--- title: "TOP PRODUCER Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of TOP PRODUCER. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if TOP PRODUCER is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/top-producer-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Real Estate CRM Software](https://www.softwareadvice.com/crm/real-estate-crm-comparison/) / [TOP PRODUCER](https://www.softwareadvice.com/crm/top-producer-profile/) / TOP PRODUCER Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/top-producer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/top-producer-profile/alternatives/) # TOP PRODUCER User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 323 ### Secondary ratings - Ease of use: 3.8/5 - Customer support: 4.1/5 - Value for money: 3.8/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 177 reviews (55%) - 4 stars: 66 reviews (20%) - 3 stars: 23 reviews (7%) - 2 stars: 14 reviews (4%) - 1 star: 43 reviews (13%) ### Most mentioned pros - I like the ability to not only keep track of my contacts but also the functionality of to-do lists for listings or closings based around listing date, or around mutual agreement date. - No worries! If you can fill out a form online, you can create a beautiful, customized real estate website with Top Producer. - Not only did they resolve my query efficiently, but they also followed up to ensure my satisfaction, demonstrating a commitment to maintaining long-term relationships with their clientele. ### Most mentioned cons - it was the worst lead gen company I ever used, horrible quality of leads with incomplete or inaccurate information and invalid phone numbers in many cases - The desktop site is fully functional on mobile, but having to navigate to the site, login and wade through the desktop site on a mobile device is nowhere near as efficient as an app would be. - a large percent (over 60%)of the leads had invalid phone numbers an some had invalid emails. ## TOP PRODUCER customer reviews Showing reviews 1-25 of 323 (page 1). ### Top Producer Lands on Top - Overall rating: 5/5 - Reviewer: Samantha R. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What is great about Top Producer is that is allows you to tie your whole day together - schedule overview, to dos, client follow ups, conversation logs/client notes, and your CRM, plus your current listings and transactions. #### Cons The least appealing part about Top Producer has nothing to do with its capabilities, but simply the lack of an app. The desktop site is fully functional on mobile, but having to navigate to the site, login and wade through the desktop site on a mobile device is nowhere near as efficient as an app would be. #### Reasons for switching to TOP PRODUCER I needed something that was more robust than just contact management and would track transactions, call logs, follow ups as well. --- ### Great Product - Even Better Company - Overall rating: 5/5 - Reviewer: Benjamin K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. This helps me as the lead track what our future flow of business will look like and a benefit we are soon to realize - onboarding NEW agents is made possible through the transaction and communication management system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is really incredible - we didn't have to be tech experts to set it up because the onboarding team at Top Producer was so amazing - they helped us every step of the way to make sure we were optimizing our use and continue to communicate with the team - answering questions and helping as needed. As for TPX itself - we love the interactivity level it gives us with our clients and our transactions - we've built our very robust transaction templates and WE DON'T MISS ANYTHING in the transaction processing - we also intentionally build relationships with the people who matter most. #### Cons We want to be able to manage conversation tracking and transaction updates on the go from a phone - the web app is not great for that. Each member of our team invested in a large tablet with Data so we could use the CRM from a car as easily as from a desk. #### Reasons for choosing TOP PRODUCER It was far more robust than the others and the transaction template set up was so much easier than any other CRM #### Reasons for switching to TOP PRODUCER The software was unpredictable in its "Automated" features and limited in it's communication management systems. It also cost more. #### Vendor response Thanks Ben! Lets keep building relationships together! Replied February 2022 --- ### Misleading, Unethical, and a Complete Waste of Money - Overall rating: 1/5 - Reviewer: sara B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Misleading, Unethical, and a Complete Waste of Money I signed up with Top Producer based on their promises of providing quality leads and real value. Unfortunately, my experience was the exact opposite. The leads I received were either completely unqualified or nonexistent. It felt like a bait-and-switch from day one. When I asked to cancel my contract due to the lack of performance, they refused—locking me into a service that did not deliver even the bare minimum. Their support team was unhelpful, dismissive, and clearly more focused on collecting payments than actually helping agents succeed. This is nothing more than a money grab. Save yourself the time, money, and frustration. There are better, more transparent services out there. Top Producer is a textbook example of how not to do business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Honestly, not much. The platform looked promising at first glance, but unfortunately, the experience didn’t live up to the expectations. The leads were poor quality, support was unresponsive, and the refusal to cancel the contract was extremely frustrating. #### Cons The entire experience was unprofessional and frustrating. The leads were completely useless—either fake or totally unqualified. When I asked to cancel my contract, they literally hung up the phone on me. Their customer service is dismissive and disrespectful. It’s clear they’re more interested in locking you into payments than actually providing value. Total waste of time and money. --- ### Real estate focused solution with easy-to-use web interface in Top Producer X version - Overall rating: 4/5 - Reviewer: Tamara D. