--- title: "TOPdesk Software Reviews, Demo & Pricing - 2026" description: "Review of TOPdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/crm/topdesk-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / TOPdesk Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/topdesk-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/topdesk-profile/alternatives/) # TOPdesk Review From €61/month Free trial 4 plans Wondering if TOPdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview TOPdesk 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) Pricing Starting at €61.00 per user per month ### About TOPdesk Making service happen with TOPdesk TOPdesk is an IT service management (ITSM) platform designed to help busy service teams at midsized businesses (250-5000 employees) regain control of their work and make service happen. TOPdesk believes in ‘think big, start small’. Low-effort, step-by-step service improvements will help you exceed customer expectations without any added pressure. It's why the TOPdesk platform is quick to set up and easy to tweak, with best practices and personal guidance from us to help you succeed. Taming service desk chaos As a first step, TOPdesk brings calm to any overwhelmed service desk. We use best practices to set up the software and standardize processes like ticket management, asset management, change workflows, and knowledge management. With TOPdesk's features, your IT service desk staff can: - Keep track of assets within your organization - Prioritize incoming tickets, and assign tasks automatically based on operator capacity - Increase transparency around ticket status - Stay on top of your team's workload with customizable reports and dashboards - Capture and share critical knowledge within the service desk and with end users What's more, the... Self-Service Portal enables end users to submit requests and read FAQs without having to contact the service desk, which frees up everyone's time. Breaking silos and improving collaboration With less chaos at your service desk, you can focus on improving your service delivery even further. Because it's easy to expand TOPdesk to other service departments like HR or Facilities, you can improve collaboration and set up a shared service portal. This helps you break silos between service desks and enables a smoother customer experience. What will TOPdesk help you achieve? Improving your service delivery step by step, your service desk will: - Stop firefighting and regain control of your ever-increasing workload. - Improve communication and transparency with end users. - Be noticed and appreciated for your on-time, consistently great services. - Continue to meet expectations, find time for valuable service improvements, and help shape an organization where all employees can thrive. What makes TOPdesk's implementation and product support unique? TOPdesk's platform is a standard solution, but flexible enough to personalize. Our in-house experts use best practices to set up the platform and optimize it around your specific situation. This unique approach means your service team can get started easily without having to reinvent the wheel. The software is simple and attractive, making it pleasant to use and quick to adopt within your organization. With plenty of available integrations and an API, TOPdesk becomes part of your ecosystem and works seamlessly with your other tools. Once set up, TOPdesk remains an affordable solution. During implementation, you will receive training based on the ‘train-the-trainer' approach, empowering your team to easily adjust and maintain the tool without any help. With 25+ years' experience helping organizations like yours, our 900 in-house specialists in 11 countries are rooting for your success and just a phone call away. Product support is available from our local support agents 24/5, and consultants offer guidance every step of the way. You will also become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements, so you can continue to learn and grow. TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based. Wondering if TOPdesk is right for your organization? Our Help Desk Software selection experts can help you in 15 minutes or less. ## TOPdesk User Interface ## Popular TOPdesk Alternatives Main Product TOPdesk 4.4 [(111)](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) Ratings Breakdown - 4.31Ease of use - 4.25Value for money - 4.49Customer support - 4.30Functionality Pricing Starting at €61.00 per month Get Price Alternative Product [Milvus](https://www.softwareadvice.com/it-management/milvus-profile/) 4.8 [(298)](https://www.softwareadvice.com/it-management/milvus-profile/#reviews) Ratings Breakdown - 4.79Ease of use - 4.66Value for money - 4.66Customer support - 4.66Functionality Pricing Starting at R$35.00 per month Get Price Alternative Product [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) 