# Upcall Software Reviews, Demo & Pricing - 2026 > Review of Upcall Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/crm/upcall-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / Upcall Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/upcall-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/upcall-profile/alternatives/) # Upcall 2026: Benefits, Features & Pricing Wondering if Upcall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews ## Overview Upcall 4.6 [(11)](https://www.softwareadvice.com/crm/upcall-profile/reviews/) Pricing Starting at $5.00 per month ### About Upcall Upcall is a lead generation platform that enables businesses to streamline processes related to sales, marketing, customer engagement, appointment scheduling and more. It helps professionals convert cold calls into leads and gain real-time insights into activities on a centralized dashboard. Additionally, Upcall provides US-based call representatives to qualify every lead that comes into the sales pipeline. Upcall allows businesses to check lead sources based on various metrics, improving return-on-investment (ROI) across processes. Managers can create marketing campaigns using templates and customizable data fields or call scripts, improving conversion rates. Additionally, administrators can utilize the platform to conduct telephone surveys, collect customer feedback, receive appointment notifications and more. Upcall comes with an application programming interface (API) for businesses to integrate the solution with various third-party systems such as Gmail, Google Sheets, HubSpot, Facebook, Slack, Microsoft Outlook and more. Pricing is available on request and support is extended via phone, live chat and other online measures. Wondering if Upcall is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## Upcall User Interface ## Popular Upcall Alternatives Main Product Upcall 4.6 [(11)](https://www.softwareadvice.com/crm/upcall-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.70Value for money - 4.64Customer support - 4.60Functionality Pricing Starting at $5.00 per month Get Price Alternative Product [EngageBay CRM](https://www.softwareadvice.com/crm/engagebay-profile/) 4.7 [(908)](https://www.softwareadvice.com/crm/engagebay-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.70Value for money - 4.80Customer support - 4.59Functionality Pricing Starting at $14.99 per month Get Price Alternative Product [Vanillasoft](https://www.softwareadvice.com/crm/vanilla-soft-profile/) 4.6 [(233)](https://www.softwareadvice.com/crm/vanilla-soft-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.49Value for money - 4.55Customer support - 4.41Functionality Pricing Available upon request Get Price Alternative Product [CoPilot AI](https://www.softwareadvice.com/marketing/copilot-advisor-profile/) 4.5 [(120)](https://www.softwareadvice.com/marketing/copilot-advisor-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.38Value for money - 4.73Customer support - 4.37Functionality Pricing Starting at $246.00 per month Get Price Alternative Product [Agile CRM](https://www.softwareadvice.com/product/6827-Agile-CRM/) 4.1 [(524)](https://www.softwareadvice.com/product/6827-Agile-CRM/reviews/) Ratings Breakdown - 4.04Ease of use - 4.13Value for money - 3.95Customer support - 4.10Functionality Pricing Available upon request Get Price Alternative Product [Spotler CRM](https://www.softwareadvice.com/crm/really-simple-systems-profile/) 4.5 [(453)](https://www.softwareadvice.com/crm/really-simple-systems-profile/reviews/) Ratings Breakdown - 4.45Ease of use - 4.54Value for money - 4.59Customer support - 4.21Functionality Pricing Starting at $17.00 per month Get Price ## Upcall Pricing and Plans Starting price: $5.00 per month Free Trial Free Version Basic $5.00 per month No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Upcall Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of Upcall Activity Dashboard Activity Tracking API Automatic Call Distribution Calendar Management Manual Dialer Outbound Call Center Prioritization Sales Onboarding & Training Surveys & Feedback Third-Party Integrations ## Upcall Integrations Intercom Integration rated undefined from -1 review Mailgun Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Zoho CRM Integration rated undefined from -1 review LionDesk Integration rated undefined from -1 review See all 32 integrations ## Upcall User Reviews Overall Rating 4.6 Ratings Breakdown 5 91% 4 0% 3 0% 2 0% 1 9% Secondary Ratings Ease of Use 4.6 Value for money 4.7 Customer support 4.6 Functionality 4.6 CM Clifford M. Verified reviewer Used daily for less than 6 months Review source Reviewed June 2018 Upcall is like finding bill in your jacket pocket, really a pleasant surprise. 5 saving time, money and frustration. peace of mind. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Top quality callers, real professionals with the ability to think! not your usual low quality script readers. Upcall have taken average quality leads, supplied by me, and achieved exceptional appointment conversion rates. Customer support has been excellent and Upcall have been very patient with an IT dinosaur like me. The system has a LOT of functionality, way more than my small business requires, but for a medium to large business it seems to have most everything that would be required. I was about to hire an in-house lead verification specialist before I discovered Upcall. Not only has Upcall saved me a lot of pain by not having to employ a person, the Upcallers bring a level of professionalism that I would not have been able to find. Not without a lot of difficulty at the very least! As you can tell, I am a big fan of Upcall. Cons: The only con has more to do with my lack of full IT comprehension, and less to do with the software itself. If I had to critique something it would be the less than perfect intuitiveness of the software, but I see that as a combination of my level of capability and some tweaking that could be done to the software. Read More JG Joanne G. Information Technology and Services 2-10 employees Used daily for more than 2 years Review source Reviewed June 2017 100% Recommended! 5 I would definitely say that you won't get this quality service within this price. Most affordable and reliable service that I have ever came across. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Easy campaign setup -Friendly Team ready to understand minute changes in campaign -Local Caller Id integration helps to get better conversions -Caller are voracious speakers with good convincing powers -more cost effective than using a sales person or a call center -Transparent and honest deals -Reliable -Easy to use Cons: It can be a little daunting to learn from the manual alone, but once you learn the interface it is really easy to use. Read More JM Jill M. Used unspecified for unspecified Review source Reviewed March 2017 Waste of money! 1 I was referred to Upcall from a colleague. So I had high hopes. I paid my fee and it went all downhill from there. 1. You have no control over who makes calls on behalf of your company. You don't select your callers, they apply and are automatically accepted. They will start making calls before you have a chance to vet them. 2. The callers do not follow the instructions and scripts you send to them. 3. The Upcallers are non-responsive. They "apply" for your campaign, then never make calls. When you try to DM them, no response. 4. Although native English speakers, the Upcallers that applied to my campaign either sounded like a pothead just out of high school or such a heavy smoker that it reminded you of Marge Simpson's sisters Patty and Thema. If you're selling cigs, then these are great callers for you. 5. Upcall charged me a mysterious fee the same day I paid my for it. I opened a support ticket to verify these charges and surprise no response. So I opened another ticket and another. Still no response. 6. After several attempts to get things sorted out, I scheduled a call with a rep. It took 3 days to get an appointment. I was sent an automated reminder the day before our call. Then he never showed up for the call. 7. Results? My cost per lead (including the monthly fee. Not including the mystery charge). If that is a good CPL for you then you need to take a look at running Facebook or Google ads. PS, the script I use for my offer has a 70% closing rate across the world. Conclusion: Perhaps they will get better over time, but if the first year in business is any indication how they will run Upcall in the future, run. I'm a small biz owner too, so I overlook hiccups. It happens, no one is perfect. BUT when you don't answer support tickets or show up for scheduled meetings, then as far as I'm concerned you've shot yourself in the foot. As an alternative option, hire someone off of Upwork, sign up for Hubspot CRM with call recordings and you have an arguably better set up. Ratings Breakdown 1 Ease of use 2 Value for money 1 Customer support 2 Functionality Vendor Response Thank you for your review, we are sorry to hear (and surprised) about your Upcall experience. We serve hundreds of happy customers every day, who generate quality leads in a whole new way, saving them time and money. I looked into your Upcall account, I can see that you have spent less than $28 on your Upcall campaigns. We definitely advise customers to call at least a hundred lead to see results. As you mention, a Facebook or Google campaign requires a minimum budget in order to see results. I can see that Upcallers managed to get a qualified lead for that amount, which for marketing consulting firms such as yours, is amazing return. Regarding our Upcallers, we only accept the Top 3% in the U.S and you can collaborate in realtime and train them through conference calls and 1-1 messaging. They work hard for you to bring you the best results on your campaign. Our Upcall Team is always available to assist, happy to show you how Upcall can help your business scale better. Replied June 2017 Read More FA Faheem A. Used daily for less than 2 years Review source Reviewed June 2017 Quality Service with a Unique Platform! 