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The sales and support interactions were all excellent, at every step of the way, from initial sales contact to following up to make sure I continue to be successful. Their sales and support people know their product roadmap and have input to product developments. This shows their product management is on point. Good product management is the key to having a system which will support their users continued success. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The contacts are easy to import and easy to set up in the Top Producer X web version. I enjoy seeing my email conversations within the contacts. It is a good addition to my normal work environment, using Win10 touchscreen laptop. I keep Top Producer X as one tab open in a Chrome web browser alongside social media and property information throughout my working day. The layout makes it easy to update information and next steps for multiple clients and contacts. #### Cons The web version doesn't have all the features of their legacy 8i product. They have an active development team working on porting features from an older system (which is still functional) into the newer system I started on, Top Producer X. Mobile version still needs updates to newer interface. Text messages sent from the TPX CRM are hard to view and act on responses on my mobile device. It's not perfect, but I have trust that they will incrementally provide updates that solve these issues and more. #### Reasons for choosing TOP PRODUCER MLS integration. Out of all the companies I talked to when I searched for a CRM, Top Producer has the most real estate focused solution. They appear to be invested in supporting real estate activity as their primary market. #### Reasons for switching to TOP PRODUCER Changed brokerages - PropertyBase was included with my desk fees at my previous brokerage. At my new brokerage I had to research, pay for and administer my own CRM. #### Vendor response Thank you for your feedback Tamara! As a real estate CRM we value your feedback to and will continue to improve Replied December 2020 --- ### Top Producer CRM review - Overall rating: 5/5 - Reviewer: Jill G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that Top Producer is easy to use and navigate through. It links to my other programs so I can easily be reminded of tasks and things to do with real estate and other stuff even in my personal life! #### Cons I haven't found anything I don't like yet. #### Reasons for choosing TOP PRODUCER Other CRM's are expensive and offer more than I want to use. I have preferences for my website and I don't need social media marketing so I didn't feel the need to pay extra for a CRM that "included" all that. Top Producer gives me exactly what I was searching for! --- ### DO NOT waste your money on this product or company. They have no idea about CX - Overall rating: 1/5 - Reviewer: Melanie G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered When I first started in 2007, I loved this product and company. Essentially TP has become the Blackberry of techonology for real estate agents. It's not worth the money. The technology is dated, they are so far behind other companies. There is no such thing as client experience. To have to call back to talk to a supervisor. When cancelling my account. I'm told I have to wait TWO business days to have someone else cancel my account. That's after waiting 30 minutes on the phone. This used to be a good product until they were sold. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros nothing anymore. This was a good product until technology started to change. They didn't keep up with the times. #### Cons there customer service is terrible. They have been over billing me and I had to call back to talk to a supervisor because supervisors don't call clients. back. --- ### WASTE OF MONEY AND TIME - Overall rating: 1/5 - Reviewer: KEITH W. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered it was the worst lead gen company I ever used, horrible quality of leads with incomplete or inaccurate information and invalid phone numbers in many cases #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros THE CRM WAS DECENT overall very dissatisfied with quality of leads and customer service it took them #### Cons a large percent (over 60%)of the leads had invalid phone numbers an some had invalid emails. they charge and then give you very poor quality leads. --- ### Do not Waste your Time and Money! - Overall rating: 1/5 - Reviewer: Greg R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered TERRIBLE giant waste of money. There is literally no one to EVER speak to on the phone for customer support....it's all Live chat. They lie and tell you you'll get a certain amount of leads a month to get you to sign up, then when you don't and ask why, they tell you it's over the duration of your contract. So, you're stuck paying for a service that's terrible to begin with and not even getting any of their crappy leads anyway. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros They talk a good talk and sucker you into a terrible service #### Cons All the leads are worthless, come from Facebook, can never get in touch with any of them, fake numbers, bad email addresses --- ### SCAM. Don't do it. They do not provide real leads. - Overall rating: 1/5 - Reviewer: Katie P. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Horrible. Months after I cancelled, I got charged again. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Sadly this a Scam. They do not provide any service. #### Cons Not one of my leads panned out. Most Numbers were fake or in a different geographical area. This is not digital marketing with real leads. Fake phone numbers. Don't get tricked like I did. I'm going to file a report with the Better Business Bureau. --- ### Love Top Producer - Overall rating: 5/5 - Reviewer: Tom P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered I have been a user for 23 years an it has always worked well for what I do and love it #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Cons Would like to learn more about new ways to use it to generate leads --- ### Great CRM - Stands the Test of Time - Overall rating: 5/5 - Reviewer: Tom H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered My experience (of decades) with Top Producer was great. Very good customer service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the ability to not only keep track of my contacts but also the functionality of to-do lists for listings or closings based around listing date, or around mutual agreement date. #### Cons Perhaps the cost. I only say that because my office now provides a very decent CRM which is $0 per month for agents. Hard to compete with that! --- ### Helpful tool for real estate agents - Overall rating: 4/5 - Reviewer: Jill M. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered The chat is always a quick and easy way to find an answer if you need one. It is generally quite easy to use and find things in 8i. TPX has proven to not have all of the things we need to run efficiently so we have reverted back to 8i. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like that the calendars are accessible to our whole team so we can see what others are doing, and also the customer database and ability to write notes. It is also a good central location to find all of our transactions and listings. #### Cons Lead management isn't as easy as it could be, the agents don't tend to use it that much. --- ### TP's primary concern is locking agents into 12 month contracts before all else. - Overall rating: 3/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered I had every intention of notifying TP that I would be continuing on within my 30 days. However I got super busy that last week and just spaced making the call on Friday while I was running around with clients. I realized over the weekend I was supposed to call, so called on Monday to notify them of my cancellation. To my absolute disbelief they would not accept my notice at 33 days. I was forced to pay them $85 a month for the next 11 months even though I did not use the platform. I was beyond angry. 12 month software as a service contracts are total b.s. and exist to benefit the vendor and the vendor only. They could point to the fine print and say it was their right not to cancel. Not an agent-centric company and the platform is mediocre. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros This was my second go around with TP with a 10-year break in between. I noticed that they had finally revamped the platform and it appeared to meet modern crm standards for agent needs. They were still requiring a 12 month commitment, which is just nuts these days, especially when putting a new app through the paces. #### Cons They did tell me I could cancel within 30 days if needed, which was good to hear. However, I realized at the end of three weeks the platform was not for me due to the lack of two-way texting functionality and the out of area number they provided for the one way text. Also, the Market Snapshots had terrible deliverability. #### Vendor response Hi Mark, thank you for taking the time to let us know, and we are sorry for the experience you've had. We understand that things happen as a busy real estate agent. I wasn't able to locate your record without a last name, so if you'd like, please reply to this response and I will have somone contact you to see what we can do to help. And regarding the other concerns you mentioned, we just released an upgrade for Market Snapshot that doubles and triples deliverability. The branded market reports are now sent through agents' email accounts, which dramatically improves deliverability. Regarding texting, two-way texting is available. And you are assigned a free Top Producer® phone number for your local market area. Any text messages you send from Top Producer® will come from this number. Any replies or calls back to that number will be routed to your cell phone. If the number you were assigned was out of area, we could change that for you. Replied November 2022 --- ### Long time Top Producer user - Overall rating: 4/5 - Reviewer: JOSEPH R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TP works ok in it's current form, but has a long way to go in order to be fully functional for REALTORS who actually use it for everything real estate. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been using Top Producer for over 30 years. What first attracted me was the fact this was one of the only products designed for real estate use. I have looked at other products that claim to be better but all have fallen short. #### Cons The newest version of Top Producer is missing so much functionality that it made me start looking at other alternatives. Please review older versions of TP and learn. Development team should really listen to us long time users more! --- ### Stacy - Overall rating: 4/5 - Reviewer: Stacy F. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Not great, no live body to talk to. Customer service is no longer the key component of this product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I loved it when there was live customer service. #### Cons I've used Top Producer or had the product for over 25 years. The live customer service use to be the best in the business! It was the main reason I recommended the product. However, when discovering my website was not function correctly with the idx, come to find out it was no longer available and it took weeks to work out thru massive emails and chat boxes. The whole thing could have been resolved, much like most thing, very quickly if a live person answered the phone! Funny thing is, you can get a live body immediately in sales!! That was the only way I got anywhere with my major problem. I'm no going to be shutting down my website soon, once my new site is set up, due to the lack of live body customer service. Who wants to pay for a service and be told when you call in that it will take 2-3 days for a response. Or you other option is to spend an outrageous amount of time typing and waiting for responses in a small little box. Clearly Top Producer has changed and regrettably service has gone down. #### Reasons for choosing TOP PRODUCER As previously stated, the customer service use to be top rated. Easy to call in and get a live body and resolve your issues, which were very rare, quickly. Now no live bodies. I think they have robots answering the chats boxes as well. --- ### Solid Real Estate CRM — It Could Be Better - Overall rating: 4/5 - Reviewer: Portia G. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Top Producer X is an easy, intuitive & visual way to nurture your contact list and sales pipeline. There is a bit of a learning curve to configure the settings, import your contacts, and setup the software. It includes well-documented support and regular training sessions that offer an ongoing refresher. The Market Snapshot and Action Plans help diversify my marketing mix and spark strategic follow-up conversations. This CMS software makes a solid supplement to the CRM our brokerage provides. #### Cons My clients have said the Market Snapshot reports look clunky compared to similar valuation alerts they receive. Granted, it works well and the numbers are on par with other AVMs; however, the front-end UI could use some modernizing. I also dislike how Market Snapshot only integrates with TP Websites, which are again very limited versus similar options. Really wish there was a simple widget to easily embed this functionality. Lastly, I hope there will be self-serve billing options in the future. Calling or emailing in with updated payment info is rather inconvenient. #### Reasons for choosing TOP PRODUCER More robust CRM software suite than other real estate Contact Management Systems. The lead nurture Action Plans are easy to automate and customize. #### Vendor response We are so happy to hear that Top Producer is helping you have meaningful conversations and stay in touch with your clients! Helping you build lifelong relationships is our primary goal. And thank you for the feedback regarding Market Snapshot. We will continue to evolve our products based on customer feedback like yours, so we appreciate your thoughts. And you'll be happy to hear that self-serve billing options are in our plans, so stay tuned! Replied January 2023 --- ### Great product for newer or seasoned agents - Overall rating: 5/5 - Reviewer: Tony L. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been great. I left TP and tried follow up boss. I didn’t like it, and I can back. Customer service has always been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Top producer is a CRM that you can start with just the basics, and as you get more comfortable with it you can add more to it, and it’s a simple, effective CRM from the start #### Cons What I don’t like is that sometimes it freezes, and I need to wait. --- ### I cannot do my job without it! - Overall rating: 5/5 - Reviewer: Bonita H. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I have been using it for 17 years, since we synchronized with floppy discs. I have tried others, but keep coming back to Top Producer. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Love that it keeps me organized, easily apply automated plans to transactions and to clients. Top Producer makes me look good. #### Cons I don't like that they have removed the function to print letters (we have some clients with no computers and/or email), and I am not fond of the feature that creates "relationships" as it does not work well for printing lists. I have had to go in and remove all the relationships that I created, so that my lists are accurate. #### Reasons for switching to TOP PRODUCER One got too pricey and the other is certainly not user friendly. --- ### Chat Representative Assistance is Top Notch! - Overall rating: 5/5 - Reviewer: Tracy A. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered We have looked into other products and none of them compare to Top Producer. All of our needs are met, from contact management, plan management, and Top Producer is a very user friendly program, and much more! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We always receive top notch service from the representatives that have helped us over the years with technical and sales support. #### Cons There are a few functions over the years that I have inquired about that were not a capability of the program. --- ### Major Issues!! - Overall rating: 1/5 - Reviewer: Charlie U. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered I have been using Top Producer for over 20 years. It has worked well during that time. Recently they have had major issues. There is absolutely NO customer service. They have shut their phone helpline down. I had 20 years' worth of letters/templates/ emails/etc. that I have loaded into their system. Now they tell me they have all been erased and they can not produce them. I would never recommend their products!! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros At this time nothing is working. They have tried to transfer to a new program and it is very poor. #### Cons Continual breakdowns. The new software they are wanting to switch to has very limited functions compared to the original software. #### Vendor response We're sorry for the recent troubles with Top Producer Classic (8i) caused by the separation of Top Producer from our previous parent company. This was a one-time migration event and does not reflect our commitment to our customers. We're developing our next-gen CRM, Top Producer X, to contain the tools agents need to be successful today. Top Producer X leverages modern technology and up-to-date features that will continue to evolve with user feedback. We'd also like to assure you that our team is always ready and willing to help in any way we can. The team is available via live chat Monday - Friday, 7:30am - 4pm Pacific. We're able to serve 6 times as many customers using live chat and email rather than phone calls, and continue to speak to customers over the phone and use screenshare or video conferencing when it makes sense. If there's anything we can do to help, please let us know. Replied March 2022 --- ### [sensitive content hidden] was great - Overall rating: 5/5 - Reviewer: Gary P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There is so much to still learn but I feel like I am making some movement in the right direction with keeping up on training. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new format for Top Producer/Social Connect seems to be more of my style. The training we had with [sensitive content hidden] was fantastic and he was just great. #### Cons Having to keep up with the data input from each client is a bit tough and daunting but its part of the program. I juts feel like there is so much to keep up with as far as data goes but it is good that Top Producer has so many categories for clients. #### Vendor response Hi Gary, thanks for taking the time to provide feedback! Customer success is a top priority for us at Top Producer, so we're happy to hear you had a great experience with our new onboarding offering! Also happy to hear you're liking our next-gen CRM and new social media advertising offering. We look forward to helping you grow your business! There's a lot of integration and automation you can set up so you can spend more time with clients and less time entering data. Our free webinar sessions with our Customer Success team are a great resource. You can view the schedule at: https://support.topproducer.com/events-calendar/ And the team is always here to help, so let us know if there's ever anything we can do to help you get the most out of our solutions! Replied July 2023 --- ### Can’t stay awake in business without it - Overall rating: 5/5 - Reviewer: Valerie R. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have been using Top Producer for 21 years and will continue until I retire. I know there are other products out there, but this is the one that I use on a daily basis. Most of the time I can reach technical support and they are very helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Are use this product for not only staying in touch with clients, I have activities for buyers and sellers and transaction plans #### Cons I don’t really like the new Top Producer X. Until it includes my plans and activities. I will continue to use 8i --- ### Top Producer equals dinosaur - Overall rating: 2/5 - Reviewer: John C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Glorified database, they are done without good customer service. We are talking about the most important tool in my arsenal. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Nothing, I was a customer for seven years. To talk about the old TP and new TP in the same sentence would be a mistake #### Cons Customer service went from great to almost non-existent. #### Vendor response Hi John, sorry to hear you weren't happy with your experience. Top Producer has been serving the real estate industry for over 40 years. Our primary goal has always been to help agents grow their business and build strong relationships. Thousands of agents are using our next-gen CRM, Top Producer X, to give them the tools they need to be successful today. With cutting-edge lead automation, dynamic workflows and powerful insights, this CRM is designed to simplify the lives of real estate agents using the latest technology. Our classic CRM, Top Producer 8i, is also used by thousands of agents today because the platform meets their needs. We want to give our customers the choice of which platform they prefer. Lastly, I'm sorry to hear you weren't satisfied with your customer service experience. Our team is ready and willing to help in any way we can via live chat Mon – Fri, and phone calls and video conferencing where it makes sense. Replied April 2023 --- ### [sensitive content hidden] is fantastic - Overall rating: 5/5 - Reviewer: Liz B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The new training one on one is fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have been a TP user for 20 years and just now changing over to the new platform I really like that we can create our own systems within the system #### Cons There were too many steps to get to the results #### Reasons for choosing TOP PRODUCER It is a large system and you can personalize --- ### Review for Top Producer - Overall rating: 5/5 - Reviewer: Missy S. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered It has been great so far. I used this years ago with a floppy disk type program. I love the online version. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the tasks and to do functions. I also like being able to keep up with all my people in one place. #### Cons I'm not sure yet. I just started using it. ## More reviews [Next reviews](https://www.softwareadvice.com/crm/top-producer-profile/reviews/?page=2) --- TOP PRODUCER Reviews, Pros and Cons - 2026 Software Advice