4.6 [(793)](https://www.softwareadvice.com/help-desk/freshservice-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.43Value for money - 4.55Customer support - 4.35Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [Atera](https://www.softwareadvice.com/help-desk/atera-profile/) 4.5 [(454)](https://www.softwareadvice.com/help-desk/atera-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.57Value for money - 4.52Customer support - 4.33Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [Syncro](https://www.softwareadvice.com/psa/syncro-profile/) 4.6 [(149)](https://www.softwareadvice.com/psa/syncro-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.72Value for money - 4.34Customer support - 4.44Functionality Pricing Starting at $129.00 per month Get Price Alternative Product [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) 4.5 [(522)](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/reviews/) Ratings Breakdown - 4.48Ease of use - 4.54Value for money - 4.51Customer support - 4.47Functionality Pricing Starting at $89.00 per month Get Price ## TOPdesk Pricing and Plans Starting price: €61.00 per month Free Trial Free Version Basic €61.00 per user, per month No plan information available Essential Pricing available upon request Plan includes: - Incident Management - Asset Management - Self-service Portal - Dashboard & Reporting - Knowledge Base - Sandbox Environment Engaged Pricing available upon request Plan includes: - Change Management - Contract and SLA Management - Survey Module - Operations Management - Problem Management Excellent Pricing available upon request Plan includes: - Project Management - Webshop - Live Chat - 24/5 Support - Annual Health Check - Uptime Guarantee Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## TOPdesk Features - Popular features found in Help Desk Access Controls/Permissions Activity Dashboard Alerts/Escalation Automated Routing Collaboration Tools Macros/Templated Responses Multi-Channel Communication Real-Time Notifications Reporting/Analytics Self Service Portal Service Level Agreement (SLA) Management Workflow Management - More features of TOPdesk Active Directory Integration Activity Tracking Alerts/Notifications API Approval Process Control Asset Lifecycle Management Asset Tracking Assignment Management Audit Management Audit Trail Automated Responses Availability Management Barcode/Ticket Scanning Barcoding/RFID Calendar Management Calibration Management Capacity Management Case Management Catalog Management Change Management Chatbot Chat/Messaging Client Portal CMDB Commenting/Notes Compliance Management Configuration Management Contract/License Management Corrective and Preventive Actions (CAPA) CRM Customer Complaint Tracking Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Reports Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Visualization Disaster Recovery Document Storage Drag & Drop Email Alerts Email Management Email Templates Equipment Maintenance Equipment Management Event Triggered Actions Facility Asset Management Feedback Management Fixed Asset Management Forms Management For Schools Full Text Search Help Desk Management Incident Management Incident Reporting Inspection Management Interaction Tracking Inventory Management Issue Management Issue Scheduling Issue Tracking IT Asset Management IT Asset Tracking IT Incident Management Key & Lock Management Key Performance Indicators Knowledge Base Management Knowledge Management License Management Live Chat Maintenance Management Maintenance Scheduling Mobile Access Mobile Alerts Monitoring Multi-Location On Call Scheduling Performance Metrics Predictive Maintenance Preventive Maintenance Prioritization Problem Management Project Management Real-Time Chat Real-Time Reporting Recurring Issues Release Management Reminders Remote Access/Control Reporting & Statistics Request Assignment Risk Alerts Role-Based Permissions Routing Rules-Based Workflow Safety Incident Management Scheduled/Automated Reports Scheduling Search Search/Filter Service Catalog Service History Service Reporting Service Request Management Single Sign On Social Media Integration SSL Security Status Tracking Supplier Management Support Ticket Management Support Ticket Tracking Survey/Poll Management Surveys & Feedback Tagging Task Management Task Progress Tracking Technician Management Templates Third-Party Integrations Ticket Management Visitor Management Widgets Work Order Management ## TOPdesk Integrations TeamViewer ONE Integration rated undefined from -1 review Trello Integration rated undefined from -1 review Microsoft Power BI Integration rated undefined from -1 review Microsoft Outlook Integration rated undefined from -1 review Okta Integration rated undefined from -1 review OneLogin Integration rated undefined from -1 review See all 38 integrations ## TOPdesk User Reviews ## TOPdesk customer