All UJET Reviews

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Nate

Verified reviewer

Consumer Services, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

I consider myself a critic. However, there is very little to critique with UJET.

UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

PROS

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

CONS

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Allyse

Consumer Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2020

Great customizable tool

We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

PROS

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

CONS

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Reasons for switching to UJET

Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2020

A simple and easy product

Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.

PROS

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

CONS

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Toni

Supermarkets, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

3

Reviewed September 2019

Ujet Review

Overall, it seems to work well.

PROS

I like the options to transfer and make multiple calls.

CONS

It sometimes glitches and has to be restarted from time to time.

Reasons for switching to UJET

It was a business decision that I had no control over.

Destiny

Consumer Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Ujet

Overall, UJET is an excellent phone system for making calls and running reports; it is a significant improvement over the previous system. I appreciate how I can adjust and watch live aux codes. When confirming hours, I also found the ability to run summary reports quite handy.

PROS

Ujet enables agents, staff members, and specialists to provide quicker and more efficient customer support whether they are working remotely, in the field, or on the g

CONS

It can be a little quirky or perform strange things at times. For example, there have been a few occasions when I was in one UJET state, such as available, and it would change to unavailable.

Christian

Consumer Services, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Ujet review

Ujet is powerful tool that we use calling our customer

PROS

Ujet is easy to use and user friendly, navigate well and clear sound

CONS

none so far, Ujet is easy to use and user friendly, navigate well and clear sound

Reason for choosing UJET

It seems like a user friendly as well

argel

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

My Ujet experience

Easy to use, We can track our daily calls and time allotted on each calls.

PROS

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

CONS

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

Johnrey

Computer & Network Security, 5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2023

UJET Review

PROS

I love everything about UJET. As for my position, we are having some challenges doing live monitoring or SBS with our agents since we do not have wireless headsets that will allow us to do SBS or live call monitoring while doing our admin tasks. But UJET makes it possible for us to hit two birds with one stone!

CONS

In terms of reporting, I think it will be better if we can set our team instead of putting it individually to extract UJET reporting.

Jonnel

Verified reviewer

Consumer Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Highly suggested tool.

My over all experience on this tool was very good

PROS

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

CONS

I relly like this kind of tool it was very easy to use and i already suggest this on the other company

Reason for choosing UJET

We need this tool on our job

Jonnylou

Automotive, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed November 2023

Ujet review

It helps me alot regarding about the call management.

PROS

You can see the time avail and also you can easily change your auxes

CONS

Ujet has UI concerns needs to be adjusted.

Carlos

Consumer Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

UJET nice and easy software for customer service

I use UJET for Technical Support for Google Nest when it comes to transferring to other departments or call back the customer is really smooth and easy to use. It got a lot of options that is really helpful for the daily basics.

PROS

UJET is one of the easiest software for customer service, it is really easy for doing internal transfers or maintain the call in the best way possible. It got a lot of features that allow us as agent to know in what internal auxes we can be and what external auxes we can be as well. When it comes to call the clients and maintain the best experience on the call UJET will never let the call down

CONS

Actually I've never seen something missing in this software It covers all the basics for an agent of Customer Service and Technical Support that can help us as an agent to keep the call easy and smoothly.

Reasons for switching to UJET

A more reliable option in calls to maintain a steady connection with the clients and fewer issues with the software itself. Is a lot easy to use and reliable on calls.

Bob

Consumer Electronics, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

What others can't do, Quick, Nimble and turned up in hours

I've been implementing Technical Support call centers for the last 30 years anywhere from 10 agents to 60K and 22 sites. I have used, developed and or waited for the next best thing. What is outstanding about Ujet? Their people, they listen to you and they want to grow. They are hungry and are thinking differently. The product is excellent for what we need and it's growing with us. Get smart, revolutionize your support and use the Smart Features to excite and delight your customers. Don't be afraid to talk to your customers, just do it smartly, quickly and with a very high first contact success rate therefore driving high satisfaction.

PROS

In App Smart Features. Most other players say they are quick to implement, these guys actually deliver. Clean not overly bloated Agent widget and or supervisor interfaces.

CONS

Agent real-time/status Dashboard, The call center dashboard is nice and VERY functional but need the same for Agent activity. The agent data is available, you have to work to get it.

Sharmaine

Telecommunications, 10,000+ employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

UJET Experience

Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.

PROS

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

CONS

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Rafael

Telecommunications, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

My experience with Ujet

PROS

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome. Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

CONS

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Reasons for switching to UJET

I was not the one choosing to do it, but the company was certainly looking for software that was more user-friendly, stable and reliable, qualities Ujet has.