5 I was recommended this by an old ally. He shared his profit sheet after getting this service. Local Caller ID is a very beneficial way to make conversions. It was a nice and easy way as I nearly did anything. The Up Call team was very supportive and reliable Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Well equipped dashboard with all the other utilities -The interface is quite good and user friendly and it also gets integrated live chat -Quick Set Up -Reliable Callers -It provides very Good Service and after service support -it is a very Efficient product and affordable service for promoting business -Voice Recording So overall it's a very nice product to buy i will definitely recommend people to this. Read More MS Mohsin S. Used weekly for less than 2 years Review source Reviewed June 2017 Quality Promotion With Affordable Price 5 It helps my business to grow more in each and every aspect. It gives a very good platform. While starting a business this really helped us reach people. Our start up was something we could not even think would scale this much. Thanks to Up Call it was possible. would recommend Upcall to anyone looking for a way to scale their sales efforts Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: There are so many pros of this software but here i will include few of them: -Very much easy to use -It's very fast and it has a very user-friendly interface -It has Native English speaking callers which are a surplus -It is more cost effective than using a sales person or a call center -Transparent deal with no hidden or Extra charges -It also has inbuilt B2B database which makes it easy to reach someone -local presence CallerID allows to always call someone with a local number, increasing the conversation rate Read More PS Prerna S. Used weekly for less than 2 years Review source Reviewed July 2017 Effective Reach with Quality Assurance! 5 When I was beginning my start up, I was more worried about promotion and hence was losing focus on essential business transactions. But when I gave UpCall a try, it was a complete a reliable source for promotion. I would surely recommend it. Go for it guys don't give it a second thought. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-It is a tool which is veru much Easy to handle -They provide local presence Caller-ID that allows to always call someone with a local number, which increases the conversation rate and that's very good. This is the best thing about this product. -They got some Quick Response team which responds as soon as they get time which is like 2secs or so and that is incredibly fast. -It is a very Unique and Trustworthy Platform which is something good and new. And which makes it very promising. Read More BA Bruce A. Used daily for less than 12 months Review source Reviewed July 2017 Reviewing as an UpCaller - Wonderful Platform 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: As a caller, the software is easy to use and sets you up for success. As for the company UpCall, it's a great company to work for as a caller. The flexibility is tremendous and the ability to work across many industries is there for the taking. Cons: The only con was the UpCall chat feature, but they have since updated it and it's really user-friendly now. Read More LR Lee R. Computer & Network Security 2-10 employees Used daily for less than 6 months Review source Reviewed June 2017 Transparent Platform with seal of trust! 5 Best Platform for scaling up the sales and making more profit. The best part is that it allows callers to call via local numbers making a unique impression on the receiver end, as well as increasing the conversion rate. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: \-Transparency including with the pricing (No Hidden Charge) -Easy to use platform and Unique Interface -Interactive and Helping team -Built-in B2B database makes it easy to reach someone -Revolutionary Approach in U.S. Read More SS Samantha S. Used unspecified for unspecified Review source Reviewed June 2016 Upcall revolutionizes the call center industry 5 We have been using Upcall to generate new leads, and the experience is great! You can customize your call campaign to your needs and collaborate with callers in realtime, which is really helpful. I love the call recording feature and the integration with Slack, which means I can oversee the campaign through my mobile app. Honestly, if I had to hire a sales team or a call center, it would cost much more and I would be tied in for a long period of time. Try Upcall out, its worth every dollar. Ratings Breakdown 5 Ease of use 5 Customer support Read More AL Ana L. Insurance 11-50 employees Used weekly for less than 6 months Review source Reviewed June 2016 Quick set-up, ease of use and great community 5 I wanted to call prospects in the insurance company. I uploaded my list, wrote my script and added a few more details and ta da! The campaign was already launching. What a breeze, for me who used to use traditional and clunky call centers... Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Ease of use Community-based Live chat support Cons: I can't get enough of it Vendor Response Hi Ana, Thank you for your trust in Upcall. We value you as a customer and are delighted to hear that your campaigns with Upcall have been a real success! We work with many insurance agents like yourself and have seen some amazing results. Feel free to reach out to us if you have any questions. Replied February 2017 Read More Showing 1 - 10 of 11 Reviews [See All Reviews](https://www.softwareadvice.com/crm/upcall-profile/reviews/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (564) Recently recommended **5** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **5** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (142) Recently recommended **5** times Stuck Between Options? Our experts can help you compare Upcall with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice