Truly

RATING:

3.8

(19)

About Truly

Truly is a business voice over IP (VoIP) solution available as a mobile application. Key features include an auto or predictive dialer, call recording, computer telephony integration (CTI), conference calling, an auto-attendant and workforce scheduling. Truly is a wireless business phone system that plugs directly into cellular networks. With this system, users can move voice traffic off their office network. The system can work on any network or device, so users can continue with their existing corporate wireless provider. Truly provides users with local and toll-free business numbers. Its auto-attendant can forward calls, using routing rules. When team members are on the phone with customers, Truly Wireless will generate popups with relevant customer data. ...

Truly Pricing

Starting price: 

$65.00 per month

Free trial: 

Available

Free version: 

Not Available

Truly Mobile app

Truly Reviews

Overall Rating

3.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Most Helpful Reviews for Truly

1 - 5 of 18 Reviews

User Profile

Jacob

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed December 2019

Use this for client and vendor calls

I use this frequently to contact vendors for pricing, I also occasionally use this for quick client calls.

PROS

I use this service on my phone and macbook pro for work, to contact vendors, clients and more. It allows me to use a company number rather than my personal. Everything works smoothly.

CONS

I have yet to find any bugs, or problems with the software on either OSX or IOS. So far seems great.

User Profile

Kevin

Verified reviewer

Computer Software, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

5

Reviewed August 2018

I'm Throwing My Desk Phone Away!!!

I threw away my desk phone! I get much needed real estate on my desk! the ease of use is a key factor as well.

PROS

For me, the integration of Truly into my daily workflow has been awesome to this point in the process. I am a new user of the product, but it has already had a big impact on the way I work. I work in a mobile environment and being able to move around and still receive calls on my laptop and my mobile phone is a huge plus. I am able to connect with my clients and prospects in real time, not having to juggle voicemails. I like being able to take notes in the product as I am on a call and syncing them to Salesforce.

CONS

At this point, the only con I have is that I would like to be able to access the dialer through an icon in my menu bar. I keep the Truly app open on my desktop at all times, but I often need to go digging for it when I need it especially when I am not making a call from Salesforce. Also, when I dial a number the caller ID incorrectly identifies who I am calling. I suspect that it is due to the phone number being linked to an ID that is set by the organization I am calling a not directly to the person I am calling. Its a minor issue and is fixed when I sync back to Salesforce.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed July 2018

Truly is an easy user-friendly calling software. It's a nice app for a startup.

PROS

Easy click to dial, Call recording and call history. We have been using them for approximately 2 years and they're improving their services constantly. The customer support team is amazing and responds to glitch and request right away which is very important for my team to be able to deliver the best customer support.

CONS

They're a work in progress, there has been multiple bugs and glitches that they have been working on improving constantly.

Wolf

Computer Software, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed October 2019

Really easy to use

PROS

It was incredibly easy to use. The interface was very intuitive. You could probably teach yourself how to use all of the features without any training by just playing around with it for a little. The mobile version also works very well.

CONS

I don't like that on the desktop, it takes up practically a whole screen. It would be nice if there was an option to minimize it to a smaller box on the screen. Considering how basic (functionality wise) Truly is, there is no need for it to take up so much space. Would be ideal if it integrated onto the SF platform so that it was just a box within it.

User Profile

Ian

Verified reviewer

Marketing and Advertising, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2021

Smile and Dial

Work phones and power dials were the main use case. Can't complain, we just switched our entire sales tech stack.

PROS

The capabilities with SF.com syncing and the ease of connecting to a cell. Its not as expensive as others, but gets the job done.

CONS

Overall it gets the job done. Its a soft phone that works with SF. Can't complain too much about it!