you... #### Cons Paid version is not affordable for small non profit education sector. It would be good to have separate plan or free version for non- profit educational institutes. #### Vendor response Thank you, Cholavendhan, for the review! Replied May 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/?page=2) --- Tidio Reviews, Pros and Cons - 2026 Software Advice