ratings - Overall rating: 4.4/5 - Total reviews: 111 ### Rating distribution - 5 stars: 53 reviews (48%) - 4 stars: 49 reviews (44%) - 3 stars: 8 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.3/5 - Value for money: 4.3/5 - Customer support: 4.5/5 - Functionality: 4.3/5 --- ### Best work ever did - Overall rating: 5/5 - Reviewer: Peter V. - Verified reviewer: Yes - Industry: Government Administration - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Nover done this kind of nice work in my life and I did a lot in ICT functions. But daily working with Topdesk is the most great work I ever did. In all parts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The way topdesk can let you organize all processes and flows and forms. all issues can be adressed and disturbance is unknown. #### Cons In the flow developping is no visual sign appearing when 2 people are working together in the same flow. #### Vendor response Wow Peter, thank you very much for the amazing compliment. Great to read you are so satisfied with TOPdesk. Best, Team TOPdesk Replied December 2023 --- ### Cloud-based software. - Overall rating: 5/5 - Reviewer: Giovanni Ficcadenti L. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department. #### Cons Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums. #### Vendor response Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help. Replied March 2022 --- ### My Journey with TOPdesk - Overall rating: 5/5 - Reviewer: Rudy B. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered This is a great tool for Shared Services, and its potential as a one stop shop for all requests and enquires within any organisation, no matter how large or small that might be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, plenty of self help guides and support, they are always introducing new features and actually listen to its customer base, which to a greater extent drives their development of the products. #### Cons Having to invest in extra modules. Setting up the actions and events --- ### From early engagement to beyond our successful full implementation, a thoroughly positive experience - Overall rating: 5/5 - Reviewer: Jon F. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey. #### Cons Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering #### Vendor response "It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments. Replied October 2020 --- ### That is possible in TOPdesk - Overall rating: 4/5 - Reviewer: Wesley W. - Verified reviewer: Yes - Industry: Medical Devices - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered When I started at my current employer, I said for a year "that is possible in TOPdesk." If for example. someone asked for an overview of the status off tickets or Assets. After a year we purchased TOPdesk, which supports our daily work well. And provides much more structure and overview. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros You get an overview of your assets and repairs and their status. Because everything is connected, you can easily make a list of whatever you want. #### Cons Integration with email is difficult between TOPdesk and the system administrator of our company. And that's why it still doesn't work #### Reasons for switching to TOPdesk Asset management #### Vendor response Hi Wesley, Thank you for the review. We really appreciate it. If you have any questions feel free to contact us. Replied March 2022 --- ### TOPdesk reduces the response time of any customer question. - Overall rating: 5/5 - Reviewer: Stella P. - Verified reviewer: Yes - Industry: Automotive - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We improve the response time to customer questions. We improve the work flow. TOPdesk users have improved performance because the problems are better recorded. We can give a quick answer to any question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The self-service portal is very useful for users to make forms and manage accidents. With TOPdesk we create the forms for new workflows. We can know the problems of users and we can answer any questions from customers. It is very easy to use and has a very simple configuration. #### Cons Currently we have no complaints about TOPdesk. It is perfect to be able to offer help to clients (quickly). It adapts to our needs. It is very efficient and simple to use for accident management. #### Vendor response Thank you for writing this review Stella. We appreciate it! Replied October 2020 --- ### TOPdesk has been a great asset enabling us to improve our customer service - Overall rating: 4/5 - Reviewer: Ian S. - Verified reviewer: Yes - Industry: Higher Education - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Follows the ITIL model - Has a number of flexible modules which link together - Allows different teams to be separated within the same system - Almost completely administered via web interface #### Cons - Can be tricky to get set up and to maintain as there are lots of settings and configurations to be aware of - Form designer is a bit limited and the advanced custom form development tool is difficult to use - A couple of elements of the product still need to be administered via an external tool #### Vendor response Thank you Ian for your review! Replied October 2020 --- ### TOPdesk is a good placeholder for tracking and maintaining customer updates & items in process - Overall rating: 3/5 - Reviewer: Lauri A. M. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We use TOPdesk to maintain steps in our testing processes and to document those steps with the customer from beginning to close of the project. My corporation wants to combine our incidents, which currently look like tabs on the screen, with more expansive features including reports so is moving from TOPdesk to Salesforce, which I have used in the past and is very different in its interface. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It's a simple digital place to create "incidents" for each product test and maintain customer records per incident which can either be available to or hidden from the customer. #### Cons TOPdesk is limited in what kind of documentation it can hold. We cannot include and manipulate all the files we need to work with. It's a placeholder for items and info., not a space for working on them. #### Vendor response Hi Lauri, thank you for your review! We really appreciate it. The use case you are describing isn't our typical ITSM/ESM case we cater to so there might be a gap between what we offer and your needs. Moving forward to a better fit is the logical step. We hope this step towards Salesforce helps you out. Best of luck! For ITSM/ESM support we're very happy to support you in any future needs. Thanks again. Replied October 2020 --- ### its versatility and the quality of services - Overall rating: 5/5 - Reviewer: Estela R. - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Wow, a company like TOPdesk does not deserve anything other than good reviews, as a client I'm really satisfied, I'm sure that in the field of help desks stands out a lot and is one of the best, its versatility and the quality of services are indisputable. #### Cons I really do not have any complaints to give, on the contrary, only excellent comments, I'm very happy, 100% recommended. #### Vendor response Thank you so much Estela. Compliments like these make our day! Replied October 2020 --- ### Very good work - Overall rating: 5/5 - Reviewer: Inés P. - Verified reviewer: Yes - Industry: Telecommunications - Product usage: Used weekly for less than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very good work done by TOPdesk leaves me in no doubt that it is one of the best companies currently in the field of help desks. #### Cons I'm really leaving without any complaints, very happy with the best service that they gave me. Excellent, highly recommended. #### Vendor response This is the cherry on the cake for us Ines. Thank you for the great compliment. Replied October 2020 --- Showing 1 - 10 of 111 Reviews [See All Reviews](https://www.softwareadvice.com/crm/topdesk-profile/reviews/) ## TOPdesk Popular Comparisons [Milvus vs TOPdesk](https://www.softwareadvice.com/it-management/milvus-profile/vs/topdesk/)[Freshservice vs TOPdesk](https://www.softwareadvice.com/help-desk/freshservice-profile/vs/topdesk/)[Atera vs TOPdesk](https://www.softwareadvice.com/help-desk/atera-profile/vs/topdesk/)[Syncro vs TOPdesk](https://www.softwareadvice.com/psa/syncro-profile/vs/topdesk/)[SysAid vs TOPdesk](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/vs/topdesk/)[JIRA Service Management vs TOPdesk](https://www.softwareadvice.com/help-desk/jira-service-management-profile/vs/topdesk/)[Zendesk Suite vs TOPdesk](https://www.softwareadvice.com/compare/26892-Zendesk/vs/64429-topdesk/)[ManageEngine ServiceDesk Plus vs TOPdesk](https://www.softwareadvice.com/help-desk/manageengine-servicedesk-plus-profile/vs/topdesk/)[NinjaOne vs TOPdesk](https://www.softwareadvice.com/remote-support/ninjarmm-profile/vs/topdesk/)[HaloITSM vs TOPdesk](https://www.softwareadvice.com/itsm/haloitsm-profile/vs/topdesk/) [Compare All Alternatives](https://www.softwareadvice.com/crm/topdesk-profile/alternatives/) ## Other Top Recommended Help Desk Software [SysAid](https://www.softwareadvice.com/crm/sysaid-it-crm-profile/) **4.5** (522) Recently recommended **7** times [Freshservice](https://www.softwareadvice.com/help-desk/freshservice-profile/) **4.6** (793) Recently recommended **3** times [NinjaOne](https://www.softwareadvice.com/remote-support/ninjarmm-profile/) **4.7** (297) Recently recommended **3** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **1** times Stuck Between Options? 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