ToutApp Software

3.56 / 5 (9)

About ToutApp


ToutApp is an engagement platform that empowers sales and marketing teams to create customer relationships and help companies track revenue. The platform helps sales teams streamline communications and manage deals by tracking interactions and performing real-time lead scoring. Key features include pipeline management, forecasting, email integration and reporting.

Additionally, ToutApp offers email, website, and document tracking, along with automated campaigns, dialer and call recording. Its productivity feature automatically logs interactions and notes in the pipeline playbook. ToutApp network is protected with routine penetration tests, security certifications and SSO support.

ToutApp directly integrates with Gmail, Outlook, third-party phone systems and calendars.



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Supported Operating System(s):

Web browser (OS agnostic)

9 Reviews of ToutApp

Average User Ratings

Overall

3.56 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

3.5

Functionality

3.5

Ratings Snapshot

5 stars

(3)

4 stars

(2)

3 stars

(2)

2 stars

(1)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-9 of 9 reviews

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October 2017

Bill from ServiceRocket

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Makes our sales nurturing much more automated and effective

The biggest benefit is the time we save following up with people after an event or webinar, which we run regularly.

Pros

There are two main "pros" with ToutApp. 1) the integration with Salesforce is very good in that it is frictionless for our teams to send individual emails and have them track in salesforce. That way, we know who is talking (emailing) to who by looking at the activity in Salesforce. 2) The ability to takes lists in Salesforce and "Push to Tout" allows us to create automated email nurturing campaigns to follow up after events, webinars, etc. (Especially important after events when you cannot call everyone. It is also nice that the email templates can be leveraged and made so they don't look like templated emails from a marketing automation system. The merger with Marketo has not impacted us at all. We still use HubSpot, so you don't have to use Marketo.

Cons

It is easy to go crazy making lists and email templates that ToutApp can become an overloaded mess of all these things. I wish ToutApp Customer Success would help us more proactively with best practices for nurturing. My advice is to think through getting lists and templates and scheduling right so they are as repeatable and reusable as possible. It will just save you a ton of time.

April 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

April 2018

Easy to use, but a lot of glitches

The real time updates of opening and clicking links within emails, the ease of building out campaigns, the ability to see how different email templates preformed over others.

Pros

I liked that I could build out mass email campaigns among all of my accounts in Salesforce. I also liked how it sat on top of my Gmail inbox where I could get live updates of when and where prospects would open the email, click the link etc.

Cons

It was slow, it didn't always connect correctly with Salesforce and it sometimes glitched and sent emails when it wasn't supposed to.

July 2017

Paul from TLI

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

July 2017

I really loved toutapp, it was very user friendly and did almost everything I needed it to do.

email sequences automated

Pros

I loved that it was wasy to use and to schedule out email sequences. There were only a few things that I needed that it did not do.

Cons

When I would send an email through the system, it would go to spam, but when I would use my own email servers, it would go right through.

July 2018

Layne from Reading Horizons

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2018

Toutapp has been a great tool for a number of sales teams I've worked with.

Helps me get more demos set up.

Pros

It allows you to automate a number of the daily activities you do as a salesperson. It's intuitive to use and gives you the ability to customize messaging and cadence in a way that doesn't come across as robotic to the recipient.

Cons

I really wish it integrated with Microsoft Dynamics, if it did, we would use it for our whole team. I've had to buy and pay for it myself in my current role, and it's mostly been worth it.

December 2016

Mark from PlanVision

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

1.0

Functionality

5.0

December 2016

Like to software, but the support and sales process was not a good experience.

I began using Tout App earlier this year. I was in the process of setting up an email marketing campaign. I really liked the capabilities and pricing of Tout App for my small piece. it has some excellent email and tracking capabilities. However, when I started, the support was not good at all. They did not get back to me at all to clarify important questions I had on how to use and integrate the software. That being said, I was able to figure it out and they eventually did get back to me.

Pros

The software has some excellent tracking features for an email marketing program.

Cons

In my experience, they hadn't really figured out their customer support yet. I think they were still struggling with how best to support their clients.

December 2018

Cory from PaySimple

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

Good for what it does but needs more

I think that Tout is a nice to have that I could live without. Thought it was really cool the first week I used it but even forget to use it a lot now because the value is unimpactful.

Pros

I love the ability to create custom email templates and the ability to see when people I email have actually seen the email.

Cons

Doesn't record all emails. I think people and opt out and its hard to track statistics for email sends. Why do something half assed?

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

better than yesware

Pros

i think the pricing and support from toutapp is much better than yesware. i also enjoy the reporting that they have built for managers. this is a sales email tool for productive sales teams

Cons

while this meets all of my basic sales needs, i wish they would invest more in expanded functionality of their users

May 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

2.0

Functionality

1.0

May 2018

I used toutapp for email automation at a previous company

Pros

I dont have very many pros. The ability to track open and click rates was nice but otherwise the product wasnt amazing

Cons

The only real benefit is the ability to store templates. Otherwise a simple mailmerge in Word does the exact same job for free basically. The click/open alerts was not very accurate and the way they do that can cause emails to get caught in spam/junk email so you have to turn it off often to ensure your emails go through. The UI wasnt great although I think it's since been improved.

December 2016

Kellen from Instructure

Review Source: Capterra


Ease-of-use

4.0

Value for money

2.0

Customer support

3.0

Functionality

2.0

December 2016

Tout is frustrating

Tout was pretty glitchy for us. The most frustrating thing was having people on an email campaign and when they would respond it would keep emailing them. You would have to go in and "Unsubscribe" them. It had a lot of other issues. Sadly most of the software we have seen in this category has been similarly glitchy.