Paul

Telecommunications, 1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed March 2019

Keeping up with the times! (Superb team)

Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

PROS

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

CONS

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Molly

Consumer Goods, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2019

Easy to use but powerful!

Our focus is to optimize before scaling so every order, every delivery, every customer issue is handled in the most efficient way - improving agent handle times, first response time, process to resolution, and ultimately customer satisfaction. With UJET, we were able to explore additional hours of availability, new avenues, and opportunities to engage customers and prospectives

PROS

UJET allows my team to take matters into their own hands - every agent feels more empowered and capable of handling a customer’s questions or issues. The easy-to-use, but powerful features like call transfers, call recording and whisper option were key factors. These tools allowed us o train and raise the efficiency of our CX team and provide enhanced service. UJET’s optional website widget with AI integration was also integral to our decision. And of course it is clear that UJET values its customers with the same high esteem we do!

CONS

At this time, there is limited flexibility and in-depth reporting abilities

Ryan

Telecommunications, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Great Interface and Easy to Learn.

UJET made my job about 1000X easier. I used to have to type in phone numbers whenever I did a transfer and it used to be hard to tell whether the customer was still on the line and how many people were connected at once. UJET has a low learning level so that I don't hear people complaining anymore about how they need help with stuff.

PROS

I like the simple interface. It has a simple phone app appearance instead of the typical computer program look. I like how its easy to figure out with out tons of training.

CONS

I don't like how sometimes the phone tab gets stuck and then I have to pull it up with the mouse pointer.

Ashley

Consumer Services, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2020

Ujet

Overall, I like Ujet. I think it is easy to learn how to use and I like the way it works with Kustomer. If it wouldn't freeze and glitch up the way it does, it would be an awesome program!

PROS

One of the good things about Ujet is it is super easy to use! It's easy to log in, make calls, receive calls and transfer! It has the options for breaks, bathroom, meetings, ect. I use Ujet through Kustomer and I like how they work together and pull up customers information.

CONS

The biggest negative with Ujet is it does glitch up often. After ending a call, sometimes it will freeze and not put you back into available after the countdown for Wrap-Up and when you try to click Back To Available, nothings happens so you have to refresh the page. There's also times you can not answer a call for unknown reasons (it freezes and doesn't allow to you do anything).

Danielle

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Reliable and User Friendly!

Overall, very pleased with the service and we’re able to contact our customers with ease.

PROS

It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.

CONS

I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.

Symone

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2019

UJET Review

Good, very efficient, just wish there was better connectivity.

PROS

moving from call to the customer is easy, I like the ability to put ourselves in whatever mode we need to. I also like that we can see our average ratings.

CONS

The calls and chats drop mysteriously. Also would like more time for wrap up between calls. And more time for auto chats to come in once a chat has timed out or ended.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Easy for our team to hit the most aggressive SLAs I have ever seen

Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.

PROS

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

CONS

No app, so you are in essence tied to your desktop/laptop to use it

Achaunti

Consumer Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Ujet is Easy

i use it every day and all day. My job loves this app. also its easy to record and track calls.

PROS

I like that we are able to use it to the full extent. Also, it is easy to understand and you are able to process more than one call. Gives you the feel of a real cell phone.

CONS

I don't like when the sound you hang up makes. Also, the loud ringing noise when trying to contact a customer.

Chantelle

Computer Networking, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Ujet is one of the best easy to use Dialers I have used.

Overall, it is great working with UJET to ensure our customers are satisfied. They seem to care about the service that they provide and I am happy to help them with that.

PROS

The best feature of UJET is the fact that it already is prepopulated with responses that are tailored for any situation we may encounter. They are non-generic and flows naturally allowing ease of conversation and excellent customer service.

CONS

Because technology failed at times, sometimes this affects UJET. There are times when the software will go down and we are unable to type or communicate with the customers. I also hate that whenever I receive another chat the one I was on becomes stuck and It almost switches to the new one.

Anonymous

201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Easy to use, easy to set up

It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has.

PROS

Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy.

CONS

It may be buggy with integrations with other CRMs, like Salesforce.

Fabian

Consumer Services, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

It work's for me

At first it is strange, but after a few weeks.. it is easy to use.

PROS

The user interface is easy to use. The color code when switching to different aux codes is nice to have. Easy to know what aux code you are in.

CONS

there is no time/clock when you put customer on hold. Something the developer can add.

Showing 1 - 25 of 132 Reviews